Trusted Agent profile · North Yorkshire, West Yorkshire and South Yorkshire
Verified
★★★★★
729 reviews across 4 offices and 2 platforms
Preston Baker has four offices, in York, Moortown - Leeds, Selby and Sheffield (North Yorkshire, West Yorkshire and South Yorkshire). Together they have 729 reviews on two platforms, rated 4.6 out of 5 overall.
723
Reviews on Google
All 4 offices
6
Reviews on View Agents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used this agency to sell my parents house. They turned up on time to view the property and from the beginning were attentive and professional. I had a total ...Read all 3 from sellers
I'd like to thank Charlotte and the team at Preston Baker Sheffield! Absolutely fabulous job and team with professional throughout. We had the keys with 3 ...Read all 2 from buyers
Preston Baker's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe team at Preston Baker Moortown were professional, helpful and attentive - enabling us to act quickly when needed to get our house sold. Their diligent communication ensured that we were always up to date with what was happening, and we felt able to ask them any questions along the way. I wouldn't hesitate to recommend them.
Thank you so much Matt and Ann. Kind regards, Team PB
1/5
Googleworst ever!
Good morning ZY. We are sorry to see that you have rated us with just one star. We would very much like to discuss this with you and learn why you feel your experience was not of a higher rating. Please can you get in touch via hannah@prestonbaker.co.uk and we will look into this for you. Many thanks, Team PB
5/5
GoogleGood team, great service, cannot fault.
Hi David. Thank you for your review. Glad to know you enjoy what we do. Bradley ~ Team PB
5/5
GoogleEfficient and wholly professional service. Polite and helpful throughout all stages. A pleasure to deal with.
2/5
GoogleDo Yourself a favour,.... steer clear of Preston and Baker, York, with the exception of Helen who did try her level best to bring our sale to a favourable conclusion , they are by far the worst Estate Agents we have ever had to deal with …
1/5
GoogleBelow are my experiences when I am dealing with Preston Baker for last 5 months. I brought the house from them in Nov 2017 and let them to FULLY manage it from Day 1. However they FULLY disappointed me in all areas. And charged me around …
1/5
GoogleDon’t waste your money on Preston Baker over and Online Estate agent! They did 1 of 11 viewing at my property, the Launch event was a flop and the eventually buyers had to knock on my door and call me to put in and offer as they were unable …
1/5
GoogleSteer clear of this agency
Good afternoon LAna. We are really sorry to see you have only rated us 1 star. I would very much like to discuss this with you and hopefully rectify this. Please can you email me at hannah@prestonbaker.co.uk at your earliest convenience. Kind regard, Hannah
5/5
GoogleRating only, no written review.
Thank you for all the stars Adrian. Kind regards, Team PB
5/5
GoogleRating only, no written review.
1/5
GoogleWorst agency ever
1/5
GoogleWORST letting agency I've ever used
Hi Lana, Thank-you for contacting us, very sorry to hear you've had a bad experience - we'd love to help you further and find out what went wrong. … More
1/5
GoogleI would not use this company ever again! I can't begin to tell you... Completely let us down. Full of charm to reel you in and full of empty promises! Smarmy and cocky. In my opinion even one star is too generous but I had to put something.
5/5
GoogleGreat team and excellent service - thanks guys.
Thank you Peter for your great review! We are delighted to have been able to help you. Kind regards, Team PB
5/5
Googlegood communications, very helpful & professional soon got our house moving, if your looking for a estate agent preston baker come highly recommended.
Thank you Garry - we really appreciate you taking the time to share your experience and are delighted that you would highly recommend us! Kind regards, Team PB
3/5
GoogleWhereas they did manage to get potential buyers through the door at the point of valuation I was told I would not have to do any viewings. This lasted a week and then I had no choice but to show the couple who turned out bought our house around. This wasn't what I had paid for but as we needed to sell I had very little choice. Karen was attentive and understanding I felt she was working for our buyer and not us which was disappointing.
Hi Claire, Thank you for taking to time to share your review. We are really sorry that you felt some disappointment with our service. If you would like to discuss this further, York's branch manager, Jodie Hoggarth would welcome the opportunity to hear where you felt we let you down so that we can make any necessary improvements and increase staff training in those areas. His email address is jodie.hoggarth'prestonbaker.co.uk Kind regards, Team PB
5/5
GoogleGreat team and excellent service - thanks guys.
Thank you Peter for your great review! We are delighted to have been able to help you. Kind regards, Team PB
3/5
GoogleWhereas they did manage to get potential buyers through the door at the point of valuation I was told I would not have to do any viewings. This lasted a week and then I had no choice but to show the couple who turned out bought our house …
Hi Claire, Thank you for taking to time to share your review. We are really sorry that you felt some disappointment with our service. If you would like to discuss this further, York's branch manager, Jodie Hoggarth would welcome the … More
4/5
GoogleI rented a flat for just under two years with Preston Baker. The positive aspects of my service from them were: 1. They got the paperwork sorted in very quick time, over the Christmas/New Year …
Hi Grace, Thank you very much for taking the time to share your review. We really appreciate receiving feedback, both positive and negative, as it give us the opportunity to ensure we are doing our best and learn from any areas that are not … More
3/5
GoogleOur house finally sold! There were a few mix ups and I'm not sure if PB were at fault of if it was just one of those things. At first we found Karen impossible to get hold of - whenever we phoned, she would be "in a meeting - out of the …
5/5
GoogleI found Karen to be excellent at post sales progression. She was very responsive to any concerns we had and often responded immediately. We encountered a few problems late in the process and Karen smoothed these over quickly and …
Hi Rachel, Thank you for taking the time to share you experience of Preston Baker and especially the wonderful words about Karen. We are delighted to have been able to help you. Kind regards, Team PB
5/5
GoogleWhat a great agency!! They have been absolutely brilliant from start to end of selling our home - they managed to sell it in around 10 days for over the asking price to a cash buyer!! We would recommend them to anyone wanting to sell their …
Thank you Charlotte - what a wonderful review to read. We will pass your thanks onto the team and especially to Karen! Kind regards, Team PB
5/5
GooglePreston Baker were first class from the initial valuation all the way through to completion. Every person we spoke to were always without exception; friendly, knowledgable and genuinely helpful through the house selling and purchasing …
What a fantastic review - thank you Steven! Kind regards, Team PB
5/5
GooglePreston Baker were great from start to finish. Gemma was incredibly enthusiatic when she came to value the house and was very positive about the chances of getting the asking price and suggested a launch day. The house was sold within 2 …
Hi Andrew. Thank you for reviewing PB and our Property launch service - we are really glad it worked so well for you. Kind regards, Team PB
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Preston Baker has 729 reviews across its four offices, rated 4.6 out of 5 overall: 723 on Google, 6 on View Agents.
York has the most, with 491 reviews rated 4.5 out of 5, followed by Moortown - Leeds with 122.
The four Preston Baker offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "I used this agency to sell my parents house. They turned up on time to view the property and from the beginning were attentive and professional. I had a total ..."
