Trusted Agent profile · Greater Manchester
Verified
★★★★★
615 reviews across 2 offices and 5 platforms
Qube Residential has two offices, in Manchester and Liverpool (Greater Manchester). Together they have 615 reviews on five platforms, rated 4.3 out of 5 overall.
378
Reviews on Google
All 2 offices
2
Reviews on Facebook
All 2 offices
2
Reviews on Yell
All 2 offices
225
Reviews on View Agents
All 2 offices
8
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ...Read all 5 from sellers
Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ...Read all 4 from buyers
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 36 from landlords
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 179 from tenants
Qube Residential's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI've done some external work for Qube as their photographer, and has to be said, Lydia the accounts manager is extremely fast when it comes to paying my invoices. Really appreciate the efficiency, so, thank you. Can't wait for the next project.
5/5
View AgentsHappy with the service I received
I had been looking for a new place to live as I had been really struggling in the previous location. I was fortunate to get a call back after expressing interest in a property to rent. The person who showed me around was Helen, and she was lovely. She informed me that there was 3 potential properties that had came available. She helped me with all the questions I had, and made the process easy for me. I applied straight away. Although moving is one of the most stressful times for most people, this move was relatively easy for me in comparison to others I’ve had. Helen has also helped answer a lot of my questions after moving in, and helped me get sorted with the minor issues, helping me contact the appropriate people. Overall, so far so good. I’m happy with the service I received. I am really happy with the place I am in, the property is beautiful and everything I could have wanted, and more. Thanks for all your help, and being responsive to my emails after I moved in. I am blessed to be within this apartment 🙂
We are pleased to hear that you had a stress-free move into your new apartment. We always strive to make our customers feel comfortable and answer all their questions. Thank you for your kind words and we look forward to helping you with any other queries you may have in the future.
5/5
View AgentsPerfect place for tenants
This is my first time renting property from Qube residential. They made the process really easy for me. I always contact diane for my every query and she respond me in a min. And thats what i liked a lot because there was no waiting time. And of ource evreryone hates waiting . Good professionalism Great service recieved Thank you QUBE RESIDENTIAL.
We are delighted to hear that you had a wonderful experience with us. Thank you for taking the time to provide us with such detailed feedback. We are so glad we could make the process easy for you and Diane was able to answer your queries in no time.
5/5
View AgentsSmooth letting process
Wanted to express gratitude to Rheann for making the whole process really smooth.
5/5
View AgentsTimeless Efforts
I honestly just want to give a huge thank you to Bethany, Rheann & Jonathan. Experienced such a stressful period since moving in. Had to make some unexpected changes but you all communicate effectively with me. Worked tirelessly to find alternative accommodation for me in such a short span of time. Honestly it’s made this move so smooth. I’m just pleased to be settled into my new apartment now! Thank you all once again!
5/5
GoogleCouldn’t recommend Qube Residential enough! Just finished my tenancy, had no issues throughout whatsoever. Everyone I communicated with at Qube were really helpful & sorted my problems quickly every time.
1/5
GoogleAwful agency we are in our apartment our wardrobe is almost collapsing so I bought a new one because this agency they don’t care they said they can’t take this one and they will charge us for it for throw it away because is in a really bad …
Hi Neus, you called us to ask us to remove the wardrobe supplied because you have bought … More
5/5
GoogleRheann was very helpful from the beginning, and enabled the whole process of renting to go smoothly. Everything finished extremely fast. She replied very quickly to all my questions, both on phone and through emails. The whole experience …
5/5
GoogleRheann helped us alot with our move from start to finish. friendly and fully transparent with all the details of the tenancy at different stages, knows the answers to all questions I had and replied quickly on email and when I called her. …
5/5
GoogleNew tenant here, so cannot review based on a full tenancy term, however Bethany assisted me and my friend through the entire move in process from viewings, to referencing and up to the day of moving in and she was amazing. As a very anxious …
1/5
GoogleThey were ok throughout the year and helpful at the beginning of the tenancy, but when we disputed the (extortionate) end of tenancy deposit fee (asking us to pay for a full repaint when our flat most certainly wasn’t freshly painted or …
3/5
GoogleI recommend Diane! She was very prompt and efficient both in moving forward with the rental process and in responding to emails, and she was extremely helpful and respectful in her friendly and approachable manner. But what happened next was unexpected. After I moved in, I realised that the mattress was cracked on one side, a very obvious problem to the naked eye. Nikki helped me to contact the landlord, but today I received a reply that the problem was found during the pre-inventory check, but they felt that I made it look worse and denied my request for a replacement mattress. I was shocked and insulted. I pointed out what was clearly already a problem now instead accusing it was my fault. I can understand the landlord replying to me that the mattress can still be used due to financial reasons, but I do not accept this baseless accusation. Anyway, it was a real blessing to meet Diane, thanks again.
5/5
GoogleQUBE found a greater apartment for me and my wife literally in the city center just in a few days. :) Diane was patient with all of my questions and friendly as well. A process of reference check and etc was smooth and quick. It took only a …
4.9/5
View AgentsReview of the agent and agency
Thank you to QUBE residential and to Rheann for the smooth and fast set up and moving into of my apartment. All installations were complete before or on day of moving in and was communicated through to me clearly and quickly.
1/5
YellHighly recommend Avoiding this dismal Agency
Made an account just to warn people about this dismal agency. For those looking for a property in Liverpool I highly recommend avoiding these folks. 1 They ask for over £1,000 for your first month and deposit up front when you join. Plus if you want to terminate your contract early you need to pay £660 on top not including your deposit. So you cannot use that to pay that fee. But they will take money out of your deposit anway for "cleaning fees and or damages". Even though damages mentioned where recorded and photographed before I moved in. The building in question was also not secure for 5 months. The doors were always open and parcels where constantly stolen. I was also informed by other tennents that if you reported a issue with parts of their property you'd be charged the repair fee not them (which is illegal the landlord should be responsable).
4.9/5
View AgentsQube residentials - Manchester
Rheann was very helpful from the beginning, and enabled the whole process of renting to go smoothly. Everything finished extremely fast. She replied very quickly to all my questions, both on phone and through emails. The whole experience was very stress free and pleasant. I feel like at home since the first day in my new flat, thanks to the kindness and professionalism of Rheann and the whole Qube Residentials staff. I would highly recommend her as an agent and the whole agency to everyone looking for a new home!
4.7/5
View AgentsFeedback from letting process
Rheann was very helpful and easy to communicate with which helps the process so much less stressful
5/5
View AgentsNew tenant moving in, excellent experience
I have just started my tenancy with Qube and Rheann has been my point of contact for moving in. Rheann was always quick to respond to any queries, all information/next steps were communicated clearly and in a straight forward manner, and any issues were handled diligently and in a timely fashion. A massive thanks to Rheann for making the process as easy as possible, communication has been excellent. Would highly recommend!
5/5
View AgentsQube Residential
Rheann has been great at helping us move in! She replies in 24 hours and is direct. It was an easy move in thanks to her.
5/5
View AgentsGreat experience!
Anna has been an amazing help in letting my new flat. The process was very clear and easy throughout, and Anna was very responsive to my questions and emails. I would thoroughly recommend Qube Residential.
1/5
GoogleSCAMLORDS! If you are thinking of renting in Silkhouse Court, RUN! Mismanaged, dangerous and unsafe. I've rented in dozens of places in the UK and abroad and these are by a long, long way the worst letting agent I've ever had. They manage the property as if they were the landlord ,so you deal with them throughout your tenancy and they are serial liars. The building is managed by Xenia Estates (Qube and Xenia are owned by the same people) and there are homeless people sleeping in the building and stealing parcels constantly as the doors to the foyer do not lock and anyone can enter. They haven't locked for almost a year and Xenia do nothing about it. Qube say it is not their problem. Xenia are impossible to get hold of and completely ignore you and Qube (despite being a sister company) do nothing and say it is not their problem. Even the police say they can't get ahold of Xenia after multiple reports of parcel thefts. This company take your money and provide no service. I and several residents are all leaving at the end of our tenancy due to the unsafe conditions.
Hi Oliver, Firstly, you have left this review on our Manchester office site, which has nothing to do with Silkhouse Court. Them apartments are managed by our Liverpool office. Can we kindly ask that you remove this from our Manchester google site please. Secondly, we have reviewed all our tenancies for Silkhouse Court and you we don’t have you down as ever being one of our tenants there? How can we be responsible for any of your issues, when we do not manage your tenancy? I suggest you contact your letting agent to raise these concerns. Lastly, all the issues you have raised are the responsibility of Xenia Estates, the block managers. We are not passing the buck here, we only manage each individual apartment and the tenancies within them. We do not manage anything to do with the communal areas, including communal doors and foyer/entrance areas. These are the block manager's responsibility. Rest assured though, every time one of our tenants raises a communal issue, we expedite it with Xenia. But we have absolutely no control or affiliation with Xenia as it is a separate company. Kind Regards, Team Qube
1/5
GoogleAwful agency we are in our apartment our wardrobe is almost collapsing so I bought a new one because this agency they don’t care they said they can’t take this one and they will charge us for it for throw it away because is in a really bad condition, I am sorry? Your people and you are staff are horrible and really nasty I can’t wait to leave from here AWFUL don’t rent any apartment from this people
Hi Neus, you called us to ask us to remove the wardrobe supplied because you have bought a new one. We explained the landlord can fix the existing one but they have nowhere to store it as they are based overseas. You rejected this and hung up on us. We appreciate you do not want 2 wardrobes in the property but you never gave the landlord a chance to fix the broken one you just purchased your own. This isn’t the normal process, the landlord would like the repair their item of furniture for you and this offer still stands. Thanks you, Team Qube
5/5
View AgentsBethany
Clear and concise, when I sent an email it was responded to in a short and timely manner, very polite and nice in general.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 422 reviews rated 4.3 out of 5, followed by Liverpool with 202.
The two Qube Residential offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Leigh-Anne wrote: "We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Lauren wrote: "Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ..."
36 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
179 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
