Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotExcellent House - Excellent service
I would like to thank Mike for the excellent service. We moved into our new home at the beginning of the year and are very happy with it. Even though we don't have any major issues, Mike still takes the time to call and check if everything is going well. I am very grateful to him for that. Special thanks also go to Sam, a true professional. I highly recommend this builder company.
Наталія · 12 October 2026 · Oakleaf Homes York
Agent replied · 13 October 2026
Hi Наталія,
Thank you for your lovely review, we're delighted to hear how happy you are with your new home and that Mike and Sam have provided such excellent service. Unfortunately, we've been unable to identify you from the details provided, but we'd love to pass your kind feedback on to the team. We've asked Trustpilot to request a little more information so we can do just that.
Thank you again for your recommendation.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotMegan was extremely informative
Megan was extremely informative, friendly and welcoming. She made the process easy and less stressful.
Tracey · 12 October 2026 · Oakleaf Homes York
Agent replied · 13 October 2026
Hi Tracey,
Thank you for your lovely feedback, we're delighted to hear that Megan made such a positive impression. We'll be sure to pass on your kind words to her.
Wishing you all the best in your new home.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotRuby and Emma Keiller’s Rise
Ruby and Emma in sales were absolutely brilliant every step of the way and stayed in touch throughout the process.
They really added the personal touch
Roz · 12 October 2026 · Oakleaf Homes York
Agent replied · 12 October 2026
Good afternoon,
Thank you for sharing your review. Ruby and Emma will be delighted to read your feedback! We hope you have many happy years in your new home.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotA Credit to the Business
I wrote a previous review based on a bad experience, maybe even a bad day and a little hasty with emotion getting the better of me. On reflection I wanted to give credit where credit is deserved. We moved into our new home at the end of July and if anyone has moved house recently then you will realise how stressful this experience is. I don't know a single person that says otherwise. Julie at Barratt's (Church Fields) was excellent and doing a job that doesn't look easy in the slightest making the whole process as comfortable as possible, after we moved in the support didn't end there neither. She even called after my bad review to make sure all was ok even though it had nothing to do with herself. Thank you!
Richard · 12 October 2026 · Oakleaf Homes York
Agent replied · 11 October 2026
Good afternoon,
We appreciate you taking the time to update your thoughts and share your experience with us. We are so glad to hear that the ongoing assistance you received helped make the transition into your new home smoother. Your thoughtful feedback means a lot to us and we wish you many happy years in your new home.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotGreat service and support
Tony at Carrick Meadows provided us with great service and options when looking to buy, and has been very responsive throughout the sales process. All of the Barratt staff we've interacted with have been extremely helpful and knowledgeable. It helps that the houses are nice too.
RA-B · 12 October 2026 · Oakleaf Homes York
Agent replied · 12 October 2026
Good afternoon,
Thank you so much for the wonderful 5-star feedback. We are thrilled to hear that you have received excellent guidance and prompt communication from the team.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotHussan was very friendly and the…
Hussan was very friendly and the process was very smooth
Noel · 12 October 2026 · Oakleaf Homes York
Agent replied · 12 October 2026
Good morning,
Thanks for this lovely review about Hussan!
Kind regards,
Ros
★★★★★ 5/5
TrustpilotGreat customer satisfaction from their…
Great customer satisfaction from their staff and their pricing and location
Johnson · 11 October 2026 · Oakleaf Homes York
Agent replied · 12 October 2026
Good morning,
Thank you so much for taking the time to leave us a great review. Your kind feedback means a lot to us and we will share it with the local team.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotThe process is very clear and…
Megan at Lancaster gardens is very helpful and patient. The process became very clear and straightforward
Terry · 11 October 2026 · Oakleaf Homes York
Agent replied · 12 October 2026
Good evening Terry. Thank you for leaving us this lovely review. It's so great to hear how well Megan has looked after you. We will pass on your kind words.
Kind regards, Bella
★★★★★ 5/5
TrustpilotNew build purchase process
It was a very straightforward and simple process to purchase the property, made especially so by the helpful and knowledgeable sales staff.
Would definitely recommend this housebuilder to anyone looking to purchase a new build.
Anon · 11 October 2026 · Oakleaf Homes York
Agent replied · 23 October 2024
Good afternoon,
Thank you for your great review. We would love to pass your feedback onto the relevant team for you. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do add your development name and contact details and your full name so we can ensure your comments are passed onto the correct team.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotFantastic friendly and meticulous…
Fantastic friendly and meticulous customer care so delighted we are buying one of your homes.
Alan · 11 October 2026 · Oakleaf Homes York
Agent replied · 12 October 2026
Good evening Alan.
Thank you for taking the time to leave us a great review. We are delighted to hear you have been happy with our customer care.
Kind wishes,
Bella
★★★★★ 5/5
TrustpilotOur second Barratt home
Our second Barratt home, a huge thank you to James, Craig and the rest of the Barratt team !
We had such a fantastic experience with our first Barratt home that choosing them again felt completely natural.
While out on a bike ride, we discovered that Barratt were building in an area where we had always wanted to live. Literally two days later, we had reserved our dream home!
Once again, James has been absolutely brilliant. His experience and knowledge really show, and he’s always been approachable, helpful and patient with our many questions. Whether it’s explaining the next steps, discussing options or getting back to us with answers, he has made the buying process so far a real pleasure. Thank you, James, we really appreciate everything you’ve done for us!
We were then delighted to find out that Craig, the site manager responsible for our first home, is also overseeing this development. Our previous home was faultless, and we were extremely satisfied with the whole experience. The site was always so well organised, with clean roads, tidy working areas and everything properly secured. That attention to detail really stood out.
Knowing that both James and Craig are involved again gives us so much confidence as we look forward to moving into our new home.
We’re still in the buying process this time, but having the same people looking after us gives us real confidence.
If you’re wondering whether buying a new-build home is worth it, our experience has been a definite yes. We’re choosing Barratt for the second time, and that probably says it all
Krzysztof · 10 October 2026 · Oakleaf Homes York
Agent replied · 11 October 2026
Hi Krzysztof,
Thank you so much for choosing Barratt Homes for a second time. It's wonderful to hear that your first experience was so positive and that James and Craig are once again helping you on your homebuying journey. We're delighted they've given you such confidence in your decision, and we'll be sure to pass on your lovely feedback.
We wish you all the best as you look forward to moving into your new home.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotGreat experience
Great experience. Lovely and helpful people especially Helen from hawthorn estate. Great communication between us and Helen. Def recommend Helen in the future
Celia · 9 October 2026 · Oakleaf Homes York
Agent replied · 10 October 2026
Good evening Celia. It's so great to hear how well Helen has looked after you and hope you don't have too long to wait until you're in your new home. Kind regards, Beth.
★★★★★ 5/5
TrustpilotExcellent service from the Barratts sales team
From the start reserving the house and everything in between, communication has been good and everything done to the outlined timeline at the start. Jackie in particular in the sales office has been a great asset to both Barratts and our purchase of our Halton house.
Alan · 9 October 2026 · Oakleaf Homes York
Agent replied · 10 October 2026
Good evening Alan. Thank you for taking the time to leave a review and I'm so happy to hear that the team at Waldmers Wood made the whole process so smooth for you. I hope you are very happy in your new home. Kind regards, Beth.
★★★★★ 2/5
TrustpilotJust don't
Just don't! I bought one off plan, design good thank you architects. I had not expected so much snagging, and very poor service from that. I reviewed earlier but Trust Pilot took it down as I was so despondent. Not much better now, and they have decided they won't do any more snagging. So kitchen a mess, in three rooms where the plasterboarders could be bothered to do a good job, left with dents or huge bumps and the front door is full of sagging mastic Just go elsewhere.
Helen · 8 October 2026 · Oakleaf Homes York
Agent replied · 10 October 2026
Good evening, Helen.
Thank you for taking the time to leave your review, though we are very sorry to read about the issues you have described.
We would like to pass this feedback onto the relevant team who will look into this further for you.
Unfortunately, we are unable to identify your property from the information included in your review. Where we cannot identify a customer by their review, we will request that Trustpilot contact you on our behalf to obtain further details.
To allow us to look into this further, please include your plot number, development name and contact details when responding to Trustpilot’s information request.
Kind wishes, Charlotte.
★★★★★ 5/5
TrustpilotThe whole process was very smooth
The whole process was very smooth. Josh the sales manager was helpful and knowledgeable. The Solicitors they suggested, again really good and speedy. The whole process from start to finish took 6 weeks roughly, no dramas, very straight forward. Build quality of the house seems great too. Good incentives offered too. Very very happy so far.
John · 8 October 2026 · Oakleaf Homes York
Agent replied · 10 October 2026
Good evening, John.
We are thrilled to hear how Josh helped to make your home buying experience such a positive, smooth and straightforward one.
Thank you for sharing such positive feedback on the process and of the quality of your new home. We wish you many happy years here.
Kind wishes, Charlotte.
★★★★★ 1/5
TrustpilotAwful
Awful, shoddy workmanship, customer service especially the West Midlands poor and delayed replies. Moved in 3 years ago, issue after issue, the best being a “painter and decorator” came to paint over the ceiling where the carpet nail pops from the room above were coming through and painted it a completely different colour, left the rest of the ceiling in the natural colour. A 5 year old could have done a better job.
The workmanship is so poor for the values they put on their properties. The site manager none existent.
Roof tiles falling off a three year old house, “you’re past your two year warranty” call a roofer. Had I have known you'd stuck it down using a pritt stick I would have called a professional to build the house! Then they will blame the weather, sure that’s a possibility…but what about the neighbours having no similar issues?!
Overall if youre thinking of buying a house from Barratt, i would not recommend. After 2 years all you get is warranty has expired. Prior to that it’s can you provide us a positive review/feedback.
Looking for a reputable company…I’d look elsewhere.
Dan · 8 October 2026 · Oakleaf Homes York
Agent replied · 10 October 2026
Good evening, Dan.
We are sorry to read your feedback. We will pass your review onto the appropriate team so that they may look further into these matters.
Kind wishes, Charlotte.
UPDATE:
Good afternoon,
I understand Paige from our Customer Care team has now been in direct contact with you about your review.
Best wishes,
Ros
★★★★★ 5/5
TrustpilotSales advisor
Customer · 8 October 2026 · Oakleaf Homes York
Agent replied · 26 May 2026
Good afternoon.
Thank you for taking the time to leave your review.
We would like to pass this feedback onto the relevant team and Sales Advisor who looked after you so well.
Unfortunately, we are unable to identify you and the Sales person from the information included in your review. Where we cannot identify a customer by their review, we will request that Trustpilot contact you on our behalf to obtain further details.
To allow us to look into this further, please include your plot number, development name and contact details when responding to Trustpilot’s information request.
Kind wishes, Charlotte.
★★★★★ 5/5
TrustpilotExcellent
We would like to formally commend our sales advisor, Sam, for the exemplary service provided throughout our recent engagement. Sam demonstrated exceptional professionalism and dedication, ensuring all our inquiries were addressed with comprehensive detail. We sincerely appreciate the high level of care and attention afforded to us, and we thank you for facilitating such a seamless and efficient experience.
Boss · 8 October 2026 · Oakleaf Homes York
Agent replied · 10 October 2026
Good evening.
Thank you so much for your wonderful review. We are delighted to hear about the outstanding assistance you received from Sam and how they have helped to make your experience so positive, thorough, and efficient.
We will pass your kind feedback onto Sam and the team, they will be thrilled to read this.
Wishing you all the best as you enjoy your new home.
Kind Regards, Charlotte.
★★★★★ 5/5
TrustpilotFrom start to finish its been a great…
From start to finish its been a great experience. Great home beautifully designed and excellently put together. Hand over was on time. The team behind it excellent. Had a few teething problems which were dealt with immediately by the site team. Barrats’ 20-month site warranty is exceptional, the Team behind it even better. Wouldn’t buy from any other developer.
Mr · 8 October 2026 · Oakleaf Homes York
Agent replied · 10 October 2026
Hello Mr Ali,
Thank you for taking the time to leave this review, we're delighted to hear you've had such a positive experience from start to finish and that you're so happy with your new home. It's particularly lovely to hear that our site team have been so responsive and supportive in resolving any initial issues. We'll be sure to pass your kind words on to the team.
We wish you many happy years in your new home.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 4/5
TrustpilotWe moved into a new build in Foxglove…
We moved into a new build in Foxglove Park Tranent last week. So far the site manager John ,Deputy Shaun and sales office Donna have been 5* great. They have been like this since we first visited the development and met them. As for the house, it's an experience for us and the aforementioned staff as it is there 1st air source heating system house. They have called the heating experts in to assist us with no hesitation. The house has an impractical kitchen design. Tiny cupboards badly located and lots of blank walls. We are bringing outsiders in to remedy this, as far as Barratts go, they have installed a kitchen, end off. We knew about the kitchen when we bought the house as it was nearly completed, but to us the location and the view outshone the kitchen issue by a mile. Overall we are happy with the finish, standard and overall quality of the property.
STEPHEN · 7 October 2026 · Oakleaf Homes York
Agent replied · 10 October 2026
Good evening, Stephen.
Thank you for taking the time to leave us a review. We are pleased to hear you have been happy with our service. We will pass your kind words onto John, Shaun and Donna.
Kind wishes,
Bella
★★★★★ 1/5
TrustpilotUnacceptable service
Unacceptable service, broken promises, and months of ignored correspondence, Plot 228 Chalkers Rise
Review:
I am writing this review following months of severe administrative failures, missed appointments, and unfulfilled financial agreements regarding a fault at our new build property (Plot 228, Southern Counties).
What should have been a straightforward resolution turned into a nightmare lasting over six months:
Safety & Service Failures: We suffered an initial dangerous electrical fault. Following repairs, contractors missed delivery dates, failed to show up for scheduled safety inspections after I rearranged work commitments, and even attempted to book redundant appointments for work that was already complete.
Unpaid Agreed Reimbursement: Back in April, It was confirmed in writing that my £80 electrician fee would be reimbursed. Six months later, despite submitting the required forms, these funds have still not been paid.
Ignored Communications: Correspondence has routinely been ignored for weeks and months at a time. Excuses have ranged from staff annual leave to extended system outages, with self-imposed deadlines constantly missed.
Lack of Resolution: Even after their own electrician confirmed on 29th July that no further work was required, management failed to follow up or discuss a gesture of goodwill as promised.
We have been forced to take time off work, cancel family holiday plans, and spend months chasing basic administrative tasks. Having exhausted all internal avenues with Customer Services, this matter has now been escalated to the New Home Quality Ombudsman and senior management.
Prospective buyers should be aware of the extreme lack of communication and post-completion support you may face when issues arise.
Thomas · 7 October 2026 · Oakleaf Homes York
Agent replied · 10 October 2026
Good afternoon Thomas. Thank you for taking the time to leave this review and we're very sorry to hear of your experience.
We will share your feedback with the relevant management team and ask them to contact you directly as soon as possible.
Kind regards, Sam
★★★★★ 5/5
TrustpilotGreat paint work by Phil
Today Phil has done a paint work . He is very professional and understanding .
Great job done Phil , thank you so much
Dharma · 7 October 2026 · Oakleaf Homes York
Agent replied · 10 October 2026
Good morning,
We are so pleased to hear you are so happy with the work Phil carried out. We have shared your feedback with the local team.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotFrom start to finish I can only say the…
From start to finish I can only say the way in which my wife and myself have been treated has been excellent. In the main I have been in contact with Mike Codrington on a regular basis with reference to the canopy repair to our Lincoln designed house, the repair has now been done and hopefully when the rain reappears no more leaks, but I feel assured that if it does Mike will again come to the fore.
Nigel · 6 October 2026 · Oakleaf Homes York
Agent replied · 10 October 2026
Good morning,
Thank you for sharing your experience with us. We are so pleased to hear Mike has been so helpful and have shared your feedback with the local team.
Kind regards,
Ros
★★★★★ 1/5
TrustpilotNo explanation for a previous hot water…
No explanation for a previous hot water outage or compensation, no legal basis for the standing charge they instruct us to pay for hot water and no communication regarding current hot water outage. I send multiple emails to the customer service inbox with no response.
Elena · 6 October 2026 · Oakleaf Homes York
Agent replied · 10 October 2026
Good evening.
We're very sorry to hear of your experience and would like to pass on your feedback to the relevant team.
Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your details and contact details to any correspondence and we will ensure your comments are passed to the correct team.
Kind regards,
Isla.
Update: I'm happy to hear that the local Customer Care team have spoken to you regarding this issue.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
