Phipps and Pritchard estate agents in Kidderminster and Stourport-On-Severn

★★★★★ 1/5

Google

Absolute clowns, booked an appointment to see a house on a Saturday, I was running late due to no fault of my own it took me about 1.5 hours to get to Kidderminster I tried to call someone at the office but they were closed I left several voice messages letting them know the situation but everyone obviously went home, the person doing the viewing left and could not be bothered to call me to let me know. I rebooked to view the house again in the week anyway and got a call the next day, I asked a few questions about the area etc I was told they're unable to give me an opinion on the area for some reason like it's some kind of forbidden secret they seem to fail to understand I'm going to be investing in this property for the long term then the person who called me left the conversation at that and hung up the phone, absolute shambolic I'm clueless to understand how these guys operate as an estate agent, the mind truly boggles. I was interested in the house but I am not interested in dealing with this estate agent as they're incompetent. I wasted 3.5 hours in travel, time and money just to be told "We can't give you information on the area, unfortunately" and "do your own research" which I obviously tried to do but Google can't give you these answers, they couldn't care less if I was interested in the property that's what competent estate agents tend to ask but these guys obviously have so much business that if they lose a customer it doesn't really affect their business model.

Johny · 27 July 2023 · Phipps and Pritchard Kidderminster

★★★★★ 5/5

Google

Phipps and Pritchard lettings team have looked after our property for many years. A friendly, professional and efficient team, they are a pleasure to work with, communicate well and take the headache out of day to day letting issues. My family are truly grateful for their supportive service.

Helen · 27 July 2023 · Phipps and Pritchard Kidderminster

★★★★★ 5/5

Google

I have used Phipps and Pritchard to sell 3 properties over the years and they have been amazing, good communication and updates as the sale progresses, always promt to answer the phone and are all super friendly. My wife was really happy the valuer was a lady and felt more comfortable when she came to measure up etc.

Wayne · 27 July 2023 · Phipps and Pritchard Kidderminster

★★★★★ 5/5

Trustpilot

Carmela at phipps and Pritchard was…

Carmela at phipps and Pritchard was very helpful and very professional

Tracy · 3 July 2023 · Phipps and Pritchard Stourport-On-Severn

★★★★★ 5/5

Trustpilot

A1 service

We have used the services of Phipps and Pritchard as our letting agents now for 10 years on our rental portfolio. The professional,friendly and efficient service that we have received during this time has been excellent,rent paid on time,any issues resolved quickly,Gemma and her team have been outstanding . Would recommend the company to any potential landlord.

Paul · 23 June 2023 · Phipps and Pritchard Stourport-On-Severn

★★★★★ 5/5

Trustpilot

Excellent and professional service

Phipps and Pritchard have managed our property portfolio for many years. Gemma and her team are extremely helpful and any queries are dealt with promptly and efficiently. They provide an excellent friendly and professional service, and I would highly recommend them for property rentals and sales.

Robert · 22 June 2023 · Phipps and Pritchard Stourport-On-Severn

★★★★★ 4/5

Google

Rating only, no written review.

Neil · 22 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 4/5

Google

Rating only, no written review.

James · 22 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 1/5

Google

Rating only, no written review.

DAVE · 22 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 3/5

Google

Staff ok

Lee · 22 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 5/5

Google

Excellent Company To Deal With. Customer Services Excellent.

Bill · 22 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 5/5

Google

the most lovely and helpful staff! great experiences.

Lew · 22 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 4/5

Google

P and P manage my property well, respond quickly, and I've been using them for years.

Clive · 22 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 1/5

Google

Absolutely useless, allowing me to apply for flats, losing my application form so having to print and fill it in again only for them to tell me I'm not eligible because of my employment status? Why not tell me that when I applied for the first flat 3 weeks ago??

Brindenburg · 22 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 5/5

Google

Phipps and Pritchard have been really efficient friendly and professional in helping us either letting and managing our property .We highly recommend them and their friendly helpful staff

Jude · 22 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 1/5

Google

I phoned this estate agents on Tuesday 11 April to ask about viewing a house for sale. The woman asked for all of my personal details for their data base, they answered some of my questions about the house and I booked an appointment to view the house on Friday at 10:00am. The agents could see from my personal details that I didn't live in the area and I made it very clear that I was only going to be in Kidderminster for one day--Friday 14th-- to view properties. On Friday morning I drove three hours from where I currently live to view this property at 10:00am. I waited until about 10:15am and when no agent turned up I phoned them to see why they were late. They first said the appointment had been booked for another day, then they said my appointment had never been confirmed. How could the appointment have been booked on another day?I had only booked the appointment three days ago and I was clear I was only in the area on Friday 14th. Also, why had the appointment not been confirmed in the agent's diary? I had been very clear I was keenly interested in buying the house and was driving three hours to see it. If there was a question over the appointment then why had the agents not said anything at the time of booking or contacted me with queries afterward? I was given no explanation as to why my appointment had not been booked and confirmed for Friday 14th at 10:00am. I asked if someone could meet me at the house today because I was there at the time of the call and I had driven a long way to view it. I was genuinely interested in making an offer on the house, but I won't do that without seeing the property. The agents said there was no way I could view the property today. They asked me if I could come back another day. They didn't seem to understand that I had taken off work and driven for three hours that morning. I was shocked that I was being asked to take off work again and drive all the way back out to Kidderminster because of the agent's mistake. The house has been on the market for a while and I had wondered what was wrong with the house but now I realise it's not the house that's the problem it's the agent. The owner probably has no idea that people are trying to view and buy their property but buyers are being prevented from viewing and buying because of the agent. I don't understand why the agent doesn't want to sell this house? They could have sold it today. If you are trying to buy a house through this agent I would suggest you phone them daily after booking viewings just to make sure they will actually turn up to the viewing. If you are trying to sell a house through this agent--good luck! Your house will probably take longer to sell due to the agents not scheduling viewings for people to see and buy your house. 17/04/23: UPDATE. I rang McCartneys in Bridgnorth to arrange a viewing for 3pm at a property in Highley. I attended that appointment but was not allowed into the house because the occupant never arrived with the keys. Before this call, I rang Phipps & Pritchard in Kidderminster and scheduled a viewing for 10am on the 14th at Stourbridge Road. I spoke with a woman at length about the property, the tenants had moved out, the house is currently vacant, the house needed updating, etc. Please continue to review your phone records and you will hopefully find the first call which discussed these points and the scheduled viewing at 10am on the 14th at Stourbridge Road.

J · 22 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 4/5

Google

I am very new to renting properties as always bought before . I am very impressed with the service from Phipps and Pritchard , nothing is left very long with any problems that I come across with my tenancy . I am very grateful for the service that the team at Kidderminster provide , they are all very courteous and polite . Thank you

Geoff · 22 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 5/5

Google

I have used Phipps and Prichard to let our properties for the last 20 years and have always been extremely pleased. I have a great relationship with the whole team who are a pleasure to work with. I wouldn’t hesitate to highly recommend.

David · 22 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 5/5

Trustpilot

Great company and agents

They have been a pleasure to rent from, always helpful and friendly staff. If ever we have ever had a problem or wanted to make a suggestion they always listen and quick to resolve any issues.

Andy · 21 June 2023 · Phipps and Pritchard Stourport-On-Severn

★★★★★ 5/5

Trustpilot

Speedy

Messaged last night to view a property. Agent got in touch today and arranged a viewing today.. so far good experience

Mark · 21 June 2023 · Phipps and Pritchard Stourport-On-Severn

★★★★★ 5/5

Yell

A real pleasure

A real pleasure to deal with in Kidderminster. Staff really helpful and quick to get any issues resolved. Willing to listen to suggestions. Def use again if needed.

AndyF-464 · 21 June 2023 · Phipps and Pritchard Kidderminster

★★★★★ 5/5

Trustpilot

Excellent management service for rental properties

We are very pleased with Phipps and Pritchard, they manage our rental property incredibly well, especially Tom, who is always being proactive, professional and very helpful. Highly recommended for property rentals.

Gail · 19 June 2023 · Phipps and Pritchard Stourport-On-Severn

★★★★★ 5/5

Trustpilot

Been with Phipps and Pritchard for few…

Been with Phipps and Pritchard for few years never had any issues with them if I had an issue with property I’m renting they have dealt with it always been helpful always let me know in advance if there’s going to be a rent increase or a property inspection

Deborah · 16 June 2023 · Phipps and Pritchard Stourport-On-Severn

★★★★★ 5/5

Trustpilot

Recently rented a property through…

Recently rented a property through Phipps and Pritchard and they were fantastic throughout! As a first time renter it was very new to me but Tom and his team were on hand at any given time to make the process as smooth as possible! Would highly recommend.

Mike · 16 June 2023 · Phipps and Pritchard Stourport-On-Severn