5/5
Great experience
Agent replied · 20 January 2024
Thank you for the 5 Stars Regards Charlotte

Trusted Agent profile
★★★★★
2,832 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,832 reviews on four platforms, rated 4.0 out of 5 overall.
757
Reviews on Google
All 4 offices
4
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,070
Reviews on Trustpilot
Business-wide
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Great experience
Thank you for the 5 Stars Regards Charlotte
5/5
I would recommend them
Thanks Patricia for the 5 stars Regards Charlotte
5/5
Special thanks for our recent house purchase, to Heidi Millard and everyone at Reed rains Clevedon, who's patience and hard work ultimately won the day.
It was lovely to talk to you today and thank you for the review Regards Charlotte
5/5
We went through reed rains for renting our first property and were very impressed with the amount of contact we received. During the application process we received all the information we needed.
Thank you for taking the time to leave my team a 5 star review, I hope you enjoy your new home Regards Charlotte
5/5
Everybody at Reeds Rains has been absolutely amazing throughout the process, Craig in particular has been outstanding. Everything has been professional and smooth but also personal which has made it very easy. Highly recommended.
Thank you do much for your feedback and the 5 stars, Craig has a big smile on his face Kind Regards Charlotte
5/5
Excellent estate agent. Buying and selling houses is never easy but Reeds Rains were very helpful to me throughout. Professional, efficient, friendly and reliable. I'm very pleased I went with them.
Thank you so much for the review, it does mean a lot to the whole team regards Charlotte
5/5
I just want to say on and off over the last 18 months, Kelly of Reeds Rains has been brilliant. We have rented an older property from yourselves and with older properties comes its issues. Kelly has gone out of her way to sort these issues and kept us informed and up to date with works that have had to be done. A great member to your team.
Thank you so much for taking the time to leave my team a great review, Kelly will be pleased when she reads your feedback kind regards Charlotte
5/5
Reed reins were really helpful from start to finish. They were really proactive with getting a house sale. They were good at getting us house viewings, helped us negotiate the sale price and ensured the sale proceeded smoothly. We would definately recommend Reed Reins in Clevedon - thank you to everyone in the team.
Thank you so much for taking the time to leave my team a 5 star review, it does mean a lot to the team, thank you for using Reeds Rains to sell your home Regards Charlotte
5/5
We had tremendous service from Reeds Rains. Our property was sold quickly and efficiently, and the sales progression team (Heidi & Charlotte) were invaluable to us through some very difficult moments related to external factors. I would definitely recommend them and use them again if we were to ever move.
Thank you so much for taking the time to leave a lovely review and also for the chocolates as well Regards Charlotte
5/5
Rating only, no written review.
Thank you for the 5 stars Regards Charlotte
5/5
Rating only, no written review.
Thank you so much for the 5 stars, hope you enjoyed your cake Regards Charlotte
5/5
The staff were very helpful and friendly
Hi Patricia, Thankyou for your kind comments. Regards, Kieran
5/5
Helpful, friendly staff. Always kept us upto date with progress. Really impressed with the video tour, other agents just use a video of the photos. Would highly recommend.
Thank you Andrea for leaving my team another great review Kind Regards Charlotte
1/5
Reeds rains wrexham bad experience
Reeds rains wrexham, overall not a pleasant experience dealing with Simon. Travelled a long way to view a property, submitted two offers with no response, no willingness to negotiate on our behalf with the vendor. Recieved a voice mail to say property sold to a cash buyer who's offered considerably more (it wasn't, 5k more) then said 'ideal really'. Not what you want to hear when you think you have found your dream property. Both me and my partner found him rude and obnoxious on the phone. I'd go as far to say I would actively avoid purchasing a property listed by reeds rains Wrexham.
Hello Thomas,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
Reeds Rains has been looking after my…
Reeds Rains has been looking after my property for almost 15 years now. Although I live far away from home, I was kept updated as much as possible, quick responses every time, given advice with anything I needed. They have been very efficient, caring and prompt in all aspects....routine inspection, finding tenants and dealing with emergencies. Bottom line is: Brilliant service professional, friendly and trustworthy.
5/5
Great service as usual from Reeds Rains…
Great service as usual from Reeds Rains St Helens. I have used them as my primary letting agent for the last 3 years and couldn't recommend highly enough. Particularly excellent service from Ellie recently when it came to finding and moving a new tenant in.
5/5
Just used Reed Rains to re let flat in Acomb
Just used Reed Rains to re let a property in Acomb and the service was Brilliant. In particular Alex Simpson ensured that not only did we find good tenants but also had an effortless transition from previous letting agents. He was extremely prompt, courteous, professional and made sure that both we and the tenants were happy. Felt like we were in safe hands. Cannot recommend Reed Rains Acomb enough.
5/5
excellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
5/5
Alison at Reeds Rains
Excellent service from Reeds Rains in bamber bridge especially Alison. 5 stars!
5/5
Great service with patience and a welcome sense of humour!
I sold my parents' property in Sheffield with Reeds Rains Dinnington. I dealt with Carly, Andrea, but primary Elizabeth March as my personal contact. The sale was not straightforward, but at all times Liz was courteous, fair to both parties and had an all-important sense of humour. She and they are a credit to the company and deserve tremendous praise and thanks.
5/5
The letting team were excellent in…
The letting team were excellent in ensuring the property was managed and let quickly and efficiently. A big thank you to Kyle who worked tirelessly in his effort to make sure tenants transition was smooth and with excellent communication would highly recommend.
1/5
Chorley Ignore your emails
Looking for somewhere to live is serious business. It’s really not appreciated when an estate agent does not bother to respond to your queries about a house that you’re seriously interested in. Before the response is “well why didn’t you just call?” - I am partially deaf and struggle on the phone. My preferred method of communication, where possible is obviously email. It’s been 3-4 weeks and I have heard nothing, and yes, I check my junk box.Unprofessional and disappointing.
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
Lettings Team Wakefield
Reeds Rains Wakefield manages our property which required re-letting following a tenant vacating the property.Claire and Sam provided a friendly, professional and efficient service - arranging for the property to be decorated throughout and re-let within days of the tenant leaving. Thank you Team Wakefield
1/5
Booked a viewing and agent did not even…
Booked a viewing and agent did not even turn up and i was not contacted and told, let into property by decorators to have a look so couldn't aak any questions about property or rent etc, renovation not funished loose sink, tiles completely missing and broken on floor, so had to ring office to see what was getting repaired and couldnt confirm if issues would be fixed! Very unprofessional service
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
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Clevedon (5 The Triangle) has the most, with 2,270 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,080.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.