Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 1/5

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I am Absolutely disgusted in the way I…

I am Absolutely disgusted in the way I hsve been treated from places for people. Myself and a few neighbours reported hearing scratching noises coming from our attic this was 18 months ago we suspected vermin and after a neighbour saw them running through a hole at the bottom of the building we expressed this to pfp. They sent out a joiner who kicked the stones at the bottom of the building and went away. We continued to complain but nothing was done. 3 weeks ago housing officer got pest control out who got into my 2 neighbours attics, mines was missed because she had no access. Pest control returned just under 3 weeks and still could not get access, I had reported i was concerned prior to this because I had holes in my bedroom roof that was not there before. 3 days later I was sorting my Christmas decorations noticed strong smell of urine, droppings, saw vermin in my kitchen pest control came out set traps. I have a young son who has a very low immune system and asthma I got him out the house. Places for people has been Absolutely awful, I was told by them I could live there even though my sons doctors put in a back up letter to say this wasn't suitable for him. The pest control told me I couldn't live there like that, no entry exit point were found, evidence of vermin was and its been discovered 2 other buildings joined on has also got vermin. Places for people told me because pest control have now sprayed my property I could go back, I argued the point vermin was still in there and it's not safe but my housing officer and her manager were adamant it was fine to go back. After I asked the manager would you live like thst he replied no he wouldn't but he would then be paying for a hotel out his own pocket. Why should I have to pay for a hotel, I pay my rent, if they repaired this when it was reported this would not have happened. I have been back collecting belongings a week after this and their are still evidence of vermin droppings on furniture, my little boys toys. No other choice but to give up my tenancy.

Samantha · 9 December 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Excellent service from the Repairs Team

Woke up this morning to a cold bungalow as the heating hadn't switched on.Checked the normal things and still didn't come on.Rang Pfp at 8am and by 11am a service engineer had arrived.Sorted the problem quickly and now back to a lovely warm property.Well done PfP ! Excellent service all round.

Kathleen · 8 December 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Never seem to get any better

Yet again I can't report a repair on the portal and all my open repairs are showing as closed. What a complete joke this company is.

Lesley · 8 December 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I think I am being discriminate against…

I think I am being discriminate against and being black mailed If I don't have some jobs dun your getting any jobs dun so I tried to contact my area manager to talk to them they don't get back in tuck but it's OK to make things right I have just paid out over 250 pounds to put my fance up because I got 5/6 dates but not dun so to make safe my property of places for people so is this the way forwards

Nigel · 6 December 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Altogether a bad experience,some…

Altogether a bad experience,some neighbours very obnoxious ,smoking at the entrance of the flats ,not a good impression to visitors, ASB not dealt with effectively, difficult to get through on the phone to the call centre.I wouldn't recommend Places for People,high service charges and are due to rise again in April 2025.Avoid this Housing Association at all costs if you want a quiet life.

Gordon · 6 December 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I have been a tenant 20 years in 55 and…

I have been a tenant 20 years in 55 and over.pfp as I call them do NOTHING repair wise.we have overblocked gutters causing rivers of water pouring down our walls.the house next to our block and 4 of my neighbours in our block have damp and mould.a problem tree is still up causing all these problems even after their own building inspector told them about 5 years ago to cut it down immediately.the gardeners RARELY show up and lie about the hedge being cut by tractors,cherry pickers.weeds on the paths and kerbs over a foot high nothing done.our gutters have been postponed 5 times since 19 aug 2024 .NOTHING but lies,excuses,stupid remarks as with damp and mould "just paint over it" "cracks I cant see anything".we will clear your part of the gutter yet your neighbours have to report their own half ,this is from a dim witted little B on the pfp phone.the house tenants have 4 children living with damp and mould caused by this same tree.all this was escalated and I got more lies and more excuses.what was once a #1 landlord has turned out to be worse than the landlord from hell.a landlord worth around 2.7 BILLION pounds on the stock market.who cant even come and clear a gutter,cut down a problem tree.give excuses for everything.and yet they are trying to rent an empty one with damp and mould.a landlord has left me 60 and disabled to grit the estate for 19 years as they wont come and do it,after tearing my arm to shreds and disabilities im too ill to do it any longer..and because I rang them up and told them what I think of them I will probably be evicted..now -10 pfp..pityful for placesarea manager Debbie Steele call 07483926601 Neil moon waste of space and lies Tracy Jones liedThey are trying to evict mewhy would I contact you back you are theatening eviction for telling the truth.you are nothing but timewasting liars

CustomerDavid · 5 December 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Shared ownership can't be recommended

I bought a shared ownership from Places for People in 2007 which was £175,000 full price in London. Due to high service charges (over £200 a month for a one bed room flat), cladding problems & communal areas in poor repair, I’d be lucky to get it valued at £225,000 (full price). It is not a route to full ownership and or affordable. Despite being a bargain price for London, buyers walk away when they discover the high service charge. Yes, £200+ a month for no gym, no front desk, communal areas (except the foyer) not re-decorated since construction, stained carpets, lifts broken down, marks on the walls.Despite the law being changed, Places for People won’t remove debt from the cladding works carried out in 2020. Leaseholders like myself are no longer automatically liable and all bills issued before the Act are no longer valid. Despite complaining to various departments in Places for People, they keep stalling. They are really poor generally at responding, sometimes months later. Sometimes I don’t get a reply. I know I’m not the first to raise these issues but they make me feel I am the only person who has, and then say they need to check, when they must already know the answer. Do they seriously expect me to believe that my neighbours haven’t queried bills for thousands of pounds either?They view it as an arrears and thus I can’t sell the property, making me a captive. I have already received 2 refunds of past service charges but P4P won’t let me access the money because of the cladding debt.To make things worse, we’ve been told that the cladding work was not compliant and has to be done again.

Pierre · 1 December 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Live elsewhere if you can afford to

Affordable (but hastily increasing) rent is only upside.Homes are full of mold and overdue repairs and upgrades, facilities such as laundry and bike storage is heavily neglected.PLACES FOR PEOPLE HAS NO CARE FOR THE SAFETY OF ITS RESIDENTS.Following a brutal attempted attack on site, company officials delayed the process of responding to this incident, going as far as to provide false information to the police to further cause issue.Affordable, but you will have to be LUCKY TO BE SAFE in your home with places for people.If you can afford somewhere safe to live, I highly recommend going there instead.

Resident · 30 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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👎👎👎👎

Caring for the community, unless you're disabled at 9am. Then they can drill to hell via your neighbours house.

Anon · 30 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Job well done

Job well done. No mess.very nice well manered plumber.

Jean · 30 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

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Friendly

Well apart from the repairs team not knowing their remit it was ace

Kevin · 29 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

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Very disappointed

Very disappointed Generally I am satisfied not requesting much from PfP repairs have been dealt with. I was told we should have a new bathroom after 25 years still waiting to hear about thatAlso having to police drug dealers ourselves we have to fill in log book have done wait and see if they do anything, I am becoming very ill with coming and going bikes dogs in stair all day long, these dealers have the arrogance to move in and start dealing 3 weeks into tenancy, how do they manage to get a and keep tenancy, I have been with places for people over 25 years and feel very disappointed and upset they have done this to us again we had dealers below for over 6 years

Elaine · 29 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

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Job ongoing not being done until may…

Job ongoing not being done until may 2025. So can't comment on work yet

Linda · 29 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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They are absolute joke employers are…

They are absolute joke employers are cow boys

Linda · 29 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

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Places for people 4 stars.

Places for people are pretty good at responding to a repair. Also they can be helpful with regards to rent and any concerns. One thing I think places for people could work on and that is keeping more in contact with tenants especially if they have a mental health problems or if they have a general disability and keeping in contact with the older tenants.

Melissa · 29 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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I have had my tenancy almost 5 years…

I have had my tenancy almost 5 years now, I've had no problems. All repairs are on time and dealt with professionally. I have no complaints.

Miss · 29 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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When I spoke to someone about my…

When I spoke to someone about my arrears they was very understanding and I was able to set up a plan to pay my rent plus extra to pay off arrears

MRS · 29 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

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I have lived in an 55s building for…

I have lived in an 55s building for over three years,at this very time the neighbors beneath me smokes weed every day, I have complained 3 times with an empty promise of someone reaching out We have a resident who sells drugs from his home and has given his customers the PIN number for the gate and to enter our building so ALL DAY LONG we have drug users entering the building or through “locked “ gates This problem had been reported to the manager for the last 8 months, she said she would have a warning sent to him , but then she left this position and told my neighbor she didn’t report him because nobody complained We are paying for security cameras that cost £10’000 but nobody looks at them even though we have given the day and time of the issues we have seen , the drug users are now using our washing machines and shower room , HOW LONG DO WE HAVE TO LIVE WITH THIS OUTRAGE , maybe until something disastrous happens and it’s too late

Happy · 27 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

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k of communication also takes far to…

Lack of communication also takes far to long get get repairs done can be up to 2 months very poor service

Peter · 25 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Worst people I've ever had uncaring and greedyto deal with

Worst people I've ever had to deal with

Aaron · 24 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 3/5

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Important checks and services are often not completed properly

Switches left off, important plugs left out, sharp debris on floors and carpets and a promise to return in two months!

Miss · 23 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 3/5

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Repairs defect

Repairs defect - job not done appropriately.

Ms · 23 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I have requested an appointment three…

I have requested an appointment three different times and they have all been closed for no apparent reason and without any prior notice. On the day of the appointment I receive messages saying there has been an overbooking or there has been a mistake made or there aren’t enough staff. It has been months of constant bookings and cancellations and I have had enough. Curtain racks have fallen, space has been left in the window, water leaking, doors unable to close properly because of poor arrangements and more.

Rosa · 23 November 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 3/5

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Not very quick to repair problems in…

Not very quick to repair problems in the property this is a negative to me a lot slower than other landlords would be a big downfall

Mr · 22 November 2024 · Places for People Edinburgh (Shrubhill Walk)