5/5
Great after service
Agent replied · 10 October 2026
Good morning, Simon. Thank you for taking the time to leave us a review. We are pleased to hear you have been happy with our after care service. Kind wishes, Isla.
Trusted Agent profile
★★★★★
1,076 reviews across 7 offices and 3 platforms
Oakleaf Homes has seven offices, in York, Eastleigh, Bardon, City of Edinburgh, Glasgow, Sevenoaks and Trafford. Together they have 1,076 reviews on three platforms, rated 4.4 out of 5 overall.
21
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
1,054
Reviews on Trustpilot
All 7 offices
Oakleaf Homes's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Great after service
Good morning, Simon. Thank you for taking the time to leave us a review. We are pleased to hear you have been happy with our after care service. Kind wishes, Isla.
5/5
Keith was great
Keith was friendly, hard working, explained everything really well, and did a great job
Hi Steven, Thank you for your review. It’s great to hear this about Keith. Unfortunately, we’ve been unable to identify your details from your review, so we’ve asked Trustpilot to contact you for some further information. Once received, we’ll be able to make sure your lovely feedback is shared with Keith and the team. Kind wishes, Alice from the Barratt Homes team.
5/5
Plot 38
This was our first new build. The buying process was made easy by the staff in the sales office especially Amanda who dealt with our long list of extras and the lovely Steph who always greeted you warmly with a smile, always answered everything we asked of her promptly and efficiently. The site team have also been brilliant. Robert, Johnny & Nigel have all been approachable and helpful in getting any issues or changes raised by us dealt with efficiently and promptly.
Hi Mrs Donohoe, Thank you for your lovely review. We’re so pleased to hear that your first new build experience has been such a positive one. It’s great to hear how Amanda and Steph supported you throughout the buying process, and that Robert, Johnny and Nigel have continued to look after you so well on site. We’ll be sure to pass your kind comments on to them all. We hope you’re settling in nicely and wish you many happy years in your new home. Kind wishes, Alice from the Barratt Homes team.
5/5
Reservation
Helen is very personable and nothing was too much trouble when I reserved the property. She did not pressurise me into making a decision but worked hard to get me an acceptable deal.
Hi Carol, Thank you for your lovely review. We’re delighted to hear that Helen made your reservation experience such a positive one, giving you the time and space to make the right decision while working hard to find a deal that suited you. We’ll be sure to pass your kind comments on to Helen and wish you all the best with the rest of your homebuying journey. Kind wishes, Alice from the Barratt Homes team.
5/5
This was my first time buy property in…
This was my first time buy property in my life, i was so happy and greatful , as on time the flat key was given as such stated during the progress.
Hi Mirza, Thank you for your lovely review. We’re delighted to hear that your first experience of buying a property was such a positive one and that everything progressed as expected, with your keys handed over on time. We hope you’re settling in well and wish you many happy years in your new home. Best wishes, Alice from the Barratt Homes team.
5/5
Brilliant experience
Can’t recommend the experience so far enough, the level of customer service and communication has taken such a weight off our shoulders. A special thank you to Georgia who has been such a massive help in this process. It really has made a world of difference. The transparency, responsiveness, the ability to see the home at each stage to check quality and progress has been wonderful. Thank you so much!
Good afternoon, Phoebe. Thank you for sharing such wonderful feedback. We are thrilled to hear how you have been supported throughout the entire process, and we will be sure to pass your kind words along to Georgia. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your details to any correspondence and we will ensure your comments are passed onto the correct team. Kind regards, Isla.
5/5
Reserved a plot on Waterside Trentham…
Reserved a plot on Waterside Trentham and Sean (Prince) is excellent, informative and professional. The site itself is not too overwhelming with good level of open green space with the canal running alongside it. Plenty of space between the houses and width of roads brilliant! I am looking forward to moving in soon!
Good afternoon, Rachel. We appreciate your feedback. We are glad you have enjoyed your home buying experience . It is great to hear that Sean has provided a helpful service. We look forward to welcoming you to the community very soon. Kind wishes, Isla.
5/5
Everything is good
Good morning, Thanks for sharing your review! Best wishes, Ros
1/5
Expensive junk
I would not recommend buying here. Many of the properties available were leasehold flats with service charges that I considered too high and poor value for money. I was also unable to find suitable freehold homes in the areas I was interested in. Combined with the lack of follow-up after my visit, the experience was disappointing. Donlt ask for my details.
5/5
Phil & Jason from the Bristol Customer…
Phil & Jason from the Bristol Customer Care Team done an amazing job as always! Both professional and friendly and truly understand the meaning of customer service....Thank you Phil & Jason. Dave & Lorna
Good morning, David. Thank you so much for taking the time to leave us a review. It's great to hear that Phil and Jason provided such professional and friendly service. We will be sure to pass your lovely compliments along to them. Kind wishes, Isla.
5/5
Great service
Early in process but seamless so far
Good evening, Murray. We are happy to hear that you have had a great experience. Thank you for taking the time to leave us a positive review. Kind wishes. Isla.
5/5
Snags
Giovanni attended to address snags. He was very polite and professional and the workmanship was high quality.
Hi Mathew, Thank you for taking the time to leave a review. It’s great to hear that Giovanni was such a help and that you were pleased with the quality of his work. Unfortunately, we’ve been unable to identify your details from your review, so we’ve asked Trustpilot to contact you for a little more information. Once received, we’ll be able to make sure your lovely feedback is shared with Giovanni and the relevant team. Kind wishes, Alice from the Barratt Homes team.
5/5
The process was seamless and so…
The process was seamless and so supportive. Concluded from offer to completion in just 4 weeks. Every aspect of the house design seams so well thought out. Highly recommend Barratt.
Good afternoon. Thank you so much for sharing your wonderful feedback. We are happy to hear that your home-buying journey has been smooth and efficient, We truly appreciate your high recommendation and wish you every happiness as you settle into your new home. Kind wishes, Isla.
5/5
Great customer service- the best.
Chloe gave 110% to secure this new house for us. She is a thorough credit to the Barratt organisation. The whole process of selling my old house has been so stressful, but she has made the transition to the new one extremely smooth. Many thanks does not seem enough.
Good afternoon, Paul. Thank you so much for taking the time to leave us feedback. We are happy to hear that you have received such great support. It is great to know that you felt so well taken care of. Kind wishes, Isla.
5/5
Quick response …
Michael responded very quickly to my question regarding solar panels.
Good afternoon Mel. Thank you for taking the time to leave such great feedback - I will ensure that these comments are passed to the local team. Hope the rest of your buying process goes smoothly and you're in your new home soon. Kind regards, Beth.
5/5
Repair under warranty - good job
Kai and Jamie came to do some structural repairs on our house. They were polite and helpful, explained everything and did a great job. Thank you!
Hi William, Thank you for your feedback. It’s great to hear Kai and Jamie did such a great job with the repairs. As we’re unable to identify you from your review, we’ve asked Trustpilot to contact you for a little more information so we can make sure your lovely comments are passed on to the right team. Kind wishes, Alice from the Barratt Homes team.
4/5
After being completely let down by the…
After being completely let down by the management company to our flats, once alerted to our issue, Barratt have been extremely quick to respond and get the necessary work completed for us. Thank you!
Good evening, thank you for taking the time to leave this review. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your development to any correspondence and we will ensure your comments are passed onto the correct team. Kind regards, Sam
5/5
After sales
Visit form Kevin, after sales team. Very pleasant , fixed our cupboard doors as well as fixing a few other small bits n bobs.
Good afternoon, Stefan. We are so glad to hear that Kevin from our after-sales team provided such a pleasant service. We would love to pass your feedback onto the relevant team for you. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your details to any correspondence and we will ensure your comments are passed onto the correct team. Kind wishes, Isla.
5/5
Kitchen doors fitting
Chris came to my house on time very friendly and helpful. So pleased with Chris work and very tidy professional. Top marks for Chris. . Thank you again Chris .
Good afternoon, We are delighted to hear about your positive experience and that Chris was friendly, helpful and professional. We will be sure to pass along your kind words. Best wishes, Ros
5/5
Extremely helpful site salespeople…
Extremely helpful site salespeople especially Matt and Oliver, always happy to answer questions and provide information as well as offering appointments at convenient times around work and childcare.
Hello Ellie, Thank you for your lovely review. It’s fantastic to hear how helpful and accommodating Matt and Oliver have been, especially when arranging appointments around work and childcare. We’ll be sure to pass your kind words on to them and the team at Highgrove. Kind wishes, Alice from the Barratt Homes team.
5/5
Great service
The whole process was fairly painless from purchase to moving in to our new house. Victoria is helpful and very knowledgeable. The after sales have been great with a quick response to our snagging list. We’re so happy in our house.
Good morning. Thank you for your lovely feedback and I'm so glad to hear that the team at Lairds Gate made the whole process so straightforward. Wishing you many happy year in your new home. Kind regards, Beth.
4/5
Completion Day
On arrival I was met by one of the site workers ,who was very helpful and supportive whilst waiting to gain entry , which was quite late .During the whole process Barratt were in touch throughout the whole completion process-namely Elaine and Tony
Good evening Heidi. Congratulations on moving into your new home! Thank you for taking the time to leave a review at such a busy time - it's great to hear that the whole team have looked after you so well throughout the whole process. Kind regards, Beth.
5/5
The House become Home
Its a really good house with carefully designed and we love it.
Good morning, Sandhya. We are so happy to hear you love your house. We truly appreciate your kind words and wish you many years of happiness in your new home. Kind wishes, Isla.
5/5
Excellent Service from beginning to end
Everyone work with me to ensure a successful purchase of the house.
Good morning, Olukayode. We are so happy to hear we could help you with the purchase of your new home. Thank you for your kind words. Kind wishes, Isla.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
York has the most, with 1,067 reviews rated 4.4 out of 5, followed by Eastleigh with 9.
The seven Oakleaf Homes offices, by town: