Trusted Agent profile
★★★★★
1,514 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,514 reviews on 1 platform, rated 4.4 out of 5 overall.
Portico's five offices, most reviewed first. Each has its own page.
Showing 1,508 reviews on Google only. Show every review
5/5
GoogleSalman Peerally was a wonderful support throughout our process and made everything as easy as possible. Would highly recommend Portico Camden and the team
Dear Caitlin Smyth We greatly appreciate your 5-star review and the time you took to share your experience with Salman. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI’ve been letting properties with Salman Peerally and Hugo Fanning at Portico Camden for some time and they have always given professional service. As a landlord they are a dream team and make the whole process smooth and headache free. I would highly recommend contacting them if you need to rent out your property!
Dear Alisha M. François We greatly appreciate your 5-star review and the time you took to share your experience with Salman and Hugo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGreat agency; have always found Salman Peerally to be extremely helpful, approachable and sensible in all advice he gives.
Dear Zilpha Innocenti We greatly appreciate your 5-star review and the time you took to share your experience with Salman. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGreat agency. All my interactions with Salman have been brilliant, he has extensive knowledge of the property industry and goes the extra mile in advising us with our rentals.
Dear Info Unlmtd We greatly appreciate your 5-star review and the time you took to share your experience with Salman. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI received a professional and friendly service from Hugo and the team at Portico.
Dear Anton Neumann We greatly appreciate your 5-star review and the time you took to share your experience with Hugo and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHugo helped me find my first home in London. He is committed to his work and very polite gentleman. Highly recommended.
Dear Jayditya Shah We greatly appreciate your 5-star review and the time you took to share your experience with Hugo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGreat support from the team, thank you Salman P.!
Dear Regis M We greatly appreciate your 5-star review and the time you took to share your experience with Salman. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMatt was amazing!! Communication was great, quick service and helped through everything. Thank you so much 🙂 …
Dear Sophie Edwards We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a great experience being shown around some properties in Clapham. My agent Jodie was very friendly and informative. I would recommend these guys to anyone looking for houses in the area!
Dear Finn Johnson We greatly appreciate your 5-star review and the time you took to share your experience with Jodie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GooglePleasure dealing with Brandon, always super responsive!
Dear Eva Price We greatly appreciate your 5-star review and the time you took to share your experience with Brandon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleBest letting agents I’ve ever gone with. Would highly recommend to anyone for ease and comfort in finding new place. Thanks Portico and massive thanks to Brandon for sorting us out!
Dear Ricky Ó Catháin We greatly appreciate your 5-star review and the time you took to share your experience with Brandon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHad a great experience sourcing a place. The agent Brandon was very attentive and helpful in showing me properties and guiding me through the process.
Dear T Smith We greatly appreciate your 5-star review and the time you took to share your experience with Brandon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleReally trustworthy agency. Brandon was very helpful and responsive!
Dear Aisling Cusack We greatly appreciate your 5-star review and the time you took to share your experience with Brandon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSam was great. He was super knowledgeable and personable and found some of the best properties within our preferences/requirements.
Dear Sean Duffy We greatly appreciate your 5-star review and the time you took to share your experience with Sam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGreat experience, Brandon was really personable and helpful through the stressful process of looking for a flat
Dear Sorcha Begley We greatly appreciate your 5-star review and the time you took to share your experience with Brandon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGood experience with Samuel, helped run the process smoothly at a busy time of the year and helped me through and gave me advice for a lot of things after moving in as well since this is the first time I rent independently. Overall great support through and after the process, thank you Sam!
Dear Essa Abbassy We greatly appreciate your 5-star review and the time you took to share your experience with Samuel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMy partner and I have been looking for a property for a long time and we weren’t in the best moods, but Sam went above and beyond to help us. The best service I’ve experienced in a long while. He really listened to our needs, gave some excellent pointers, and made the whole experience as easy as it could be!!! Couldn’t recommend his assistance highly enough!
Dear Jonathan Loe We greatly appreciate your 5-star review and the time you took to share your experience with Sam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHuge thanks to Melissa. She is professional, supportive and helpful. My queries are always answered promptly and efficiently, as I work at a distance it's great to know Melissa has things in hand. Well done.
Dear Gill Battarbee We greatly appreciate your 5-star review and the time you took to share your experience with Melissa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GooglePortico took a reservation deposit from us and then gave our flat away to another tenant without cause. They then took weeks to repay our deposit back despite constant reminders. We were left without a flat to live in having spent hours on the application process, having been rushed by the agent to fill it out immediately. We also strongly suspect that they took on a holding deposit from the other prospect before refunding ours which is illegal. They have proceeded to lie about the terms of the offer changing (they did not - we have proof and will be raising a formal complaint with the Property Ombudsman). After this terrible experience, we did not receive an apology from the agent (it's been several months) and we were even requested to remove our one star review by customer services proving that their review "score" is more important to them than actual outcomes for customers. This kind of behaviour from estate agents is unacceptable and incredibly unethical (contributing to this broken rental market). As a landlord myself, I would never consider working with an agent who would treat prospective tenants as if they were disposable. I have shared this experience with estate agents who are furious at the lack of integrity shown. Do not use Portico as a landlord or tenant if you value communication, transparency or ethical business practices.
Dear Neel Shah, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GooglePortico did not acknowledge us confirming our notice on a fixed tenancy of 12 months and tried to trap us into another month of renting after ignoring multiple emails and calls. We moved 15th March having paid our last rental amount on 15th February. We are now being chased by The Residency (a deposit free company who work with Portico) because Portico did not close our account with The Residency, who now believe we haven’t paid the March-April month. The Residency have said we have to resolve this with Portico or we will be placed on their debt collector’s list, even though with have moved out and The Residency can even see new tenants at the property are paying into the scheme. Portico have not responded to my email all day and having tried to call the Islington office I only managed to get hold of the Battersea office. They have insisted the account is ‘now cleared’ even though we already received a confirmation email from Portico on 13th March saying our account was paid in full and we owed nothing moving forward, 5 days before The Residency said we owed an additional month of rent. Just very stressful and disappointing.
Dear Lily Mcdermott, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleOur experience with Finlay and Portico couldn't have been better. Finlay was super friendly and quick on his feet, ready to reply to messages and solve problems. I am super happy with the new place and cannot be more grateful for the team that helped this move go so smoothly. Thank you for all the hard work Fin and the team! Definitely would recommend Portico 👍🏻
Dear Victoria Zabeo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Finlay and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI’ve had a great experience working with Chris Athanasiou. He has been extremely helpful in providing me with clear and useful market insights, which really gave me confidence in making decisions about the letting of my property. His knowledge and communication have been excellent throughout, always quick to share updates, answer questions, and explain the market in a way that makes sense. I really appreciate the time and effort he put into guiding me, and I’d happily recommend Chris to anyone looking for reliable advice and support with their property.
Thank you so much for your kind and detailed feedback. I’m delighted to hear that my market insights and communication helped give you confidence throughout the letting process. It’s always my goal to provide clear, timely updates and support tailored to each client’s needs. I truly appreciate your recommendation and the opportunity to assist you. Please don’t hesitate to reach out if you need anything further in the future. Best regards, Chris Athanasiou Lettings Manager
1/5
GoogleAbsolutely useless people. I have put an offer for studio and waited 2 days . They did not even come back to me and when I called they said it was let already. If the studio was let why did you not come back and informed me. Very disappointed, unprofessional work
Thank you for your feedback. The offer you submitted was directed to a colleague on a Sunday who was out of the office for the following week. An automatic out-of-office response would have advised you to contact our branch email, enabling your enquiry to be addressed promptly. Since becoming aware of the situation, I have been personally assisting you in sourcing alternative properties. We regret any inconvenience caused and remain committed to providing you with the best possible service. Best regards, Chris Athanasiou Lettings Manager
1/5
GoogleDo not respect the law. DO NOT USE THIS CRAPPY AGENCY. 1. Entered the property we rented without our consent and without notice on at least 4 occasions while we were renting, for no valid reason. Leaving dirt everywhere btw. 2. Attempted to retain our deposit entirely based on no valid reason (e.g. charging for removal of items which were already present in the flat when moving in). We had to dispute and won. They got £0 from us. 3. The property was not clean when moving in; hair and trash present. The inspection was improperly done before we moved in. Clear signs of mould before moving which were ignored in the inspections and we were accused of causing it. ---- York Way, 2019-2020. By far the worst experience we've had in London.
Dear Léane DUFIS-SIMON , Thank you for your feedback. I’m sorry to hear about your experience. I’ve attempted to locate your name in our systems but cannot find any related records. Could you please confirm which branch your review pertains to? Additionally, if you could email us the full address of the property, it would assist us in investigating your concerns thoroughly. We take such matters seriously and want to ensure we address your issues promptly. Thank you for your cooperation. Best regards, Chris Athanasiou Lettings Manager
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London (26 Museum Street) has the most, with 381 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 330.
The five Portico offices, by town:
