Portico estate agents in London

★★★★★ 1/5

Google

Humiliating, stressful and cold. Our 11 month lease was ruined by Portico's appalling property management team, in particular the cluelessly obnoxious Jake Hardy. The kitchen flooded twice, the washing machine would mix drain water with our clothes, the shower could only channel cold water, the kitchen light broke, our belongings were stolen during the initial professional clean - but suffering their hateful customer service was most painful of all. Despite frequent complaints, Portico's hearts just weren't capable of empathy, on any level. "Help out our tenants or continue screwing them over?" For Portico this was no moral dilemma, this was just another day at the office and the answer required no introspective consideration: screw them over, every time! The flat's problems went unresolved for weeks, even months. Leaving us in the dark, the cold and the miserable. At the end of our stay, we thought that was it. We're free at last! We can look for a new property, rented by estate agents who understand respect and customer service. But alas, Portico weren't finished with us. "Their backs are finally turned. Time for the daggers!" Nearly half our deposit was taken for arbitrary causes: ranging from £300 carpet stains to massively overpriced lampshades, blocked drains that preceded our stay to bills for professional cleans we had already carried out. Portico had robbed us naked. It was a character-building experience. I regret it deeply but there's little we can do now. On the bright side: we'll never have to speak to Jake again! I only hope that reading this review will keep you away from making the same mistake we made. There are lots of estate agents in London: choose one with a soul.

Andrew · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

My friend and I needed a flat in London while doing our masters at UCL. We wanted a flat near UCL in a nice area, 2 bedrooms, a lounge, and a general modern and good quality flat. Portico helped us find just that, and when I ended up being in a car accident and thus had to delay the whole signing process, our agent at Portico was very understanding and showed sympathy towards our situation. I also really like how quick the employees at Portico are at replying to e-mails, phone calls, etc., and they all seem to be very organized with their procedures. Furthermore, everything so far has been completely transparent with respect to fees and other payments, which I really appreciate. So overall: lovely flats, quick replies, and good service.

Mahdy · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

We used Portico to sell a flat in Queen Alexandra Mansions. This flat had been owned by my brother who had died and the process, therefore was difficult for us. Lucy Adamson at Portico managed the sale. She kept us informed about progress, of course as you should expect from any estate agent but she went beyond the normal service. Lucy organised practical aspects that were difficult for us to manage and developed a trusting relationship. She deserves this top class review.

Liz · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 4/5

Google

All agents involved were both informative and willing to compromise when our group could not achieve certain aspects of agreements by a certain time. Would have got 5 Stars but occasionally I felt rushed; where I'd only be given a few hours to complete or sign something under threat of my holding deposit being taken. This caused unnecessary stress.

Fray · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 4/5

Google

We have just purchased a studio flat in WC1 through Portico Estate agents. We found Lucy and her team kept in good contact throughout the purchase, chasing up queries punctually and ensuring that the progress of the transaction stayed on track and ran smoothly. We would certainly use them again in the future.

Philippa · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 4/5

Google

Consistently rapid and clear communication during initial phase of tenancy. Chris was patient and friendly in explaining various details to us, which was greatly appreciated as we are students renting for the first time. There were some honest mistakes by both myself and Portico in handling various documents which necessitated extra visits to the office in person, but overall the process was straightforward and managed very professionally. Having inhabited the property for some weeks, the degree of communication from other team members is not as remarkable. After 3 weeks we haven't heard back about any of our minor repair requests or enquiries directed to the landlord through Portico. Besides some incorrect details advertised about the property, which are perhaps not Portico's fault, the initial phase of viewing, signing contracts, and moving in was perfectly acceptable. However, I have yet to be impressed by how Portico handle various dynamics and property issues throughout the year.

Tom · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

It was a real pleasure working with such a highly professional and motivated team. Their excellent service is marked through their high degree of integrity and fast responsiveness to any problems that might occur. I highly recommend renting an apartment with Portico and would certainly do it again any time.

Christian · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

Moving house is not simple as you think! Especially for us who are not born in that country. My husband visited several real estate agencies and we were tired of the disregard and lack of respect with which we were often treated. Coming from another country, it is understandable that we do not know the procedure and laws of this country, but not all agencies are willing to help you. We decided to try one more time. We tell Portico real estate agency and there we had a pleasant surprise we met Shaun Cherian a lovely person who with a lot of patience showed us several properties teaching us all the necessary procedures to get the house. As I mentioned we are from another country and we do not know well the procedure and laws without mentioning that we still have difficulty considering that we have a limited inlges myself and my spouse. Plus the Portico staff was very helpful and attentive. So we have to thank everyone in particular Shaun Cherian recommend this company and honest and genuine

Dheyse · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

Mike and Lucy we're great during the whole sale process. I met a lot of estate agents in advance and they were the most personable and I had the most trust in their ability. They worked quickly and efficiently to find a buyer, accommodating the needs of my tenants during the viewing process, who had a new baby. They were human and helpful when things went slowly, and helped me to feel in control throughout the lengthy conveyancing process. Thanks!

Vela · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

Very good experience, especially with Shaun Cherian, who was very friendly, and professional, which made the whole process of finding a new flat much easier and hassle free than anticipated.

Jonathan · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

Adam Pearce (Senior Lettings Consultant of PORTICO) helped us with several properties viewing on Thursday. We are very happy with the service. He is very nice, positive and professional. He provided various of options. He asked our opinions frequently and quickly find out our requirements. I remember that sentence “Based on today’s viewing, I know exactly what you like”. What impressed us most is his problem solving skill. I love one of the property but have some small issue with rent period. I almost give up. But Adam tried his best and provide one solution which we both like. It is a good experience with PORTICO.

Jessica · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

We had a very good experience with Portico and Lucy Adamson in particular. We were selling a flat being outside UK and they have been flexible and very competent.

Francisco · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 1/5

Google

Do not rent from Portico. Their fees are extortionate, and for that they provide abysmal service. I moved out of a property over a month ago - I've received no information at all about the return of my deposit, despite repeated emails and calls. Avoid this company.

Aidan · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 1/5

Google

Very professional service prior to giving them any money. As soon as you begin the lease, you will soon realise how diabolical the service truly is. We reported an issue 3 months ago and unsurprisingly absolutely nothing has been done.

Bill · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 1/5

Google

this is by far one of the worst agencies I have ever rented a flat from. overpriced, they didnt give me information on things about the flat, which cost me more money, they didnt tend to my maintenance issues and respond to me for about a month. I had toilet water all over my floor and they didnt even bother themselves to abide by the terms of the contract to fix this issue. I ended up paying for it and they still have not reimbursed me. they are so rude and accusatory... I've never in my life come across such a terrible agency... please do not rent from them, trust me - if i could give them negative 5000 stars i would, not even exaggerating. these people wasted my time and money - its been 1 month and they still havnt given my deposit - the charged me 2 and a half months of rent, and i found out this is illegal in london, they are allowed to charge 1 month or so. - not to mention, i had the apartment professionally cleaned and they just happened to "FEEL" like it wasnt clean ennough and charged me another 150pounds for another cleaning - they are unprofessional theives. i'd rather be homeless then do any sort of busniess venture with these sick people again

Nikkie · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 4/5

Google

Lucy and Portico were both excellent despite a recalcitrant seller who didn't bother to take any items from the property or move out properly before sale. Many thanks for the sterling work.

Pippy · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

Well done Lucy A. and Portico team. Excellent service during a complicated sales process. Always quick to find solutions. Paul.

Books · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 1/5

Google

Unreliable, unresponsive, super expensive and inefficient

Asia · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

All the sales team did a really good job in a difficult period for the London market so we were pleased to sell the flat and are grateful to Portico for their persistence.

Drug · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

Gabriela was really helpful when we were looking for a property. We were only in London for a couple of days she quickly established what we were looking for and showed us a few lovely properties. We are in the process of purchasing one.

Pauline · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

Dima showed us properties and was overall very friendly and helpful

Alex · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

After the holidays, my husband and I decided that we should arrange a more spacious and comfortable flat. We need more space to receive our relatives who come to visit us on holidays. We resorted again to the services of Portico and the lovely state agent Shoun Cherian and as expected he was the most attentive, showed us several properties gave us time to think and choose the apartment that we liked the most. As always the patient Shoun gave us all the help to relocate all the payment services of concil tax, gas, electricity. We are very happy for my husband and I to respect and dedicate ourselves to Portico. Thank you for another year of our partnership.

Dheyse · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

Just rented a property with Dmytro in Fitzrovia, he was very responsive and always followed up - catering well to my busy life style. I can’t recommend him enough. Thanks for everything.

Finn · 29 July 2019 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

Really nice service and chat to Mr. Dmytro Dyriv who abandoned his lunch to give us advice and we found his recommendations really sincere and useful.

Qi · 29 July 2019 · Portico London (26 Museum Street)