★★★★★ 5/5
GoogleI recently booked an appointment for a viewing and I had a great experience. All my interactions with Rohan have been very helpful!
I am new to apartment hunting so he has been very helpful in answering my questions and offering valuable advice. Highly recommend!
Marietta · 20 January 2026 · Portico London (3 Parkway)
Agent replied · 20 March 2026
Dear Marietta Cleanthous
We greatly appreciate your 5-star review and the time you took to share your experience with Rohan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleUrgent complaints regarding serious black mould ignored for over two years.
Black mould first appeared in our flat in November 2023, initially spreading across the lower area of our kitchen. We took photographs and reported it immediately, yet no action was taken.
Despite this unresolved issue, our rent was later increased. We responded reasonably, agreeing to the increase on the condition that the black mould would be addressed. This never happened -although the rent increase still went ahead.
Fast forward two years to November 2025, and the situation has become severe. The mould has now spread to every room in the flat except one. In the kitchen, the problem is so extreme that the entire ceiling is black with mould.
Since then, I have been persistently emailing with little to no response. Two mould specialists visited in November and were both shocked by the condition of the property. Despite this, nothing has been done. I have also made it clear that I am prepared to involve the Environmental Health / Environmental Hazards Council, yet even this has prompted no action or response.
Communication has been extremely poor. Staff are frequently out of office, phone calls go unanswered, and voicemails are ignored. Attempting to have a productive conversation has been nearly impossible.
If you are considering Portico as your housing agency, think very carefully. Their communication is poor, and their urgency - or lack thereof - when it comes to tenant welfare is even worse.
The only positive experience we’ve had was with Salman, the letting agent who showed us the property. Unfortunately, that has been the sole saving grace in an otherwise unacceptable experience.
Megan · 20 January 2026 · Portico London (3 Parkway)
Agent replied · 29 July 2023
Hi Megan,
Super pleased to read your comments about Salman, thank you for taking the time to leave a great review.
We hope you are enjoying your first home together.
Adam and the Camden Team
★★★★★ 5/5
GoogleGreat experience with Portico when viewing a property. Rohan was super attentive and helpful throughout. Highly recommend!
Josh · 13 January 2026 · Portico London (102 Highbury Park)
Agent replied · 13 April 2026
Dear Josh
We greatly appreciate your 5-star review and the time you took to share your experience with Rohan . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon.
★★★★★ 5/5
GooglePortico have managed the property I’m renting extremely well over the past year. A huge thank you to Kadi for always staying on top of everything and being consistently amazing. Thanks as well to Pam, who has been equally excellent throughout.
The start of the tenancy was quite tumultuous, and the contract process was a nightmare due to the landlord, which initially gave me some reservations. However, since then, Portico have been fantastic, and their ongoing management has been outstanding.
Abdul · 13 January 2026 · Portico London (1 Theberton Street)
Agent replied · 13 April 2026
Thank you for your fantastic 5-star review! We are delighted to hear that Kadi provided you with an excellent experience. If you ever need any further assistance, please don't hesitate to reach out - we are always here to help.
★★★★★ 5/5
GoogleMatt was super helpful and got all our onboarding admin sorted so efficiently. Easy moving process with Portico :)
Keira · 9 January 2026 · Portico London (129 Northcote Road)
Agent replied · 16 January 2026
Dear Keira Day
We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJodie was very helpful throughout the process - from the viewing all the way to us moving in, creating a smooth and excellent experience throughout. I would highly recommend!
Konstantinos · 9 January 2026 · Portico London (129 Northcote Road)
Agent replied · 16 January 2026
Dear Konstantinos Liverakos
We greatly appreciate your 5-star review and the time you took to share your experience with Jodie . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleStates on website renters rights act is now law. Totally untrue.
It becomes law 1st. may.
For an agent to be unaware of this is pretty shocking.
Book · 9 January 2026 · Portico London (26 Museum Street)
Agent replied · 16 January 2026
Thank you for sharing your feedback. However, it appears this review has been posted on my individual branch page, which is intended for clients who have had a genuine experience with my team and me at Portico Bloomsbury. If you'd like to discuss any marketing-related matters, please reach out to our marketing team directly at marketing@lrg.co.uk.
Regarding the Renters Rights Bill, I’ve double-checked the details, and as stated on our website, the Renters Rights Act was passed in Parliament on 28th October 2025, and it will officially become law on 1st May 2026. It seems there may have been a misreading of the information, as our website correctly reflects these dates.
If you'd like a free Renters Rights Bill health check, we would be happy to assist you further.
Thank you again for your feedback, and I hope this clears things up!
Best regards,
Chris Athanasiou
Lettings Manager, Portico, Bloomsbury
★★★★★ 5/5
GoogleWe had a great experience with Portico, Jodie was amazing with helping us through the tenancy process as we found our perfect flat, and our move in went extremely smoothly.
Edward · 2 January 2026 · Portico London (129 Northcote Road)
Agent replied · 16 January 2026
Dear Edward Moore
We greatly appreciate your 5-star review and the time you took to share your experience with Jodie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRohan was very helpful and knowledgeable in helping me with my property search. He provided multiple options and provided answers to all necessary questions when I attended the viewing. Highly recommend.
Jai · 20 December 2025 · Portico London (3 Parkway)
Agent replied · 20 March 2026
Dear Jai Tomas
We greatly appreciate your 5-star review and the time you took to share your experience with Rohan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHugo was extremely responsive and professional!
Tom · 20 December 2025 · Portico London (3 Parkway)
Agent replied · 20 March 2026
Dear Tom Bearpark
We greatly appreciate your 5-star review and the time you took to share your experience with Hugo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMatthew’s attention has been incredible. From the very beginning, starting with the first visit, he was amazing throughout the entire process (we were quite demanding with lots of calls and emails) and all the way to the end. So far, the agency has taken very good care of everything.
The process of checking our details was long and costly, but he answered every single question and was very patient and reassuring as well. I’m very proud to be with them right now and I truly hope it will be for the long term.
Briana · 19 December 2025 · Portico London (129 Northcote Road)
Agent replied · 16 January 2026
Dear Briana Menacho Cabral
We greatly appreciate your 5-star review and the time you took to share your experience with Matthew. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GooglePortico was the most responsive of all the letting agents I dealt with and working with Matt made the whole process very easy.
Richard · 19 December 2025 · Portico London (129 Northcote Road)
Agent replied · 16 January 2026
Dear Richard Dumenilw, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Matt . Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleLovely experience with Jodie. Fit me in for a booking quickly and helped me with all questions related to move in. Helped me secure a place quickly. Thank you for a lovely service!
Thehela · 17 December 2025 · Portico London (129 Northcote Road)
Agent replied · 16 January 2026
Dear Thehela Harris
We greatly appreciate your 5-star review and the time you took to share your experience with Jodie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleReally smooth experience with Jodie and co. Made everything really smooth throughout the move which was a massive help for a big life change. Couldn’t recommend enough!!
Jack · 17 December 2025 · Portico London (129 Northcote Road)
Agent replied · 16 January 2026
Dear Jack Carter
We greatly appreciate your 5-star review and the time you took to share your experience with Jo and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had Kadi from Portico's Islington office as my property manager during the tenancy. She's super responsive, friendly, and quick to handle any requests or questions I’ve had. Communication with her has been smooth and easy throughout and even after the tenancy. I really appreciated her professionalism and can't thank her enough for her assistance.
Mo · 10 December 2025 · Portico London (1 Theberton Street)
Agent replied · 31 December 2025
Thank you for your fantastic 5-star review! We are delighted to hear that Kadi provided you with an excellent experience. If you ever need any further assistance, please don't hesitate to reach out - we are always here to help.
★★★★★ 5/5
GoogleRohan was extremely communicative throughout the viewing process, and very accommodating when my plans changed at short notice. He shared lots of helpful context about the property and the area, and kept me well informed regarding similar properties on the market.
Chidi · 10 December 2025 · Portico London (1 Theberton Street)
Agent replied · 31 December 2025
Thank you for your fantastic 5-star review! We are delighted to hear that Rohan provided you with an excellent experience. If you ever need any further assistance, please don't hesitate to reach out - we are always here to help.
★★★★★ 5/5
GoogleI had the pleasure of working with Rohan, and I cannot recommend him highly enough. From start to finish, he demonstrated outstanding professionalism and responsiveness.
Rohan was always prompt in answering my questions, offering insightful advice, and keeping me updated at every step. His attention to detail and genuine care for my needs made him an absolute pleasure to work with. If you're looking for an estate agent who combines expertise with a personable and proactive approach, Rohan is the one you want.
Emi · 9 December 2025 · Portico London (102 Highbury Park)
Agent replied · 30 December 2025
Dear Emi Jo
We greatly appreciate your 5-star review and the time you took to share your experience with Rohan . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon.
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery impressed with the service and care taken in the property industry. Rohan especially, went above and beyond answering all my questions in a prompt and attentive manner. I will be recommending this agency and Rohan. A pleasure to work with.
Adrian · 9 December 2025 · Portico London (102 Highbury Park)
Agent replied · 30 December 2025
We greatly appreciate your 5-star review and the time you took to share your experience with Rohan . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon.
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleVery tragic lettings agency. They need help and I ain’t helping them
Nicole · 1 December 2025 · Portico London (1 Theberton Street)
Agent replied · 31 December 2025
Dear Nicole Whiting,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 1/5
GoogleRating only, no written review.
Michael · 1 December 2025 · Portico London (1 Theberton Street)
Agent replied · 31 December 2025
Dear Michael Carr,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 1/5
GooglePoor attitude. Not responding to emails always.
Josh · 1 December 2025 · Portico London (1 Theberton Street)
Agent replied · 31 December 2025
Dear Josh Tang,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleMichael was really helpful with our move to Highbury - very responsive, friendly and put a smile on our faces!
David · 30 November 2025 · Portico London (102 Highbury Park)
Agent replied · 30 December 2025
Dear David Burdon
We greatly appreciate your 5-star review and the time you took to share your experience with Michael. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFirst class service from Portico. working with Ieva in the Camden Office
Alan · 20 November 2025 · Portico London (3 Parkway)
Agent replied · 20 March 2026
Thank you for your wonderful 5-star review! We’re very happy to hear that Ieva provided you with an excellent service. Our team is dedicated to ensuring you receive a smooth and professional experience and your kind words mean a lot to us. We really appreciate your support!
★★★★★ 5/5
GoogleThe staff is super helpful especially Ieva, she was super kind and provided great assistance.
Dovidas · 20 November 2025 · Portico London (3 Parkway)
Agent replied · 20 March 2026
Thank you for your 5-star review! We truly appreciate your feedback and are pleased to hear that you had a positive experience. Thanks again for your support!
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