Oakleaf Homes estate agents in York, Eastleigh, Bardon and 4 more

★★★★★ 5/5

Trustpilot

Reserved a plot at The Spires.

Reserved a plot at The Spires over the weekend. We’ve had our eye on a property for a while and both Lizzie and Becky have been very helpful. Their honesty has helped us make our minds up to take the next steps to buying our forever home.

Jennifer · 30 October 2023 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

At Barratt staff has been approachable…

At Barratt staff has been approachable and kind by answering any of the questions. They have been a star

Isabel · 27 October 2023 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

made life easy

made life easy, friendly , excellent service

Hassan · 23 October 2023 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Excellent sales team with great…

Excellent sales team with great knowledge

Customer · 13 October 2023 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

barratt new homes

jo and debbie sales advisers,very knowledgable

Anthony · 11 October 2023 · Oakleaf Homes York

★★★★★ 1/5

Trustpilot

Unfair Warranty Voiding for Shaver Point Issue

Approximately a year ago, I moved into my Barratt Home in Beeston, and recently, I discovered that the shaver point in my bathroom is not functioning. When I attempted to use it by plugging in my electric toothbrush which sharing with the same voltage , I realized that there was no electricity supplied to the socket. It's important to note that I had never used this shaver point before, so this issue did not arise due to misuse on my part.Worried about the problem, I promptly contacted the developer to request a warranty repair. Unfortunately, their response left me extremely disappointed. They claimed that the warranty was voided because I used the shaver point for an electric toothbrush. Their exact words were, "Due to you placing incorrect appliances into this socket, it has voided the warranty and therefore would now fall under home owners' maintenance if you wish to get this looked into."I must say, I find this response completely unreasonable and unjust. The notion that plugging in an electric toothbrush could invalidate the warranty for the entire shaver point seems absurd to me. Nowhere is it clearly stated that the shaver point is exclusively for shavers, and this limitation was never communicated to me during the property purchase.

Ryan · 18 September 2023 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

They seem willing to put things right…

They seem willing to put things right when things go wrong

Sam · 18 September 2023 · Oakleaf Homes York

★★★★★ 1/5

Trustpilot

The worst property developer in the…

The worst property developer in the world!The homes are cheap looking and overpriced. I raised a complaint about something that broke in my home 2 months ago and they’ve still not rectified the matter. They keep on giving me excuses every few weeks and blaming their tardiness on bad employees. Save your money and buy a home elsewhere!!

Tarryn · 2 August 2023 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Michael@Barratt

Michael. Michael has been so helpful, he has also kept me updated and encouraged me to keep in touch.He is well versed with his product and in my opinion is an asset to Barratt.

Helen · 22 July 2023 · Oakleaf Homes York

★★★★★ 4/5

Trustpilot

I was particularly impressed with the…

I was particularly impressed with the professional conduct of Amanda and Nicole at their Sycamore Grove project. They were very prompt in responding to all our enquiries. They were also very patient in taking myself and my wife through the documentation process to ensure we have all the required information about the property. Kudos to the team!

Steven · 21 June 2023 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Best experience ever

Best experience ever. The Hampton water team are awesome. Big shout out to Louise and Fiona. They were both very helpful from the beginning of the process till our key collection. Our private snagging report came back after completion and barely had anything to complain about. Overall very happy with the house.

Ameen · 16 May 2023 · Oakleaf Homes York

★★★★★ 5/5

Google

Rating only, no written review.

Amber · 24 April 2023 · Oakleaf Homes Eastleigh

★★★★★ 1/5

Google

Worst company I have ever had dealings with.

William · 24 April 2023 · Oakleaf Homes Eastleigh

★★★★★ 1/5

Trustpilot

Do I have to keep writing a review to…

Do I have to keep writing a review to be acknowledged??! I've even emailed head of region but no reply!We moved in April last year. Our driveway is crumbling around the drains and finished to a poor standard. I reported this September 2022 and I keep getting told it will be done this week and it fails to happen. That's 6 months later and still no works done to our driveway. Our slabs/walkway into our garden around the side of our house also requires attention as it retains water and was reported at the same time but nothing has become of it .Our garden is very boggy and isn't useable, starting to sink/settle in places so very uneven - grass is starting to die in patches. We was told when we moved in that we shouldn't use our garden in the winter but very hard when you have a 3 year old that wants to play on her trampoline..Literally avoid Barratts, it's caused nothing but issues in my marriage from all the stress from the poor work completed. We are due to have someone to come around to sort the other snags out such as loose light fittings and toilet seats but I've had to cancel due to my daughter being poorly.*Edit 27/03/23 I don't understand your reply as nothing has been sorted and no one has contacted me. Even customer service has not replied to my email today regarding the works being completed. Absolute shambles.

MRS · 27 March 2023 · Oakleaf Homes York

★★★★★ 1/5

Google

Rating only, no written review.

Jayatheertha · 24 March 2023 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Great experience

Anne was very polite, friendly and informative.

CHM · 20 March 2023 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

the lady explained clearly and…

the lady explained clearly and patiently about the flat that i am not able to have a look in Hong Kong.

Tin · 10 March 2023 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

I am an overseas buyer and I have no…

I am an overseas buyer and I have no experience for buying an apartment in UK.The senior sales adviser provided a good guidance and makes the process smooth. When we get any queries, we send email for enquery and normally we get the answer or solution quickly.

Wong · 6 March 2023 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

First Class Experience

Pam & Maggie (Newport Isle of Wight - St. Georges Gate) are so helpful and really know their jobs. They are both accommodating and professional and are a credit to your Company.Highly Recommended

Dean · 8 January 2023 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Fantastic experience all round.

Great contact with our sales advisor Laura and site manager Tom from Forest Grove throughout. The fact that they really take a pride of the finished product is clear through both pre and after completing. Really great experience and some of the very best customer service I’ve ever had.

Nick · 31 October 2022 · Oakleaf Homes York

★★★★★ 1/5

Trustpilot

Never Barratt Home

I wrote to Customer Care Team, complain about their delay and ignorance of repairing the defects. Which I should say such defect is incompletion work before properly completion.They did give me a prompt reply, however, they only did part of the repair job and then …… no more follow up work.

Ryan · 6 October 2022 · Oakleaf Homes York

★★★★★ 1/5

Trustpilot

Poor quality check

The quality check is not up to the standard. I got the key but still several jobs are not yet completed. Some of the site managers are unpleasant to talk to.Most of the times they booked in a time to fix the issues, but finally did not come without any notice. It is not a single incident.

Ryan · 8 September 2022 · Oakleaf Homes York

★★★★★ 1/5

Trustpilot

Phoebe castle Barrett homes.

Phoebe castle. Phoebe Southwell. Jannette Murray-jones. If you ever have to deal with either of these two members of staff in the Southampton offices I feel sorry for you. They will constantly lie to you. Mislead you and make you think it’s your fault your house has problems. They also lie about when things like the maintenance of the grass etc will be done. The latest issue is the skate park on our estate has been vandalised with graphitte. Phoebe sent me an email saying it would be sorted last week. Still no staff have attended to remove the tags and they are not replying to emails. !!!Funny how Barrett’s have asked for more info. If they just go and speak to Phoebe or her manager Jeannette Murray jones they will both know exactly who I am.FAO of the rep who asked me to reply, I did and as normal nothing was done....you are also officially useless.

Mick · 5 July 2022 · Oakleaf Homes York

★★★★★ 1/5

Trustpilot

I wish I didn’t buy my home from Barratt

Well where do I start…we’ve had nothing but problems with Barratt since day dot. We reserved our flat in April 2021 and were due to move in December 2021. Due to covid and building materials shortage our new build got delayed several times, in the end it got delayed by an additional 6 months. You’d think after waiting 14 months for your flat to be built that by the time you actually move in, everything will be built and ready. Noooo, not with Barratt! We took ownership of our new flat with the bathroom lights dangling because they weren’t attached properly and without a fitted wardrobe! We had done a home tour a week prior to collecting the keys and the materials for the fitted wardrobe were just laying in the living room. In the week from when we did the tour to when we got the keys, they just moved the wardrobe materials from the living room to the bedroom. What actually have they been doing all this time? It’s funny because we paid for a completed flat but never actually got a completed flat. The workmanship is so poor and looks like it’s done by amateurs, even the light switches look so tacky and cheap as it’s just white plastic covers. They used a yellow tint white paint to paint all our walls on the inside so the inside looks like a chain smokers house. And as for Barratt’s “preferred” solicitors (New Homes Law) they’re actually so inexperienced and make mistakes. We were meant to get a £1,000 incentive from Barratt for using their preferred solicitor, New Homes Law. So when it got to our final completion statement, New Homes Law took our £1,000 incentive and made it look like they deducted the £1,000 fee from our mortgage amount. We queried it with them and we said they can’t just go changing the mortgage amount on paper without telling the lender. They refused to look at the numbers again and insisted that the statement was correct. Eventually we had to get our broker involved which resulted in New Homes Law sending us a corrected completion statement except now they have deducted our £1,000 from their fees. They didn’t even apologise for their error which made me question if they did it deliberately. There’s definitely something fishy going on between Barratt and New Homes Law in my opinion. So now by this point we’ve had a bad experience with Barratts solicitors, we’ve waited 14 months for our flat, they’ve given us a poor quality flat, no fitted wardrobe and they couldn’t even put a little bow on our front door to welcome us into our new home!! The new home gift they gave us was also so bad - a water bottle and a candle and reed diffuser from a brand we’ve never heard of. It’s so disheartening to see other people move into their new build flats and they get massive bows on their front doors and Jo Malone gifts from their developers. I will never buy another Barratt home again and I will never recommend anyone else buy from them. Their homes are cheap but definitely not cheerful.

Tarryn · 30 June 2022 · Oakleaf Homes York