How many reviews does Portico have?

Portico has 1,514 reviews across its five offices, rated 4.4 out of 5 overall: 1,514 on Google.

Trusted Agent profile

Portico estate agents in London

Q: Where are the Portico offices?

The five Portico offices, by town. London (1 Theberton Street): 1 Theberton Street, London, N1 0QY. London (102 Highbury Park): 102 Highbury Park, London, N5 2XE. London (129 Northcote Road): 129 Northcote Road, London, SW11 6PS. London (26 Museum Street): 26 Museum Street, London, WC1A 1JU. London (3 Parkway): 3 Parkway, London, NW1 7PG.

4.4

★★★★★ Great

1,514 reviews across 5 offices and 1 platform

www.edmundcude.com

Portico has five offices, all in London. Together they have 1,514 reviews on 1 platform, rated 4.4 out of 5 overall.

4.4 / 5

1,514

Reviews on Google

All 5 offices

Our offices

Portico's five offices, most reviewed first. Each has its own page.

Portico London (26 Museum Street)26 Museum Street, WC1A 1JU4.5 / 5 381 reviews · 381 on Google (4.5)2 in the last 90 days
Portico London (3 Parkway)3 Parkway, NW1 7PG4.4 / 5 330 reviews · 330 on Google (4.4)5 in the last 90 days
Portico London (102 Highbury Park)102 Highbury Park, N5 2XE4.5 / 5 294 reviews · 294 on Google (4.5)7 in the last 90 days
Portico London (1 Theberton Street)1 Theberton Street, N1 0QY4.1 / 5 268 reviews · 268 on Google (4.1)4 in the last 90 days
Portico London (129 Northcote Road)129 Northcote Road, SW11 6PS4.2 / 5 243 reviews · 243 on Google (4.2)13 in the last 90 days

Reviews on Google

Showing 1,508 reviews on Google only. Show every review

1/5

Google

From my view and over two years of residency through them, If there were an option for negative stars, this agency would be deep in the negatives for the following reasons: From the very start, this letting agency was unprofessional. ّI believe that they claim to offer premium service, but what they deliver is far from it. The first major issue was their failure to release the contract through their legal department on time. Despite a 6 month payments being made in advance and all necessary documents being submitted, they only released the contract the day before tenancy initiation, causing massive unnecessary stress. The second issue was their complete lack of professionalism during the handover. No one met with me, nor did they show me basic essentials like the meter room or how to switch the boiler on. I had to figure everything out myself. The third issue was their mishandling of the residency subscription. After canceling it, an error occurred, and to make matters worse, an extra charge was added to my account due to their negligence. I was forced to chase them for over a year to resolve the problem. I sent countless emails, but their communication was abysmal. In the end, I had to visit their branch in person just to finally get the issue resolved. The forth issue occurred at the end of my tenancy when I booked a cleaning service through them for £280. Despite the overpriced rate compared with the market price, they failed to complete the job on time. The fifth issue was being unfairly charged for damages I didn't cause. I was accused of breaking a doorstop that was already broken when I moved in, and their inspection report falsely claimed there was a doorstop in the bathroom when there wasn’t. Raising a dispute would take time and isn’t worth the amount, but the unfairness still stings. They also make the process of releasing your deposit unnecessarily difficult. You have to constantly chase them, as they never make it easy. It feels as though they go out of their way to complicate things for tenants. Despite there being no dispute, 10 working days have passed, even though the tenancy agreement states the deposit should be transferred within that timeframe. I still haven’t received my deposit and have no idea how much longer I will have to wait. Overall, This agency is not just unprofessional but outright uncaring. Beware of early positive recommendations, they can be misleading. Their Communication is consistently poor, and if you're not diligent about keeping thorough records of all interactions and correspondence, you risk being taken advantage of. Make sure to document everything carefully to protect yourself from potential issues or unfair charges down the line. That said, there is one standout person named Cullen who was professional and helpful. If Portico had 10 Cullens in their different departments, they might actually start improving their service. But until then, I personally would not deal with them again. // Update : Despite accepting an unjust deduction to expedite the process, it still took an excessive amount of time to receive my deposit, with £100 unfairly deducted for damages I did not cause. Although I eventually received the deposit, Portico attributed the delays to the landlord or incorrect bank details, which I find questionable. This highlights broader issues with their handling of deposits and disputes. I encourage future tenants to seek agencies that prioritize transparency and efficiency, as dealing with this one was unnecessarily difficult. If you are left with no choice but to rent through them, I strongly recommend opting for a custodial deposit protection scheme for greater transparency and consider it a red flag if they insist on an insured scheme. Furthermore, this letting agency has had recurring issues with tenants, as reflected in numerous reviews across their branches, with no signs of improvement on the horizon.

M · 11 October 2024 · Portico London (102 Highbury Park)