5/5
TrustpilotThe service is more individualized to…
The service is more individualized to the client
Trusted Agent profile
Oakleaf Homes estate agents in York, Eastleigh, Bardon and 4 more
★★★★★
1,078 reviews across 7 offices and 3 platforms
Oakleaf Homes has seven offices, in York, Eastleigh, Bardon, City of Edinburgh, Glasgow, Sevenoaks and Trafford. Together they have 1,078 reviews on three platforms, rated 4.4 out of 5 overall.
21
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
1,056
Reviews on Trustpilot
All 7 offices
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Our offices
Oakleaf Homes's seven offices, most reviewed first. Each has its own page.
- Oakleaf Homes York6 Alpha Court, Monks Cross Drive, York, YO32 9WN, YO32 9WN1,069 reviews · 12 on Google (2.0)70 in the last 90 days
- Oakleaf Homes EastleighTollbar House, Tollbar Way, Hedge End, Southampton, SO30 2UH, SO30 2UH9 reviews · 9 on Google (3.9)1 in the last 90 days
- Oakleaf Homes BardonUnit 1a, Forest Business Park, Cartwright Way, Coalville, LE67 1GL, LE67 1GL0 reviews · 0 on Google0 in the last 90 days
- Oakleaf Homes City of EdinburghTelford House, 3 Mid New Cultins, Edinburgh, EH11 4DH, EH11 4DH0 reviews · 0 on Google0 in the last 90 days
- Oakleaf Homes Glasgow7 Buchanan Gate, Cumbernauld Road, Glasgow, G33 6FB, G33 6FB0 reviews · 0 on Google0 in the last 90 days
- Oakleaf Homes SevenoaksWeald House, 88 Main Road, Sevenoaks, TN14 6ER, TN14 6ER0 reviews · 0 on Google0 in the last 90 days
- Oakleaf Homes Trafford4 Brindley Road, City Park, Manchester, M16 9HQ, M16 9HQ0 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Oakleaf Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotTracey is a Topper!
From the moment I spoke with the Sales Team at Riverside Quarter (Tracey) it was friendly, helpful and informative. Tracey gave me time, gave me lots of information and suggestions, she backed up everything by email quickly and kept me in the loop at all times. I was most impressed by the product when I saw the showflat but Tracey definitely helped me decide on the location being ideal. Her service was first class
5/5
TrustpilotAn excellent service from start to…
An excellent service from start to finish! Particular thanks to Jen at the site office, who has been brilliant, from our initial enquiry to us moving into our new home. Thank you!
5/5
TrustpilotExcellent service
The reception I got on the 15/06/2025 from Chloe and another lady the day I went to view was great . Both made me feel very comfortable . I then went back to reserve and Chloe explained everything very well and made my reservation a joy to do.
5/5
TrustpilotVery happy with our Barratt home!
The whole process has been smooth & we are very happy with our new Barratt home!
1/5
TrustpilotDo not consider Barratts house
If I had a choice I wouldn't even give one star. When the house is handed over to you it's not even in a clean state, in fact, it is in a state where you start to think if you're even buying a new house. There were numerous issues with the house when it was handed over to us, this included major issues eg gaps in window frames to minor ones such as the arrow indication of the thermostatic radiator valve not facing the right direction. All these issues took ages to sort out, probably close to 2 years. You wonder if they have any sort of standard quality checks in place before they hand a new build over to the buyers. It's like they can't be bothered anymore once they have taken the money. If I could turn back the hands of time, I will definitely not buy a Barratts home.
5/5
GoogleRating only, no written review.
5/5
TrustpilotReally good customer service
Really good customer service, our Barratts home is fantastic a few snagging things but nothing is perfect. James (workman on site) was fantastic with his walk round went into depth about everything. Sales team are good although sometimes didn’t explain things in layman’s terms. All in all impressed with Amberswood Rise.
Agent replied · 23 October 2024
Hi Russ. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure James gets to see your great feedback! Kind regards, Sam
1/5
TrustpilotDeveloper Review
Developer Review: Poor Quality and Unresolved Warranty IssuesI am extremely disappointed with the quality of the home built by this developer. From the moment I moved in, I began noticing numerous issues, many of which should never have passed quality control. These include poorly finished surfaces, faulty fixtures, and plumbing problems, among others.What’s even more frustrating is that despite repeatedly reporting these defects within the warranty period, the developer has failed to address or resolve them. I’ve followed up numerous times, but the responses are either slow, dismissive, or nonexistent. Promises to send someone to assess or repair the problems are rarely fulfilled, leaving me to deal with issues that should have been rectified long ago.This lack of accountability and poor customer service has made an already disappointing experience even worse. A home is a significant investment, and I expected a much higher standard from this developer. Unfortunately, I cannot recommend them to anyone looking for a reliable and trustworthy builder. If you value quality and post-purchase support, look elsewhere.UPDATE I haven’t received any emails on the account linked to Trust Review or the email associated with my Barratt account. Could you please check and confirm if any emails have been sent to either address? Thank you.
Agent replied · 28 December 2024
Good morning,Thank you for sharing your review and we are very sorry to hear about the issues you've experienced. We value your feedback and will use it to improve our processes and ensure a better experience for our future homeowners. We have shared your feedback with the appropriate team who will contact you directly to discuss the concerns you have raised.Kind regards, RosUPDATE:Good afternoon.We're pleased to hear that the relevant team have now been in touch regarding this review. Please do respond back to the team directly so they may arrange for these issues to be investigated. Kind regards, Charlotte.
5/5
TrustpilotExcellent service from the start
Excellent service from the start, staff are incredibly considerate given the stress that moving home can cause.
5/5
TrustpilotIt has been an awesome experience from…
It has been an awesome experience from start to finish. I’m still enjoying the great service provided by the team even when I have moved to the house. A special shout out to Julia for being fantastic.
5/5
TrustpilotWe moved in to our new home a few weeks…
We moved in to our new home a few weeks ago. We are really happy with our new home and Barratts after care has been brilliant.
Agent replied · 23 October 2024
Hi Anette. Thank you for sharing the start of your experience with Barratt Homes.We’ll make sure Lynn gets to see your great feedback! Kind regards, Sam
1/5
TrustpilotPoor customer care service
Poor customer care service. Still chasing them for outstanding jobs over the past 8 months. Their contractor Oregon has messed up my flooring and still can’t arrange a mutual visit with site manager to get to the bottom of this issue. I ask for call back to inform me in the latest update with dishwasher plastic shield and they never call back. Very disappointed with after sales customer care, unlike the sales customer team they are on top on it and were keeping me informed on every single step.
Agent replied · 28 December 2024
Good evening.We are sorry to read this and understand your frustration with the delays and issues you've encountered with the flooring and dishwasher. We strive to provide excellent customer service and are disappointed to hear that your experience has fallen short of your expectations. Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information. Please do add your development and contact details to any correspondence, so we can highlight this issue to the relevant team and ask that someone contacts you. Kind regards, Charlotte.
2/5
TrustpilotI believe that developers should…
I believe that developers should collaborate with their lawyers to assist client throughout the purchasing process, rather than waiting for clients to communicate with the lawyers,as the lawyers may be too busy to address what might seem like simple queries.Improve communication from developers regarding the buying process and associated costs would greatly benefit clients who mat not fully understand these aspects.
Agent replied · 28 December 2024
Good evening, Ms Lee.We appreciate you taking the time to share your feedback. We understand your perspective on the importance of clear communication and collaboration during the purchasing process. We value your insights and will take them into consideration as we continue to improve our services.Best wishes, Charlotte.
5/5
TrustpilotHelpful staff throughout the whole process
We completed on our new home last week, 6 months after reserving our new build. It’s been a long journey, but it’s worth the wait. Becca, our Barrats Sales advisor has been there every step of the way, keeping us updated and informed, sending us photos as the house progressed. Alexi, the site Manager was on hand to show us the house during the build, and then once completed he was there to tell us how everything worked. When I informed Alexi on two minor issues, he had two workmen there that same afternoon to address and fix them. Really happy with how welcoming and helpful Becca and Alexi have been. The house itself is in excellent condition and all of the aftercare information and manuals have ensured we are well equipped to get the very best out of our home.
5/5
TrustpilotGreat aftercare experience with Barratts
Since moving into our new build at Whittle Gardens we have had a few issues. Every time we have contacted the customer care team they have been so kind and helpful. They haven't made us feel silly about any of the questions. All of our issues have been sorted quickly (despite it being christmas week) and all the workmen who have attended have been so helpful and friendly. Amanda and Karen at the sales office have been great and the site team Joe and George have been brilliant. We also had a builder come out called Phil who was lovely. We love our new house and are very happy with the after care from Barratts, their after care teams and the builders!
5/5
TrustpilotWest Meadows @ Arcot
Claire has been brilliant! She has kept us updated, informed and let us ask a million questions!!!! Nothing has been a problem. We felt happy and welcomed from the initial contact. Show homes are to top quality as are staff.
5/5
TrustpilotGilmerton heights development
Huge shout out to Rachel, Danielle, Grant and Laura for providing a first class service from the start of my reservation to moving in and even after being moved in. Really couldn’t have asked for a better team to help me with my home move. My snagging list was minimal and the team go above and beyond to help and no question is a stupid question to them. So thanks so much!
5/5
TrustpilotVery happy with our recent purchase
Very happy with our recent purchase. Communication both before and after our purchase has been great and our sales associate Jen is great. Also really happy with the site team, to mention Dean in particular as he has gone above and beyond since we moved in last week. Thank you!
5/5
TrustpilotExcellent service and support in buying…
Excellent service and support in buying my new Barratts home. Used the services recommended and everything ran very smoothly.
Agent replied · 28 December 2024
Hi Elizabeth. We appreciate your kind words and are thrilled to hear about your positive experience. We appreciate your feedback about our services and support.Thank you for choosing Barratt Homes for your new home purchase.Kind regards, Sam
1/5
TrustpilotCouldn’t build a Lego house let alone an actual property
Couldn’t build a Lego house let alone an actually property. Excellent customer service until something goes wrong in which they then turn into patronising bullies. Would highly recommend if you are desperate to move to a house with problems.
Agent replied · 28 December 2024
Good evening,We are very sorry to hear about your experience. We strive to provide excellent customer service and are disappointed to read your feedback. So we can share your review with the appropriate team, we have instructed Trustpilot to gain further information.Kind regards, Ros
1/5
TrustpilotI haven't met a single honest person…
I haven't met a single honest person within this company. From the sales agents to customer service I feel like we are continually fobbed off with inaccurate information and it seems to me its either negligence, or bare faced lies. I would never ever buy a house from this company again. Dishonest and soulless. How in the world they have 5 stars in customer service is beyond me! They completely ignore you and then fob you off with generic responses that they probably use for everyone regardless of the issue. I've even spoke to the head of customer services who was even worse than her colleagues in dealing with our grievance as she gave opposite (untrue) information. At this point we have no where left to go other than the legal route as we strongly believe our house has been miss sold to us and we've had nothing but false information given to us at every turn. Edit: Yes, Kerry has been in touch giving inaccurate information. So frustrating dealing with different agents every single time an email is exchanged, and the agents can't even agree on true and untrue information to pass on. Just another attempt to fob us off so we get bored and give up. As a house is the most expensive thing we will ever invest in, we are prepared to go as far as needed with this.
Agent replied · 28 December 2024
Good afternoon, Georgina.We do understand your frustration and disappointment with your experience. Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information. Please do add your development and contact details to any correspondence, so we can highlight this issue to the relevant team and ask that someone contacts you. Kind regards, Charlotte.UPDATE:I understand Kerry from our customer care team has been in direct contact with you today to address your concerns.Kind regards, Ros
1/5
TrustpilotAvoid at all costs
The company is full of liars. From the minute you step into the sales office lies are told to sell you a house. Customer service will lie to you constantly and depending which agent you get (it’s never the same) you’ll get different lies told, all to make you go away and accept and regret the crappy investment you’ve made. Don’t go near this house builder they are the plague.
Agent replied · 28 December 2024
Good afternoon,Thank you for your review. We take all customer feedback seriously and would like to share your feedback with the appropriate team. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information so we are able to identify the correct team to pass this to.Kind regards, Ros
5/5
TrustpilotVery good experience .Staff are great…
Very good experience .Staff are great and professional put you at ease straight awayThe homes are outstanding we put a reservation on one.
Agent replied · 28 December 2024
Hi Steven. Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be helpful, and that you were impressed with the homes. We wish you all the best with your reservation and look forward to welcoming you to your new home.Kind regards, Sam
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Oakleaf Homes
Which Oakleaf Homes office has the most reviews?
York has the most, with 1,069 reviews rated 4.4 out of 5, followed by Eastleigh with 9.
Where are the Oakleaf Homes offices?
The seven Oakleaf Homes offices, by town:
- Bardon: Unit 1a, Forest Business Park, Cartwright Way, Coalville, LE67 1GL, Bardon, LE67 1GL
- City of Edinburgh: Telford House, 3 Mid New Cultins, Edinburgh, EH11 4DH, City of Edinburgh, EH11 4DH
- Eastleigh: Tollbar House, Tollbar Way, Hedge End, Southampton, SO30 2UH, Eastleigh, SO30 2UH
- Glasgow: 7 Buchanan Gate, Cumbernauld Road, Glasgow, G33 6FB, G33 6FB
- Sevenoaks: Weald House, 88 Main Road, Sevenoaks, TN14 6ER, TN14 6ER
- Trafford: 4 Brindley Road, City Park, Manchester, M16 9HQ, Trafford, M16 9HQ
- York: 6 Alpha Court, Monks Cross Drive, York, YO32 9WN, YO32 9WN
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