1/5
FacebookAwful customer service would never sell my house with them again
Agent replied
Can you tell me more I’m thinking of using them to sell my house in the coming weeks
Trusted Agent profile · Derbyshire
Verified
Redbrik estate agents in Chesterfield, Stocksbridge and Sheffield
★★★★★
1,892 reviews across 5 offices and 4 platforms
Redbrik has five offices, in Chesterfield (two offices), Stocksbridge and Sheffield (two offices) (Derbyshire). Together they have 1,892 reviews on four platforms, rated 4.5 out of 5 overall.
1,573
Reviews on Google
All 5 offices
56
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
262
Reviews on Trustpilot
All 5 offices
Our offices
Redbrik's five offices, most reviewed first. Each has its own page.
- Redbrik Chesterfield13-15 Glumangate, S40 1TX513 reviews · 457 on Google (4.6)17 in the last 90 days
- Redbrik StocksbridgeUnit B5 Fox Valley Way, S36 2AB455 reviews · 420 on Google (4.4)0 in the last 90 days
- Redbrik New Homes22 Glumangate, S40 1TX445 reviews · 269 on Google (4.6)25 in the last 90 days
- Redbrik Sheffield837 Ecclesall Road, S11 8TH374 reviews · 112 on Google (4.9)28 in the last 90 days
- Redbrik Crystal PeaksUnit 10, Central Atrium, Crystal Peaks Shopping Centre, S20 7PN373 reviews · 318 on Google (4.6)6 in the last 90 days
Latest reviews from every Redbrik office
Newest first, from every platform, with the office each review is about. First names only.
Facebook5/5
GoogleI have just been through the process of finding a property to rent and found one through Redbrik. I can’t fault the service provided so far, as all employees are genuine and well experienced in their job role. I want to give a special mention to Georgina who has been amazing throughout the whole process... you’ve done such a good job looking after us, which has helped taken away some of the stress and pressure whilst moving! Thank you.
Agent replied · 25 October 2024
Thanks so much for the lovely review, Mollie! We're glad Georgina has been able to make the process easier for you!
3/5
GoogleRating only, no written review.
Agent replied
Hi Eve, thank you for your review. We strive to achieve the highest level of customer service and I would therefore welcome any additional feedback that you are able to provide me. I can be be reached on tracey.gurney@redbrik.co.uk
1/5
GoogleBuyers beware, they don’t put offers forward to vendors. They wait for more people to show interest in order to pump your already inflated bid. Have reported redbrik to the ombudsman
Agent replied
HI Allenza, It is regrettable you that you have felt the need to leave a dissatisfied review and we'd please request you contact sales@redbrik.co.uk or call us on 0114 361 1000 so we can investigate further. We have NO RECORD of any interaction with you, so cannot contact you directly. 'Interesting' that we have had a number of different negative reviews across a number of platforms (Google and Facebook) all within seconds from different people that we have no record of ever dealing with! As a business, we take our reputation very seriously, and we consistently try and offer an honest and jargon-free approach to estate agency. Helping people move home is a big deal, and we are a genuinely caring organisation that strives to look after the interests of all its clients. Please get in touch immediately so we can investigate or kindly take down this review.
5/5
GoogleGreat service from these guys, always on the ball!! Will definitely be happy to recommend them to friends & family.
Agent replied
Thank you very much, Alex!
5/5
GoogleWe recently sold our house with Redbrik. Michael, Tracey and the team were really helpful throughout the process. Can’t recommend highly enough.
Agent replied
Thank you for such a lovely review, Rebecca!
5/5
GoogleWould highly recommend redbrik for buying and selling your house! June at redbrik was amazing. She kept us informed throughout the whole process and helped with any queries I had. Great service!
Agent replied
Thank you for your lovely review, Stacey!
5/5
GoogleJust handed over our keys to Emily and the Redbrik team. They have managed the sales process perfectly from start to finish and have exceeded all our expectations. We can't recommend highly enough! Thank you team Redbrik!
Agent replied
Thank you so much, Chris!
5/5
GoogleThank you to Michael and all the lovely staff in the Crystal Peaks office. You were fantastic to work with and did exactly as promised. We would highly recommend Redbrik to anybody selling in the area! Thank you, Charles
Agent replied
Thanks so much, Charles!
5/5
GoogleMy husband and I have just sold our first property with Redbrik who were brilliant. Emily Ward was our Sales Manager, she was fantastic, we can’t thank her enough for everything she did for us. Emily’s customer service was excellent, she kept us up to date on the sale throughout. My husband and I would highly recommend Redbrik!
Agent replied
Thank you very much for the 5-star review, Raegan!
5/5
GoogleVery good service. Sold my nans house within 2 days. Excellent communication all the way through. Highly recommended
Agent replied
Thank you for your lovely review, Michelle!
5/5
GoogleHIGH recommendations for Redbrik. Each member I dealt with was fantastic. Alex made sure the sales process was smooth and kept me well updated. Rebecca also gave me all the information I need for viewings, was polite and friendly every time.
Agent replied
Thank you for your wonderful review, Sarah!
5/5
GoogleI have nothing put praise for Redbrik. Right from valuation with Emma to completing with Alex, every step was made personal AND professional. The rest of the staff made me feel welcome in the office and were happy to help with any enquiry. Will definitely be using them again. Thanks everyone!
Agent replied
Thank you so much for your lovely review, Andrea. We're so glad to have helped!
5/5
GoogleI have arranged many viewings with this team. They are on the ball and are always helpful. In particular, Emily D at the Chesterfield branch has been great. This company was so easy to use, unlike some I have used before, such as the online companies.
Agent replied
Hi Scott Thanks for the review. I hope you have settled in ok. I have passed your kind words on to the team and Emily D. Warm Regards
5/5
GoogleWhat an incredible company! From the very start when Gemma came to value our house, she was very friendly, polite and professional. She was very helpful in answering all of our questions as we had never sold before. We were dreading the …
Agent replied
Thank you for your lovely review, Jamie!
5/5
GoogleWould highly recommend using Redbrik. They sold my house very quickly and for a price other agents said was not achievable. …
Agent replied
Thank you so much for your kind words, Ayaz!
5/5
GoogleRedbrik managed my sale perfectly! Tracey at the Crystal Peaks office was extremely professional and kept me fully updated all along the way. It was a pity my purchase wasn’t also through Redbrik as the contrast in service became extremely …
Agent replied
Thank you so much for your kind words, Sarah. We're glad to have helped with the sale of your home.
5/5
GoogleI cannot fault the service from beginning to end. The first agent who came to value the property (whose company I cannot name) spent 10 minutes walking round the house, obviously didn't like it and left literature for me to read at leisure. …
Agent replied
Thank you so much for your wonderful review, Pamela. We're glad to have helped you with the sale of your home!
5/5
GoogleMay I use this opportunity to thank Jessica Athorn of Rebrik for her professionalism, expertise, courtesy and communication skills. We have just sold our house through Redbrik. Jessica was superb and fantastic from start to finish. We …
Agent replied
Thank you so much for the kind words, John! We're glad Jessica and the Redbrik Team made the process more enjoyable for you
1/5
GoogleHouse Sellers Beware! Lettings fee ban brings cheer to tenants, but Redbrik, believe it or not, charges £175 +VAT (= £210) as a set up fee for house sellers. …
Agent replied
Hi Frank, I think you’re you have got this slightly mixed up. Just to be clear we do not … More
5/5
GoogleWe simply can't thank Emily Ward enough for her help. She has shown her professionalism, supporting and dedication in this house purchasing process from the beginning to the end. …
Agent replied
Thanks so much Peijun! We're glad Emily could be of service!
5/5
GoogleWe sold our house with Redbrik after it being on the market for 3 weeks. Staff were great especially Emily Ward and always kept us updated of progress or even if things had come to a stand still. When our sellers pulled out and we were …
Agent replied
Thank you for the 5 star review!
5/5
GoogleBy far the best experience I have ever had with an estate agent from the start Ross the valuer showed a great interest in our house and we knew he and the team would look after us and all the way through the process Liz kept me bang up to date about what was happening.In this day and age of doing it yourself to save a few pounds then my advice is don’t I received a very good selling price and the process was not stressful at all thanks to Ross and Liz and all the Redbrik team. I would definitely use again or recommend to anyone so thankyou to all at Redbrik fantastic service top of the class.
1/5
GoogleMisold property failing to indicate that it was part exchanged and that the actual seller was the developer. Made up a story about the current owner probably going to stop with family, and that the House could become imediatley vacant. Placed an offer on this property through them which was declinned. Fair enough. But never got back in contact with me to indicate that a 2nd party had placed an offer. Which was accepted!! First ever experience of dealing with an alleged reputable Estate Agent? That certainly ain't Science Duck !!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Redbrik, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Redbrik is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: Yorkshire and The Humber Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Redbrik is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.
EA Masters by year, 2025 to 2018
2025 3 Gold across three branches EA Masters 2025 winners
2022 4 Gold across four branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Yorkshire and The Humber Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Yorkshire and The Humber Sales and Lettings
2018 1 Gold EA Masters 2018 winners
- GoldEA Masters 2018: Best Estate Agent Guide 2019, Sales, Small (2 to 5 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Negotiator Awards
Redbrik and its branches was Highly Commended at The Negotiator Awards 2023.
Highly Commended at The Negotiator Awards in one year: 2023.
Negotiator Awards by year, 2023
2023 1 Highly Commended The Negotiator Awards 2023 winners
- Highly CommendedThe Negotiator Awards 2023: Property Management Department of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Want Redbrik to help?
Send Redbrik a message.
Questions about Redbrik
Which Redbrik office has the most reviews?
Chesterfield has the most, with 513 reviews rated 4.6 out of 5, followed by Stocksbridge with 455.
Where are the Redbrik offices?
The five Redbrik offices, by town:
- Chesterfield: 13-15 Glumangate, Chesterfield, Derbyshire, S40 1TX
- Crystal Peaks: Unit 10, Central Atrium, Crystal Peaks Shopping Centre, Sheffield, S20 7PN
- New Homes: 22 Glumangate, Chesterfield, S40 1TX
- Sheffield: 837 Ecclesall Road, Sheffield, S11 8TH
- Stocksbridge: Unit B5 Fox Valley Way, Stocksbridge, S36 2AB
Has Redbrik won any awards?
Yes. In The Trusted Agent 2026 awards, Chesterfield won Gold, Chesterfield won Gold and Sheffield won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for Yorkshire and The Humber Estate Agency of the Year. The group and its branches have also won 13 other industry awards since 2018.
