Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNot a 5 Star Builder
Really poor standard of finish to the play park - no communication on when it will be finished- path not accessible for wheelchair users due to uneven surface- half the path tarred - half loose win-dust. One path leads to a fence with no gate, the other fence with a gate has no path . As unfinished not handed over the factor - so bins overflowing - litter everywhere & grass not been cut . Despite numerous attempts to contact customer team no response. Extremely poor - definitely not a 5 star builder . Happy to take your money for the house and run. I would not recommend Barret to anyone.
Pauline · 16 September 2026
Agent replied · 23 September 2026
Good evening, Pauline.
We are very sorry to read this has been your experience and that you are still awaiting a response.
Could you please respond to Trustpilot's request for more information and provide your contact details.
We can then escalate these matters across to the relevant team and ask that someone contacts you directly with an update, and to discuss these matters further.
Kind Regards, Charlotte.
★★★★★ 5/5
Trustpilot100% recommend Barrett Homes, Sittingbourne
Ashlee has been more than accommodating to myself and my partner as first time buyers. He has been in constant communication with us and has answered all of our questions that we had asked. He has made sure that we know about all of the information that we know. Right from the start he has been an absolute star.
Sophie · 13 September 2026
Agent replied · 23 September 2026
Good evening, Sophie.
We are so pleased to hear how Ashlee has contributed to making your first home buying experience such a positive and supportive one. We will pass this kind feedback onto Ashlee and the team.
We wish you all the best with your upcoming move - keep that kettle handy!
Kind wishes, Charlotte.
★★★★★ 5/5
TrustpilotWe have just moved into our new build…
We have just moved into our new build property. There were a few snags that needed sorting. We got in touch with Jenna, she promptly got a date for us for when the work will be carried. Next day the work men came out to do the various jobs. Damo came in to do the paintwork and other bits and bats, he was excellent and really took care in his work. Jenna came around to check the work carried out and asked if we are satisfied. Overall both Jenna and Damo were brilliant and Barrats are lucky to have the 2 working for them.
Majid · 19 March 2026
Agent replied · 20 March 2026
Good evening, Majid.
We are happy to hear that the snagging process in your new home went smoothly. It's great to know that Damo and Jenna addressed the issues efficiently and to your satisfaction. We appreciate your positive feedback.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotLove our new home & Roxy was brilliant
Mr and Mrs Stacey here at Number 32 Alexandra. We have recently moved into our new build property, which will be our forever home and we absolutely love it! The work completed throughout the house is fantastic and Roxanne at Barratt has been brilliant in helping to make it all possible. Thank you so much!
Mr · 11 September 2026
Agent replied · 23 September 2026
Hi Mr & Mrs Stacey,
Thank you for your lovely review. We’re delighted to hear how happy you are with your new forever home and that Roxanne has been so helpful throughout your journey.
Unfortunately, we haven’t been able to identify your details on our system from the information provided, so we’ve asked Trustpilot to contact you for a little more information. We’d love to make sure your kind feedback reaches Roxanne and the right team.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotWe had a great experience overall from…
We had a great experience overall from start to finish. The sales and customer service experiences we got from the Orchard Green sales office was top notch. They were always available and easy to reach when needed. The quality of the finishes and attention to detail shown in attending to snags and closing them out prior to completion was excellent and timely. I would definitely recommend Barratt's to family and friends.
Oluwadamilare · 16 March 2026
Agent replied · 20 March 2026
Good evening Oluwadamilare. We're happy to hear that you had such a great experience with our Orchard Green team.
It's wonderful to know that you found the service helpful and supportive throughout the process.
We will certainly share your feedback with the team and we wish you many happy years in your new home.
Kind regards, Sam
★★★★★ 4/5
TrustpilotCompletion Day
On arrival I was met by one of the site workers ,who was very helpful and supportive whilst waiting to gain entry , which was quite late .During the whole process Barratt were in touch throughout the whole completion process-namely Elaine and Tony
Heidi · 19 September 2026
Agent replied · 23 September 2026
Good evening Heidi. Congratulations on moving into your new home! Thank you for taking the time to leave a review at such a busy time - it's great to hear that the whole team have looked after you so well throughout the whole process. Kind regards, Beth.
★★★★★ 5/5
TrustpilotCompany is swif, fast and friendly.
Company is swift at attending to clients and they do a good job. Phil was assigned to do some works at number 12 Embling Way Matson Gloucester. He did an excellent top notch job, he's a friendly mate and does his work efficiently.
KudzaiNimrod · 11 September 2026
Agent replied · 23 September 2026
Hi,
Thank you for your lovely review, we're delighted to hear you received such great service and that Phil did an excellent job. We'll be sure to pass your kind comments on to him and the team.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotWe bought a Buchanan in Holly View
We bought a Buchanan in Holly View, Cwmbrân. The team there was excellent, Chelsea, Bev and Jeanette. Tom the site manager was also amazing. We had issues with buyers in our old home pulling out the sale last minute and reselling twice. They were so patient and tried everything to help us move. We will always recommend Barratt's to anyone.
Hollie · 16 May 2026
Agent replied · 26 May 2026
Good afternoon Hollie. We are so pleased to hear about your wonderful experience with our Holly View team.
We appreciate your feedback, and we are delighted we could help you move into your new home.
Wishing you many happy years making memories.
Kind regards, Sam
★★★★★ 5/5
TrustpilotGreat service
The whole process was fairly painless from purchase to moving in to our new house. Victoria is helpful and very knowledgeable. The after sales have been great with a quick response to our snagging list. We’re so happy in our house.
Mrs · 20 September 2026
Agent replied · 23 September 2026
Good morning. Thank you for your lovely feedback and I'm so glad to hear that the team at Lairds Gate made the whole process so straightforward. Wishing you many happy year in your new home. Kind regards, Beth.
★★★★★ 1/5
TrustpilotShoddily made apartments
Shoddily made apartments. We recently paid over £2k to fix the badly fitted plumbing which resulted in a bad leak in the downstairs apartment. Secondly, the drainage in the shower was poorly constructed leading to blockages. Same for the bath. Also, the boiler needs replacing after only ten years. Finally, the monthly maintenance charges have gone up from £100 a month to over £300 a month. Really bad experience
Michael · 24 February 2026
Agent replied · 24 February 2026
Good morning, Michael.
We appreciate you bringing these significant issues to our attention and would like to pass on your feedback to the relevant team.
Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team.
Kind regards,
Isla.
★★★★★ 5/5
TrustpilotCherise Merralls
Just starting to work with Cherise Merralls ( Barratts Martello Lakes ) and we are impressed by her attentive, professional approach. Fingers crossed we can make this process work for everyone. Thanks Cherise.
Nicholas · 15 September 2026
Agent replied · 23 September 2026
Hi Sarah and Nick,
Thank you for your lovely feedback. It’s great to hear that Cherise at Martello Lakes has made such a positive impression already. We’ll be sure to pass your kind words on to her, and we wish you both all the very best as your home buying journey continues.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotWe recently moved to Clipstone Park and…
We recently moved to Clipstone Park and site manager David made our moving experience extremely positive. He went above and beyond to arrange prompt snag repairs, using clear communication and politeness. He was reliable and trustworthy and helped us to settle in smoothly. Couldn't have asked for a better hardworking person!
Cristina · 9 May 2026
Agent replied · 26 May 2026
Good morning.
We are happy to hear that your moving experience has been positive. It's wonderful to know that the repairs were arranged quickly by David. We appreciate your positive feedback on settling in smoothly.
Kind wishes,
Isla,
★★★★★ 5/5
TrustpilotGreat Experience Buying First home
We’ve had a really great experience buying our new home at St Clements Brae, Plot 288. The whole process has been smooth from start to finish. Matthew was really informative from the beginning and was always available to answer any questions we had, which made everything much less stressful.
Adam · 20 May 2026
Agent replied · 26 May 2026
Good evening, Adam.
We are so pleased to hear how Matthew, Shaun and the team helped to make your first home process such a positive and supportive experience.
We will make sure the team gets to see your kind comments, they will be thrilled.
Thank you for taking the time to leave this review and your recommendation, we wish you many happy years in your new home.
Kind wishes, Charlotte.
★★★★★ 5/5
TrustpilotExtremely helpful site salespeople…
Extremely helpful site salespeople especially Matt and Oliver, always happy to answer questions and provide information as well as offering appointments at convenient times around work and childcare.
Ellie · 20 September 2026
Agent replied · 23 September 2026
Hello Ellie,
Thank you for your lovely review. It’s fantastic to hear how helpful and accommodating Matt and Oliver have been, especially when arranging appointments around work and childcare. We’ll be sure to pass your kind words on to them and the team at Highgrove.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotJackPurchasing my ground floor apartment.ie was helpful from Day 1 Monday my…
Jackie was helpful from Day 1 Monday my 1st viewing. On my 2 nd viewing with my family on the 21st February I made my decision to buy and place my deposit. All my questions were answered. Help was given also with the digital questionnaire. I now have to instruct the solicitor tomorrow.
Anna · 22 February 2026
Agent replied · 24 February 2026
Good evening, Anna.
We are happy to hear that the viewing experiences have been helpful and that all your questions were answered. We appreciate your positive feedback and hope the completion goes smoothly.
Kind wishes,
Isla.
★★★★★ 1/5
TrustpilotPoor build quality compared to other…
Barratt Home's build quality is poor in comparison to other Companies. Barratt Home's do make the properties look appealing, however the cheapness and quality of some of their fittings are extremely disappointing. The taps and light fittings are flimsy and we strongly believe even the small everyday items and fitting's matter equally. This make's a significant difference. We have had problems with some of the windows and doors closing.
Ms · 10 September 2026
Agent replied · 23 September 2026
Good afternoon,
Thank you for sharing your review. We're very sorry to read your feedback and would like to pass your comments to the relevant management team. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do add your full name and contact details to any correspondence and we will ensure your comments are passed to the correct team.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotJohn Hewitt - Great customer service!
John Hewitt was extremely friendly and customer focused during his visit to my home. He gave an overview of the work that he was doing, and updated me throughout where necessary. Very conscientious, and the work was excellent.
George · 11 May 2026
Agent replied · 26 May 2026
Hi George,
Thank you for your feedback. We’re delighted to hear you had such a positive experience and that everything was clearly communicated throughout. We’ll be sure to pass your comments on, thanks again for taking the time to share your review.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotThank you to Peter that fixed our door…
Thank you to Peter that fixed our door very polite and took no time at all
Andrea · 15 September 2026
Agent replied · 23 September 2026
Hi Andrea,
Thank you for your lovely feedback. We’re really pleased to hear Peter was able to get your door sorted so quickly and was polite and helpful throughout. We’ll be sure to pass your kind words on to him.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 2/5
TrustpilotGarden Nightmare
We bought our home last year and have had consistent issues with our garden since the winter. We raised an issue regarding flooding at the start of the year and Barratt acknowledged this straight away and said a landscaper would be booked in March/April time for us - come the end of April we had heard nothing. We chased this up and were told the work would happen in the beginning of May - work started at two neighbours gardens and completed and we were told we were next and they never came. We’ve been chasing this up since and keep getting told it’ll be next week but consistently are let down. We’ve had to cancel plans for patios as we can book in with external contractors. Currently told it’ll be this week but not holding my breath! After months of being let down I’m hoping for some compensation like maybe being able to enjoy a patio from them!
Megan · 26 May 2026
Agent replied · 23 October 2024
Good evening, Megan
Thank you for taking the time to leave your review, though we are very sorry to read about the issues you have described.
We would like to pass this feedback onto the relevant team who will look into this further for you.
Unfortunately, we are unable to identify your property from the information included in your review. Where we cannot identify a customer by their review, we will request that Trustpilot contact you on our behalf to obtain further details.
To allow us to look into this further, please include your plot number, development name and contact details when responding to Trustpilot’s information request.
Kind wishes, Charlotte.
★★★★★ 5/5
TrustpilotPart x with Barrett
Part x with Barrett, excellent service and Customer care from Barratt Brough from start and still continues after we have moved in . Kept fully updated of progress since last September when we reserved the property to complete last week. Since moving in we have had the site manager visit and the site sales advisor checking to see all was well, giving instructions if not sure and checking to see if we had any faults for them to rectify. Fantastic service and lovely home x
Mr · 22 May 2026
Agent replied · 26 May 2026
Good evening Tom. Thank you for taking the time to leave a review and it's so lovely to hear that your Part Exchange purchase has gone so smoothly. We hope you are very happy in your new home. Kind regards, Beth.
★★★★★ 1/5
TrustpilotDon’t buy a Barratt home
We have just moved in and it’s be a nightmare. We were messed around whilst waiting to move whilst I was pregnant and was meant to be in before baby arrived. We ended up moving when baby was 6 weeks old. I’ve had to have people in and out of the house due to issues and the house is not to a good standard. I paid for a professional snagger who has found 150+ items to sort. This included the fire doors not being NHBC compliant. I appreciate some of the 150 are not major but the finishes to the house are of a poor standard with having to have tiles replaced, things not fixed correctly or missing and items we have paid for damaged. We also had a workmen in to correct one of the doors and I could hear him trying to cut corners in completing the work to the standard required and he was told to do it properly. Moving into a new build you expect snags / few issues but the standards really are very low.
Erika · 21 May 2026
Agent replied · 26 May 2026
Hi Erika,
Thank you for taking the time to share your feedback, we’re very sorry to hear about your experience.
We take complaints like this seriously and will ensure your comments are passed to the relevant management team to review and look into further.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotVictoria at Lairds Gait has been…
Victoria at Lairds Gait has been incredible throughout the process. Amazing at her job
Mr · 11 September 2026
Agent replied · 23 September 2026
Hi Mr Forbes,
Thank you for your review, we’re delighted to hear Victoria at Lairds Gait has provided such great support throughout your journey. We’ll be sure to pass your kind words on to her.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 1/5
Trustpilotvery poor build quality
very poor build quality. we moved in 4 years ago and had 4 site managers and assistant managers come and gone. everytime we have to make a complaint to get anything done example ot took 2 years to fix a very stiff front door that a 9 year old couldnt open. now at our 4th year only half has been done what was suppose to be a warranty fix (plumbing issue with kitchen sink) has partially flooded our kitchen even after 3 fixes. when we called thr emergency after hours line with water bursting out this time, the person on the phone said sorry your warranty has expired we cant do anything about it ! shocking if only they got it right thr first time.
JOEY · 7 May 2026
Agent replied · 26 May 2026
Hello Joey,
We’re sorry to read about your experience. As we’re unable to identify you from your Trustpilot handle, we’ve asked Trustpilot to request further details. Please include your plot number and development name so we can look into this for you.
Kind wishes,
Alice from the Barratt Homes team.
UPDATE
Good morning. We understand that your local customer care team has now contacted you regarding this review.
Kind regards, Sam
★★★★★ 4/5
TrustpilotEmployed by The Profesional Snagging…
Employed by The Profesional Snagging Company I was sent to inspect a newly completed home in the Treledan development in Saltash. At the sales office I was greeted by a very plesant lady Karen, who directed me to the site where I was greeted by the Sub Site Agent Dexter, who spent the next two hours going through the property. A very plesant experience and a very well turned out home that the customer should be proud of.
Michael · 16 May 2026
Agent replied · 26 May 2026
Good afternoon Michael. Many thanks for leaving such lovely feedback regarding the whole team at our Treledan development -glad they gave you such an easy shift with such a good finish on the home. Kind regards, Beth.
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