Purple Frog Property reviews in Birmingham, Bristol and Nottingham

★★★★★ 5/5

Google

Ollie was very helpful when showing us round the houses. Unfortunately we didn’t find the right house this time but would definitely recommend using Purple Frog. Great service!

Christos · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 1/5

Google

A truly poor experience of renting a home with Purple Frog. A serious lack of customer service, they neglected our basic human needs (e.g. no running water for 2 weeks), health and safety compromise (water leak into electric device left not fixed for one month), deposit not paid back to any tenants to date (all tenants moved out 2 months ago), no working fridge for 2 weeks. All in all, if you have a problem they demonstrate no urgency to fix it even if the problem is serious. More still, they offer no apology or compensation.

Jevana · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 1/5

Google

It’s a shame I can not rate purple frog any lower than this. After two months of being under contract with purple frog I moved various items into my room such as, my bedding, duvet covers, mattress protectors and pillows. But found by one of my fellow tennets all my possessions have been chucked away. I don’t understand how this is possible seeing as we have been paying for the property for the last two months. What purple frog have done is actually theft. When calling to resolve the issue they have not responded clearly or acted in a way of urgency.

Charlie · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

Purple Frog were very helpful in finding me and my friends the house that we wanted. We were guided by Charlotte who was very nice and very helpful with any questions we had and made sure we got the house we wanted. I’d definitely recommend using purple frog for finding a house in the future.

Jordy · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

Lovely and helpful staff on the phone and in person. Poppy showed us round three more houses than we expected to see, one of which was the one we chose. She was friendly and answered all of our questions, going out of her way to eventually help us reserve our house.

Swiftietay99 · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

Had a great experience today with Tara, loved the houses and decided to go for one immediately! She was very helpful and friendly, it was especially good to hear about the best aspects of the house and area from another student. Thank you :)

Alice · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

Poppy did a great job in showing us the houses, answering our questions and getting us the house we wanted. Made house hunting very easy, although the office had doubled booked us. Despite this, we are so happy with the house!

Suwarna · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

Went on a variety of different viewings with Emily from Purple Frog. She was extremely informative, helpful and gave great advice. Its very refreshing to have an honest yet professional individual who isn't there just to sell dreams but rather match you up with a house tailored to you. Thank you Emily!

Curtis · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

Purple Frog has been really good and has understood that we've got no idea how to rent a house. Emily has been a such a star; we're first years trying to find a house for next year and have really appreciated the help. She's guided us through the process and answered any questions we've had.

Pippa · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

The entire experience was quick and simple, both Charlotte and Gem helped the gang and I find our perfect house in less than 2 days. Can't wait for next year and will definitely recommend you guys to friends. ❤️

Kyle · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

My friends and I had a lovely viewing with Purple Frog last week. It was a real shame we did not find the house we were looking for. However, the lady who showed us round, Charlotte, had all the time in the world for our questions and concerns. She was very personable and left a glimmering impression on us all. Thank you Charlotte for your time and to Purple Frog for arranging the viewing!

Elle · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

decided to arrange house viewings with purple frog as I had heard of them before, and saw they had good reviews and wanted to go somewhere a lot better, as I had had many bad experiences in the past with other estate agents dealing with our student house. I spoke to Gemma on the phone who was very friendly, and very attentive about what exactly I wanted in a house. We met with a woman called Poppy who was an absolute delight. She answered all our questions, was very friendly yet professional and made the viewings very easy going and fun too. Will definitely be using purple frog in the future to deal with all student house contracts. Would definitely recommend to anyone in the future.

Tyra · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

Yesterday we booked to go and see some properties to find a student house for next year and had an amazing experience. After initially only booking to view one property, I received a phone call a day or two before the viewing to explain that they had a few properties that suited what we were looking for and that they would be happy to show us around them too. Poppy, who works for Purple Frog, met us at the first property and showed us around, she was really helpful and was able to answer a lot of questions that related to both her experiences as a student and renting houses as well as about the properties themselves. It really helped that she is a student herself as she was able to give sound advice. She was extremely friendly and easy to chat to whilst still being professional. She made us feel confident about our decisions and made sure we were doing what's right for us which was so amazing and led us to securing our home for next year! The houses we viewed were all absolutely stunning, especially compared to other properties we had viewed with other companies and the reception we got from Poppy was far more welcoming and understanding of the financial position of a student than any other. As a company I feel the policies of Purple Frog are really flexible and the initial deposit was a far more manageable amount than what some other companies expected in order to initially secure the property as our own. The full deposit is also far less than other properties. All of the group that came yesterday were really impressed and happy with the experience and I have already recommended Purple Frog to fellow students.

Sophie · 16 September 2018 · Purple Frog Property Nottingham

★★★★★ 4/5

Google

Rating only, no written review.

Jim · 16 September 2018 · Purple Frog Property Birmingham

★★★★★ 1/5

Google

Rating only, no written review.

Krjůr · 16 September 2018 · Purple Frog Property Birmingham

★★★★★ 1/5

Google

Rating only, no written review.

George · 16 September 2018 · Purple Frog Property Birmingham

★★★★★ 3/5

Google

Rating only, no written review.

Muhammed · 16 September 2018 · Purple Frog Property Birmingham

★★★★★ 1/5

Google

Rating only, no written review.

Ben · 16 September 2018 · Purple Frog Property Birmingham

★★★★★ 3/5

Google

Does the job. A bit unprofessional with viewings.

Max · 16 September 2018 · Purple Frog Property Birmingham

★★★★★ 1/5

Google

Purple frog was the worst letting agency I have ever come across. We had pre-agreed terms prior to moving into our property. Upon moving in, none of the agreements were met. After constant contacting purple frog to deal with this they either “forgot” or they didn’t bother taking it further. The situation got so bad that I went to the local council to speak to someone who deals with property and landlord issues. I was then advise that myself and my two housemates were able to walk from the contract. To which I then told purple frog and the staff member I dealt with that day tried Feeding me loads of excuses. After all that easy sorted... months later. We then moved out of the property and changed letting agencies. We then struggled to get back out DEPOSIT at the the nd of the term, taking 4 months, which left myself and myhosue mates barely making rent for the new house. After them trying to charge us for issues that the house had prior to moving in, telling us the landlord agreed to that. We then contacted the landlord ourselves and he denied this and gave us a verbal confirmation which we then recorded. Once we threatened legal action and gave them the recording we finally got the money back. DONT EVER USE PURPLE FROG. The local policeman walked into our house alongside his colleague and left feeling bad as they said themselves it was “the worst house we have ever seen”

Ashley · 16 September 2018 · Purple Frog Property Birmingham

★★★★★ 1/5

Google

Aweful service from this company. Signed a contract with bills included decided not to inform us to till the week before we had to move in that we have to sort our own bill due to some nonsense with the landlord. Also need to employ staff to answer the phone who know what they are talking about and don't sound like there straight out of school.

Brad · 16 September 2018 · Purple Frog Property Birmingham

★★★★★ 1/5

Google

Awful experience. They booked us in for viewings of student houses and even text to confirm them the day before. However, when we turned up to the viewing they had all been cancelled and we had not been contacted. Don't use these estate agents. We ended up going to Oakmans and were sorted out with viewings straight away. Far more reliable and professional than Purple Frog.

Daisy · 16 September 2018 · Purple Frog Property Birmingham

★★★★★ 4/5

Google

I am in my second year of renting a property with Purple Frog. Although they are sometimes slow to respond to emails for maintenance issues, they eventually *do* get round to them, and we have always had emails notifying us of maintenance reports and when contractors will arrive to tackle the issue. Several times contractors haven't actually turned up (the emails indicate the day provided is an 'estimate') but I find that this is a better situation than the reverse (in which contractors turn up out of the blue). Any urgent maintenance has also been tackled very quickly (such as when we had a pipe leaking), as they have a dedicated emergency number for when the office is closed. When they arrange viewings for the property (as they have been doing for the last couple of weeks as the property market heats up), they send a text and email around 24 hours in advance. Most of our viewings haven't actually showed up (a minor inconvenience) but this is likely beyond Purple Frog's control if nobody shows up. If you have to go to their office there is often more than one person there so you don't have to wait too long, and there are drinks and sweets on offer too!

George · 16 September 2018 · Purple Frog Property Birmingham

★★★★★ 4/5

Google

I have found Akash and Purple Frog Property to be very professional and helpful in our companies search for rental opportunities across Birmingham. Viewings have been arranged and completed swiftly with little fuss and all information requested has been provided. I would highly recommend Purple Frog Property to anyone.

David · 16 September 2018 · Purple Frog Property Birmingham