Trusted Agent profile · West Midlands and Nottinghamshire
Verified
★★★★★
1,698 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,698 reviews on 1 platform, rated 4.0 out of 5 overall.
1,698
Reviews on Google
All 3 offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRating only, no written review.
Dear Girlie, sorry to hear that you're unhappy with the service you've received from Purple Frog in Nottingham. Please can you email me at james.mason@purplefrogproperty.com so I can find out more? I look forward to hearing from you. Best regards James Mason
1/5
GoogleRating only, no written review.
Hi DrMint Sorry to hear that our service isn't up to scratch. as you've not left any details about what we've done wrong, it will be really hard for us to sort out the problem for you. Please could you drop me a line at jame.mason@purplefrogproperty.com, or by phone on 0121 796 0041 so the team can get the problem resolved? I look forward to hearing from you. James Mason
1/5
GoogleRating only, no written review.
Dear Tony, sorry to hear that we only rate a 1-star rating. I'm very keen to find out more about your experience, so we can work on setting it right. Please could you email me on james.mason@purplefrogproperty.com so I could find out more? I look forward to hearing from you. Best regards, James Mason
1/5
GoogleUseless. Nightmare tenancy with this company last year.
Hi Tom, sorry to hear that you weren't happy with the service that you got from Purple Frog. I know that this isn't the first time you've raised your concerns on a review site, and I'm saddened that you still feel so annoyed with the deposit deductions that you're still posting about your experiences so long after your tenancy ended. I can only say that it pains me that you felt that the relationship had broken down to such an extent that four months after we parted ways, you are still angry. I want to say to you that your experience was very rare, but I understand that citing other people's experiences won't change your opinion. I'm sorry that we've had to leave things as they stand, but I hope you can put this behind you and that the next tenancy you have ends on a more upbeat note. Best regards, James Mason
3/5
GoogleThere were some issues such as not having a doorbell which took months to sort out.
Hi Sam Sorry to hear that we've only achieved a two-star rating. I understand that the branch has been in touch to sort out any issues, so hopefully your tenancy is back on track. If you need to speak to someone in head office about your experience, you can contact me on my direct line 0121 796 0041 or by email at james.mason@purplefrogproperty.com. Best regards James
1/5
GoogleIf I could give zero stars I would. We have had absolutely nothing but trouble from this horrendous agency. When we first moved in we were assured we'd have all of our bills and wifi set up for us included in our rent (£450) we were then told that bills would be another £60 on top of that hiking our already pretty expensive student house to £510 a month way out of our price range. When we moved the house hadn't been touched by a cleaner it stank it was damp and full of rubbish with shattered glass dumped in cupboards, black mould coating nearly all the walls and filthy ancient furniture. Bearing in mind we were told the house was being completely renovated over the summer it had clearly not been touched in years. After staying in the house ONE night I woke up absolutely covered in flea bites and started seeing them jumping around when they finally gave in and got us an exterminator he did a half assed job and left within 15 minutes and to no ones surprise that did nothing and I continued to get bitten relentlessly. We later discovered a bag full of piss soaked cat litter shoved behind a door (that explained the terrible smell) It got to the point where we had to get our parents involved, as first time renters this was all very alien to us. We went down to their offices asking for something to be done as my bites were so bad that I couldn't possibly stay there another night but I had nowhere else to go as my family live in Exeter and there was no way I could commute every morning. We sat in their office for hours while they made excuses as to how all of this was somehow not their fault. Finally after me being reduced to tears at their complete lack of empathy they agreed to let us stay in one of their empty apartments and refund our first months rent (to this day their operations team ask us for this money as there is zero communication within this organisation) as the house was uninhabitable. We were assured this would only be for a couple weeks this turned into a month and when we came back the mould had been treated but I was still being covered in flea bites I had to take time off work and go stay with my boyfriend in wales as the bites were too painful and I couldn't handle the stress of moving all belongings for the third time, not that they offered. I had to fight and beg for them to get another exterminator, them still claiming this was not their fault. Throughout this whole experience the staff were blunt and rude when told problems. This whole ordeal has triggered extreme anxiety in me which has affected both my university studies and my work life severely. It's been nearly 7 months now and we still have problems with them on a daily basis and we're still finding faults with the house. If you want to speak to someone in particular they will never call you back as they assure you they will. They'll turn up at your door unannounced with a group of strangers for a house viewing they haven't told you about and this will happen several times until you finally deny them access and they then proceed to be rude to you as if their sheer incompetence is your fault. They will just not pay your bills until a debt collector turns up at your door and when you tell them about it they do nothing until you receive a court notice. I can't put into words the unprofessionalism I have witnessed through this company I'm disgusted and horrified at the way we have been treated from a company that claims to be there to help students but does nothing but take advantage of them and makes their lives miserable. I strongly advise any new renters or renters at all to stay as far away as possible from this poor excuse of a letting agent.
1/5
GoogleReally unreliable and untrustworthy company. Given false information by one of the colleagues which has lead to us loosing money. Would not recommend to any students.
Hi Lily Sorry to hear that you were given incorrect information by one of the team, especially as this has put you out of pocket. I work in the Purple Frog head office, so I'm keen to find out more about what went wrong. Please could you drop me an email at james.mason@purplefrogproperty.com? Or you can speak to me in person on 0121 796 0041. I am extremely keen to get to the bottom of this issue. I look forward to hearing from you. Best regards, James Mason
4/5
GoogleNot only do they take several weeks to reply, they give their maintenance companies the wrong keys to enter the house, and are trying to blame the residents for the fact their kitchen is falling apart... EDIT- Although slow to reply, they have now accepted responsibility and are being brilliant in getting things fixed/apologising.
UPDATE: HI Tom, thank you for also emailing me about the issues you had with the dishwasher and having to wait in for the contractor. It's great to hear that everything is getting sorted - sorry that it took a little while to get there. Also, sorry that it came across that we were blaming you for the dishwasher. That was not our intention, sorry that it came across like that. Your help in bringing these issues to our attention has been invaluable and thanks for giving us the opportunity to set things right. I've sent you a personal email, too. Hi Tom, sorry that I've not replied here on Google, although I understand that the Branch got in touch the day that you posted the review. Did they manage to solve the issue for you? If there's anything else that's outstanding and needs to be sorted, or you want to discuss the problems you've been experiencing, please could you drop me a line on 0121 796 0041 or email me on james.mason@purplefrogproperty.com? Best regards, James
1/5
GoogleMoved into my place (a little early I admit) been waiting 6 months now for basic services like hot water / internet and my electric is on a meter that could run out any day. Any time I ask for some rent to be credited back to me the question gets avoided. AVOID THESE PEOPLE LIKE THE PLAUGE
5/5
GoogleI have worked with PurpleFrog for a year now with several of my properties in Bristol. Alex, the Branch Manager, has been great to work with and his team is very friendly and knowledgeable. They always handle my requests in a timely manner and very kind when speaking on the phone.
Hi Paul, thanks for your review of the Bristol team. We're really proud to be working with you. I've passed your comments over to Alex, so he can share them with the gang in Bristol. Thanks, Patrick.
3/5
GooglePurpleFrog were very good in terms of being a landlord, and normally got any problem fixed promptly. Be wary, however, that they do not want you to get your deposit back and will try to ignore any emails of the sort. I would also recommend sorting bills yourself, as their recommended supplier ("Glide") is extremely opaque and somewhat expensive.
1/5
GoogleAbsolutely terrible place to live
Hi Jordan, sorry to hear that you're having problems with the property that you rent from us.I'm very keen to find out what the problem is with your accommodation, so our Nottingham team can get it sorted for you. I can't find you listed on our tenant database, though. Please could you get in touch with me at james.mason@purplefrogproperty.com or call me on 0121 796 0041 so I can find out what the specific issues you're experiencing are and we can set them right? I look forward to hearing from you. Best regards, James.
5/5
GoogleConveniently located office and friendly staff
Hi Kevin, Thanks for your review and your kind words about the team. Thanks Patrick
5/5
GoogleBEST Lettings
Thanks DayBlinds UK, we really appreciate your feedback! Thanks, Patrick.
5/5
GoogleFriendly staff, good communication and easy to talk to. Great company for students!
Hi Daz, thanks for posting your review of the Nottingham team. It's really heartening to hear that we've been able to help you out! Thanks, Patrick
5/5
GoogleI have worked with PurpleFrog for a year now with several of my properties in Nottingham. Gemma, the Lettings Manager, has been great to work with and her team is very friendly and knowledgeable. They always handle my requests in a timely manner and very kind when speaking on the phone.
Hi Paul, thanks for your great comments about how the Nottingham team manage your properties. I will make sure that Gemma knows you've said lovely things about her! Thanks Patrick
5/5
GoogleKarina was extremely polite and went above and beyond! She knew a lot of the information and showed us great houses. Great experience
Hi Lam Giang Thank you for your review - I'm delighted that you found Karina to be such a great representative for the company and that she went the extra mile to ensure you found the right student house. Thanks again Patrick
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
Hi Wendy, sorry to see that we only rate a 2-star rating. I've tried to find you on our database, but there's no one with your name listed. It's really important that I find out some more about the issue you've had, so the team can set it right. Please could you drop me an email at james.mason@purplefrogproperty.com with more details, so I can see where we've let you down? I look forward to hearing from you. James Mason
1/5
GoogleRating only, no written review.
Hi Harish, sorry to see that we only get one star. Please could you drop me a line at james.mason@purplefrogproperty.com or give me a call on 0121 796 0041 and I will help sort out whatever problem you're experiencing with our service. I look forward to hearing from you. James
5/5
GoogleRating only, no written review.
Hi Navneet, thanks for leaving your 5-star rating. It's great to see that you've enjoyed using our service. Thanks, Patrick.
4/5
GoogleRating only, no written review.
Hi Enzo, thanks for rating us four stars. It would be good to hear what we could improve to gain that fifth star! If you fancy giving us some feedback, please feel free to drop me a line at james.mason@purplefrogproperty.com or you can call my direct line on 0121 796 0041. All the best, James
5/5
GoogleVery helpful and friendly- 10/10 service!
Hi Sophia, thanks for your review of the Selly Oak team. It's great that you found the team so helpful and friendly! Thanks, Patrick
1/5
GoogleThese people have no idea what they are doing. Constantly losing paperwork requiring more extra work for you and giving out contradictory and misleading information about your property
Hi Peter Sorry to hear that you've been having problems with us. I'm a little confused, though. Looking at our tenant database, you viewed some properties with us in 2013, but have never been a tenant with us. I have also checked our client database, but can't see you listed as a landlord. Are you reviewing us on behalf of a friend or partner? If so, please could you arrange for them to contact me directly, so I can get to the bottom of this, on their behalf? My email address is james.mason@purplefrogproperty.com and my direct line is 0121 796 0041. I see that you work for the university, so if you are relaying information from a student who is having problems, I emphasise the importance that they contact me themselves, so we can get any problems sorted quickly. Thank you for your cooperation, and I look forward to getting any issues sorted, as quickly as possible. Best regards James Mason
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Purple Frog Property has 1,698 reviews across its three offices, rated 4.0 out of 5 overall: 1,698 on Google.
Birmingham has the most, with 753 reviews rated 4.4 out of 5, followed by Bristol with 538.
The three Purple Frog Property offices, by town:
