Trusted Agent profile
★★★★★
1,514 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,514 reviews on 1 platform, rated 4.4 out of 5 overall.
Portico's five offices, most reviewed first. Each has its own page.
Showing 1,508 reviews on Google only. Show every review
1/5
GoogleDO NOT ACCEPT NDO DEPOSIT PAYMENT. ALWAYS CASH! DON'T BE FOOLED
Dear Riccardo Ferracin, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleMichael made the finding, process and move in for my property so simple and personable. Thanks to him and the team at Portico everything made it one of the smoothest moves I’ve done. Props to Michael Chapman and the Portico team for making getting a new tenancy such a joy !
Hi, Cb Drums! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleMatthew and the team have been amazing. The process of renting through portico felt easy and we were kept updated throughout. Professional and friendly!
Dear Aleyna Turgutogullari We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJodie was very professional and helpful, she kept me updated with progression of the tenancy and has kept me updated with issues I have reported.
Dear Max Heard We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI thoroughly enjoyed the viewing in Camden! Hugo was very professional and communicative throughout the process.
Dear Max Graham We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHugo and Sal showed me around a few properties which they recommended, they were super helpful and very polite - recommended them to a few of my colleagues at work and they have managed to help them to find properties.
Dear Alisa M, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleHad a flat viewing in Camden led by Hugo, who was most helpful and informed on the property. He gave a very helpful and honest insight, which is much appreciated.
Dear Esmile Macyte We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGreat experience with Matt - fast and efficient responses and always happy to help.
Dear Ewan Gray, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Matt. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleWas looking for an apartment around a month ago. I had reached out to Portico Camden and was put in touch with an agent called Hugo. He carefully listened to my annoyingly long list of requirements and found me the perfect place. I am now moving into my new place and really could have not found a better place and a better experience with him and Portico. ❗️Make sure to ask for Hugo Fanning❗️
Dear Filippo La Scola We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWould definitely recommend! We had the pleasure of working with Mike and he was absolutely lovely. He was so professional, kind, and easy to deal with throughout the whole process. He made the total experience feel smooth and positive. Couldn’t have asked for better - thank you so much!
Dear Chelsea Chapman We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleIt is my first time renting in London and the Portico team Highbury has been amazing. Michael guided me through the whole process, was always responsive and very professional. He made a stressful process really easy. I can highly recommend him and Charlotte as a team.
Dear Florian Von Groote We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHi every one out there, I was looking for a property to rent and find on what it was managed by Portico Highbury. I was deal all the way with Michael Chapman a very great guy and highly recommended. I been so please throughout the entire process, Couldn't have asked for better. Many Thanks
Dear Iulian Vasile, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleMatt was very patient and quick with responses through out moving out journey
Dear Michail Franckevic, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Matt. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleVery lovely and helpful people. Process of moving went very smoothly and stress free. Matt, our agent, was super caring. Thank you Portico.
Dear Irina Franckevic, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Matt. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleVery happy to have been assisted by the very helpful Jodie. She went above and beyond for us - we really appreciated her knowledgable and friendly demeanour, it made a potentially stressful process much easier. Thank you!
Dear Alice Clements, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jodie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleMatt was very helpful throughout the whole process of finding and renting our new flat!!
Dear Kirsty Roberts We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleI let my flat through Portico for 12 months and they were AWFUL!!!! They took months to reply to basic/simple emails and took 4 months to refund us £700 for an error on our invoice. Also had issues with continuity and multiple employees asking us the same questions repeatedly. We have been in touch with the tenant and she had similar issues with not responding to simple emails. If you’re thinking of letting your property through Portico - steer well clear!!!! It’s a shambles!
Dear P Kizzle, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
1/5
GoogleAvoid Portico like a plague. The management has changed recently, and unfortunately, it's been a disaster since. They have hired a bunch of clowns , the new Property Manager escpecially - Melissa Alves Meireles. Appears completely unprofessional, service quality has dropped dramatically compared to just two years ago. Communication is poor, and attempts to clarify contractual obligations are met with vague or dismissive responses. Honestly, even ChatGPT could have provided more coherent and respectful responses.
Dear Benny Yeung, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleI cannot fault the support, advice and help Charlotte has given me as a landlord. I have worked with her for a few years now and find her friendly, personable and a great communicator. She is always willing to help, enabling things to run efficiently and smoothly for everyone.
Dear Sue Jarman We greatly appreciate your 5-star review and the time you took to share your experience with Charlotte. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleCullen was excellent and portico made the process easy!
Thank you for your great feedback!
2/5
GoogleMixed Experience with Portico Portico was helpful in finding our flat and knowledgeable about the property and area. Some team members were friendly and approachable, and their occasional effectiveness in communicating with the landlord was appreciated. However, our experience during the tenancy, and the end of tenancy in particular was disappointing. Communication was often rude, condescending, and reactive rather than proactive. Specific issues included: - A 4-week delay in resolving a broken fridge. - Attempted deposit claims for items clearly undamaged in their own checkout report. - Excluding tenants from key communications about the deposit return. - Poor organisation, such as not having a copy of the flat keys, delaying viewings, and arriving 45 minutes late for key pickups. Overall, while they were initially helpful, the end-of-tenancy experience left much to be desired.
Dear Sam Brankin, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleI'm unsure how this business is legal, and even less sure how the employees sleep at night. Also if you're a landlord and you use these people you're just as much a part of the problem. We viewed and went through the offer stages for a flat with portico. Portico require you to take tenant insurance (unlike anywhere else) which can only be bought via their sister company. They also push you to take a "zero deposit" scheme in which you pay them another £70 a month for absolutely nothing (and I mean seriously push- we had the winning bid and they kept calling threatening that "the landlord is reconsidering another 15 viewings" unless we take the zero deposit scheme). Scammers and absolute scum. Check trustpilot for other real reviews.
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Islington and they will be happy to discuss this with you further, Kind Regards, Customer Care .
1/5
GooglePortico evicted us from our home due to a system error which they didn’t bother to investigate. Despite sending evidence of our rent payments, they insisted we were in arrears. They finally admitted fault when we had gone past the eviction date. This was incredibly stressful, made worse by the fact that the were uncontactable. Even our landlady struggled to get hold of them, and asked us if we had other contact details for them. Weirdly, they were able to call us immediately when we left a review about this. Now they are late to pay us our deposit, despite our landlady confirming that she released it weeks ago. They are past the legal deadline to pay this back. Do not use this estate agents - awful for landlords and tenants.
Good Morning Daisy Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Islington and they will be happy to discuss this with you further, Kind Regards, Customer Care
5/5
GoogleReally good experience at this viewing. Jodie showed me round and made me feel comfortable even when I was being indecisive!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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London (26 Museum Street) has the most, with 381 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 330.
The five Portico offices, by town:
