Trusted Agent profile
★★★★★
1,514 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,514 reviews on 1 platform, rated 4.4 out of 5 overall.
Portico's five offices, most reviewed first. Each has its own page.
Showing 1,508 reviews on Google only. Show every review
5/5
GoogleSalman from Portico made the whole move in process feel nice and smooth. 10/10
Dear Aleksandr, This is exactly what we like to hear from our tenants! We are pleased that Salman has made the move in process nice and smooth for you. We hope you both enjoy your new home together! All the best, Adam
5/5
GoogleNow that’s what I call a proper customer service .Shaun and Max very friendly and professional . Highly recommend
5/5
GoogleVery professional service, specially Max and Sean. Highly recommended!!
Dear Marina Mari Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMax was incredibly helpful and accommodating throughout the whole tenancy process and we could always count on him for timely help! Thank you!
Dear Aj Loy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMax was very helpful with my search for a flat and his professionalism would encourage me to recommend him to a friend.
Dear Justin Soriano Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRuny and Erick made our new life in London happen. They were always very good at returning calls and helpful with communication between us and the vendors. Happy to recommend. Many Thanks
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service throughout, really helpful and professional
Dear Allan Shaw Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service provided by Meera, Shaun and Anca Coman, really helpful and very responsive
Dear J Y Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleThe experience of finding a flat with Portico was not bad at all, my realtor Max was very professional and helpful. However, my flat is managed by Portico and it is awful. The property management team is non-responsive and careless. It is nearly impossible to get any help from them. So if you are looking for a real estate agent, I’d recommend portico. But if the property is managed by them as well - think again.
2/5
GoogleOne of the estate agent working in the afternoon was very unhelpful. I just wanted to enquire and she just inform me that they are closed. It’s clearly open as the sign says so and also their working hours. The door was also open and a he could have at least taken my details but instead came back with an attitude so I just left. Not a great way to deal with potential clients.
5/5
GoogleWe have received great service from Portico. Anastasia, who was helping us throughout the entire process - from viewing the property until collecting the keys was very helpful, friendly and professional. I can certainly recommend Portico services to others.
Dear Anamika Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleVery disappointed. I lived into the property without a proper hot water for shower and the facility for shower is also broken. It's nearly a month now, the problem still not fixed. I am from subtropical country, though now it's hot weather, washing in cold water still made me get cold. (July 2022) FYI: No hot water since 1st July and fixed on 8th August. Update comment on 22. Nov 2022 I’ve left the property on 30th Sep. 2022 and informed the agent. Several emails were sent back and forth asking about the progress with the company. I still didn’t get my deposit back.
1/5
GoogleRating only, no written review.
5/5
GoogleExcellent service an quick responses. Easy experience from start to finish. Thank you Louis and Megan
Dear Diana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a pleasant experience dealing with Louis from Islington office. Was very professional and the process was smooth. Thank you
Dear Cattaleya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFound a sleek, reasonably priced flat in London Angel from overseas for my new work. Easy to arrange viewing. Simple and streamlined set up of amenities. Friendly service. Answered all my queries and followed up on any outstanding queries in a timely manner.
Dear Sam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAnastasia was really helpful and very efficient during the whole process, thank you so much!!
Dear Alexine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI am a tenant of Scott House currently renting an apartment via Portico, to which we are experiencing the WORST customer service. It's a week and counting since we've received an update on an ongoing issue, regardless of how often you chase. It took just as long for them to organise an engineer to visit the flat. Would never rent through Portico again.
5/5
GoogleMax and Shaun were very helpful throughout the leggings process and helping me move in.
2/5
GoogleFinding a suitable flat with Portico was quite quick - Max made the process easy and was very helpful before and after moving in. He is the only reason I am not giving a one-star review following our experience post-moving in. While our experience with Max has been great, other aspects have not been so. When moving into the flat a month ago the kitchen sink is severely clogged. After spending our own money on unclogging liquids that did not work at all, we reached out to Portico’s maintenance in order to send a plumber but we have been largely ghosted for almost a month now, primarily by Anca Coman. Ms Coman has been the sender of many automated replies and is clearly not into doing her job.
5/5
GoogleMeera and the team at Portico were really amazing. Great knowledge of the local area, the building and flat. Meera was also incredibly helpful and showed endless patience in the process of discussing a million little details with the vendor. It made a huge positive difference in my first home purchase, which could have been quite nerve-racking otherwise
5/5
GoogleMegan and Meera was really professional and helpful in handling my house for sale. I would definitely recommend her to anyone who is looking to buy, sell or rent a home. Keep it up the good job. ref: Grand canal
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMegan and Meera was really professional and helpful in handling my house for sale. I would definitely recommend her to anyone who is looking to buy, sell or rent a home. Keep it up the good job. ref: Grand canal
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleIt's hard to know where to start with these guys. I rented a property from them in Finsbury Park, that hadn't been professionally cleaned or decorated prior to moving in. I documented all of this and was reassured by Portico that I wouldn't be charged for cleaning or decoration etc. upon moving out. Naturally when my tenancy was up, they tried to fleece me for my entire deposit, despite the agent I'd let the flat from reassuring me that the landlady had agreed to redecorate the place for the new tenants regardless of the state I left it in. I found out during my tenancy that the person who rented before me actually worked for Portico. So clearly he trashed the place and either the landlady was kept in the dark, or she didn't want to spend money on redoing it before I moved in. If you are a tenant dealing with these guys, document absolutely everything on day 1 of moving in - take pictures and videos and ensure they are sent to Portico. If you are a landlord considering working with these guys - my advice would be not to, as they are a bunch of lying charlatans. I've just received by deposit back after raising the case with TDS.
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London (26 Museum Street) has the most, with 381 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 330.
The five Portico offices, by town:
