Trusted Agent profile
★★★★★
2,803 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,803 reviews on four platforms, rated 4.0 out of 5 overall.
738
Reviews on Google
All 4 offices
5
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,059
Reviews on Trustpilot
Business-wide
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Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotRenters BEWARE OF USING REEDS RAINS
Renters, Avoid Reeds Rains at all costs.Our recent handing back of a spotless well maintained property in FY6 0BQ, was totally ruined by the landlord pulling the "retain deposit for cleaning" scam, with the local agents (Blackpool) lifting not a helpful finger to return our deposit within the statutory time scale! Now taken recourse to My Deposits dispute scheme. AVOID THIS AGENCY!!
5/5
TrustpilotReeds rains in Bamber bridge was…
Reeds rains in Bamber bridge was absolutely brilliant and supportive throughout. When I viewed the property I noticed there were a few people viewing the property and I didn’t think I’d get it so was amazed when Tim rang to say I had got the property. Everyrhing ran smoothly and Tim kept me updated throughout. Thanks Tim
We are so pleased to hear that you had a positive experience with our team. We strive to provide exceptional service and we are thrilled that Tim was able to help you secure the property. We appreciate your kind words and we are committed to continuing to provide our clients with a smooth and supportive experience.
5/5
TrustpilotStaff very knowledgeable and helpful
Staff very knowledgeable and helpful. Negotiated the sale very well. I am pleased I used them to sell my house.
We appreciate your kind words and are thrilled to hear you had a positive experience. It's wonderful to know our team was able to assist you in selling your home. We strive to provide excellent service and are glad you were pleased with the outcome.
4/5
TrustpilotHelpful and supportive
Helpful and supportive throughout the selling process. Went the extra mile to make the sale as smooth as possible despite my solicitors dragging their heels. Overall very satisfied.
We appreciate your kind words and are delighted to hear that you found our team helpful and supportive throughout the selling process. We strive to provide exceptional service and are glad our efforts contributed to a smooth transaction.
1/5
TrustpilotMy experience as a guarantor
My experience as a guarantor for a tenant who has rented a property from this company worsens by the day. In addition to the issues I raised in an earlier review, which hasn't even been acknowledged, I have learned the flat wasn't inspected before it was let and now there is a plethora of serious problems. The Branch Manager refuses to discuss the situation with me so I have been forced to pursue a formal complaint. AVOID AVOID AVOID
5/5
TrustpilotVery helpful and professional.
Rating only, no written review.
We appreciate your kind words. We strive to provide our customers with the best possible service.
5/5
TrustpilotVery good friendly and professional…
Very good friendly and professional service
We're so glad to hear you had a positive experience with our team. We strive to provide excellent service and appreciate your kind words.
5/5
TrustpilotDean was very professional and…
Dean was very professional and accommodating, and took the extra mile to fit us in.
We're delighted to hear about your positive experience. We appreciate your kind words about Dean's professionalism and willingness to go the extra mile. We strive to provide excellent service, and we're glad that Dean was able to meet your needs.
5/5
TrustpilotOur initial contact about the house and…
Our initial contact about the house and handling of our offer was quick and very smooth. They arw now dealing with our mortgage adviser making the process easier.
We appreciate your kind words and are thrilled to hear about your positive experience so far. We strive to make the home buying process as smooth and efficient as possible for our clients.
1/5
TrustpilotUnprofessional
Sorry you we have not met your expectations in our service. We aim for all our staff to be professional and exceptional at all times.
5/5
TrustpilotSuper customer service and speedy…
Super customer service and speedy communication. Very personable and helpful staff.
We appreciate your kind words! We strive to provide excellent customer service and are thrilled to hear our staff has made a positive impact on your experience.
1/5
TrustpilotCriminal organisation
Criminal organisation. Also operate at "Your Move". As a landlord I received fraudulent invoices, months of failure to respond to calls and emails. They turns out they lost the keys and the tenancy agreement. End of contract 29th Sept. Still they haven't shared any paperwork and are still withholding funds in November. Lots of promises from David Tomlinson, not one fulfilled. Avoid.Update: now December, despite the response on here, no reach out or resolution.
Hi Adam,Sorry to read your review. We would like to investigate this issue for you further. You will get a request for more information directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotWorst agency I have come across
I've rented with some bad agencies in the past, but these guys are on another level. Several cases of mistaken identity - had repair jobs turn up at my door stating my name and house number when I hadn't called anyone.Communicated with us over a move date and then a week before tried to claim we hadn't given notice. Nearly last two months rent as a result, which we had to fight for.On moving out they picked on every spec of dust and blamed us for damages that were already there. They lost email communications from us, which led to issues on the moving out period as above.They promised to fix spelling errors in our names on contract, but then refused and stated it's because our official documentation arriving in the country was wrong - still can't believe that one.All in all a terrible experience... Avoid!
Hi Ken,Sorry to read your review - we would like to investigate this further for you. You will receive a request for more information via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotGood
Very nice people. They helped us with accommodating the house viewings for our schedule, always happy to help and answering all of our questions
We appreciate your kind words and are thrilled to hear about the positive experience you had. We strive to provide excellent customer service and are glad our team was able to accommodate your needs.
5/5
TrustpilotA thoroughly professional outfit.Very…
A thoroughly professional outfit.Very helpful throughout.
We appreciate your kind words and are glad to hear you found our service helpful. We strive to provide a positive experience for all our customers.
5/5
Trustpilotgreat service all round
great service all round, from the viewing to completion
We're thrilled to hear about your positive experience. It's wonderful to know that you were happy with every aspect of the process.
5/5
TrustpilotExcellent staff at Clevedon branch
Excellent staff at Clevedon branch: very helpful and quick off the mark! As regards Reeds Rains a positive experience.
Thank you for your kind words. We are delighted to hear that you had a positive experience with our Clevedon branch. We appreciate your feedback and will share it with the team.
5/5
TrustpilotVery professional and helpful
Thank you for your kind words. We are delighted to hear that you found our service professional and helpful. We strive to provide excellent customer service and appreciate your positive feedback.
5/5
TrustpilotGreat service and support all the way…
Great service and support all the way through. Thank you
We're thrilled to hear about your positive experience. It's wonderful to know our service and support met your expectations.
5/5
TrustpilotVery well informed at all times
Very well informed at all times. Very helpful and professional service.
We appreciate your kind words and are glad to hear that you found our service helpful and professional. We strive to provide our customers with the best possible experience and your feedback is important to us.
5/5
TrustpilotVery Friendly and quick sale.
Rating only, no written review.
We appreciate your kind words! We strive to provide a friendly and efficient experience for all our customers.
5/5
TrustpilotCannot fault the service Fantastic.
I have been dealing mostly with Dean the Branch Manager at Hazel Grove and he has been super, explaining everything and keeping me updated on a regular basis. He is very approachable and is making our experience a seemless one. Thank you Dean !
We are thrilled to hear about your positive experience with Dean. It's wonderful to know that he has been so helpful and communicative throughout the process. We appreciate your kind words and will be sure to pass your feedback along to Dean.
5/5
TrustpilotSo straight forward everything…
So straight forward everything explained well. All went very smooth from the very start
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to make our services straightforward and easy to understand, and we're glad that our efforts were successful in your case.
5/5
TrustpilotI have used Reeds Rains twice now and…
I have used Reeds Rains twice now and always found Lisa Sharp to be incredibly swift in dealing with all aspects of the process. I highly recommend this Agent.
Thank you for your kind words. We are delighted to hear that you had a positive experience with Lisa Sharp. We appreciate your recommendation and will share your feedback with her.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Clevedon (5 The Triangle) has the most, with 2,261 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,062.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards: Reeds Rains CEMB, Clevedon won Gold.
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