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Payne Associates reviews

4.7

★★★★★ Excellent

245 reviews across 4 offices and 2 platforms

www.payne-cov.com

Payne Associates has 245 reviews across four offices (Coventry, Coventry, Coventry and Coventry) and two platforms, rated 4.7 out of 5 overall. Payne Associates has the most, 114. Checked 9 October 2026.

Google logo

4.7 / 5

241

Reviews on Google

All 4 offices

View Agents logo

5.0 / 5

4

Reviews on View Agents

All 4 offices

Reviews may appear on more than one platform. A review shared by several offices is counted once.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Payne Associates's four offices, most reviewed first. Each has its own page.

Awards

Trusted Agent 2026 results for Payne Associates. Each award is assessed separately from the review sites.

Latest reviews from every Payne Associates office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Had a great experience with John paynes estate agent, especially Helen, she saved me from total insanity during the stressful occasions and I can't thank her enough. Excellent is the best word I can use, thank you xx

Deb · 13 November 2025 · Payne Associates

Agent replied · 13 April 2026

We are very grateful that you have left us this fantastic review. Thank you very much, we are delighted to have helped you through the process.

1/5

Google

The only estate agent I have ever come across to ask people to provide bank statements before viewing a property. I declined. Additionally, I had a very strange interaction with both women that I spoke to when I phoned. They both seemed unusually irritable.

Jack · 22 October 2025 · Payne Associates

Agent replied · 13 April 2026

I am sorry that you felt the need to leave us a one star review. Having checked our records we do not appear to have your name on our system in either of our branches. If you would like to get in touch with our Branch Manager Helen Hannam we will be happy to discuss your experience. As a full service Estate agent we are required to verify buyers for our vendors. Some vendors ask us to do this prior to viewings taking place in their homes. We look forward to hearing from you so that we can alleviate your concerns.

5/5

Google

A great experience form start to finish. Really friendly, knowledgeable and helpful team who made the whole process so much easier for me. Thank you!

Amy · 20 October 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you had a great experience from start to finish. Our team always aims to be friendly, knowledgeable and supportive, so it’s wonderful to know we helped make the process easier for you. Thank you again for your kind words, they’re truly appreciated by all of us at John Payne Estate Agents.

5/5

Google

Made the sale easy. Great staff!

Karen · 20 October 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you for taking the time to leave a review. We’re really pleased to hear that the sale felt easy and that you were happy with our team. Your feedback is greatly appreciated, thank you from all of us at John Payne Estate Agents.

5/5

Google

Service and approach was wonderful and friendly from beginning to end. Constant updates. Queries answered promptly. Would definitely use these again. Thank you!

Angela · 20 October 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you so much for your lovely review. We’re delighted to hear that you found our service friendly and supportive from start to finish. It’s great to know that our regular updates and prompt responses helped make the process smooth for you. We truly appreciate your kind words and your willingness to use us again in the future. Thank you once again from all of us at John Payne Estate Agents.

5/5

Google

I would recommend using this agency, as I had previously gone with another due to them over promising the world and under delivering. Helen and her team are so lovely and proactive. Albeit not the easiest process (not through the agents fault), with lots of guidance and support they got the me the sale!

Alex · 13 October 2025 · Payne Associates

Agent replied · 13 April 2026

Alex, thank you so much for taking the time out of your busy schedule to write a 5 star review. This was not an easy sale but with your patience and the team's resilience we are delighted that the sale has completed successfully. We wish you every happiness in your new home.

5/5

Google

Selling a house while living abroad presents a unique set of challenging circumstances, however John and his staff made the entire process stress free for me and remained professional throughout. I would have no hesitation in recommending their services to anyone considering buying or selling a home in the Coventry area.

Richard · 20 September 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you for taking the time to share such a thoughtful review. Selling a property from abroad can certainly come with its challenges, so we’re delighted to hear that our team were able to make the process smooth and stress free for you. We truly appreciate your kind words about our professionalism, and your recommendation means a great deal to all of us at John Payne Estate Agents. Thank you once again it was a pleasure to assist you.

5/5

Google

Definitely recommend they kept me informed throughout my house selling journey. This team are dedicated and professional, understand our local market and deliver results. …

Paul · 13 September 2025 · Payne Associates

Agent replied · 13 April 2026

Paul, thank you for taking the time to write this glowing review for our sales team. We really appreciate it and are delighted that you had a positive experience with us. Local knowledge and regular communication are essential in our aim to achieve the most positive outcome for our customers. Thank you very much.

5/5

Google

Excellent

David · 22 August 2025 · Payne Associates

Agent replied · 22 August 2026

We are delighted to have received a five star review from you. Thank you very much indeed.

5/5

Google

Fantastic service from start to finish; Vicki and Vanessa were excellent throughout the entire moving process. Very easy to get hold of to answer any queries, and provided regular updates throughout, they were always willing to go the extra …

George · 22 August 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you so much for your fantastic review! We're thrilled to hear that you were happy with the service from start to finish. Vicki and Vanessa will be especially pleased to know their efforts made such a positive impact, they truly go … More

5/5

Google

I bought a house using these estate agents and they were fantastic, the lady who we met to show us round was really polite and friendly and did a great job of selling the house but not at all being pushy or forward. But really the estate …

Michael · 22 August 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience from the viewing right through to completion. It's great to know our team made you feel comfortable and supported, and we’re especially … More

5/5

Google

The whole team have been amazing - I'd thoroughly recommend them

Jane · 9 August 2025 · Payne Associates

Agent replied · 13 April 2026

Thank you so very much for taking the time to right this glowing review. It is very much appreciated especially since your move was certainly a challenging one ! We wish you every happiness in your new home.

5/5

Google

We received very good service from John Payne's Earlsdon office. The staff were always friendly and helpful. Our special thanks to Vicki who kept us well informed and provided good advice during the progression of the sale.

Jayne · 8 August 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you for your kind review. We’re so pleased to hear you had a positive experience with our Earlsdon office. The team will be delighted with your feedback, and Vicki especially will be glad to know her advice and regular updates helped … More

5/5

Google

Dealt with my house sale professionally and efficiently. Played an important role in coordinating and chasing solicitors after sale agreed. Very pleased with the service.

K · 20 July 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you so much for your kind words and positive review. We're delighted to hear that you were pleased with our service and that we could support you through the sale process. Keeping things moving after the sale is agreed is something we … More

5/5

Google

Lee, Mel, Liz and the rest of the team have been fantastic during the process of selling our property. It was not an easy sale but the team at Payne's dealt with every situation quickly and professionally. Thank you all! On behalf of Mr & Mrs Nulty

Laura · 13 July 2025 · Payne Associates

Agent replied · 13 April 2026

We really appreciate the time that you have taken to write this glowing review. Thank you very much indeed. We are thrilled that you experienced the high levels of service that we strive to achieve and wish you a very happy time in your new home. Thank you.

5/5

Google

All the staff at Paynes are right on the ball and very pleasant to deal with at all times. Great teamwork and professionalism. Thank you for all your guidance through the process.

Gwen · 13 July 2025 · Payne Associates

Agent replied · 13 April 2026

We are so happy to hear that you experienced great service from our wonderful team. Thank you very much for taking the time to write this review. We wish you every happiness in your new home.

5/5

Google

Very good, Vicki was a joy to work with to help me sell my house, very communicative, kept me in the loop and always made the effort to promptly contact solicitors and made the whole process very comfortable. Would recommend to anyone.

Sam · 20 June 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you so much for your lovely review! We're delighted to hear that you had such a positive experience and that Vicki made the process of selling your home smooth and comfortable. She’s fantastic at what she does, and your kind words mean a lot. We really appreciate your recommendation and wish you all the very best for the future!

4/5

Google

During the whole process of selling my property the team at J Payne were pleasant, attentive, informative, and professional. Would recommend them to sell your property

Brian · 20 June 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you for your kind review! We're so pleased to hear that you found the team pleasant, attentive, and professional throughout your sale. We really appreciate your recommendation and wish you all the best for the future!

5/5

Google

Went above and beyond to get the sale completed. Totally recommended.

Brian · 20 June 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you for your kind words and recommendation! We’re really pleased we could go the extra mile to get your sale completed. Wishing you all the best for the future!

5/5

Google

Everyone is super friendly especially Liz!

Anisha428 · 28 May 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you for your kind review! We're so pleased to hear you found everyone friendly, Liz will be especially happy to get a special mention! If we can help with anything else in the future, don’t hesitate to get in touch.

5/5

Google

Excellent Service - sold the property very quickly and have been friendly and efficient throughout the process

Richard · 23 May 2025 · Payne Associates

Agent replied · 4 June 2025

This is great to hear. Thank you very much for taking the time to write this wonderful review. We are happy that you received excellent service from us.

5/5

Google

Brilliant estate agents Vanessa could not have done more for us.

Matt · 20 May 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you for your kind words and recommendation! Vanessa will be delighted to hear your kind words. Wishing you all the best for the future!

5/5

Google

JP sold my flat within two months. The staff were always proactive with my enquiries and informative about the progress.

Arti · 1 May 2025 · Payne Associates

5/5

Google

John paynes estate agents all the Team members were very helpful. Quick to get back to sort the problems. Overall good job 👍🏽 and thank you for everything. …

Harjaspal · 20 April 2025 · Payne Associates

Agent replied · 20 March 2026

Thank you for taking the time to review what a great experience you had dealing with us. As always I am delighted to hear how happy you are with the service you received from the team at our Earlsdon Office, and I hope that you are enjoying your New Home. John Payne

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Payne Associates

How many reviews does Payne Associates have?

Payne Associates has 245 reviews across its four offices, rated 4.7 out of 5 overall: 241 on Google, 4 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.

Which Payne Associates office has the most reviews?

Payne Associates has the most, with 114 reviews rated 4.9 out of 5, followed by Payne Associates with 88.

Where are Payne Associates's offices?

Payne Associates, 221 Albany Rd, Earlsdon CV5 6NF; Payne Associates, 165 Daventry Rd, Cheylesmore CV3 5HF; Payne Associates, 312 Walsgrave Road, Walsgrave CV2 4BL; Payne Associates, 20 New Union St CV1 2HN.

Has Payne Associates won any awards?

Yes. In The Trusted Agent 2026 awards: Payne Associates, Coventry won Trusted Agent.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.