Oakleaf Homes York reviews

★★★★★ 1/5

Trustpilot

I haven't met a single honest person…

I haven't met a single honest person within this company. From the sales agents to customer service I feel like we are continually fobbed off with inaccurate information and it seems to me its either negligence, or bare faced lies. I would never ever buy a house from this company again. Dishonest and soulless. How in the world they have 5 stars in customer service is beyond me! They completely ignore you and then fob you off with generic responses that they probably use for everyone regardless of the issue. I've even spoke to the head of customer services who was even worse than her colleagues in dealing with our grievance as she gave opposite (untrue) information. At this point we have no where left to go other than the legal route as we strongly believe our house has been miss sold to us and we've had nothing but false information given to us at every turn. Edit: Yes, Kerry has been in touch giving inaccurate information. So frustrating dealing with different agents every single time an email is exchanged, and the agents can't even agree on true and untrue information to pass on. Just another attempt to fob us off so we get bored and give up. As a house is the most expensive thing we will ever invest in, we are prepared to go as far as needed with this.

Georgina · 20 December 2024

★★★★★ 1/5

Trustpilot

Barratt site manager rude no people skills

Neighbours boundary incorrectly marked out, hence a year later it was picked up. We had an extra section of neighbours garden. The first we knew of it work men turned up early telling us they were moving the fence. Obviously we said that couldn't happen until we had further knowledge of it. However the site manager from Barratt's was rely rude to me. When I said we needed to officially know what was going on. Because I rent the property he thought I had no rights and didn't understand that as a tenant - I am responsible for the property and I can't let people move fences without formal notification from the owner. I will also say the property has many snags. The doors have peeled corners, which is such a shame as they are lovely doors. Poor workman ship through out. Kitchen is slung together.

Star · 18 December 2024

★★★★★ 5/5

Trustpilot

New barrett home …

We were buying a barrett house that was 3 years old and as we were going to exchange the couple pulled out, we never really wanted a new build but it was same area and no risk of someone pulling out. We glad we went with it, we needed it all to go through very quickly and barrett helped push the soliciters every step of the way. Our sales lady Debbie Minns was very helpful all the way through the process I couldn't ask for more. The house is very good standard and we saw evidence of lots of snagging being done at every stage. We got a very good deal with deposit back and had a integrated kitchen and extras with it too. Would recommend barrett to out friends

Gail · 17 December 2024

★★★★★ 5/5

Trustpilot

Fantastic Service

Quick and easy process, our sales advisor Jamie Thompson in Aberdeen was fantastic. Prompt replies, super helpful, and very involved which made us feel at ease through every step.

Leah · 15 May 2026

★★★★★ 5/5

Trustpilot

Stress-Free Move with Barratt’s Part Exchange Scheme

We moved into a Barratt new build at Whittle Gardens using the Part Exchange (PX) scheme. Amanda, Senior Sales Adviser, and her team were fantastic from start to finish, as were the wider sales team and the site manager, who supported us brilliantly throughout the entire process. The PX scheme eliminated the stress of property chains, giving us a guaranteed buyer and a price for our old house that we were very happy with. Everything went so smoothly, and the service has been excellent - nothing ever seemed too much trouble. We’ve been in our new house for a week now, and it already feels like “home”. Thank you!

Simon · 13 December 2024

★★★★★ 5/5

Trustpilot

Beautifully made homes in Cotswold…

Beautifully made homes in Cotswold stone modern interior design and colouring very impressive also very impressed with dedication, knowledge and professionalism of staff I was very pleased with Sarah at Whitechapel Gardens whom was extremely professional and dedicated in every way with all information I had asked and company business incentives on helping buyers also I must mention Heather to as a very dedicated team member I just hope that their company directors will see the potential in these two excellent members of staff whom spoke excellent well spoken English in a very beautiful part of England.

James · 9 December 2024

★★★★★ 5/5

Trustpilot

Fantastic experience start to finish.

The most amazing home buying experience with Barrett’s thanks to Alex the Sales Manager at the Lockwood Fields development. Recently moved into a property that I’ve been waiting for since it was soil. Alex has been just brilliant start to finish. Nothing is too much trouble, she has heaps of experience and I trusted her throughout this process 100%. Also special thanks to Emma and Katie who have also been on the end of the phone whenever I’ve had questions over last 8 months. Since moving in Brian, who is one of the site team has been fantastic, nothing is too much trouble. I was poorly first few days of moving in and both the site manager (apologies name escapes me!) and Alex reached out to check on me. It’s the little things that make the difference; they seem to really care about their customers. I was warned by friends who have bought new builds to be prepared to be underwhelmed when I get the keys. We weren’t underwhelmed at all. The house is beautiful, everything has been done to a high standard and even the person we hired to do snagging checks said he was impressed! Overall no regrets buying a Barrett home, I know we are going to be really happy here with Barrett’s on the end of the phone if we need anything. 100% recommend, take the plunge!

Paige · 7 December 2024

★★★★★ 5/5

Trustpilot

We have visited the show houses at Thornbury Gardens Diddington.

We have visited the show houses at Thornbury Gardens 4 times. The office staff were also supportive and helpful in answering our queries. Both me and my husband are both in our 70s moving house is quite daunting so dealing with competent staff in the office was reassuring. We visited on Sunday and met with Tara. We were pleased that the house we wanted was available. We decided there and then to make the committment to buy. Tara explained in comprehensive detail everything about the property. It made us feel confident that we were doing the right thing and this gave us a warm feeling that at last we had made the right decision. Tara explained how the whole process works in very simple terms. When l was teaching, simplicity was the key to learning and understanding. When we started the day we were apprehensive about house viewing planned for that day but we both felt happy and relieved on our journey home. Many thanks to Tara.From Jo and Phil Knapp, Weedon Bec Northamptonshire

Jo · 3 December 2024

★★★★★ 5/5

Trustpilot

Barratt St Clements View - great service

We utilised part exchange to move into our new Barratt home. The process was seamless and Matthew in the sales office was very helpful. Since moving into our new home Shaun Whyte (site manager) has been nothing short of amazing, very attentive and responsive. Anything we need he is always on hand to help or answer any questions. He has made moving into another new build stress free and a great experience. Thank you Shaun and the Barratt team.

Leanne · 16 December 2024

★★★★★ 5/5

Trustpilot

Great Service and Professionalism

My family and I are very grateful to James for his excellent service throughout our home-buying process. From the initial offer to the final deposit, James was there for us every step of the way, ensuring we understood each detail and made informed decisions.He always provided detailed explanations to our questions promptly and professionally, making us feel confident during this important journey.Thanks to James and his team, we are now happy owners of our dream home. His expertise and dedication made the process smooth and enjoyable. We highly recommend James to anyone looking for a knowledgeable and personable developer.Thank you, James, for helping us achieve our dream!Sendi C

Sendi · 1 December 2024

★★★★★ 5/5

Trustpilot

Top Developer, Top Service

My family recently moved in to our Barratt Home and we love it! We chose Barratt due the the excellent service provided by Stefan, at the Sales Office. If we hadn't met Stefan that day, we would not be living in a Barratt home right now! The house itself is amazing, the extras Barratt offer are better than any developer out there, the guys on the site are brilliant. I cannot fault Barratt in any way. Our mortgage/selling/moving process was so smooth, which was also thanks to Stefan at Barratt, as he provided useful contacts and advice along the way.

R.S · 26 November 2024

★★★★★ 5/5

Trustpilot

Brun Lea Heights development

We moved into our new home on the Brun Lea Heights development in Summer 2024 and have had a positive experience so far. Barratts team were prompt at going through any snags we had found and we find staff approachable. We find they are proactive in getting things sorted. We have been pleased with the finish of the house and the development so far - it is kept looking nice and clean. Michelle at the site office has been helpful whenever we have needed her assistance and Jim has been helpful too whenever we have mentioned things to him when passing. We have even found the contractors/staff working on site to be helpful, I've seen them giving our path a quick jet wash if it's gotten dirty from work they've been doing on the property next door and one gentleman saw that our step could do with a quick repaint and so he offered to do it. These little things were not expected but are appreciated. Thanks goes to all who work on the site and thank you for doing a great job so far for us - it doesn't go unnoticed.

Billie · 24 November 2024

★★★★★ 5/5

Trustpilot

Shout out to Garry and Carl.

Moved into our home two weeks ago. Garry was super helpful and made the whole process so easy and stress free! He answered all our questions really quickly and addressed any problems straight away. Garry added a personal touch by getting our little fur babies some treats to welcome them to their new home!! Which we both loved!! Garry did our walk round with Carl and he too was really helpful. You could tell they really care about the houses and wanted to make sure we were happy. Thank you so much to both of you!

Hayley · 18 November 2024

★★★★★ 5/5

Trustpilot

Remarkable Job - Ryan Anderson

I would like to leave this review, specifically for Ryan Anderson at Barratt Development - Caisteal Gardens, Winchburgh.Ryan has been remarkable. He was handed over the responsibility of my snagging list which was pending for many many months. Ryan immediately assured me that he will get the fixed and since then he has been working through all of them, ticking off the ones completed, making notes for the pending ones. He has regularly communicated with me on the progress. Most importantly after his taking over the list, I feel very reassured given how committed Ryan is to truly fix things. Overall, I am very pleased with my experience dealing with Ryan and would definitely recommend to my friends of the development that he is working on.This is my first ever trust pilot review and I feel that the work done by Ryan deserves this appreciation.

Anil · 13 November 2024

★★★★★ 5/5

Trustpilot

Excellent service

Just recently moved into my new home in Beverley. I can honestly say that the staff at Barratt went above and beyond when it came to customer service. Any minor issues were rectified promptly, professionally and with a smile. Staff offered to help with every aspect of the move. I never had to leave messages or wait for responses. It was usually within an hour. Particular note who deserve praise were Hollie and Beth in the sales team and Josh and Simon in site management. I had some reservation about buying a new build but I have been entirely satisfied thus far. A personal thank you to site manager Simon for making himself available personally to resolve issues and offer help, which I have taken him up on. Well done Barratt.

MT · 8 November 2024

★★★★★ 5/5

Trustpilot

Chepstow Homes

Buying a property is one of the most stressful journeys someone can take. It has been many ups and down during this process and a lot of questions, back and forth. It's worrying buying a property and getting a level of reassurance and support to make sure you are not left out all on your own and you have questions answered. Chelsea, Riss and her team at Chepstow have been really kind understanding and helped me move into my new home.

Tay · 7 November 2024

★★★★★ 1/5

Trustpilot

Don’t waste your money on Barratt

I would suggest that no one buys a home from these cowboys! I bought an apartment from them 2 years ago and the water always gets cut off for the whole development. Today we’ve been without water for over 12 hours! The apartments are also very cheap looking and cheaply made compared to other developers estates. If you want a high quality home, rather buy from the likes of Plaza Collection, Ecoworld etc. Barratt is cheap and faulty!Update: I can confirm that your customer service team contacted me to offer me zero resolution to this problem. It’s just part of buying a cheap home built by cowboys.

Tarryn · 6 November 2024

★★★★★ 5/5

Trustpilot

Excellent Service and Helpful Staff.

Excellent service from day one from the Fernwood Village Development. The staff were happy to discuss on going offers, with a special thank you to Val, who is the primary Barratt contact I worked with, going above and beyond by sending me photos of the property progression and keeping me up to date with all developments on my property. Val also arranged time for me to visit the property for measurements to get a head start on furniture ordering, with the project manager of the site being very helpful and informative also. Would definitely recommend this developer for future purchasers of New Build Properties.

George · 5 November 2024

★★★★★ 5/5

Trustpilot

A great experience

The Sales Consultant Paul was busy, so gave me the keys for a long look around a home ready to sell. I had as long as I liked which was fantastic. We then discussed the house when back in the sales office. I even popped back later with my daughter.

Martha · 19 October 2025

★★★★★ 5/5

Trustpilot

Fantastic Five-Star Experience

From the moment I stepped into the sales and marketing suite, the service provided by Barratt, through their sales representative Stephanie, has been exceptional.Stephanie’s positive and friendly attitude made a real difference for us. I wish every developer recognised the value of having someone who gives 110% to their role and genuinely prioritises the customer.Without Stephanie’s help, I doubt we would have purchased our home with Barratt.She ensured we were fully informed about all aspects of our new home and guided us through the entire process. Stephanie was always available to answer any question, no matter how trivial it seemed, and she consistently showed great patience and helpfulness.One piece of advice for Barratt, send every sales representative to learn from Stephanie, as she sets the standard for excellence in her role.

Christopher · 18 October 2024

★★★★★ 1/5

Trustpilot

Prospective buyers please be warned….

I would recommend purchasing a Barratts home as long as you do not require any after care during your 2 year warranty! Each time Customer Care have been contacted to report an issue, or chase up existing issues, you find you are passed from pillar to post as when you call, you are repeatedly allocated a new advisor for the area, as none of the staff seem to stay, and the new member of staff allocated then has no record of anything reported previously, so you are back to square one, and in the meantime, no closer to a resolution! Just to put in perspective, we are still waiting for items to be attended to, and we are now outside of our 2 year Barratts warranty, with one of the items being reported October 2023 (during the warranty period), Barrett’s confirmed this was to be attended to during the last week in November 2023, this did not happen, and since then, someone has attended to carry out a very shoddy repair of repointing. On calling Customer Care to complain regarding the poor standard of work, another contractor was sent round, they removed some mortar and one of the brick vents, and left large gaps to the front of the property.The last contractor who attended to look at the job advised he would return shortly with a ladder, well that was 6 weeks ago and he still hasn’t returned, so I can only assume he is still wandering around Wigmore Park somewhere looking for this ladder, poor bloke! Following this shambles 6 weeks ago, we have waited until today when an appointment had been arranged, and yet again, contractors are a no show which is certainly not the first time! Baring in mind we are 11 months down the line with this issue, and again, are no closer to a resolution!Also, I would recommend to fully check your kitchens, as we have had a gloss filler panel fitted, instead of matt effect, and as Symphony no longer manufacture this kitchen type, we now have to ‘make do’ with the incorrect filler panel in the kitchen and this cannot be changed, so why a 2 year warranty is offered on kitchens, I have no idea, as Barratts are unable to uphold this! Maybe when this was reported in January of this year, if they had kept record of this and dealt with it in January, the kitchen may still have been manufactured at this point, rather than advising us now nothing can be done, 8 months later after reporting it, and between January and August, we were advised the part was on order numerous times on chasing this up!! Also, if your upstands fail in your kitchen, this is something Barratts also do not replace during your 2 year warranty, however, they will kindly send a length of upstand out for you fit yourself, despite the fact you are in your warranty period! I can see many of these comments on here Barratts respond to with an update to say they have been in touch, but that’s the problem, that’s all it is, someone calls and nothing happens from there! So in conclusion, we cannot not recommend Barratts enough, they take your money and any issues, they don’t want to know! Hopefully we have more of a positive experience with NHBC, case has been logged today, as Barratts have had enough opportunities in the meantime to resolve issues! They pride themselves on their build quality and awards received, shame they can’t say they same about their after care!

Sam · 16 October 2024

★★★★★ 5/5

Trustpilot

Chelsea is the absolute best

Chelsea is the absolute best! She made my first home buying journey easy and enjoyable. She's warm and friendly and has tonnes of knowledge about the development and it's history which was very interesting and added more appeal to the site. She was very detailed in all her explanations of the house and site and shared useful information that I wouldn't have thought to ask about. In short, she went above and beyond in her job.

Keeks · 10 December 2024

★★★★★ 5/5

Trustpilot

Great experience with Kingsbrook Site Team

We moved into our home in Kingsbrook 4.5 Aylesbury in December and we’ve had a great experience with the site management team. Both Craig and Dainius have been really efficient with resolving any issues and snagging for us. They have both gone above and beyond to help us get settled in our new home and have genuinely made us feel so welcome! It’s reassuring to know that they are there for support and we are overall really happy with our first family home.

Emma · 18 March 2026

★★★★★ 2/5

Trustpilot

For all prospective buyers ensure your…

For all prospective buyers ensure your White goods that Barratts proudly teamed up with Electrolux is a terrible choice. Trust me either you get a deal without white goods or from a different company. Checkout yourself the review score for Electrolux on Trust pilot.. Don't fell for this mess!!!!

Raja · 18 October 2025