Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 1/5

Trustpilot

Avoid Reeds Rains Liverpool at All Costs!

As a landlord who had the misfortune of entrusting two properties to Reeds Rains Liverpool City Centre, I cannot stress enough how utterly incompetent and unprofessional this company is. From start to finish, my experience was a nightmare.First and foremost, they failed to return my tenants' deposits in a timely manner, which created unnecessary stress and frustration. The staff (especially Leighton McMylor - lettings manager, and Ben Latham who's an ex lettings negotiator) are rude and dismissive, showing a complete lack of respect or care for landlords or tenants. To make matters worse, they have an unbelievably high turnover rate, with new staff seemingly replacing the old ones every month. This meant I was constantly dealing with unfamiliar people who had no idea about my properties or ongoing issues. They didn’t even bother to inform me when staff left, so I often wasted weeks waiting for responses from people who no longer worked there.Their negligence doesn’t stop there. They completely failed to conduct the regular inspections they were contractually obligated to perform. This left my properties vulnerable and unchecked for damage or maintenance issues. Even worse, they allowed tenants to leave before their contracts ended without my knowledge or approval, directly causing financial loss.The lack of communication is staggering, emails go unanswered for weeks, if they’re answered at all. On top of all this, they stopped my insurance from paying out for the tenants they irresponsibly let go early, leaving me with no recourse for the financial damage they caused.It’s clear Reeds Rains Liverpool only cares about taking fees while providing absolutely no service in return. Their incompetence, dishonesty, and lack of accountability are appalling.Save yourself the stress, financial loss, and frustration, do NOT work with Reeds Rains Liverpool. They are the absolute worst letting agents I’ve ever dealt with.

Gulsah · 24 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

TROUBLE FREE PURCHASE. RECOMMENDED.

WREXHAM BRANCH.Brilliant! Purchased large Victorian house from Silas and Sophie. Excellent from start to finish. Immediate response from them with any enquiries I had during purchase process. Very communicative, with positive, friendly guidance throughout. Would not hesitate to use them for any further purchases, and could not recommend them highly enough…Fantastic!

Peter · 23 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Reed Rains Clevedon were the Estate Agent appointed for the property that we sought to buy earlier this year. We were allocated Brooke Adlam as our viewing agent - and to say we were impressed with her would be an understatement. Totally professional, always polite, excellent with her communication and always quick to respond to queries in the buying process. But above all that, Miss Adlam gained our trust with her ethos of treating both seller and buyer with equal respect. At no point did she play one against the other. Instead, she ensured that the seller received good, unbiased information that helped the seller agree on her final selling price. Six months on, we are settled into our new home and based on my 5-star experience, I would thoroughly recommend Reed Rains Clevedon branch to anyone considering estate agent services in the future.

Steve · 21 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Sold 3 houses for us

Sold 3 houses for us. Deborah was very helpful and efficient. Houses were valued to sell, the properties were well marketed. Would definitely recommend this estate agents.

Olivia · 20 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Very friendly helpful staff

Rating only, no written review.

Audrey · 19 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Northwich Branch - Absolutely Worthless

Northwich Branch - Absolutely WorthlessIf you are a renter, please stay away from properties that use this branch.Unhelpful, always a delay, not wanting to do the work needed and mostly ignore you.They are unwilling to even speak about maintenance issues, all they do is take the rent and ignore you. Heating issue? Fix yourselfDrainage issue? Fix yourselfIssues they said they would fix once you moved in? Fix yourselfProperty inspection? Waste of time, they never turn up and ignore youI just have no idea why it’s so difficult to get things done. Isaac in the maintenance department literally does nothing to help and would never even bother replying. Jonathan is as unhelpful and there is nothing I can do to get problems fixed.I will never rent from these again; absolutely appalling.

Billy · 19 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Always kept us informed of what was…

Always kept us informed of what was going on. When house was out on market plenty of viewings and sold quickly with no hassle.

Teresa · 18 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Left in the dark by Nicola Baines.

I know all estate agents are rubbish but appalling performance from Reeds Rains.We put an offer in on our first home in April, after getting accepted less than a day late we were over the moon.We were put in touch with a lady called Nicola Baines. She was handling the sale and at first she seemed to be on the ball and quick to help. So we thought...Now the issues we had were endless. The sale took 8 months to complete and was a roller coaster of emotions along the way.With my partner heavily pregnant and us itching to get moved in. I found myself doing all the chasing for updates and getting non to little response from Nicola. The issue at hand was the vendor of our first home was struggling to receive paperwork from her solicitors regarding searches.We were asking Nicola to chase up the solicitors to make the sale move. This went on for months. Enquiry after enquiry and little to no interest from Nicola.Eventually around June time I kept trying to contact Nicola and was getting no response. Completely ignored. As I was already doing the estate agents job for them chasing up and sending information off I completely forgot about Nicola.With my partner then giving birth in August we found ourselves living out of a small bedroom in a 2 bed end terraced with a new born baby and my partners Mother, step father and sister. 6 people in a 2 bed house.I was getting very angry and tired of the let down after letdown of this sale and the estate agents not even interested in it going through. After contemplating pulling out I decided to email the Director of Reeds Rains and copy Nicola in explaining my frustration and disgust from such an appealing company...I was then in receipt of a missed phone call. When I rang back it was a lady from Reeds Rains apologising on behalf of Reeds'.Then she proceeded to inform me that Nicola had gone on sick then left the company. Abandoning all sales leaving one member of staff to pick all the properties up and work them one by one. Angela (lady who took over) i completely sympathise with and she did her best to get the sale over the line.The reason for my disgust is the fact that it went 2 months without an agent and Reeds' couldn't even be bothered to let me know she had dropped us and left.I appreciate that the sales were being directed to another member of staff but we should have been at least briefly informed that this was happening...I was absolutely disgusted. I was also told that this behaviour is not new from Nicola and she wasn't that great of an agent.The question i still have in my head despite being in the house 4 months and settled happily is why did all this take 2 months to be informed of. I had to chase for updates myself. If I didn't then how much longer would we have been in the dark. 3 maybe 4 months? I'm confident Reeds' would have been more than happy to keep us at the back of the queue.Absolutely abysmal operations from Reeds Rains. Poor management and terrible staff.I sincerely hope than Nicola Baines new employer is aware of how she treat us and I hope this leaves a mark on her career. As a manager myself why wasn't Reeds supporting her or looking into her lack of work as a staff member.She is supposedly living on the same estate as us as she told us at the start. I'd love to ask in person why she left us in the dark. Absolutely disgraceful behaviour and despite the issue being resolved. Its the fact that they left the buyer to do all the work. Causing peak stress during an already stressful time.Ironically we had to pay up front £100 for a credit check on ourselves before the property even got took off the market.I'd like the £100 back personally and suggest next time Reeds you should check your staff's work ethics before checking the buyers credit score. Which has nothing to do with the estate agent anyway. This should be handled by the solicitor.AVOID AVOID AVOID.

Anonymousperson · 17 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent service from reeds rain

Excellent service from reeds rain, Karen knight our go to person was brilliant and kept us informed all the way, would recommend reeds rain to anyone selling or buying, brilliant service from beginning to end 5 star service

Kevin · 15 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Sellers Beware !!!

Sellers Beware !!!I instructed Reeds Rains Northwich, Cheshire branch to sell my property. After nearly 10 weeks of no interest whatsoever, the seller suggested I sell my property to “his mate”. A so called property developer who wanted to buy the property but did not have the money to do so! The so called property developer uses a delayed completion scheme over three years, following which you would receive the money for the house, all the while the seller is liable for damages/repairs etc. This process is regulated by the FCA as you would expect and shock horror the so called property investors are not FCA regulated and have a property portfolio of 2x vans! At no point did I tell the agent I wanted to rent the property out! I, of course escalated my complaint via their complaints process which was a waste of internet and email storage. Speaking to the manager was an awful experience! PS, the photographs taken of the property for the sale were terrible! Don’t worry about a response Reeds Rains, more gaslighting has no effect on me.

Anthony · 14 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

We had a terrific experience with Thomas

We had a terrific experience with Thomas in the Wilmslow office. It felt like we had a genuine partner throughout the process of us finding a rental home. I highly recommend him. Everyone we've dealt with at Reeds Rains have been so helpful and responsive!

Lori · 14 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

A really smooth and easy experience with Phoebe for renting my new flat! Introduced me to some of their other properties to find the perfect one for me. She kept me informed of all things needed and followed up with questions in a timely manner. Thanks you!

Amber · 14 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Communication is great between all…

Communication is great between all staff, everyone always knows what is going on at all times and they can always answer your questions.

Diane · 12 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Personal service

Andrew the proprietor was always available to discuss our sale and took responsibility for viewings as time passed. He did his best to negotiate with potential buyers as per our agreed strategy.

Simon · 12 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent service

So glad I have went with reeds rains to sell our house they have been so helpful and any questions I have had they have answered them for me all the staff are so polite and always there to help

Danielle · 11 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Renters BEWARE OF USING REEDS RAINS

Renters, Avoid Reeds Rains at all costs.Our recent handing back of a spotless well maintained property in FY6 0BQ, was totally ruined by the landlord pulling the "retain deposit for cleaning" scam, with the local agents (Blackpool) lifting not a helpful finger to return our deposit within the statutory time scale! Now taken recourse to My Deposits dispute scheme. AVOID THIS AGENCY!!

Mr · 10 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Reeds rains in Bamber bridge was…

Reeds rains in Bamber bridge was absolutely brilliant and supportive throughout. When I viewed the property I noticed there were a few people viewing the property and I didn’t think I’d get it so was amazed when Tim rang to say I had got the property. Everyrhing ran smoothly and Tim kept me updated throughout. Thanks Tim

Mark · 10 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Staff very knowledgeable and helpful

Staff very knowledgeable and helpful. Negotiated the sale very well. I am pleased I used them to sell my house.

Amanda · 7 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 4/5

Trustpilot

Helpful and supportive

Helpful and supportive throughout the selling process. Went the extra mile to make the sale as smooth as possible despite my solicitors dragging their heels. Overall very satisfied.

Mr · 6 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

My experience as a guarantor

My experience as a guarantor for a tenant who has rented a property from this company worsens by the day. In addition to the issues I raised in an earlier review, which hasn't even been acknowledged, I have learned the flat wasn't inspected before it was let and now there is a plethora of serious problems. The Branch Manager refuses to discuss the situation with me so I have been forced to pursue a formal complaint. AVOID AVOID AVOID

Lynda · 5 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Very helpful and professional.

Rating only, no written review.

Allen · 5 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Very good friendly and professional…

Very good friendly and professional service

Mr · 5 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Dean was very professional and…

Dean was very professional and accommodating, and took the extra mile to fit us in.

Mr · 5 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Our initial contact about the house and…

Our initial contact about the house and handling of our offer was quick and very smooth. They arw now dealing with our mortgage adviser making the process easier.

Karl · 5 December 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)