Oakleaf Homes York reviews

★★★★★ 5/5

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We bought our first home on Rogerson…

We bought our first home on Rogerson Gardens, Cathy was absolutely amazing and so welcoming - whenever we popped by for measurements Cathy always greeted us with a smile and made us feel like no bother! The whole experience was seamless and we got our keys last Friday!We absolutely love our new home and the few minor snags that we had was picked up very quickly by Hazel in the customer care department and John our site manager. We haven’t even been in the property a week and lots of our snags have already been ticked off! We love our new Barratt Home and would happily recommend to friends and family!

Emily · 4 October 2024

★★★★★ 2/5

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Ambers Meadow, East Ardsley

Barratt focus was getting the house to legal completion and not the quality of the house ! Lack of care in terms of quality the internal and external finishes, areas of the kitchen / flooring are damaged. House was dirty on collection of keys ( Barratt did offer to clean it the following week- but should have been done properly first time ) - I paid for a professional snag report which has been useful as you only have 7 days after completion to report any damage - which is a long list !

Matthew · 30 September 2024

★★★★★ 5/5

Trustpilot

Excellent and professional support from Liam!!

Barratt's customer care has been second to none. I have to give a special shout out to the assistant site manager (Liam Falconer) at "The Strand" Portobello. He made himself available for even the smallest of queries, he would come round to help with personal tasks such as house signs and curtain rails, and always organised a joiner or painter when needed. For this reason alone I would say my first home experience with Barratt has been excellent. Barratt should reward staff like this as word of mouth is powerful, and I could not recommend them enough based on this experience.

Justin · 24 September 2024

★★★★★ 5/5

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Wintringham | St Neots

Wintringham | St Neots I want to express my sincere appreciation for the exceptional service provided by Tyler Talamdge, our building/site manager. From the moment I moved into my new home, the entire process has been smooth and stress-free, thanks to Tyler’s outstanding management and communication skills.Tyler’s communication has been excellent, not only through emails but also with regular phone calls and WhatsApp messages. This level of accessibility and responsiveness has been incredibly reassuring, especially when addressing any concerns or questions I had.He provided a clear timeline for completing the snagging work, along with remedies that were promptly put in place. Tyler also did a fantastic job of managing my expectations throughout the process, ensuring that I was always aware of what to expect and when.Given my previous experience with a 'rogue builders', I was understandably cautious. However, Tyler quickly rebuilt my trust through his honesty and commitment to getting things done right. His ability to establish a strong rapport, maintain transparency, and manage expectations has truly made this experience a pleasant one. Because, lets face it - buying a new home can be very stressful!I’m grateful to have had such a reliable and competent manager like Tyler overseeing my move. His dedication and customer care has made all the difference providing peace of mind.

Saadet · 19 September 2024

★★★★★ 5/5

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Bertone Gardens, Kettering

Tenise Williams was our sales representative and we were very impressed with her local knowledge, knowledge of the house and she provided us with excellent customer service. Tenise is a natural sales girl and we appreciate her support.Lizz Wakefield has provided exceptional after sales care and is quick to get problems resolved. We feel she is an honest, trustworthy and friendly person and really cares about us as customers.Mitchell Tuzzeo was also great with aftercare and provided a lot of information about the site. He is a very friendly person and did his best whenever called upon. We would like to give a 5 star review because of the hard work and dedication of the 3 named above.

Mitesh · 11 September 2024

★★★★★ 1/5

Trustpilot

Dishonest practice and poor workmanship

It was a great experience to start with - the staff was supportive and always tried to help.The experience that led me to believe this building brand does not care how the house is built as long it looks good on the outside was when being 2 years and 9 months in my new home we started to have water leaks from the 1st bedroom ensuite - tried to contact to have some support from the builder but because my "2-year" warranty was gone they dismissed the issue immediately.Since I had to strip all the tiles to see what went wrong I could see the malpractice and poor workmanship that went in + normal gypsum plasterboard ?? Nothing applied waterproof so they only rely on a grout line that on a new build might crack or move (something that we were never made aware of or to look out for).Even looking at the NHBC Standard they do not follow their guidelines - a tanking system should be part of it as bare minimum.Anyway, this is to help people who might face the same issue in the future - if you do your pre-plaster tour ask the question around your bathroom/shower enclosures because this is something they will do wrong and you will not be able to detect until too late.Thank you Barratt for the extra bill with my ensuite bathroom but no worries as we have done the work properly that you have never tried in the 1st place.

Luis · 6 September 2024

★★★★★ 5/5

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Sinead & Paul from Barrett Jackton Hall are the Dream Team!

My partner and I were on the hunt for our first home together, and from the moment we stepped into the office for our initial appointment with Sinead, we knew we were in good hands. The energy and enthusiasm Sinead brought to our home-buying journey were contagious, and after just one tour of a house similar to ours, we were sold! This was the first and only house we looked at, and we haven’t regretted it for a second.As our move-in date approached, we met Paul, who provided us with a thorough walkthrough of our new home. He explained how everything worked in great detail, but in a way that wasn’t overwhelming. After moving in, Paul continued to be an incredible support, answering any questions we had and always being there when we needed assistance, often as quickly as the next day!We’ve had the best experience with our first home, and it’s all thanks to Sinead and Paul for making the process as smooth and enjoyable as possible.Thank you both!Love,Chloe & Adam

Chloe · 6 September 2024

★★★★★ 3/5

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Discourage from going with Barratt

My home was one of the last ones to build on the estate. After three years we still don't have the road with the final layer of the tarmac. Council does not want to adopt it till completion. All of the other developers in the area have completed their parts Barratt/DW is the only one to leave us alone for more than 3 years! Snugs reported to them were not fixed!!!

Maks · 10 May 2026

★★★★★ 5/5

Trustpilot

Flawless service

From the moment we stepped foot into the Harrier Chase sales office in Brough we cannot fault the experience with Barratts.Emma who looked after us from January 2024 until moving in June 2024, was absolutely superb.Nothing was ever too much trouble and our questions, queries, everything was all handled timely and can’t ask for much more than that. Emma arranged for us to see our home whilst it was still being built, accommodated so many visits to see the show home, always so friendly and welcoming.The recommendations from Emma were all spot on and it’s really helped our house become a home very quickly.What really sends this experience into the top class - is the end to end experience. Obviously you hear horror stories with new builds, but from the moment we stepped foot into our home, the care on site has been completely flawless.Ryan, the site manager and his team are superb. Every single snag, issue has been dealt with promptly and with care and have full confidence that will continue.The site team are always on hand if there is something to sort, despite having to manage a very busy site, lots of activity, it takes some doing to make that look easy, but Ryan and his team have it down to a pure art form.Even the little stuff like the team driving by in industrial vehicles humouring my 3 year old daughter who waves at them yelling ‘Tractor, Tractor!’. Can’t thank Emma, Ryan and all the team on site enough, for making our dream move easy from start to finish.Thanks guys, it is really appreciated.

MP · 31 August 2024

★★★★★ 5/5

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Thank you to the team of Orchards View@Wichelstowe

I still remember the moment we first meet the agent in the Sales office at Orchards View. The friendly smile and valuable opinion given by Charlotte and Zoe is a torch that heading me to make a right choice in Orchards View. Sarah, has always demonstrated her detailed mind and keep close to follow up my enquiry with immediate react. I also like to express my thankful to Mr White who performed his kindiness, patience and briefing in details to my family members during the New Home Tour. This amazing house certainly is a good place to let my family stating up a new life in UK. Thank you to you guys for all !

Thomas · 29 August 2024

★★★★★ 5/5

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I have nothing but high praise to…

I have nothing but high praise to everyone I’ve dealt with at Barratts. From Amy and Louis from the sales office who I truly believe made my move possible. Also the site staff have been amazing! Any issues have been dealt with so swiftly I’m amazed at how helpful and caring everyone we have dealt with have been. Simon has been amazing since we’ve moved in. Any issues have been dealt with so speedily.I couldn’t praise them any more! Thanks Barratts for all your assistance moving into our forever home!

Leslee · 28 August 2024

★★★★★ 5/5

Trustpilot

Our experience buying our new Barratt…

Our experience buying our new Barratt home has been nothing but first class. Julie our site agent had spent so much time keeping us updated over many weeks whilst we sold our previous house. She supported us through our frustrations with both our buyers and estate agent. She kept us updated with pictures of our new home as it progressed as being in Aylesbury was too far away for us to visit. A credit to the company is Julie.On moving in you face a number of challenges but site manager Andy has been nothing but super supportive in dealing with a number of questions and sorting out those teething problems that you face when entering a new property. In our first week in tge new property Andy popped in on a daily basis to check everything was ok whether it was boiler concerns to having the grass cut in the gardens. Whenever we gave had to give a call directly, he is extremely courteous and nothing is a problem. Even when he is on the new builds with his team he will still call in when-he is available to do so. A credit again to the company.This has been our fourth and final move with Barratt and we have never been disappointed.

K · 24 August 2024

★★★★★ 5/5

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John Hewitt was very efficient

John Hewitt was very efficient! All sorted looking good as new, John was very nice and very happy with the work!

Flynn · 20 May 2026

★★★★★ 5/5

Trustpilot

Barrett Homes did a great job

Barrett Homes did a great job. What made it stand out was their communication - they kept us updated throughout the process specifically the senior sales manager Adrianno, the reception and the way he handled every steps all the way was just too super. The quality of the build was top-notch, and they fixed any issues quickly. The team were helpful and approachable too. One thing that could be better is maybe a bit more flexibility on finishes, but overall, we're pleased with our new home .

Jones · 23 February 2026

★★★★★ 5/5

Trustpilot

I was highly impressed by Sarah…

I was highly impressed by Sarah Horton-Wood, Sales Adviser from your company, for her exceptional support during my purchase of the property at The Lillies, Shrewsbury. She was honest, patient, and very organized, giving me a thorough understanding of both the house and the area. Her prompt responses to my inquiries were particularly noteworthy. Thanks to her dedicated efforts, I was able to successfully secure my ideal home, and I am truly grateful. She truly deserves high praise and a five-star rating for her outstanding service.

Patrick · 22 February 2026

★★★★★ 5/5

Trustpilot

Great service so far

Great service so far. We’re in the early stages of finding a new home in Eastbourne; Meadowburne Place and I had a call from Hannah, Who was a great help! Hannah talk to me through the process of buying a new home, Part exchange, etc. Even if from this point, we don’t end up buying a new home from Barrett, I can already say that the customer service has been 10/10. I’m looking very forward to dealing with Barrett if the customer service is anything like Hannah’s service so far. Thank you very much for the call, Hannah! And thank you for your help so far!

Matthew · 14 August 2024

★★★★★ 5/5

Trustpilot

Radleigh Home

We are delighted with our new home. Caroline in the sales office was exceptionally supportive throughout the whole process. She remained in regular contact with us and went above and beyond to help in anyway she could. The space the house has given us is great, the finish on the kitchen is incredible and we could not be happier with our decision to move. I’d recommend Barratt’s and Talbot place 100x over, Thank you!

Hannah · 11 November 2024

★★★★★ 1/5

Trustpilot

Poor drainage

It should not take 18 months to fix a garden. I reported poor drainage and standing water in Nov 2024, the attempted fixes haven't work and now I am simply getting "we will look into it" with no responses. The garden we currently have is a health hazard. I can't move because no one will buy this house with the state of the garden and standing water at the back door. I feel completely fobbed off

Sammy · 19 March 2026

★★★★★ 5/5

Trustpilot

Lauren from Southfields has been…

Lauren from Southfields has been absolutely amazing through our process of buying a Barrett home. Very reassuring with any issues we’ve raised, as the house hasn’t been built yet. She’s given us a lot of her time to go through everything, as repetitive as it’s been with us asking lots of the same questions, she’s still very welcoming & friendly 😊. She’s helped us purchase the house we didn’t think we could all those months ago. Highly recommended

Donna · 2 September 2024

★★★★★ 4/5

Trustpilot

Reserving New House

Laura Thompson at Barratt's, was really welcoming when we went to reserve our new home last week, she listened to our needs and went above and beyond to get things sorted for us. We managed to reserve the plot we wanted on the site we loved along with the Barratt's deals they offer it was a smooth transaction. Laura has been providing us regular updates on our build too which is super exciting. Looking forward to seeing the end result, and working with Barratt's for the rest of the build.

CI · 29 July 2024

★★★★★ 4/5

Trustpilot

Southfields purchase. from sales has been tremendous

Lauren from sales has been tremendous, and for a short period as was Lucy. Dave the site manager has been nothing but helpful. The experience was made easy . That said , all electrical sockets & lighting were not as ordered and were replaced. The dishwasher piping was left incomplete and a large amount of water lay in the adjoining cupboard. Just prior to completion staff were unaware of a very decent amount of mould that had formed on the skirts. I’d definitely recommend Barratts however.

Mark · 26 July 2024

★★★★★ 2/5

Trustpilot

Poor Communication Post-Sale

Barratts were easy to get in touch with, almost pushy (to an extent) throughout the sale. After the sale has gone through, it is near-on impossible to make contact with anyone; site managers have changed over and communication has been poor in relation to our snagging list, the Sales Advisor has ignored emails and the Customer Service team has failed to respond to a call from us too. We didn’t receive our keys until 15:30 on the day of purchase due to Barratts payment system, however they demanded the keys to my old property by 17:00 anyway (due to part-exchange) even though we had three lorry loads to transport/unpack. This resulted in a heated conversation during an already stressful day, whereby they eventually agreed to allow us to drop the previous keys off the following morning. In addition, the quality of the build is not as good as my previous Barratts property; our snagging list is long with the main problem being the grass due to mistakes they made when laying the turf. At the time, Barratts offered to pay our first few weeks of water bills due to the need for us to water the dead grass, and if this did not improve, re-lay the entire back garden; since this promise, we have failed to be able to get in touch with anyone to discuss.

Charlotte · 20 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Customer Service

Met with Lisa today @Harlestone Grange in Northampton this afternoon. She is professional, personable, extremely knowledgable of what is available and the options available, extremely helpful and gave us contact details for brokers and solicitors which is one thing a new buyer may have no idea where to begin.

Mrs · 18 September 2026

★★★★★ 5/5

Trustpilot

Thank you Barratts

Firstly we would like to say a huge thank you to the sales team at Barratts for helping us find our home and for their help along the way. The customer service we have received from Tony and Sarah has been fantastic and we would have no hesitation in reccomending them to others. Any questions or queries we have had along the way have been answered quickly and nothing has been too much trouble for them. Even since moving into our home the help has not stopped and the site team have been brilliant. Everyone we have come across during this process has been helpful and friendly and are all willing to go the extra mile for their customers. Well done Barratts your team are a credit to you and we couldn’t be happier with our new home.

Judy · 15 July 2024