Trusted Agent profile
★★★★★
1,104 reviews across 4 offices and 3 platforms
Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,104 reviews on three platforms, rated 4.7 out of 5 overall.
1,084
Reviews on Google
All 4 offices
1
Reviews on Facebook
Business-wide
19
Reviews on Trustpilot
Business-wide
Oaks Estate Agents's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe friendly and enthusiastic team at Oaks sold the flat in record time! They made everything so easy for me.
Hi Elisabeth, Can’t say fairer then that! Thank you for choosing us in the first instance, we’re very grateful for the opportunity and the very kind review. All the very best. Thank you, James Byrne Managing Director
1/5
GoogleI have requested to view about 15 properties yet after over a week they have not even replied to one of them, not even to say if they have been already rented. I sent them an email with my background and what I am looking for, yet they haven’t even bother to reply my email. Apart of sending an email, I sent about 10 request throughout their websites providing all my details to contact me. Awful.
Hi Patricia, I'm sorry that nobody has replied to the e-mail that you sent. We deserve this bad review. Unfortunately, your e-mail was sent to the wrong mailbox. This however does not excuse the fact that we should have still found a way to come back to you and provide you with the service you deserve. I’ll connect with you my colleague who will make sure you are given the best possible service moving forward. Thank you, James Byrne Managing Director
5/5
GoogleThank you Dane for helping me buy my first home for my family…I really appreciate the support you provided from start till end and also referring good contacts to help me complete on my property. The customer service provided was exceptional :)
Hi Mahjabeen, Congratulations with the purchase! Thank you very much for the kind review, it is appreciated. Thank you, James Byrne Managing Director
5/5
GoogleReally happy with the service that Daniel provided, he kept us informed about everything from start to finish. He made what can be a stressful situation feel very relaxed, also if Daniel wasn’t available Conal was always fully aware of everything to assist us. John
Hi John, I appreciate the review! I’ll pass your observations onto Daniel and Conal. Thank you, James Byrne Managing Director
5/5
GoogleConal was instrumental in us securing our first home. From arranging a property viewing that perfectly matched our needs through to supporting us with completion, Conal demonstrated high attention to detail and good responsiveness throughout. We'd be happy to recommend him in case you are looking to buy or sell a house with someone dependable, positive and trustworthy.
Hi Paridhi, Thank you so much for leaving a wonderful review. Congratulations on the move, please stay in touch. Thank you, James Byrne Managing Director
5/5
GoogleI can’t recommend Oaks highly enough, especially Daniel and Amin. From the valuation to moving day and the whole process in between, the service was brilliant. They were professional but personable and friendly - always contactable and went above and beyond to ensure all went smoothly.
Hi Amber, Thank you very much for working with us and thank you very much for the 5* review. I’m glad we met your expectations, please stay in touch! Thank you, James Byrne Managing Director
5/5
GoogleOaks handled the purchase of our new home. We were incredibly satisfied with the service and especially the speed and regularity of contact. Thanks for all the hard work James!
Hi Ian, Thank you very much for the kind review, it’s appreciated. I hope you enjoy living in your new home, it’s a wonderful house! Stay in touch! Thank you, James Byrne Managing Director
5/5
GoogleWe are first-time buyers, so we don't have an experience to compare this to - but that said, Oaks have been excellent. Jaedan was my point of contact throughout the whole process, and I'll certainly be considering them in the future when we come to sell our property. Thanks!
Hi Mark, Congratulations with the purchase! Thank you so much for leaving a kind review and welcome to the neighbourhood! Stay in touch and all the best. Thank you, James Byrne Managing Director
5/5
GoogleWe just sold our home in South Norwood with Oaks. James, Daniel and the Oaks team have been absolutely stellar! We had some bad experiences in the past and this has surpassed all our expectations! Truly amazing service!
Hi Fran, Thank you for choosing to work with us, I appreciate the review. I merely did the work towards the end but really appreciate the name drop! You had a lovely house and I’m glad you’re happy! Please do stay in touch. Thank you, James Byrne Managing Director
5/5
GoogleGreat personalized experience working with Daniel and his team. Dane provided good and regular communication and the team secured us an above-asking price for our property in SE25
Hi Esther, I’m glad to hear we secured you above the asking price and I’m thrilled you’re happy with the service. Thank you for choosing to work with us, we appreciate it so much. All the very best for the future. Thank you, James Byrne Managing Director
5/5
GoogleIt was a pleasure working with Conal and the rest of the team. They assisted me through the journey of selling and buying my new property. It was all done in a seamless way. I always felt the most welcome visiting the OAKS office, nothing was too much from signing documents or using their broadband. Thank you OAKS.
Hi Vijay, Anybody that sells and buys through us can use as much broadband as they like! Thank you very much for working with us, we thoroughly enjoyed representing you and encourage you to stay in touch. All the very best. Thank you, James Byrne Managing Director
5/5
GoogleI was very pleased with the service given to me by Oaks when selling my property. From the very start of the process they showed great attention to detail and kept me updated constantly throughout the sale. Everything was handled in an efficient and pleasant manner. I have no hesitation in giving them a 5 star rating.
Hi Kieran, Thank you very much for working with us on the sale of your property. Your great review is appreciated as well! Thank you, James Byrne Managing Director
1/5
GoogleHi All, I’ve been waiting to leave this review for quite some time but life’s been pretty manic over the las few months. I bought a property last year which should have been a great experience. Unfortunately, due to the incompetence of some of the agents at Oaks, it was unpleasant. Due to my busy working schedule, I wasn’t able to view a property on the same day my partner did. I tried to organise a viewing at a later date but each time was meet with some sort of excuse. Having had an offer accepted it took more than 6 weeks for me to physically see the property. The reasons given we’re that the vendor wasn’t able to accommodate the viewings midweek. This was a complete lie because I asked the vendor at the property. The vendor also mentioned communications we’re extremely poor which was evident to see. This behaviour is unfriendly and lacked professionalism. The we're 2 occasions on the phone when they we're belligerent when I tried to discuss concerns regarding surveys. Food for thought, Commission isn’t everything. For those interested in instructing this agency, think again. Please ensure you’ve built genuine rapport because they will be the representation of your home. All I ask is that you be accountable and get better. Do better Oaks. I understand Oaks will reply with a message to try and make this seem like an isolated situation.
Hi Urban StockCube, Unfortunately, because your review has been posted under an alias, I am unable to address your concerns directly. If you purchased a property from us last year and have only seen fit to leave a review now, we must have really upset you so for that reason, I’m sorry. I have no interest in making out that it’s an isolated incident. I do take pride in replying to reviews good and bad but I will however, publicly go on record and say that we have been known to irritate some buyers whose surveys flag up so-called “issues” on properties that have been standing tall and safe for over 100 years. Therefore, any form of renegotiations is always out of the question as far as we are concerned. I make no apology for working in our vendors best interests and will continue to do so. Whilst you have every right to share your experience, it’s worth noting that since we opened up in South Norwood, not one vendor has left a negative review and they are the ones that we work on behalf of and pay our fee. Do feel free to e-mail me directly if you wish to discuss further as I’m always open to constructive feedback that will help me grow my business: james.byrne@oaksestateagents.com I wish you nothing but luck and success in your new home. Thank you, James Byrne Managing Director
5/5
GoogleThe South Norwood team have provided an excellent and friendly service. Selling or buying a house in the current climate can be an extremely challenging experience, but their team demonstrated they have what it takes to push through all the ups and downs we experienced and represented our interests when we needed them to. Thank you guys.
Hi David, Thank you very much for choosing to sell with Oaks and also for your kind words. I'm glad you felt well represented and encourage you to stay in touch. Thank you, James Byrne Managing Director
5/5
GoogleConal and Daniel at the South Norwood office were so on the ball and were integral to ensuring the sale went through as fast and smoothly as possible. They kept on top of everything and were always reachable for any questions. As a buyer we absolutely were happy dealing with them and would for sure use them if we become the seller in future! Thanks again to them both and especially to Conal for spending so much time with us that first day showing us lots of properties in the area.
Hi Jolie, Thank you so much for leaving such a glowing review, it’s appreciated. Congratulations with the move, please stay in touch and all the very best. Thank you, James Byrne Managing Director
5/5
GoogleI would highly recommend Oaks Estate Agents for buying a property, in particular Daniel who is based at the Portland Rd office. After having been messed around by previous vendors for over 5months, Daniel knew we were serious buyers & helped us find an alternative property quickly which matched our criteria. We were kept informed throughout the process & I found Daniel very approachable and kept to his word w.r.t to timelines & check-ins which put us at ease after such a bad experience previously. As we had to wait for probate with the vendors Daniel ensured regular communications were maintained between us & the vendors so we knew where we stood and we felt we could trust him to be working in our best interest also. Other colleagues such as Conal who work in the office were also very helpful, so overall we were very happy with the service we received. Thank you Daniel & Team.
Hi Belinda, Congratulations on the purchase! The less said about the first one, the better! I really appreciate you taking the time to leave such a detailed review. Thanks again and stay in touch! Thank you, James Byrne Managing Director
5/5
GoogleI can’t recommend Oaks enough. I went from thinking about moving to having the keys in my hand just 7 weeks later. The partners they recommended were excellent and Dane went above and beyond - even giving me a lift between viewings and meeting me with keys when I ran late. They were helpful and professional at all stages.
Hi Bethanie, Thank you for your kind review and congratulations on the new property! It was so easy because you partnered with the good people we recommend! Stay in touch and all the very best. Thank you, James Byrne Managing Director
5/5
GoogleDaniel and the team were brilliant at supporting us with the sale of our house. Right from the first meeting through to completion they were on top of everything, were brilliant with communication and continued to progress the sale even when there were a few bumps in the road, which they helped us navigate. Thank you guys!
Hi Lydia, Thank you very much for working with us. We really appreciate it and are grateful for the time taken to leave a review. Thank you, James Byrne Managing Director
5/5
GoogleVery happy will the service received from Oaks Estate Agent, from the first instruction, right through to completion of my sale, the team was proactive, friendly, professional and knowledgeable, especially Daniel, Kerri, Megan and Conal. As you know buying/selling can be a stressful process, I would definitely recommend Oaks to take the stress out of the process. Thank you to all mentioned above. Sharon
Hi Sharon, Thank you so much for working with us. Your review is so kind and much appreciated. I’ll pass your words onto Daniel, Kerri, Megan and Conal. Stay in touch and all the very best. Thank you, James Byrne Managing Director
5/5
GoogleInstructed Oaks to sell our house in South Norwood mid September 2022. Sale was complete in Mid December 2022. Received honest advice throughout in terms of house valuation and market situation. Despite interest rate rises and an uncertain economic outlook they secured plenty of viewings and in-depth feedback from potential buyers which was very useful in deciding on a price to accept. After a sale was agreed Dane worked hard to keep everything moving forward, getting answers to queries and sorting out hold ups. If you’re selling in South Norwood then these are the guys to use.
Hi Ben, I think we first spoke before we even had a South Norwood office! Thank you for staying in touch and using our services. We thoroughly enjoyed working with you and are delighted you were happy with the service! Thank you so much for the kind words. Thank you, James Byrne Managing Director
5/5
GoogleId recommend using Oaks . Got my house sold in a reasonably difficult market. Dane was great with the communication and kept me up-to-date at all times. Their rates were pretty decent too, cheaper than 2 of their competitors.
Hi Richard, Thank you for taking the time to leave a review and more importantly, for choosing us to sell your lovely house. Stay in touch and all the best for the future. Thank you, James Byrne Managing Director
5/5
GoogleThe best estate agent ever!! We have no words to express our gratitude to Dane, an estate agent from oaks estate agents in South Norwood. Dane was attentive, approachable and supportive during the purchase of our home. He was very quick at responding to all our questions and was able to reassure us throughout the process from the start to the end. Dane went the extra mile to ensure the process run smoothly and quickly. This was a very quick purchase and we had no issue at all during the process. Thank you Dane and keep up the great work!
Hi Mariam, What a lovely review, thank you so much and congratulations on your new home. I’ll be sure to pass your kind words onto Dane who will appreciate them hugely. Thank you, James Byrne Managing Director
5/5
GoogleThey really do go the extra mile. From meeting Daniel initially, to Conal conducting the viewings and Dane progressing the sale along, their professionalism really stood out. Daniel was true to his word when he came round to value the property -that they really care about giving excellent service, and I fully agree. They also recommended the solicitors that we used, and between Oaks and the Solicitors, I never had to wait more than 2hrs for a response to any of my emails or calls. A special mention to Dane who was so proactive and on-top of everything. Thank you all.
Hi Isabella, Thank you so much for choosing to work with Daniel, Conal, Dane and the team. Your review is outstanding and means a lot. Please stay in touch and all the very best for the future. Thank you, James Byrne Managing Director
5/5
GoogleHad a very positive experience with Oaks from the start, from the initial consultation Daniel was friendly and informative. We went ahead with the open day style of viewings and had offers in the first week. Daniel and Dane who handled my sale kept me up to date with how everything was going. Although had a few hiccups along the way I am now moved in and settling into my new home. I could contact either with any queries and they were always very fast to respond which really helps in this type of stressful situation. Thank you for making my journey as smooth as possible. Regards
Hi Jahanara, Thank you very much for leaving a 5* review. Thank you also for selling your house with us. I hope you have settled in your new home and encourage you to stay in touch. All the best to you and your family. Thank you, James Byrne Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 325.
The four Oaks Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Croydon won Platinum and London won Trusted Agent.
