Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 3/5

Trustpilot

Not very quick to repair problems in…

Not very quick to repair problems in the property this is a negative to me a lot slower than other landlords would be a big downfall

Mr · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Was quick and friendly

Rating only, no written review.

Louise · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Lovely friendly staff very polite 😀

ALEXANDRA · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

Trustpilot

I had to wait far to long for my heater…

I had to wait far to long for my heater to be fixed. Damian was lovely, it's taken him five minutes to fix the problem. Just a matter of changing the heater, it's taken P.F.P many many weeks to get here.Less of a wait would be good.Must try harder P.F.P

Ellen · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

I had a radiator rehung…

I had a radiator rehung after it had come away from the wall. Guy that came was polite and tided afterwards

Julie · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Second to none

Rating only, no written review.

Terence · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Abestos checks completed

Thankful for the surveyor that turned up yesterday.

Nicolle · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

Trustpilot

Great listeners to the complaints made…

Great listeners to the complaints made about dog barking incidents !! Unfortunately the problem is still ongoing ! Places for people have not sorted the tenent out and the dogs continue to bark !! Disappointing to tell the truth .

Sean · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Listened to what I said

Mrs · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Terrible

30 year old falling apart kitchen that they don’t care about, rotten bathroom floorboards they don’t care about, house is basically falling to bits and they don’t care!

Bex · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

Trustpilot

Good customer service

Good customer service and quick and efficient repair

Janice · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

cotman repair

I they don't always come out to do repairs you got to wait a couple of weeks or months or stay in for 24 hours after you have complain about a repair and I have not got time to wait in my I prefer it if they come out to do the repair on that day you called them

Adrian · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Very good service.

Ian · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Use never reply back

Use never reply back. I have tried to get in touch with the landlord many times.

Marbella · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Customer service

Have been in contact with your repairs department and delighted with the help i have received. Have been with places for people many years and have always found your assistance first class.

Robert · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

You don't ring when you're meant to…

You don't ring when you're meant to properly. You're ring off mobile phones, which is unacceptable.Nothing gets sorted out at the properties properly.At all, so that is the reason for that rating and it happens all the time

Paul · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

Trustpilot

Will not change my name even though…

Will not change my name even though papers sent

Andrea · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Shit company and never have service if…

Shit company and never have service if they do wait months

Brian · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Racists

Places for people are racists and I currently have no way to prove this which means my review will probably be removed but I'm working together with my solicitor and my local mp to build a case to present to a well-known barrister who seems to think I am unto something that could be big and could help others in the future. Places for people your time is almost up...

Jimel · 19 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Is there a customer focus team ?

Posted a review on here on the 4th November regarding leaking roof and mould which the repair is booked in for February 2025 which will be 13 months after first reporting it. As anyone can see I got the standard copy and paste reply to contact the customer focus team which I found quite amusing as I contacted them before I posted the review on the 28/10/24 and have yet to receive an acknowledgment or reply . Does this dept actually exist ?

Ms · 19 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

I’ve only been here for a couple of…

I’ve only been here for a couple of months and don’t feel safe in this property or this building . I am being woken up at unsociable hours because of people banging on the windows, people screaming abuse at each other in the middle of the night and teenagers running around at night causing criminal damage it’s a not a safe place and I am worried for my safety and wish to be moved out out of this building if I would of been aware of this I would have never excepted property it’s not safe and I don’t feel safe I will be making a full report to Oldham city council

Mr · 19 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Been going backwards for over a year…

Been going backwards for over a year now about my bathroom floor had a surveyor round who said it needed a new floor all booked in even had humidifiers sent to me a week before to help take the moisture out I had waited a couple of months to start the work on the day it was meant to start I was up the hospital so my neighbour let the operative in he made a phone call and disappeared so my neighbour rang me and said what had happened so I was furious finally got through to someone who couldn't believe what happened went through this process only to find out the the operative said it don't need doing had another surveyor come round needs doing he said so I get another appointment the day comes for them to start job gets cancelled again don't need doing now I'm fuming I ring up their area manager mark Howard spoke to him he said to me if my operative says it don't need doing it ain't getting done oh right is that your attitude so now I complain again I go to a stage 2 procedure this lovely lady Leanne rings me I go through it all I'm sure she was shocked about my treatment anyway I left everything in her hands sent her a video and finally I'm getting a new bathroom floor after a year of battles I never even asked for a new floor it was the surveyor who came to check for mould and since then I've had another surveyor come round told me my kitchen and bathroom should have been upgraded in 2019 trying to get answers is very hard but the lady Leanne from places for people has been so honest and understanding but operatives are operatives not surveyor's so they need to tell operatives just do what is on your worksheet

Mr · 15 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

UPDATE: Places for People's Customer Service Continues to Disappoint

This is an update to my previous review about the Golden Mede development, focusing on recent events that demonstrate Places for People's continued poor customer service.Latest issues:1. Last-Minute Cancellations:- Appointment cancelled at the last minute with vague reasoning- Required to restart scheduling process despite existing documentation- Company seems unaware of basic time management courtesy2. Documentation Denial:- Despite previous inspections and documentation, being asked to "re-show" issues- Simple problems (like faulty sink plugs reported 2 years ago) still require "new inspection"- Company claims some issues "cannot be found in correspondence" despite multiple previous reports3. Circular Communications:- Multiple departments asking for the same information repeatedly- Customer service representative needing to "verify" issues already confirmed by technical manager- Even after MP intervention, same pattern of delay and deflection continuesFor potential buyers considering Places for People developments (including their new projects at Beckley Place, Centurion Place, Longniddry Village, Marble Square, Mayflower Place, Newcourt Edge, Shopwyke View, The Foundry, White House Park, Westhill and Peninsula View), I strongly advise:1. Research thoroughly - don't just rely on show homes and marketing materials2. Ask for specific details about their aftercare service3. Request to speak with current residents about their experience4. Get everything in writing, including promised repair timelines5. Consider the significant stress and time investment required to get basic issues resolvedThe company's approach appears to be:- Delay through repeated inspections- Claim missing documentation- Focus on minor issues while ignoring major structural problems- Use administrative procedures to obstruct progressFor context: This is happening in a premium development where residents have paid significant sums for their properties. The level of service does not match the premium pricing.My advice: Consider other developers who have a proven track record of after-sales care and genuine customer service. The initial purchase price might be similar, but the hidden costs of time, stress, and potential repairs with Places for People make it a concerning choice.UPDATE ON PLACES FOR PEOPLE'S RESPONSE:Their response to my previous review perfectly exemplifies their inadequate approach to customer service:They provided a generic customer service number, despite:My case being actively managed by their Head of Customer ServicePrevious escalations to their CEOIntervention from my local MPTwo years of documented correspondenceMultiple site visits and inspectionsTheir response suggests I should start the entire process again by "providing full details" - exactly the kind of circular, time-wasting tactics I described aboveThis response demonstrates either:a) A complete disconnect between their social media team and customer service departmentb) A deliberate strategy to exhaust customers through repetitive processesc) Both of the aboveIt's particularly telling that their response to a detailed review about poor communication and endless cycles of re-reporting issues... is to ask me to report the issues again through a different channel.This kind of response should serve as a warning to potential buyers at their developments. If this is how they handle public complaints on review platforms, imagine dealing with them privately about serious issues in your home.Will continue to update as the situation develops.Date of update: November 2024

Nicholas · 14 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Facebook

3 years of an unfinished road outside the property and 3 years of lorries using said road as a parking spot, and still nothing. Places for People seem to have forgotten about us while finishing off the rest of the development.

Calum · 14 November 2024 · Places for People Stonehaven