1/5
Be careful when renting from those
Be careful when renting from those. No communication with them, very ignorant people, also you'll never get your deposit back, they charge extra for everything, never again!
Trusted Agent profile
★★★★★
895 reviews across 5 offices and 2 platforms
RA Bennett & Partners has five offices, in Stratford-on-Avon, Cheltenham, Worcester, Evesham and Stroud. Together they have 895 reviews on two platforms, rated 4.3 out of 5 overall.
RA Bennett & Partners's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Be careful when renting from those
Be careful when renting from those. No communication with them, very ignorant people, also you'll never get your deposit back, they charge extra for everything, never again!
5/5
The team did everything they could to make us feel comfortable and answered all our questions without delay. The entire purchase process was transparent and even questions about credit and insurance were answered immediately. If we buy a house in the future, we will go to RA Bennett again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your excellent 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
When Emma came out to meet me and value my home, I had an instant connection with her , so instructed them to sell my home. Within 4 days it was SOLD. They have been calling me with updates on a regular basis and they are all just so helpful and happy. I have no hesitation in recommending them to sell your home. 100% happy 😃PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
A very professionally run Estate Agent headed by the very competent Emma Franklin. I was kept fully informed every step of my journey and always felt I was in very capable hands. Emma leads by example and her colleagues are also efficient and knowledgeable and always have their fingers on the pulse. The business runs like a well oiled machine and I would not hesitate to recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Both Sophie and Kristina have been brilliant right through the process, with a very quick over asking offer right to completion. Thank youPositiveQuality, Professionalism
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
Sophie and the gang were extremely helpful in the sale of my flat which had additional complications. They were quick to chase up solicitors and were proactive in taking measure to speed up the resolution of issues.PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
Eve has been brilliant from start to finish, she has always kept us up to date and made the purchasing process as stress free as it could be even considering how busy they have been during these times. Also a little mention to Caroline and a thank you for always being so friendly and helpful when ive spoken to her over the phone, it goes such a long way and we would not hestitate to use your agents in the future (hopefully not too soon as we want ro enjoy our new house)PositiveResponsiveness, Professionalism, Value
Thank you for your wonderful 5* review! I hope you have a great New Year! - Best wishes, Scott @ Customer Relations
5/5
The team were always on hand to guide me through the process and we’re always highly professional/ provided great advice. Would thoroughly recommend using RA BennettPositiveResponsiveness, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
2/5
Basically I will never use their services again. It all started very good and everything went great until the house sold. After the house sold, it felt like Emma was working for the people buying my house instead of me. Instead of making my life easier she became a nuisance during the selling process. You will be better off with purple bricks as there is no after sales help from their side.NegativeQuality, Professionalism, Value
I am so sorry you feel our branch became a nuisance during the sales progression element of your transaction. We are aware there was a number of emails exchanged with everyone working together to ensure the sale moved forward and dates were agreed that everyone was happy with. This was obviously a little more complicated with this having to be done direct with your seller due to her agent not being involved. We also facilitated multiple different options for you regarding your sale, which ensured you had flexibility with your move date. At no time whatsoever was the favour on the buyers side, our role as an agent is to consider all parties in the transaction but ultimately you are our customer and our focus is always going to be what is best for you. This branch have a very good reputation for ensuring their customers have a full understanding of what is happening during the sales progression. I know the team at the branch will be really disappointed that they scored so low on your review when they felt they had met your needs and expectations. If you would like to share further feedback with us, you can do so via Review@Countrywide.co.uk
1/5
Avoid Taylor’s Lettings - Northampton branch
I was using Taylor’s Northampton branch to let my flat on a fully managed service. I would recommend avoiding any sort of service they offer, as it is money wasted. You can not get hold of anyone, as the phones go to voicemail and emails are ignored. I never knew who my property manager was, I don’t think I had one. My flat flooded and I ended up taking over and sorting the repairs, as Taylor’s just were not interested. When I finally got my keys back, I realised some of the remedial works I had paid for had not been done and even when I complained the issue was ignored, they just lied and said the works had been done? Don’t make the same mistake I made forking out monthly fees to a letting agent who does nothing for you or your tenant, there are better agents out there.
1/5
The lack of regard for tenants from…
The lack of regard for tenants from Taylor’s is disgusting, we have had maintenance issues ongoing for 17 months and the latest is the oven door burst and glass shattered everywhere, we have two kids to feed and they don’t give a damn to help and sort issues out. They have the law on their side and we have to keep paying while they sit on their comfy chairs and don’t give a crap about the tenants. We have had 5 property managers in 17 months and they are all talking out of their backsides and them email at 1am to avoid having to deal with the ongoing problems. Don’t trust them, don’t give them you’re hard earned cash to rent from them or even buy from them, they sold this property with Japanese knotweed and they are happy for tenants to live in houses without the basics because they can target the deposit at the end of the tenancy. Don’t use Taylor’s they are con artists. If you speak to Bart, Laura, Teresa or Helen then good luck to you they are pisstakers. Don’t trust them or anyone from this cowboy company.
1/5
Poor management of property and enforcement of tenancy obligations
After an initial good start at the Oxford Branch I was horrified to find 8 months into the tenancy that the tenants had not cleaned nor maintained the property or fixtures and fittings. Mid term review quoted in terms of business and as part of full management fee were not carried out. Property inspections carried out on request by someone else who had nothing to do with initial dealings for a further charge. Maintenance of property or the obligations under tenancy given no importance or followed-up. We did all the chasing to find condition of house continuing to fall. Finally told the agency could do nothing to ensure the tenants fulfilled their obligations even with a tenancy agreement and now going through the complaints procedure. Terrible service when things go wrong!
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you for leaving us a v5* review. Kind regards, Lucy, Customer Relations.
5/5
Rating only, no written review.
5/5
Me and my other half both agree that Chloe and Michael in the lettings department are quite possibly the dream team of lettings agents! This is what letting agents SHOULD be like! Professional, courteous and genuine, they are everything the industry is missing. Communication was spot on and the whole rental process was very smooth and efficient. Couldn't recommend them more. Absolute stars.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
First class service exceeding our expectations. Michael and Chloe set the industy standard. Always going the extra mile with a smile. If you call early of late when home time beckons the energy and enthusiasm from this team is fantastic. They deserve 5 stars because they are exceptional and just remove any of your doubt. Today Michael said "I know we are handing you over now the Tenants have moved. Please remember I am here if you need anything chasing up or just to say hello to keep in touch." Great people, great service and great value. These guys are great simply the best.
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
5/5
First time moving house, Emma, Russell and the rest of the team made this experience as stress free as possible. Always on hand for any questions, communication was a big plus as I never found getting in touch a problem and the team would regularly update with details. The team remained involved throughout the whole process, chasing solicitors and any other involved parties. If moving/purchasing again in the future would not look anywhere else, superb team.PositiveProfessionalism
Thank you for your wonderful comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
Excellent service! Excellent communication! Michael is always enthusiastic and willing to go the extra mile. Our rental property is on the edge of their catchment area, but they treat it like it’s next door. Our property needed works and they managed everything. Well done, Michael and Chloe. We’re very happy we chose this agency and highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
We are letting our rental cottage via Michael and Chloe in the Stratford branch for the second time - they even came to us just before the last tenancy ended (before we had got around to contacting them) and then got us a tenant within days. They have been helpful and professional dealing with the nightmares of damage left by the previous tenant and suggesting ways around referencing issues which worked for both parties. We have used other agents in the past but Bennett’s are the best so far.PositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
We found the whole experience from start to finish professional and personal. All concerns and any questions were dealt with in a professional manner. Because of this we managed to sell the house within four days of being put on the market. Since the house was sold, we have been getting a weekly update, On the progress of the sale. Any concerns or inquiries the other side had, we were helped and guided by R A Bennetts. Would I recommend RA Bennett's, the answer is Yes. If things go as well as they have for us, selling your property will be a more pleasant experience. I feel that the main reasons the sale of our property was so successful, is that we worked with R A Bennetts as a team.PositiveResponsiveness, Professionalism
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
The Sales Team at RA Bennett in Stratford (Emma, Russell and Annette) have recently sold my house for me and they did an outstanding job. There were a few hurdles along the way before the right buyer came along and throughout the process they were always friendly, helpful and Emma in particular gave solid and frank advice when needed and is very knowledgeable regarding the local market, also keeping me regularly updated and providing feedback after each viewing. Russell went above and beyond on a couple of occasions when the house was empty and needed attention, and he skilfully negotiated the final sale price with the buyer. Emma never seems to rest and was on the ball with the solicitors, etc throughout the entire sales process, constantly chasing and closing the sale in a very tight timeframe despite a rather over-optimistic deadline. I can’t thank the team enough and highly recommend them to anyone wanting to sell their property.PositiveResponsiveness, Quality, Professionalism, Value
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
The Team at RA Bennett in Stratford were superb to deal with, I listed my house in a particularly difficult time in the Market and they still came out on top with a buyer. Fees were extremely competitive and the bolt on services made the whole experience so much easier. I chose these guys because the professionalism they had shown from the word go. The pictures were a big selling point for me and within 24 hours of agreeing to list they were already taken and edited for approval. You can't say fairer than that. Both Emma and Russell are a credit to the team and I wouldn't hesitate in recommending them to anyone!! Thanks again guys, you really are top notch!PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for RA Bennett & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
RA Bennett & Partners and its branches won ESTAS awards in four years, most recently 2022.
ESTAS winners in four years, the group and its branches: 2017, 2020, 2021, 2022.
2022 1 Best in County ESTAS 2022 winners
2021 1 Bronze and 1 Best in County across two branches ESTAS 2021 winners
2020 1 Best in County ESTAS 2020 winners
2017 1 Top 3 and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Stratford-on-Avon has the most, with 298 reviews rated 4.4 out of 5, followed by Cheltenham with 241.
The five RA Bennett & Partners offices, by town:
Yes. In The Trusted Agent 2026 awards, Worcester won Trusted Agent. At the ESTAS 2022 awards its branches won 1 Best in County award. The group and its branches have also won 5 other industry awards since 2017.