Portico estate agents in London

★★★★★ 1/5

Google

I am trying to call to make a complaint but nobody is answering the phone as per usual. Having moved in to the property over three weeks ago I still have no paperwork and no instructions as to how to report issues at the property. As nobody is picking up the phone, water from a burst boiler pipe will continue to rise up through our kitchen floor (as it has been since yesterday afternoon) ruining the landlord’s laminate and become increasingly more expensive to repair. I’m sure she would be delighted with the service she is paying for from Portico.

Hannah · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

I have been very pleased with Portico - kept me updated at each stage of my moving into my new place. Claudiu was very professional, polite and helpful agent to deal with - massive thank you for all your help, much appreciated. I am very pleased with Porticos service and highly recommend it!

Davidpst · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 1/5

Google

Terrible customer service. Rarely respond to emails and phone calls. Rude when you can get in contact. Issues with a property will not get resolved in a timely manner if ever. I would strongly advise picking another letting agent if a landlord or tenant.

Jason · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 1/5

Google

1/5 - the Property management is EXTREMELY unorganised and uncommunicative. Seriously, this might be the worst service I have experienced by a "professional property management" company so far. I have in two instances had severe deficiences in my flat: 1. Our water boiler broke, and it took Portico 4 weeks to send a handyman to do a 60 minute fix. We had no hot water for 4 weeks and our washing machine couldn't function as they needed to cut off the supply to the boiler from which it got its water from. Furthermore, the communication was awful, on 3 occassions, the property manager ensured that "tomorrow the engineer will come and fix" and all three times, they either cancelled on the day or didn't show up. On the fourth time where the property manager told me "the appointment is 100% confirmed for tomorrow", I reached out to the boiler company themselves to confirm the message from my property manager, and they told me he had flat out, that they had not agreed to any appointment with my property manager at that time. Serious communication errors here. And I had to shower at a local public swimming pool and spend hours and money to go to laundromats for 4 weeks. 2. Our washing machine has been broken for 3 weeks. A repair was scheduled for 5 days after I raised the issue. On the day before, the property manager informed me, that this repair was actually cancelled and that I needed to provide the appliance's serial number for a repair from the manufacturer. I provided this the same day... Then I heard nothing for 1 week. Then I called back, and my property manager had gone on vacation! I got in touch with another property manager that was covering for him who again asked me for the serial number. After re-providing this, she informed me that he would be back in a week and get back to me. So now it's 3 weeks and still no communication, without the ability to wash my clothes in a £2k/month flat.

Castro · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Claudiu made the process of finding a new flat simple and painless. I had been looking for the perfect place, and he found it! He was responsive throughout the entire paperwork process and explained everything, in addition to getting everything done quickly and efficiently. I would recommend Claudiu and Portico to anyone looking for a new home in London. Easily the best agent and agency I've dealt with in my new home search.

Whitney · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Great experience - made the whole process easy and painless! Claudiu was always really helpful and nice - I would definitely recommend!

Lauren · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Excellent client service and an extra devotion added to otherwise stressful process of finding the flat to rent thanks to super professionals Holly and Claudiu. The high level of understanding and working in client's best interest as well as thoughtful and efficient processing of the administrative part are only the part of the reasons why I would highly recommend them! The best experience with agencies in London so far. With them you know you are at safe place. Am very happy with my new flat!

Natasa · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

I want to thank the people at Portico for helping me find a nice living space in record time. Their attention to detail and courteousness was above professional. My sincere thanks.

Alfred · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Claudiu from Portico has been very helpful and responsive, always prompt to help with everything that was within his reach. The moving was smooth and the service was excellent. Highly recommended.

Marina · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 1/5

Google

Portico's customer service has been consistently appalling, with calls left unanswered, emails about necessary repairs and issues with the flat left unanswered for days, and very poor grammar and spelling in official correspondence. They also attempted to charge me and my flatmates illegal tenancy fees, in contravention of the Tenancy Fees Act that passed into law on June 1st. Do not rent with this company.

Elinor · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

I have been a customer for Portico/Spencer property agency for 19 years. Helene has been dealing with letting my property all these years. I would like to thank Helene immensely for the excellent services that she provided me through out this 19 yrs. I felt that she was so much devoted to her job . when ever, you need support to solve not only accounts related jobs but also any other issue related to the property, she is always their no matter the day or time , her reply is prompt and matter is solved within a second. I would like to mention that , my one reason for staying with Spencer/Portico for such a long period is because of the confidence I built up with Helene and few other staff members whom I got to know from the inception . I take this opportunity to thank Spencer/ Portico agency for keeping professional staff like Helene to provide us an excellent service. My sincere thanks to you Helene. Priyanthi Silva.

Priyanthi · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Jodie is a fantastic estate agent, really helpful and kind. She took time to show us beautiful properties in London - Camden. She analysed our requests and called us immediately when something was available. Portico offers quality appartments and services, all the flats we visited were well maintain. I will definitely recommend Jodie if you are looking for a flat.

Audrey · 29 July 2019 · Portico London (3 Parkway)

★★★★★ 1/5

Google

Rating only, no written review.

Qahir · 29 July 2019 · Portico London (1 Theberton Street)

★★★★★ 5/5

Google

Rating only, no written review.

Razvan · 29 July 2019 · Portico London (1 Theberton Street)

★★★★★ 5/5

Google

Rating only, no written review.

Angela · 29 July 2019 · Portico London (1 Theberton Street)

★★★★★ 1/5

Google

Awful but glad we managed to get some money back through the ombudsman. We had no boiler for weeks in February whilst it was snowing. Our flat was freezing and we had no heating or hot water. AVOID.

Alice · 29 July 2019 · Portico London (1 Theberton Street)

★★★★★ 1/5

Google

Had a nightmare relationship with Edmund Cude, their staff where impolite and the whole experience felt like being robbed. We had to take Edmund Cude through the TDS where luckily we won back the majority of our money but they fought hard to defend their money grabbing client which was unfair and dishonest. Would urge anyone tempted to find a property through this agency to reconsider.

Zameen · 29 July 2019 · Portico London (1 Theberton Street)

★★★★★ 5/5

Google

I worked with Portico to find a flat after relocating from the U.S. and the team was extremely helpful, professional, and highly responsive to all my queries. I would highly recommend them.

Lea · 29 July 2019 · Portico London (1 Theberton Street)

★★★★★ 5/5

Google

Really positive experience with Portico, have been a pleasure to do business with thus far!

Dan · 29 July 2019 · Portico London (1 Theberton Street)

★★★★★ 1/5

Google

Worst estate agents I've ever used - sharply avoid. Will try con you.

Shani · 29 July 2019 · Portico London (1 Theberton Street)

★★★★★ 4/5

Google

Friendly and young staff. Supportive team in the contract finalisation process for our flat. Maintenance issues were solved timely. Good experience overall.

J · 29 July 2019 · Portico London (1 Theberton Street)

★★★★★ 5/5

Google

Responsive and convenient to deal with, given I was letting from overseas. Made the process straight forward.

Sarah · 29 July 2019 · Portico London (1 Theberton Street)

★★★★★ 4/5

Google

Really friendly staff, were quick to respond and always helpful. Unfortunately the E-signature didn´t work for us, which caused issues. Very friendly maintenance team, which works quickly and efficiently.

Henry · 29 July 2019 · Portico London (1 Theberton Street)

★★★★★ 1/5

Google

Unresponsive, unprofessional, taking ages to fix issues with my apartment, pretend they don't get my emails, filter my calls... Avoid at all costs!

Juliette · 29 July 2019 · Portico London (1 Theberton Street)