Places for People reviews in Edinburgh and Stonehaven

★★★★★ 1/5

Trustpilot

Such a very strange and secretive process

Such a very strange and secretive company to try to fathom. They bought up around 40 council house bungalows in Wiltshire, and many of us locals flocked to their website. Only to find that they allocated all of these bungalows to a different company called Seaside and Country Homes. Other locals and myself, especially including a very close but ailing 60 year old friend of mine, given the run around, as Seaside and Country Homes then absolutely insist that applications can ONLY be from residents in London, who are on the council waiting list in London. so 40 of our very suitable bungalows for people with mobility and other problems have been effectively taken away, and given to residents from London. Something does not sit right with this whole set up. Their false advertising (on their vans and other places) of FIRST COME FIRST SERVED, is nonsense, and other comments they make such as "no fuss, no deposit, low rentals, no interviews etc. lead locals to believe all they needed to do was to call Places for People, only to be left on hold for hour after hour and then finally told that these properties will ONLY go to Londoners.

Roobles · 28 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

I live in pfp property I think their…

I live in pfp property I think their fantastic, came next morning and did repair they where asked even cleaned up after there self very happy I chose pfp property jarrow northeast

Bev · 27 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Lack of Communication

Total lack of communication from the company. Almost 7 weeks since asking a critical query on our property while we are in the process of selling our home. Not a single response from any of the relevant departments. Completely incompetent.

Craig · 24 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

1 hour 27 mins to answer the phone is…

1 hour 27 mins to answer the phone is absolutely ridiculous!!!!

Vanessa · 23 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Emergency/urgent repairs on my elderly relative’s bathroom sink not being treated as a priority (7 weeks wait).

My elderly relatives’s bathroom sink has come away at the wall and can fall at anytime. She cannot turn the taps on otherwise the water goes straight through and soaks the floor. She has informed PfP and told them this is an emergency, or urgent at the very least, but they said it isn’t and have told her they will fix it in 7 weeks from now. This is disgraceful as she is in her 70s and has health issues (currently waiting for a hernia op and can’t bend down to use the taps in the bath).

Pat · 23 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

I shouldn't have to wait nearly 4 hours…

I shouldn't have to wait nearly 4 hours to speak to someone just to reschedule an appointment. Horrific customer service, despite the actual customer service staff being pleasant and nice, it doesn't excuse the abhorrent wait times. Fix it!!!!

Amina · 21 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Sewage entering the house through the…

Sewage entering the house through the wall caused by a blacked drain. P4P never answer the phone. Been on hold for an hour on 2 occasions. Cannot get though to them.

Steven · 21 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Going Legal AGAIN

TrustPilot ask 'what went wrong this time'?! Sums it up really as far as Places for People are concerned.

Sazbee · 16 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Very uncaring company in Huntingdon

Well I'm disappointed with none of the repairs being sorted as promised always an excuse or a cancellation this has been going on for years

Heather · 16 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

It took over an hour and a half to get…

It took over an hour and a half to get through to a customer service advisor. The company’s web site is designed to reflect away any complaints procedures. They have no simple way of managing up issues with their properties. They have company rules for how long a complaint should take to be resolved. experience shows this rarely happens. Perhaps the business is too large and very badly managed and needs urgent action taken by the housing ombudsman. A total disgrace of a company.

Neil · 13 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Someone was suppose to come amd paint…

Someone was suppose to come amd paint today workman showed up and left disnt even do the work as stated!!!this housing association is absolutely disgusting they never do the jobs that are suppose to be done not even when omnibus gets involved!!! I really cant beleive how terrible this housing association is. Same as last week a builder was ment to relay my floor turned up didn't do it same as today's antics!!!! Try call to speak to an operator you are on hold for over2 hours!!!! Absolute shambles!!!!

Jamie · 13 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Exiting in a dump …

My daughters house is suposingly been modernised they have been doing it for nearly 2 months + now she hasnt had a washing machine, no cooking facilties, no kitchen furniture relying on takeaways at her expense which is causing finacial problems her cooker has been put in storage. All Parts of the work is not compleated her bathroom is so disgusting that we have took photos. The youngests bedroom you have removed the light switch and replaced with a pull cord why we will never understand ??. The plugs are hanging off the wall not flush to the plaster. the workers ( cowboys ) dont compleat work they just skim over spend more time doing very little. This is on Dykewood drive Sheffield 6. The state of her so called home is a health hazzard this needs investigating ASAP or we will be taking thing further. Im a very concerned mother and grandmother this needs sorting

P · 13 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Unethical and must be stopped

Money grabbing company destroying our countryside - protected land and nature - for profit? Sick. Causing irreversible halm.

Annie · 11 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Unacceptable call/phone times

Called to cancel an upcoming appointment, due to illness .. took one (1) hour thirty (30) mins for the call to be picked up by a handler... then I had to be put back on hold, to have the cancelled appointment, rebooked. The on hold call went unanswered ... my call was disconnected, with the call ending at two (2) hours thirty eight (38) mins.

Lmcr · 10 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

As I cant give zero or minus

As I cant give zero or minus, I've gave a one star. since Tuesday 14 October 2025 I've contacted PFP 5 times to request a boiler service that was due on the 12th. I've portal requested in 12 November, phoned December, wednesday 14 January 2026 (1524201) and again through the portal Tuesday 24 February (19472540) but alas ALL the requests have been closed the following day. I've sent another complaint today wednesday 8 April 2026 but alas it'll be ignored.

Adam · 8 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Rude offensive office staff

I am thoroughly disappointed and disgusted at being treated like scum by office staff who accuse me of being rude when calling office after months and months of major problems!!problems are not being sorted! I would not recommend places for people whatsoever as they only care about your money!do not use them as they promise the world and give you nothing in return!! They haven’t even bothered to ring after my request…..says it all!

Philip · 8 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Run down and dangerous area

Constant power cuts and hearing loud threatening voices from strange men next door to my flat. Some very strange noises coming from the other occupants. The area in which it’s located is terrible and people keep harassing me in this area yet the rent is very high. I have constant power cuts that last hours. My landlord has a real problem with ignoring my complaints so I’ll just write them here. Further more fhe next house along keeps revving his loud car in the morning and aggressively racing in the driveway making me fear for my life. Last night as I returned from my night out in bath I saw a couple of large intimidating men burning some kind of insence to try to intimidate me and blocking off the ally way. I want a refund of all the money I have spent here.

JURIS · 6 April 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

17 years of poor and woefully inadequate service from PFP

Have lived in a property purchased from these Clowns back in 2008. Year upon year the service is at best chaotic, and at worst non existent. The people at PFP are shambolic, have no idea how to run a company, have no clue about customer service and empathy, and have now, 1 week before Xmas, have served possession orders on nearly everyone in the block that I live in for unbilled service charges that they are unable to quantify or provide evidence of, and their Housing Manger states that " the figures are incorrect, for reasons I cannot explain". As a Housing professional, this is a totally unacceptable statement to make, and shows this individual has no concept of the pain and anguish these notices have caused to so many tenants at a time when people are trying to budget for Xmas. The Housing Ombudsman will hopefully be intervening in this matter, sooner rather than later.

Peter · 22 December 2025 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

No Win No Fee lawyers is the only solution

P4P is clearly an appalling Landlord. No idea why they got good reviews from the Govt. Unless its because killing off elderly tenants with stress is all part of the service with this new Totalitarian regime we live under.

Sazbee · 21 December 2025 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Takes longer than ever to get through…

Takes longer than ever to get through now and i seem to be constantly chasing the same jobs

Paul · 16 December 2025 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Amazing dealing with Amanda

Amazing dealing with Amanda! She made the whole moving process so simple and kept me in the loop constantly! Thank you x

Katy · 15 December 2025 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Leak in the ceiling

Leak in the ceiling, on the first evening I reported it as an emergency the plumber & joiner attended , plumber recommended the roofer be sent out. I called yesterday morning after taking a day off work sick for the roofer to come as an emergency and yesterday he was a no show so I rang yesterday evening and was told that he’d be out by 8am this morning. Still waiting so rang after 8 told very little apart from definitely be out still no sign so 10:30 ish I call them and I’m told he’s en route 11:30 a second plumber turns up not a roofer only for the plumber to tell me what I already know. I call in again for the roofer to come for emergency as he was supposed to and I’m told by the end of today, still no roofer and plus they said they will call me to tell me they’re coming but had no contact at all , negligence is the word and zero comfort for us as tenants , broken promises , contractors that don’t turn up I have wasted 48 hours sat in waiting a roofer that isn’t coming

Louise · 12 December 2025 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Pfp must have same set up on their new…

Pfp must have same set up on their new so called portal,as far as i can see its a portal to HELL .

Colin · 10 December 2025 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

I am 72 years old and have serious…

I am 72 years old and have serious health issues, my toilets became blocked and there phoo coming over the top of the toilet and all over the floor. Their answer to this was use a bucket, three days later I am still doing this and no one as arrived, I have spent more time and money on hold to them that I could have paid a private Plummer.

Sallee · 9 December 2025 · Places for People Edinburgh (Shrubhill Walk)