Trusted Agent profile
★★★★★
1,513 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,513 reviews on 1 platform, rated 4.4 out of 5 overall.
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Portico's five offices, most reviewed first. Each has its own page.
Showing 1,507 reviews on Google only. Show every review
5/5
GoogleWe recently moved with Portico, and Jodie was our agent. She couldn’t have been more helpful and we're pleased with our new flat.
Dear Sébastien Axinte We greatly appreciate your 5-star review and the time you took to share your experience with Jodie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHugo was great help!
Dear George Cooper We greatly appreciate your 5-star review and the time you took to share your experience with Hugo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMatt was great, would recommend for anyone looking for a property in the battersea area. If I could give him 6 stars, I would! Absolutely fantastic
Dear Hamish Mackenzie We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMatthew is a great agent! Very accommodating and friendly
Dear Anna Steele We greatly appreciate your 5-star review and the time you took to share your experience with Matthew. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleRecently moved with portico as a first time renter. Jodie nightingale was our agent and she couldn't of been more helpful. The week leading up to the move I had many questions and she was helpful and patient throughout all calls and emails
5/5
GoogleJodie's attention to detail, timeliness and knowledge on properties we were viewing were second to none, the whole process was great. Nothing bad to say at all!
Dear Alexander L.l We greatly appreciate your 5-star review and the time you took to share your experience with Jodie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleRohan Jaswal showed me round the property and was great (and kindly carried my mums suitcase up 5 flights of stairs for the viewing!)
Dear Beatrice, We greatly appreciate your 5-star review and the time you took to share your experience with Rohan . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon.
5/5
GoogleI am a first time buyer and Rohan has been extremely helpful in guiding me through the purchasing process.
Dear Katie, We greatly appreciate your 5-star review and the time you took to share your experience with Rohan . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon.
5/5
GoogleExcellent service from Rohan, was knowledgeable about the property and very accommodating during our viewing.
Dear Francesco, We greatly appreciate your 5-star review and the time you took to share your experience with Rohan . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon.
5/5
GoogleI had an excellent experience working with Cullen & Portico. From the very beginning, Cullen was incredibly quick and proactive. After taking my details, she immediately shared a video of the flat, which made the whole process much easier and more transparent. She provided all the information I needed, answered every question clearly, and made me feel completely confident and safe in moving forward with an offer. Throughout the process, she explained each step in a simple and structured way, which made everything smooth and stress-free. She definitely has “get the job done” mentality, and I appreciate that a lot, thank you for making this such a positive and seamless experience.
Dear Selman Ay, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Cullen. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleTo both landlords and tenants: please approach positive reviews of Portico with caution. Many appear to come from accounts that have only ever reviewed this business, which raises questions about their authenticity. Our experience with Portico has been far from five stars. We were left without hot water in our flat for 20 days and were told this was not severe enough to warrant compensation. We then spent six months chasing the issue while our emails were ignored and the associated health risk was downplayed. This is just one of the many issues we have had with Portico over the course of our tenancy.
Dear Georgie Wilson, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
1/5
GoogleMoving was a great experience. However, we have left the property more than 30 days ago, and we haven’t received the deposit back (altough agreed with the landlord just 2 days after leaving). I am still pushing to get my deposit back.
Dear Lucho Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJodie was so professional and helpful from start to end. She answered all my quetsions/queries comprehensively and quickly. Thank you!!
Dear Harriet Askew We greatly appreciate your 5-star review and the time you took to share your experience with Jodie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHugo was a pleasure to work with, we’ve had three viewings with him and he always showed us high-quality properties that matched our specific criteria (of which there were many). This attention to detail made us feel genuinely listened to. He is friendly, knowledgeable, efficient and reliable. An absolute professional - would definitely recommend!
5/5
GoogleGreat experience, made life easy. Jodie was super helpful 👍 …
5/5
GoogleVery good experience, Jodie was amazing and the process was very smooth, look forward to be in my new flat.
Dear Michael Pantanella We greatly appreciate your 5-star review and the time you took to share your experience with Jodie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleIeva has been very helpful in helping us arrange to have carpet replaced in our flat, thank you !
5/5
GooglePolite and professional service. Quick to respond and very helpful.
Dear Rachel Shenton We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Molly Richmond, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleJaswal Rohan did a great job on taking us to view the property, detailed information provided.
We greatly appreciate your 5-star review and the time you took to share your experience with Rohan . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon.
5/5
GoogleGreat experience viewing a property with Rohan! He was knowledgeable about the area and answered all our questions. Very friendly and made us feel welcome. Appreciate him accommodating us despite running a bit late, the late evening view was a bonus! He was very polite and made it work. Would definitely work with him again.
Dear Upasana, We greatly appreciate your 5-star review and the time you took to share your experience with Rohan . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon.
1/5
GoogleI arrived, to collect keys, to two flats, as suggested by Portico and arranged, with my late mother, Dinah Hutchinson, Foundress of the London Canal Museum’s expensive Court of Protection-appointed probate solicitors, for my electrician to carry out remedial work of their failed electrical safety inspection, carried out 10 days earlier. The Portico #Islington branch was shut, just before noon. Fortunately, the tenants were in. However, their electrician, had allegedly purported to be my electrician, some 1/2 hour before hand and been inadvertently let in by the tenant. Hr replaced some RCD safety switches, in a reckless manner, without connecting the wires, by tightening them, to be rigid. This is allegedly potentially dangerous, to the four tenants, or their guests. It was fortunate that my electrician, who did no work and left, came back, after the tenant telephoned me to say the lighting had just failed and I called after him, down the street. He removed the consumer panel and saw the loose wires and felt honour bound to tighten them. Whether or not, the Portico electrician, who’s price of nearly £700 for remedial works, we refused, thought he could make a fast buck, with a ceiling price of £200, he could charge, without permission from the landlord, I do not know, but I have notified the Police, who will be attending. I also had to cancel the testing firm at £104.99, inc VAT, as it would not have passed an EICR. Portico’s tester, from Surrey, told me, about a week ago, he charges £320+VAT for EICR testing.
Dear Oriel Hutchinson, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleVery helpful staff in helping my move out process
Dear Joel Chaderton, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI met Hugo from the Camden office, who showed me the flat and was very helpful with all my queries. He is the kind of agent who doesn’t ghost you after a viewing and keeps his word. Although I lost this flat to the other offer, it’s worth highlighting something that’s hard to find with other agencies: a genuinely individual approach and a real understanding of your needs and concerns. Looking forward to further cooporation. Dorota
Dear Gigi Jo We greatly appreciate your 5-star review and the time you took to share your experience with Hugo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (26 Museum Street) has the most, with 381 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 329.
The five Portico offices, by town:
