5/5
GoogleRebecca Evans is a wonderful letting agent - attentive, efficient, and always eager to help. Communication is smooth and professional, and any issues that come up. I highly recommend.
Trusted Agent profile · Greater Manchester
Verified
Qube Residential reviews in Manchester and Liverpool
★★★★★
615 reviews across 2 offices and 5 platforms
Qube Residential has two offices, in Manchester and Liverpool (Greater Manchester). Together they have 615 reviews on five platforms, rated 4.3 out of 5 overall.
378
Reviews on Google
All 2 offices
2
Reviews on Facebook
All 2 offices
2
Reviews on Yell
All 2 offices
225
Reviews on View Agents
All 2 offices
8
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ...Read all 5 from sellers
Buyers4 reviews
Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ...Read all 4 from buyers
Landlords36 reviews
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 36 from landlords
Tenants179 reviews
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 179 from tenants
Our offices
Qube Residential's two offices, most reviewed first. Each has its own page.
Latest reviews from every Qube Residential office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
1/5
TrustpilotTerrible
Terrible - stay clear and do not rent from this estate agents. They were rude, unprofessional and unhelpful throughout. They did not support with anything, they don’t want to look after buildings they rent or pay for proper property management and overcharge and provide incorrect charges to try to not give deposits back. I have never not had my full deposit back and somehow they are charging us £600 unfairly. Terrible customer service overall - all staff clearly hate their job.
5/5
GoogleGreat service from the Lettings team, in particular Shane Cooper and Jonathan Cook, professional and always a pleasure to deal with.
4.8/5
View AgentsExcellent communication and proactive approach
Rebecca has been working with us to find a tenant. She has communicated clearly and frequently. Nothing was too much trouble.
5/5
GoogleHave always had a positive experience with Qube as a let management company. Lydia and Kane in particular have always been really helpful with speedy replies and sorting any issues or queries.
5/5
GoogleI was having ongoing issues with Airbnb, including suspended listings, which left my property sitting empty. I spoke with Helen about moving the property to a long-term rental, gave her access, and left it in her hands. Within just three days she had found a tenant and was already asking me to sign a long-term tenancy agreement. I couldn’t believe how quickly she worked. Since then, any questions or follow-ups I’ve had have been answered within hours. I’m now able to take a completely hands-off approach with this property. Thanks so much, Helen I really appreciate your efficiency.
3/5
GoogleI have no complaints about the real estate agency itself, the rental process was smooth, and I was able to get all my questions answered. However, the post-rental support channel has many problems. We are experiencing some persistent issues in the apartment, and some long-term tenants report that this is not the first time this has happened. The person they provide for contact doesn't resolve basic issues and now no longer responds to emails, which creates stress and discomfort in our daily lives. I believe that if this channel improved, satisfaction would be much higher.
5/5
GoogleQube Residential clearly values landlords, delivering reliable support and maximising rental returns with minimal hassle. Lydia Clarke exemplifies their commitment to excellence, making the process stress-free and rewarding. I highly recommend Qube Residential to any property owner in Manchester, they’re trustworthy, responsive, and dedicated to their clients. Thank you, Lydia and the team!
4.2/5
View AgentsRebecca Evans
Rebecca is an excellent letting agent. She was very helpful and attentive, always willing to assist and support.
1/5
GoogleI will never use this company to rent again. Lived in an apartment for nearly 3 years, I fought for about 12 months with regards to the state of the building (no cleaners because they ‘didn’t have the funds’), a hole in the roof (fire exit in the roof with no glass in it, was told to contact the fire brigade, I did, nothing was done) which flooded the carpet when it rained, and constant theft problems to name a few problems. But upon moving out there was general wear and tear (paint could do with some touch ups and a few dust spots), NOTHING broken or dented. I was stuck with a £417.50 bill at the end of my tenancy including the cost of a new couch and mattress £60 for a new couch, £80 for a new mattress (which should be replaced regardless because health and safety). Took to an independent adjudicator who awarded the entire bill to the landlord so the week of Christmas I’m not only £417.50 worse off, but the £60 I paid to fight this also will not be refunded or taken off the price. Disgusted and furious doesn’t even cover it. Joke of a company.
Agent replied · 7 February 2026
Hi Amy, thank you for sharing your feedback. We understand your frustration with the end of tenancy charges from your landlord. We encourage every tenant to challenge these when they believe that there has been a disconnect in responsibility. We appreciate there are two sides to each dispute, but there was a large amount of cleaning and more than a fair share of avoidable repainting in this instance. On this occasion, due to how the property was left, the independent adjudicator from Reposit awarded the landlord their full costs, considering how much they had to spend to return the property into the high quality, clean condition it was received. Regarding the wider building issues you experienced, these related to the responsibilities of the building’s management company rather than your landlord. Throughout your tenancy, both Qube Residential and the landlord raised these concerns repeatedly with the building managers, but unfortunately several residents were affected by the withdrawal of services in this development We wish you the best in your next tenancy.
1/5
GoogleWorst letting agents in England
Agent replied · 4 February 2026
Hi George, Thanks for your review, we do value all feedback from past tenants. We assume your change of opinion is based on your landlord’s end of tenancy charges as your tenancy completed without any major issues. Unfortunately the property was left in poor condition after only one year’s use with cleaning needed, marked walls including damage from your dart board plus hundreds of pounds of rent arrears. We completely understand it’s never nice to lose a dispute with your landlord but the independent adjudicator agreed it was your responsibility as tenants to cover these costs. Rest assured if the landlord wasn’t entitled to these claim items they would not be awarded any funds given the level of evidence they are required to submit. Hopefully this restores your faith for future tenancies. All the best, Qube
4.8/5
View AgentsGreat service
Rebecca and courntey have been very helpful and efficient
1/5
GoogleI will never use this company to rent again. Lived in an apartment for nearly 3 years, I fought for about 12 months with regards to the state of the building (no cleaners because they ‘didn’t have the funds’), a hole in the roof (fire exit …
Agent replied · 23 December 2025
Hi Amy, thank you for sharing your feedback. We understand your frustration with the end of tenancy charges from your … More
5/5
GoogleQube Residential have been a pleasure to work with. I deal mostly with the property management team, including Kane, Bethany, Kelsey and a few other stars behind the scenes. They’re always quick to send over job requests which makes my life a lot easier. I can get in touch with tenants right away, book work in fast and keep everything moving without any fuss. From a contractor’s point of view, that kind of efficiency is gold. Communication is clear, everyone is friendly and they genuinely care about keeping things running smoothly for tenants and landlords. It has been a really positive experience working with them and I’m happy to recommend the team.
Agent replied · 20 February 2026
Thank you so much for your fantastic feedback. We’re thrilled to hear that working with our property management team, including Kane, Bethany, Kelsey, and the rest of the team, has been such a positive experience. Efficiency and clear communication are values we take pride in, so it’s wonderful to know this makes a real difference for you as a contractor. We’re grateful for your recommendation and look forward to continuing our partnership.
5/5
GoogleGood service. Very helpful in sorting out the rental
Agent replied · 2 February 2026
Thank you so much, George, for your kind words and 5-star rating. We’re really pleased we could help make the rental process smooth and straightforward for you. Our team always aims to be supportive and approachable, so it’s wonderful to know that came through in your experience.
5/5
GoogleRebecca is an excellent letting agent. She was very helpful and attentive, always willing to assist as well.
Agent replied · 1 February 2026
Thank you, Nish, for taking the time to leave such a positive review. We’re delighted to hear that Rebecca provided excellent support and attentive service throughout your experience. Our team prides itself on being approachable and responsive, so it’s wonderful to know this stood out to you. We truly appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleQube has managed one of my property. Adam offer high standard and professional service, alway responses promptly to all my requests. Highly recommended and will definitely keep working with Qube in the future.
5/5
GoogleShane Cooper was so helpful with my application process and viewing and his quick responses to my property queries have really helped my anxiety through the process of a new house and city. Great customer service online and offline and extremely helpful in person too!
5/5
GoogleI have had a great experience with Qube so far. Rebecca took a lot of time out of her day showing me as many places as possible and then has worked so hard in helping me secure a new apartment. She is very communicative, friendly and is always going above and beyond to help. Thank you Rebecca!
5/5
GoogleI’ve been dealing with Qube residential, specially dealing with Lydia. I’m so pleased with the support and help I’m getting, with an excellent communication and great follow up. I highly recommend them.
5/5
GoogleI recently switched one of my properties to Qube, and it has definitely been a wise decision. The property management team responded promptly and successfully resolved an oven issue that my previous management company had described as unrepairable. It’s been a huge relief. Thank you!
5/5
View AgentsGreat letting agent
Was a quick process made easy by Helen Burnett, who was great from the start and made everything clear with questions I had. Would recommend
5/5
View Agentsthank you
I just want to thank the whole team for there follow up and there fast way to find a tenant for my place. And special thanks to Courtney Bryant who she answers all my emails and questions. Keep up the good work.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Qube Residential
How many reviews does Qube Residential have?
Qube Residential has 615 reviews across its two offices, rated 4.3 out of 5 overall: 378 on Google, 2 on Facebook, 2 on Yell, 225 on View Agents, 8 on Trustpilot. Company-wide Trustpilot reviews for Qube Residential are counted once, not once per office.
Which Qube Residential office has the most reviews?
Manchester has the most, with 422 reviews rated 4.3 out of 5, followed by Liverpool with 202.
Where are the Qube Residential offices?
The two Qube Residential offices, by town:
- Liverpool: 7 Honeycomb, Edmund Street, Liverpool, L3 9NG
- Manchester: Qube Residential, 7th Floor, One City Approach, Manchester, Greater Manchester, M30 0BG
What do sellers say about Qube Residential?
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Leigh-Anne wrote: "We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ..."
What do buyers say about Qube Residential?
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Lauren wrote: "Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ..."
What do landlords say about Qube Residential?
36 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
What do tenants say about Qube Residential?
179 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
