Trusted Agent profile
★★★★★
195 reviews across 2 offices and 3 platforms
Phipps and Pritchard has two offices, in Kidderminster and Stourport-On-Severn. Together they have 195 reviews on three platforms, rated 4.3 out of 5 overall.
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Phipps and Pritchard's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotI have been with Phipps & & Prichard for sixteen years!
I have been with Phipps & Prichard lettings for sixteen years,and my present contact Tom Bishop has always been most helpful and professional, my rent income arrives in my bank account on time ever month with the statement emailed at the same time.
Thank you for your feedback, we really appreciate it.
1/5
TrustpilotAgency is not booking viewings, Sellers losing out on Sales.
I phoned this estate agents on Tuesday 11 April to ask about viewing a house for sale. The woman asked for all of my personal details for their data base, they answered some of my questions about the house and I booked an appointment to view the house on Friday at 10:00am. The agents could see from my personal details that I didn't live in the area and I made it very clear that I was only going to be in Kidderminster for one day--Friday 14th-- to view properties. On Friday morning I drove three hours from where I currently live to view this property at 10:00am. I waited until about 10:15am and when no agent turned up I phoned them to see why they were late. They first said the appointment had been booked for another day, then they said my appointment had never been confirmed. How could the appointment have been booked on another day?I had only booked the appointment three days ago and I was clear I was only in the area on Friday 14th. Also, why had the appointment not been confirmed in the agent's diary? I had been very clear I was keenly interested in buying the house and was driving three hours to see it. If there was a question over the appointment then why had the agents not said anything at the time of booking or contacted me with queries afterward? I was given no explanation as to why my appointment had not been booked and confirmed for Friday 14th at 10:00am. I asked if someone could meet me at the house today because I was there at the time of the call and I had driven a long way to view it. I was genuinely interested in making an offer on the house, but I won't do that without seeing the property. The agents said there was no way I could view the property today. They asked me if I could come back another day. They didn't seem to understand that I had taken off work and driven for three hours that morning. I was shocked that I was being asked to take off work again and drive all the way back out to Kidderminster because of the agent's mistake. The house has been on the market for a while and I had wondered what was wrong with the house but now I realise it's not the house that's the problem it's the agent. The owner probably has no idea that people are trying to view and buy their property but buyers are being prevented from viewing and buying because of the agent. I don't understand why the agent doesn't want to sell this house? They could have sold it today. If you are trying to buy a house through this agent I would suggest you phone them daily after booking viewings just to make sure they will actually turn up to the viewing. If you are trying to sell a house through this agent--good luck! Your house will probably take longer to sell due to the agents not scheduling viewings for people to see and buy your house. 21/06/2023 UPDATE: I phoned TWO agencies to book viewings at TWO different houses for Friday. I explained to both agencies that I was only in the area on Friday and had to book viewings that day only. When I phoned your agency, a booking was made for me for 10:00am on Friday at Stourbridge Road. When I turned up at 10:00am no one was there, after waiting I phoned and was told the booking had been made for another day. Now you're trying to say there was no booking scheduled at all and that I only called one agency for a booking at another house. I have phone records that can prove that I made calls to both of your agencies and booked TWO viewings at TWO separate houses. After I phoned you on Friday to see why you hadn't turned up to our booked appointment, I was told the appointment had been book on another day and that no one could turn up on Friday but the appointment could be rescheduled for another day. I again explained that I was only in Kidderminster for Friday and couldn't drive all the way back up to Kidderminster on another day because YOU incorrectly booked the appointment. Now you're inviting me to drive all the way back up to Kidderminster to listen to one phone call that I made to your other branch to book a viewing for another house. Why would I do that? Looking at your confused response and complete inability to take responsibility for YOUR mistake, it seems apparent that mistakes will continue to happen at this agency. Good luck to anyone trying to view through you. Perhaps a course in scheduling and customer service would be useful for your staff going forward.
Thank you so much for taking the time to highlight the commentary. As the Partner in charge of Kidderminster I take all correspondence seriously as we pride ourselves on good customer service. I can see that initially you contacted our Bridgnorth Office to arrange a viewing in Highley for the Friday 14th April. Our Bridgnorth office arranged this for 3pm. On the day you were attending the above, you rang Kidderminster Office to state you were at Stourbridge Road and our rep was not there. Our Bridgnorth office confirm that they only arranged a viewing at the Highley property. I can see from our phone records that you had called Kidderminster and were advised that we could try and arrange a viewing however the property was empty and a rep had to be present. Whilst we could not get one their immediately we did offer alternative times for you. You declined as you had back to back appointments. Should you wish to call in and review the call recording with me or indeed wish to sit down with me and discuss further I am more than happy to assist. Kind regards Zoe Herbert DipREA FNAEA, Partner 01562 822244
5/5
GoogleThis estate agents was recommended to me. From first contact with Nick who was confident and reassuring that the property could be sold to Julie who is worth her weight in gold and takes dedication to selling property to the highest levels of professionalism, my husband and I cannot rate them highly enough. If we are ever in the position that we would move again, Phipps and Pritchard will be our first - and only - port of call.
5/5
GoogleGreat service and aftersale service as well..
5/5
GooglePhipps and Pritchard (Stourport) have recently sold a property for me. Throughout the sale they were very professional, responsive and helpful. I would use Phipps and Pritchard again in the future and I highly recommend them to others.
5/5
GoogleIt was 42 years ago we first used Phipps and Pritchard in Stourport to buy our house so we decided we would, on selling it, use them again. Since first contacting them and meeting with Nick, they have provided us with absolute 5* service. During this period my Mum sadly passed away and we asked if they would also deal with the sale of her property. We can not praise their staff enough. Our main dealings were with Julie who is wonderful; so professional and efficient, also Halenka who was always at the other end of the phone with her help and support whenever we needed questions answered. Even during the Covid-19 pandemic they maintained an exceptional high level of efficiency. We would certainly recommend Phipps and Pritchard in Stourport. Many, many thanks to Nick, Julie, Halenka and the team, your time and assistance has been very much appreciated.
5/5
GoogleI dealt with Nick Millinchip at the Stourport office who provided valuable advice on how to market this difficult to sell property. Nick was really helpful and achieved a result at auction that far surpassed our expectations.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for taking the time to provide feedback it is very much appreciated. Kind regards Zoe.
4/5
GoogleRating only, no written review.
Thank you for taking the time to provide feedback it is very much appreciated. Kind regards Zoe.
5/5
GoogleRating only, no written review.
Thank you for taking the time to provide feedback it is very much appreciated. Kind regards Zoe.
1/5
GoogleRating only, no written review.
2/5
GoogleDidn't want to help
1/5
GoogleUseless company and awful staff. One to avoid
5/5
GoogleGreat service and the flexible viewing times when looking to visit properties when it's convenient for you.. Pascoe is also a great asset and wish he was working for me! Regards Justin and Lisa x
Thank you for taking the time to provide feedback it is very much appreciated. Kind regards Zoe.
5/5
GoogleExcellent service from this lovely team. Very attentive, professional and reliable throughout the process. It's obvious that they care about their clients which is something you wouldn't get with an online service. I genuinely felt they were with me every step of the way and I do hope estate agents like these don't end up behind apps. Would definitely recommend.
Thank you for taking the time to provide feedback it is very much appreciated. Kind regards Zoe.
5/5
GoogleThis estate agents was recommended to me. From first contact with Nick who was confident and reassuring that the property could be sold to Julie who is worth her weight in gold and takes dedication to selling property to the highest levels of professionalism, my husband and I cannot rate them highly enough. If we are ever in the position that we would move again, Phipps and Pritchard will be our first - and only - port of call.
1/5
TrustpilotWent into estate agents today
Went into estate agents today . A woman with black hair very rude and best thing they could do is get rid of her . We wanted to sell our house with phipps and Pritchard. But they lost money and business today. Kidderminster Branch
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleVery professional and efficient as well as being very pleasant.
5/5
GoogleWish they could find us a suitable property!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Kidderminster has the most, with 129 reviews rated 4.0 out of 5, followed by Stourport-On-Severn with 94.
The two Phipps and Pritchard offices, by town:
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