Oakleaf Homes estate agents in York, Eastleigh, Bardon and 4 more

★★★★★ 1/5

Trustpilot

Further more to a review I left when I…

Further more to a review I left when I first moved in. It's only got worse. Barratts preach that their aftercare is amazing when it's not. Since my last review we was kindly given a voucher and a patio of our choice due to the unprofessional behaviour of site staff and ongoing issues with our heating and out of hours team but that has thankfully been resolved.We still have snags that are still waiting to be done and the site manager is ignoring my emails.We had a new front door fitted two weeks ago because our original one was terrible, the new one is so much better but I am still waiting for someone to come down and seal the outside and inside of the door. I was put off from having a new front door because it was going to be too much hassle but I persisted because it wasn't right.Our patio door handle keeps dropping and is hard to lock, luckily we have someone coming out in a couple of weeks but this has happened before.Our bath panel is still cracked and awaiting to be changed.Our porch was put up damaged and was supposed to be repaired two weeks ago but have heard nothing since chasing. We are still waiting for our white goods in bathroom to be touched up because they was marked when they moved in.3 Kitchen cupboard doors require replacing still.Our shower seal at the bottom of the door has broken and awaiting replacement.. we only moved in three months ago and things should not be breaking this easy!Patio doors marked from when we first moved in.Still awaiting cooker splashback to be replaced.The site manager always told me to contact him with any issues. The other day I emailed him because they was doing my patio, and they left it unsafe for my daughter to go out in the garden. I recieved a letter through the post from barratts regarding parking issues that was nothing to do with us and when I emailed the site manager he came down into my garden and was rude towards me, asking why I was emailing him because he was taking it to heart. I'm still awaiting an appology from how rude he was but no one seems to care about how unprofessional he was. I was told he knew nothing about the letter but speaking to other residents he knew. It's crazy how trades can park whever they like and we get letters reminding us we shouldnt do this or rhat. At this time he also had covid and never told me, again as I have said.. I appreciate people do not need to isolate with covid but I work within healthcare and I would of had to of isolated if I contracted it from him and been on ssp which I cannot afford.Why is everything such a battle to get completed when we this is the biggest purchased of our lives, which has caused nothing but arguments with me and My husband.

MRS · 30 June 2022 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Everyone has been brilliant so far

Everyone has been brilliant so far, especially Claire and Andy. Really helpfully and making my move so easy. Thank you!

Carolyn · 28 June 2022 · Oakleaf Homes York

★★★★★ 3/5

Trustpilot

First new build there…

After buying my first new build there was a lot of snagging, site managers were brilliant but the communication between customer service and me was poor. I had to chase up everything, the stranded reply was sorry I have been on annual leave, even sent an email to the MD as was getting nowhere fast. The kitchen was a disgrace and I was left to deal with that with Moores again customer service was shocking, all I got off Barratt was you need to speak to Moores and didn't want to help Things are getting sorted just a long painful process

Ian · 21 June 2022 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Great service from start to finish

Rating only, no written review.

Julie · 27 May 2022 · Oakleaf Homes York

★★★★★ 1/5

Trustpilot

Wish we NEVER PURCHASED A NEW BULLD FROM BARRATTS

Well we have been living in our home for four weeks.Garden only finished yesterday, 3.5 weeks after completion and still not completed to a good standard.Issues with out of hours and our heating. Sticky valves, issues with heating being wired up to wrong zones, boiler wired up wrong and faulty thermostats.Lumpy walls which the deputy site manager had said there is nothing they can do. Lots of tape and nail marks, cracked and marked sinks..the list goes on!!Site manager did not turn up to my first nor second 7 day snag list so had to be rearranged, asked for deputy site manager to do this. He arranged time and date but was three hours late.. the next day he comes around with the site lads who I have on my video doorbell as there was motion outside. The deputy site manager is there selling the site staff how f#@#£&g petty my snags are. When. I have just paid £250,000 for a house.. I want it correct.Very unprofessional behaviour and I will not accept it.

MRS · 27 April 2022 · Oakleaf Homes York

★★★★★ 5/5

Google

Excellent service and friendly, helpful staff

Jill · 24 March 2022 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Extremely helpful at the sales office

Extremely helpful at the sales office. Knowledgeable and practical.I hope the rest of sale goes through as well and that the build will be of high quality.

J · 7 January 2022 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, quick and easy process

Julie · 27 November 2021 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Great service and support

Great service and support. So far very happy with the flat

Magda · 6 November 2021 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Very supportive sales team and a great…

Very supportive sales team and a great service so far. I’ve yet to move in but really looking forward to it and to experience the excellent build advertised by Barratt.My only negative would be the cost of flooring. Include it in the house price. If it was more reasonable it would make the moving in so much easier and an enjoyment.

Ww78 · 22 October 2021 · Oakleaf Homes York

★★★★★ 1/5

Google

Rating only, no written review.

Becky · 24 March 2021 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

So far has been a great experience.

So far has been a great experience.Everything from the reservation to the mortgage advisor and solicitor has been swift and efficient.Honest and welcoming, its a great team to work with and has first time buyers they are there to awnser all of your questions and concerns.

Luis · 2 March 2021 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Fantastic business

Despite the pandemic, the Barrett sales team have been really helpful, professional and optimistic all the way through. They supported me even with issues I had with my solicitor.Upon arrival, I was delighted to find out they had gone the extra mile and put some extra surprises in my flat too.It’s been a really positive experience and I would recommend them to anyone.

Sam · 10 November 2020 · Oakleaf Homes York

★★★★★ 1/5

Trustpilot

Barratt has sold us the property which…

Barratt has sold us the property which is above BIN storage area. This was never mentioned anywhere before buying the house, they never told us about that, the flat design brochure never mentioned or shown anything like that. We smell the rubbish full day from our balcony and from our windows. Was very happy when we decided but now its not the same feeling. NOT HAPPY WITH THEM

Ravi · 17 September 2020 · Oakleaf Homes York

★★★★★ 5/5

Facebook

My husband and me have rented a flat with this Agency. Ali immediately appeared very kind, helpfull and really professional. We definitely recommend this Agency. Thank you Ali

Daniela · 7 July 2020 · Oakleaf Homes York

★★★★★ 5/5

Google

Rating only, no written review.

Laura · 24 April 2020 · Oakleaf Homes Eastleigh

★★★★★ 5/5

Google

Rating only, no written review.

Jason · 24 April 2020 · Oakleaf Homes Eastleigh

★★★★★ 1/5

Google

No i didn't

Valerie · 24 April 2020 · Oakleaf Homes Eastleigh

★★★★★ 1/5

Google

Rating only, no written review.

J · 24 March 2020 · Oakleaf Homes York

★★★★★ 1/5

Google

Very unhelpful people, not interested in serving the customers they represent.

Yorkshire · 24 March 2020 · Oakleaf Homes York

★★★★★ 1/5

Google

The man I spoke too was rude and unhelpful didn't point me in the right direction of who I needed too phone next! Spoke to me in a sarcastic tone terrible customer service will not be phoning these people again!

Nicole1 · 24 March 2020 · Oakleaf Homes York

★★★★★ 5/5

Google

Rating only, no written review.

Janice · 25 April 2019 · Oakleaf Homes Eastleigh

★★★★★ 1/5

Google

Very rude and unhelpful

Karen · 25 March 2019 · Oakleaf Homes York

★★★★★ 5/5

Google

Very helpfull staff especially Dawn on the phone. nothing to much for her. Many thanks

Sean · 25 March 2019 · Oakleaf Homes York