Trusted Agent profile
★★★★★
2,793 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,793 reviews on four platforms, rated 4.0 out of 5 overall.
738
Reviews on Google
All 4 offices
5
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,049
Reviews on Trustpilot
Business-wide
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMathew and Steve from were brilliant, very professional and extremely kind at a stressful time, going to extra mile to push our purchase through. We have no hesitation in recommending Reed Rains to anyone buying a property in portishead. We are very happy with our purchase.
Thank you for your kind words Lisa, it was a pleasure to help you both move. We hope you are settling in to your new home well. Best Wishes, Matt
5/5
GoogleGreat experience with Reeds Rains. Matt was really helpful throughout, and Charlotte understood the pace we wanted to move at for our first property purchase, which made the whole process much smoother. The new home hamper was a lovely touch too. Thanks to the team!
Hi Lucia, Thank you so much for your kind words, we really appreciate you taking the time to write us a review. It was a pleasure to help you both move into your new home, both Charlotte and I are really pleased that we could help. We wish you all the best. Kind regards, Matt & The Portishead Reeds Rains Team
5/5
GoogleDefinately well recommend this Company
Hi Christine, Thank you very much for the 5 Star review! We hope you are enjoying your new home. Best wishes. Steve & Matt
4/5
GoogleMy rental property was recently sold through Reeds Rains Portishead. The service was quite good, however having marketed the house at the price suggested, they wanted to reduce the asking price within a couple of weeks. I found that I needed to check on progress myself, as the agents didn't do anything to ensure the transaction was proceeding. That said, the property sold quickly and the sale went through to completion.
Thank you for taking the time to leave your feedback, Dawn. We’re really pleased that your property sold quickly and that the sale completed smoothly. We’re sorry to hear that you felt you needed to chase for progress updates. We’re always looking to improve, so if you’re happy to share what we could have done differently to achieve a 5-star rating, please feel free to contact me at charlotte.emsley@reedsrains.co.uk.
5/5
GoogleAfter a thorough process where we had valuations and conversations with all the local agents, and carried out our due diligence, we settled on the team at Reeds Rains to market our property. Something as important as selling your house involves many moving parts, one of which is instinct. After Steve’s initial visit where we explored our options and discussed valuation, we instinctively felt comfortable and professionally looked after. Steve’s relaxed, informative approach worked for us, and we happily tapped into his wealth of experience and knowledge whilst still feeling in control of what we wanted. We discussed many aspects of our marketing, one of which was the all important valuation. We concluded a realistic, sensible valuation and sell price which was at odds with some of the other wildly exaggerated valuations (both over and under) which we felt (and were proven) to be unachievable. We concentrated ourselves with showing the house in it’s best possible light and sold on the third viewing, achieving an over valuation sale price, such was the interest. Charlotte, Steve and Matt guided us through the process from offer to completion with patience, knowledge and a sense of calm which was badly needed when events elsewhere in the chain became frustrating. The team kept us abreast of everything and regularly checked in with us to make sure we understood and were happy with events as they unfolded. Events beyond our control in the chain elongated the process and we really did value the advice, sense of calm and focus the team shared with us. We got there in the end and we would have absolutely no hesitation in recommending Reeds Rains as your selling agent. The after completion gift of wine (Badly needed!!), a surprise welcome box and fantastic flowers were a lovely touch and were very much appreciated. Additionally, we also used the ‘In house’ conveyancing team at Homefast Conveyancing and found their service to be competitive, professional and efficient. Local knowledge counts for so much in these situations and that, along with all the other qualities we’ve already mentioned make Reeds Rains your go to, for selling your home.
Hi Phill, Thank you very much for your kind words and for taking the time to write this review, we really appreciate it! We hope you've settled into your new home and wish you all the very best for the future. Steve, Matt & Charlotte
5/5
GoogleA very friendly and professional company who supported us throughout the process of selling our house. From start to finish, the communication was faultless and the team ensured a smooth, stress free process. Thank you!!
Hi Rebecca, Thank you very much for the 5 Star review! It was a pleasure working with you and assisting your move. We hope you enjoy your new home! Best wishes. Steve & Team
5/5
GoogleMathew and Steve from were brilliant, very professional and extremely kind at a stressful time, going to extra mile to push our purchase through. We have no hesitation in recommending Reed Rains to anyone buying a property in portishead. We are very happy with our purchase.
Thank you for your kind words Lisa, it was a pleasure to help you both move. We hope you are settling in to your new home well. Best Wishes, Matt
5/5
GoogleRating only, no written review.
Thank you so much for the 5 Stars and thank you for using my team to sell your home Many Thanks Charlotte
5/5
TrustpilotGood service
I found the team at the Ashton under Lyne office very helpful during the purchase of a property. All questions and concerns were dealt with promptly and efficiently in a professional and pleasant manner. I felt supported throughout the process by Andrew and Devon in particular and also by Stephen.
5/5
TrustpilotWe had a fantastic experience with…
We had a fantastic experience with Elisabeth March at Reeds Rains Dinnington, along with her colleagues Tammy and Andreea. Elisabeth was the very first agent to contact us about properties and the only one who consistently sent us suitable options and offers. Her dedication, proactive approach, and persistence truly made all the difference.
5/5
GoogleA very friendly and professional company who supported us throughout the process of selling our house. From start to finish, the communication was faultless and the team ensured a smooth, stress free process. Thank you!!
Hi Rebecca, Thank you very much for the 5 Star review! It was a pleasure working with you and assisting your move. We hope you enjoy your new home! Best wishes. Steve & Team
5/5
GoogleCharlotte has been an absolute star through my buying process which has been excessively long but her support to myself and the sellers has honestly been outstanding. Also shout out to Tina and Sue for their kind words of encouragement along the way and help with access to my new home. So I hands down recommend the Clevedon office, they’ve been brilliant! Thank you so much 🙏
Thank you so much for your lovely 5-star review and kind words. It truly means a lot to know that our support helped make what can be a lengthy process feel more manageable. I’ll be sure to pass your thanks on to Tina and Sue as well, they’ll be delighted to hear this. Wishing you every happiness in your new home, and thank you again for recommending the Clevedon team.
5/5
TrustpilotLittle Sutton Branch were all fantastic
Stephenie & Molly were absolutely amazing the whole way through the selling process. Karen has put together a wonderful team and they all go above and beyond to help. I wouldn't hesitate to use them again and will recommend them to anyone looking to buy or sell a house
5/5
GoogleGreat experience with Reeds Rains. Matt was really helpful throughout, and Charlotte understood the pace we wanted to move at for our first property purchase, which made the whole process much smoother. The new home hamper was a lovely touch too. Thanks to the team!
Hi Lucia, Thank you so much for your kind words, we really appreciate you taking the time to write us a review. It was a pleasure to help you both move into your new home, both Charlotte and I are really pleased that we could help. We wish you all the best. Kind regards, Matt & The Portishead Reeds Rains Team
5/5
GoogleDefinately well recommend this Company
Hi Christine, Thank you very much for the 5 Star review! We hope you are enjoying your new home. Best wishes. Steve & Matt
4/5
GoogleMy rental property was recently sold through Reeds Rains Portishead. The service was quite good, however having marketed the house at the price suggested, they wanted to reduce the asking price within a couple of weeks. I found that I needed to check on progress myself, as the agents didn't do anything to ensure the transaction was proceeding. That said, the property sold quickly and the sale went through to completion.
Thank you for taking the time to leave your feedback, Dawn. We’re really pleased that your property sold quickly and that the sale completed smoothly. We’re sorry to hear that you felt you needed to chase for progress updates. We’re always looking to improve, so if you’re happy to share what we could have done differently to achieve a 5-star rating, please feel free to contact me at charlotte.emsley@reedsrains.co.uk.
5/5
GoogleAfter a thorough process where we had valuations and conversations with all the local agents, and carried out our due diligence, we settled on the team at Reeds Rains to market our property. Something as important as selling your house involves many moving parts, one of which is instinct. After Steve’s initial visit where we explored our options and discussed valuation, we instinctively felt comfortable and professionally looked after. Steve’s relaxed, informative approach worked for us, and we happily tapped into his wealth of experience and knowledge whilst still feeling in control of what we wanted. We discussed many aspects of our marketing, one of which was the all important valuation. We concluded a realistic, sensible valuation and sell price which was at odds with some of the other wildly exaggerated valuations (both over and under) which we felt (and were proven) to be unachievable. We concentrated ourselves with showing the house in it’s best possible light and sold on the third viewing, achieving an over valuation sale price, such was the interest. Charlotte, Steve and Matt guided us through the process from offer to completion with patience, knowledge and a sense of calm which was badly needed when events elsewhere in the chain became frustrating. The team kept us abreast of everything and regularly checked in with us to make sure we understood and were happy with events as they unfolded. Events beyond our control in the chain elongated the process and we really did value the advice, sense of calm and focus the team shared with us. We got there in the end and we would have absolutely no hesitation in recommending Reeds Rains as your selling agent. The after completion gift of wine (Badly needed!!), a surprise welcome box and fantastic flowers were a lovely touch and were very much appreciated. Additionally, we also used the ‘In house’ conveyancing team at Homefast Conveyancing and found their service to be competitive, professional and efficient. Local knowledge counts for so much in these situations and that, along with all the other qualities we’ve already mentioned make Reeds Rains your go to, for selling your home.
Hi Phill, Thank you very much for your kind words and for taking the time to write this review, we really appreciate it! We hope you've settled into your new home and wish you all the very best for the future. Steve, Matt & Charlotte
1/5
TrustpilotDeposit not returned
Moved out of a property over 2 weeks ago, no deposit returned even though full return was authorised by the landlord. No communication from the office, no one replies to emails honestly shocking from all departments. We have even been chased for rent that is not due. Our deposit seems to have disappeared into thin air and no one will get in contact with us from Reeds Rains Didsbury, we are horrified at the whole process with them. We received an email to say our deposit was no longer being protected over a week ago, but it has not been returned to us since it was sent, so where is it? DO NOT USE THIS LETTING AGENTS
5/5
TrustpilotVery helpful professional staff
Rating only, no written review.
5/5
TrustpilotI have both bought and sold through…
I have both bought and sold through Reads Rain Colne. Delena and Fiona were excellent in the communication department. Extremely friendly with it as well. Would recommend.
5/5
GoogleIt was a long, drawn out, purchase process but Reeds Rains worked tirelessly to get it across the line over the six months we were working with them - highly recommend them if you are buying or selling in Clevedon.
Hi Stuart, Thank you so much for your wonderful review. We really appreciate your patience throughout what turned into a long and challenging purchase process. It means a great deal to hear that you felt supported the whole way through, and we’re delighted we could help you get everything over the line. If you ever need any assistance in the future, we’re always here to help. Best wishes, Charlotte & the Reeds Rains Clevedon team
5/5
TrustpilotSold my house with reeds rains i’ve had…good experience
Sold my house with reeds rains i’ve had a bad experience with Reeds Rains in the past so was sceptical about using them again until I met Mel, the manager very professional and warm person when my sale fell through she personally took charge and got us back on track with another buyer we lost no time and soon had a sale
5/5
TrustpilotReeds Rains Reddish are absolutely…
Reeds Rains Reddish are absolutely brilliant, my wife and I sold our house through them and had a bit of a bumpy ride on both our sale and our onward purchase. All of them, but especially Jennifer and Alex were extremely supportive and patient throughout, cannot recommend highly enough
5/5
GoogleIt was a long, drawn out, purchase process but Reeds Rains worked tirelessly to get it across the line over the six months we were working with them - highly recommend them if you are buying or selling in Clevedon.
Hi Stuart, Thank you so much for your wonderful review. We really appreciate your patience throughout what turned into a long and challenging purchase process. It means a great deal to hear that you felt supported the whole way through, and we’re delighted we could help you get everything over the line. If you ever need any assistance in the future, we’re always here to help. Best wishes, Charlotte & the Reeds Rains Clevedon team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Clevedon (5 The Triangle) has the most, with 2,251 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,061.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards: Reeds Rains CEMB, Clevedon won Gold.
