5/5
GoogleCarola at Preston Baker has been especially helpful in helping me remarket my house - excellent communication with frequent updates which is great.
Agent replied · 16 November 2023
That's great to hear - thank you. Kind regards, Team PB
Trusted Agent profile · North Yorkshire, West Yorkshire and South Yorkshire
Verified
Preston Baker reviews in York, Moortown - Leeds, Selby and 1 more
★★★★★
729 reviews across 4 offices and 2 platforms
Preston Baker has four offices, in York, Moortown - Leeds, Selby and Sheffield (North Yorkshire, West Yorkshire and South Yorkshire). Together they have 729 reviews on two platforms, rated 4.6 out of 5 overall.
723
Reviews on Google
All 4 offices
6
Reviews on View Agents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
I used this agency to sell my parents house. They turned up on time to view the property and from the beginning were attentive and professional. I had a total ...Read all 3 from sellers
Buyers2 reviews
I'd like to thank Charlotte and the team at Preston Baker Sheffield! Absolutely fabulous job and team with professional throughout. We had the keys with 3 ...Read all 2 from buyers
Our offices
Preston Baker's four offices, most reviewed first. Each has its own page.
- Preston Baker York99 Walmgate, YO1 9UA491 reviews · 490 on Google (4.5)8 in the last 90 days
- Preston Baker Moortown3 Shadwell Lane, LS17 6DP122 reviews · 120 on Google (4.7)0 in the last 90 days
- Preston Baker Selby1 New St, YO8 4PT114 reviews · 113 on Google (4.6)4 in the last 90 days
- Preston Baker SheffieldBlenheim Reach, 861 Ecclesall Road, S11 8TH2 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Preston Baker office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GooglePreston Baker helped me sell my house and were so helpful start to end. We were happy with the valuation and viewing process and Rachel was really helpful chasing the up the sale and getting it over the line. Would recommend!
Agent replied · 16 November 2023
That's great to hear - Thank you so much Nicola :) Kind regards, Team PB
1/5
GoogleSophie Scott has the worst customer service I have ever experienced! Due to her awful attitude I will never sell any of my future property through Preston Baker. I will continue to use Peter Moody, as his customer service is amazing. Helen …
Agent replied · 16 September 2026
Erik Bailey, I don't appear to have you listed anywhere in our database of users. Could you please provide me with more information as to what property or properties this is in reference to, so that I can look into your complaint in detail. Kind regards, Bradley
1/5
GoogleAfter noticing Preston Baker had sold a few houses on our street, I decided to give them a call. The focus of my enquiry was to get an evaluation on my house, as we may look to sell in the near future. I asked for a estimated value of the …
5/5
GoogleI’ve just completed on and moved into my first property that I have bought through Preston Baker and I just feel as if I need to say the team in Moortown were terrific from start to finish, especially David. …
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 22 May 2026
Hi Sarah, thank you so much for the 5* review we are pleased you have enjoyed the service !
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 16 November 2023
Hi Martin, thank you for the 5star review !
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 16 November 2023
Hi Lucy, thank you so much for the 5star vote.
5/5
GoogleGreat staff, great service and great customer focus. Thank you so much ladies :).
5/5
GoogleWhat a great provider of a personal service, not your typical estate agents, this is one with feeling and passion for the seller and buyer.
Agent replied · 16 November 2023
Hi Simon, thank you for the kind words and also taking the time to share your experience.
1/5
GoogleSophie Scott has the worst customer service I have ever experienced! Due to her awful attitude I will never sell any of my future property through Preston Baker. I will continue to use Peter Moody, as his customer service is amazing. Helen (at Preston Baker) is one of most professional people I have met in Estate Agents, so Sophie's arrogance has let it down.
Agent replied · 16 November 2023
Erik Bailey, I don't appear to have you listed anywhere in our database of users. Could you please provide me with more information as to what property or properties this is in reference to, so that I can look into your complaint in detail. Kind regards, Bradley
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
3/5
GoogleWebsite average. Found what we needed to.
1/5
GoogleWhat a load of rubbish no back up for tenants, don't go there if you want your deposit back, still quite a lot of unresolved issues would not recommend anyway perhaps you should be more aware of your clients hygiene standards and their records of mistreating good tenants, that money that you so casually dismiss was from our pensions but to quote you "what can I say". Your clients reputation preceded him in the village
Agent replied · 24 March 2024
Update: Hello Elizabeth, I’ve spoken to your tenancy administrator and would like to address some of the misconceptions here. I appreciate your unhappiness with how things have turned out. It’s not appropriate to put too many details about this case in a public forum, but I would like to state some facts. Prior to writing your review you had already been offered 80% of your deposit back, so to indicate that you’re not getting your deposit back is misleading. The landlord had requested that some of your deposit be held back to pay the necessary costs in bringing the property back to the condition it was in when you first began renting. You are not being charged the full costs of these works, you are being charged 75%. The total held back from the Landlord would have been much higher had we not worked with the landlord on your behalf to reduce his initial claim of restoration works to something reasonable and appropriate. You dispute the amount, as is your right. That’s why we hold deposits in a Deposit Protection Scheme, and it is why the DPS act as an independent adjudicator to these claims. You are in the process of disputing this issue through DPS, and you must pass all grievances and evidence to them in order that they can decide the next course of action. I wish you the best of luck in finding a resolution to your satisfaction. However, I believe your one star review of us does not represent the level of work and commitment we have carried out on your behalf. Original Reply: Hello Elizabeth. Thank you for the review. I'll be looking into this situation for you once the bank holiday is over and I can speak to the member of staff responsible for your tenancy. What I can say at this stage is that it is the Landlord who has withheld your deposit, not us. We try to act in the best interests of the tenant and the landlord in all cases, and it's not always easy to strike a balance that both parties are satisfied with. I'll update this further next week once I can get to the bottom of what has happened.
1/5
GoogleThe experience as a tenant was very ok up to the point when we gave notice, when it seemed like the quality of the service changed, from having viewings at the property without notice and consent and also having the landlord around without …
Agent replied · 16 November 2023
Hi Diana. I have to say we are quite dismayed by your one star review. We believed that we had a great relationship with you and you have been a lovely tenant and a pleasure to deal with. We appreciate the end of your tenancy hasn't gone … More
1/5
GoogleOnce again these idiot find new ways to disappoint. Instructed the to release my property, but they didn't and waited a month until it wad empty to advertise it. We were 'transfer' to Preston Baker when they bought out another agency. As a …
5/5
GoogleFantastic customer service. Friendly, efficient and helpful. Both members of staff that my wife and I spoke to showed a real interest in us both and took the time to help us find what we were looking for. Excellent.
5/5
GoogleI've sold two properties through PB Moortown and the marketing was first rate both times. I got a good offer straight away off each of the the launch days and, in addition to the informative website, received regular phone updates throughout the process. Would not hesitate to recommend.
Agent replied · 16 November 2023
Thank you Joe! We look forward to working with you again soon. Kind regards, Team PB
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Preston Baker
How many reviews does Preston Baker have?
Preston Baker has 729 reviews across its four offices, rated 4.6 out of 5 overall: 723 on Google, 6 on View Agents.
Which Preston Baker office has the most reviews?
York has the most, with 491 reviews rated 4.5 out of 5, followed by Moortown - Leeds with 122.
Where are the Preston Baker offices?
The four Preston Baker offices, by town:
- Moortown - Leeds: 3 Shadwell Lane, Moortown - Leeds, West Yorkshire, LS17 6DP
- Selby: 1 New St, Selby, North Yorkshire, YO8 4PT
- Sheffield: Blenheim Reach, 861 Ecclesall Road, Sheffield, South Yorkshire, S11 8TH
- York: 99 Walmgate, York, North Yorkshire, YO1 9UA
What do sellers say about Preston Baker?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "I used this agency to sell my parents house. They turned up on time to view the property and from the beginning were attentive and professional. I had a total ..."
