Trusted Agent profile
★★★★★
913 reviews across 3 offices and 2 platforms
Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Palmer & Partners's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Palmer & Partners is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePalmer and partners were really good and easy to deal with. sophie was amaxing, couldnt recommend her enough. she was really helpful and very quick to find me and my partner a house.
Thanks for your 5 star review Robert! We're glad Sophie was helpful in finding your new home. We appreciate your recommendation and hope you enjoy your new home! Feel free to reach out if you need anything in the future. Thank you both for choosing Palmer and Partners!
5/5
GoogleCurrently renting with them and the viewing process to paying rent and deposit was smooth. They're very communicative. Haven't raised any maintainence issues but really happy so far and have had lots of useful information with them at moving in compared to my experience renting so far.
Thank you for the amazing review! We're thrilled to hear that your renting experience with Palmer and Partners in Colchester has been smooth and hassle-free. Our team is all about good communication and making sure you have all the info you need when moving in. If you ever need anything or have questions, feel free to reach out. Thank you again for choosing Palmer and Partners!
5/5
GoogleProperty Management Team. If I could give more than 5 stars, I would! Julie and the staff there are so helpful and swift too respond. Always friendly, dealing with problems efficiently and quickly. Having been a tenant for 10yrs, I am more than happy to highly recommend the team at Palmers.
Thank you Phillippa for taking the time to share these kind words and for entrusting us with your home. We will make sure to pass your feedback on to Julie and the team here at Palmer and Partners. If you ever need anything or have any further feedback, please don't hesitate to reach out. We look forward to continuing to be a part of your journey at Palmers and Partners!
5/5
GoogleHad the pleasure of Poppy’s help with finding and renting a property with Palmer and Partners and could not be happier with the help and service provided. From beginning to end she made the process as smooth as possible. Could not recommend more highly and very grateful to Poppy and the wonderful team there. Sara
Thank you so much for leaving us such a fantastic review! We're thrilled to hear that you had a great experience with Poppy and the team at Palmer and Partners while finding and renting a property. Making the process smooth and hassle-free for our clients is always our top priority. We'll make sure to pass on your kind words to Poppy. She's a valuable member of our team, and your appreciation means a lot to all of us. If you ever need anything or have more questions in the future, don't hesitate to get in touch. We're here to help. Thanks again for choosing Palmer and Partners!
5/5
GoogleWe had a pleasure to be dealing with James from sales team in Colchester. He has been so positive about every query we had, was proactive in seeking out extra information from the seller, and was always extremely punctual. We ended up buying a property which they advertised and instructed the solicitors they recommended. All in all brilliant service. Thanks James
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your dealings with James from our sales team in Colchester were enjoyable. We'll make sure to pass along your kind words to James and the rest of the sales team. Once again, thank you for choosing Palmer and Partners, and we look forward to serving you again in the future if the need arises!
5/5
GoogleFrom valuation to completion Palmer and Partners have been exceptional. Every step of the way they have been honest and professional, kept me informed of the progress, liaised with my solicitors and have gone above and beyond the call of duty. I cannot thank them enough for making what is known to be one of the most stressful events in life, buying or selling a property, stress free. I would reccomend them in a heart beat.
Thank you so much for taking the time to share your experience with Palmer and Partners! We are absolutely thrilled to hear about your 5-star journey with us, from free valuation to sale. Please know that your recommendation means a lot to us. We are here to assist you with any future property needs. Thank you once again for choosing Palmer and Partners. We wish you all the best in your new chapter and hope to have the opportunity to serve you again in the future.
5/5
GoogleOur experience with Palmer & Partners has been nothing short of exceptional. From the very beginning, their team of dedicated professionals showed an unparalleled commitment to understanding our preferences and aligning them with the perfect properties. Communication was a strong suit for Palmer & Partners. Throughout our journey, they kept us well-informed and updated, making the house-hunting process stress-free. Their market knowledge and extensive connections led us to hidden gems that exceeded our expectations. When it came to negotiations, Palmer & Partners showcased their expertise, securing a favorable deal for us while maintaining fairness and transparency. The paperwork and legalities were seamlessly handled, thanks to their guidance. Beyond the sale, their thoughtful follow-up demonstrated genuine care and commitment to our satisfaction. Palmer & Partners has set a new standard in the property market, and we wholeheartedly recommend them to anyone in search of their dream home. With their guidance, we found not just a house, but a place we now call home.
Thank you for this glowing review. It's immensely rewarding to know that our team's dedication and commitment to serving you have resonated so positively. At Palmer & Partners, we strive to provide exceptional service. We are so thrilled that our communication, market knowledge, and attention to detail made your house-hunting journey stress-free and enjoyable. Once again, thank you for your thoughtful review. If there's ever anything else we can assist you with, whether it's related to your new home or any other property needs, please don't hesitate to reach out. We wish you many wonderful years of happiness in your new home.
5/5
GoogleI deal with Harry from Palmer & Partners, we are in a chain together, always helpful and polite. Look forward to working again soon.
Thank you for your comments, it was a pleasure working with you too. All the best, Palmer & Partners
5/5
GoogleJust collected our keys after a very long process. A massive thank you to Brady for all his hard work and persistence in getting our house through, we really appreciate it all :)
Thank you Sian, for taking the time to leave us such a great review. We hope you are very happy in your new home. Kind regards, Palmer & Partners
5/5
GoogleRating only, no written review.
Hi Melinda, we are pleased you had such a positive experience with us. Thank you for your 5 star review.
5/5
GoogleFriendly, knowledgeable and highly professional service throughout, would highly recommend Palmer & Partners, have helped with both lettings and in a problem free property sale. Thank you!
Hi Sarah, thank you for your review, its great to know that you were happy on both sales and lettings, all the best.
5/5
GoogleUsed palmer and partners to sell our property in stanway. They were very professional from the start. Being the first time we were selling to buy they made things very simple to understand. In particular James and Tyler who we dealt with the most both knowledgeable and professional. We will 100% use them again in the future.
Hi Tony, Thank you for using Palmer & Partners to act for you and your kind comments for James and Tyler. We are pleased that you have been happy with our knowledge and professionalism.
2/5
GoogleThe sales team were really good at helping me sell a property. They listened and provided advice but were willing to do whatever I was happy with. HOWEVER, Do not ever accept their recommended solicitors/conveyancers. Find your own. They recommended Fisher Jones Greenwood to our buyers and it almost caused the whole chain to collapse. Paul at PP was able to help with pushing the sale through but it took a lot of blood, sweat and tears. Wasn’t worth the hassle in my opinion. They lost 2 stars for recommending Gayle Fordham at FJG and I hope they prioritise their clients and stop referring people to her based on all her negative trust pilot reviews.
Dear Mary. Your star rating does not apply to your experience with Palmer & Partners. We recommend solicitors based on positive past experiences however we cannot be responsible for the relationship that your buyers subsequently had with that solicitor. I am glad that your experience with us was very positive.
1/5
GoogleHello! My experience is not satisfactory. I am interested in renting a property in Colchester and based on the advertisements and according to availability I have contacted them on a number of occasions and have even been to view the apartments. Although I have expressed my interest in renting either of the apartments and although still showing that they are available on the site I have been informed they are no longer available. Again I have called them to express my interest in renting the property and was informed that I will be called back but this has not happened. I have asked the lady to be sent the relevant information in order for me to proceed with renting the apartment and I was told that I will be sent everything but this has not happened. I feel based on my experience this was a waste of time and money Given that my experience was very poor I have serious reservations to recommend this company. Keeping in mind that I have travelled from London on several occasions and spend money and time on the travel this has not been fruitful nor did they take this into consideration.
Hello, we are sorry we were not able to help you secure a property. Although we booked two properties to show you, you were unable to attend one due to train delays and by the time you confirmed your interest in the other property there were already multiple asking price offers in place and we were waiting for the landlord to confirm which application she was going to proceed with. This meant that, although the property was still showing as available (which it technically was as we had not yet taken a holding deposit) we were not taking any additional viewings as we didn’t want to waste any potential viewers time viewing a property which was, to all intents and purposes let. We are sorry this left you disappointed. We are sorry we were not able to email you the details you requested in the timeframe you required. We wish you well for the future.
5/5
GooglePalmer & Partners Team were positive and helpful with both the marketing of the property they sold on my behalf and with the useful advice and progress information they provided. An impressive performance. Well done!
Hi Peter, Thank you for your review, it was great to act for you, we are really pleased that you were happy with the service provided.
5/5
GoogleI have been really pleased with the support and professionalism when dealing with Palmers & Partners. A special thank you to Alfie, Hayley and Paul who have been simply brilliant. Moving house is stressful but they have handled matters well to minimise the stress. I’ve already instructed them for a second transaction which should tell you all you need to know. No cocky millennials chewing gum here!
Thank you for your review Andy, its been a pleasure to work with you, we look forwards to getting the second sale through for you, I am sure Hayley will be keeping you updated.
5/5
GoogleRating only, no written review.
Thanks Chris all the best
5/5
GoogleRating only, no written review.
Thank you, Jenny, for giving us 5*'s! We are really happy to know you were pleased with our services.
3/5
GoogleRating only, no written review.
Hi Julie, thanks for sharing your review. I noticed we could of done better. Please feel free to email clacton@palmerpartners.com and tell us what we can do more for you. Thanks
2/5
GoogleVery rude when phoned to make a simple inquiry
Good afternoon Laura, So that I can look into this for you. Please can I ask what the enquiry was and what as it a property either to rent or for sale. Thanks
1/5
GoogleWill never be going back to palmer & partners again, nor will I recommend them either.
Hi Abbie-Rose, We have now fully investigated your tenancy period you had with us. I am able to share my conclusions shortly. Thank you.
5/5
GoogleVery helpful throughout the process of our purchase , we dealt mainly with Harry who was very professional and courteous
Thank you Angela. We wish you all the best in your new home, P&P Clacton.
5/5
GoogleI highly recommend Palmer and Partners. David gave exceptional service in tackling difficult problems.
Hi Babs, thank you for taking the time to leave us such a great review. David and the team wish you all the best.
5/5
Googleexcellent service from start to finish , did quite a lot of running around for us with regular updates. would not hesitate in using their services again and would absolutely reccomend their services. best agents in clacton on sea .........thanks again guys for all your help
Thank you Steve, it was a pleasure working with you. We really appreciate you taking the time to leave your review and are so happy to hear how pleased you were with our services. All the best, P&P Clacton.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.
The three Palmer & Partners offices, by town:
Yes. In The Trusted Agent 2026 awards, Ipswich won Gold and Colchester won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
