Trusted Agent profile
★★★★★
1,086 reviews across 7 offices and 3 platforms
Oakleaf Homes has seven offices, in York, Eastleigh, Bardon, City of Edinburgh, Glasgow, Sevenoaks and Trafford. Together they have 1,086 reviews on three platforms, rated 4.4 out of 5 overall.
21
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
1,064
Reviews on Trustpilot
All 7 offices
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Oakleaf Homes's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotPolite and kind staff
Polite and kind staff. The homes looks stunning and energy efficient.
Thank you for taking the time to leave this review , we'll pass your great feedback onto the team. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
5/5
TrustpilotOur First Home in the UK
The experience was exciting as a first time home buyer and details were given for insights into the structure and environment for reliability and expected sustainability of the property being sold.
Thank you for sharing the start of your experience with Barratt Homes, Daniel. We’ll make sure the team gets to see your great feedback! Kind regards, Charlotte.
5/5
TrustpilotVery informative staff
Very informative staff, patient with customers and very hospitable. Advices on very practical aspects of furnishing your new home!
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
5/5
TrustpilotI can’t begin to tell you how fabulous…
I can’t begin to tell you how fabulous the sales advisor, Cecilia has been.I can’t thank her enough
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure Cecilia gets to see your great feedback! Kind regards, Charlotte.
5/5
TrustpilotGreat job
The work was great.
Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Charlotte.
5/5
TrustpilotIn the process of buying the new home
In the process of buying the new home, all the team were very knowledgeable and very accommodating, always happy to help! If it was a technical question related to the home or the step by step process of buying the home you always got the information you were after (and usually very quickly).
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
5/5
TrustpilotWe make our DREAM come true!
A great construction and a reference in the name in UK, we were very satisfied with the house and the professionalism.
Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Charlotte.
1/5
TrustpilotI will never buy from Barratts again
I will never buy from Barratts again. When moving into our Millfield home on Wixams we immediately reported a sewage smell in the kitchen and a water logged garden. 6 months later they rectified the kitchen issue which was a poorly installed downpipe, meaning we had an open waste pipe. The garden has had work but was insufficient and is still flooded, boggy and smells like rotted vegetation, they have said that this is acceptable... We have chased and chased and been forced to make a formal complaint which still isnt being managed properly. Barratts are a joke.
Thank you for your detailed feedback which is really important to us, and we’re genuinely sorry that this was not a better experience for you.We will ensure that these comments are passed to the relevant management team. Kind regards, Charlotte.UPDATE:Good afternoon,I understand Elle from our customer care team has contacted you directly to discuss your review.Kind regards, Ros
4/5
TrustpilotVery helpful team. Everything going well so farwell so far.
Very helpful team
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure the team gets to see your great feedback! Kind regards, Charlotte.
5/5
TrustpilotVery helpful
Rating only, no written review.
Good afternoon,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
5/5
TrustpilotGreat customer service
Great customer service, very professional and helpful. Always greeted with a warm and friendly welcome.
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
4/5
TrustpilotExcellent customer service
The support I received from their amazing staff - Amanda Grierson and Nicole Soppitt was very helpful. Their attention to detail was incredible.
Good afternoon,Thank you for your kind feedback about Amanda and Nicole. We will make sure they see this and they will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotSecond time
Always a great experience dealing with Elaine, second home we have bought from her. Will probably do so again.
Good afternoon,Thank you for your valuable feedback, Gerard, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotPrevious experience of buying a…Barratt’s home purchase
Previous experience of buying a Barratt’s home, as always Angie was extremely helpful, helping me through the whole process, it was a pleasure dealing with her.
Good afternoon,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotThank You
To be fair, I must acknowledge Barratt's customer service at Trustplot. I raised my concern here previously, and they provided me with a prompt response. Now, the defect has been repaired. Fingers crossed, hoping the issue is fixed. Thank you to the customer service team; I really appreciate it.
Good afternoon,Thank you for taking the time to leave this review, it is very much appreciated here at Barratt Homes and we are pleased to hear the defect is now repaired.Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotSales assistant went above and beyond…
Sales assistant went above and beyond to get us a great package together very helpful could not do enough
Thank you for taking the time to leave a review of your experience with us so far, Gayle. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
5/5
TrustpilotA Positive Experience
The sales person, Sarah Proctor, was very helpful in providing all the necessary information which helped me make an informed decision to purchase a property at the Ness Castle Development in Inverness. She was always patient and understanding when discussing my position and requirements. It is due to her that I chose Barratts rather than another house-builder.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Sarah gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you all the best for the rest of the journey. Kind regards, Charlotte.
5/5
TrustpilotProfessional and positive experience
Professional and positive experience. Karen is my highlight, she tells you clearly what is obtainable with good attitude. Luke was also very helpful and friendly.
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure Karen gets to see your great feedback! Kind regards, Charlotte.
5/5
TrustpilotGood communication and feedback
Rating only, no written review.
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
5/5
TrustpilotJourney so fsr
The sales staff are the first point of call for your Company. The staff are polite helpful and explain everything clearly. We hope the rest of our sales journey is as good.
Thank you for taking the time to leave a review of your experience with us so far, Michael. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
1/5
TrustpilotCustomer Service Concerns
I strongly discourage others from considering Barratt as a reliable option for their purchases. This marks my second negative experience within a few months. The initial complaint was about my bath squeaking, reported in September. Barratt sent a plumber for inspection who identified missing steps during the bath installation, estimating a repair time of at least 2 working days, involving the removal of the bath and some tiles.Subsequently, Barratt scheduled another day for the repair. A customer service representative assured me over the phone that the job would only require a morning to complete. Skeptical due to conflicting information from the plumber, I reluctantly agreed.On the day of the repair, a plumber and a Barratt on-site worker arrived, only to inform me that they could fix the bath that day but would need to book another day for tile replacement due to tile unavailability. This meant I couldn't use my bath until the tiles were replaced. Frustratingly, they couldn't provide any timeline for the job, causing me to refuse the bath repair and waste a day off for nothing.The on-site Barratt worker performed interim fixes to reduce the squeaking and promised to order the tiles. Once ready, they assured me they could fix the bath in one day and replace the tiles the next day to minimize the impact on me. However, two months later, I heard nothing from Barratt.Upon calling the helpline, I was unprofessionally informed by an agent that the case was closed because the repair work had been completed, and there was no more squeaking. I strongly disagreed with his response. If I needed to schedule another booking, I was told to send them a video to prove it was still squeaking. Outraged, as I believed it was an integrity issue with Barratt staff, I expressed my frustration. On one hand, they assured me it would be fixed soon; on the other hand, they reported to the office that the case was closed.Finally, the agent reluctantly promised to provide me with a further update within the next five working days. I also inquired about voice recordings regarding our conversation, but I didn't receive a clear answer.
Good morning, Ryan. Thank you for your detailed feedback which is really important to us, and we’re genuinely sorry that this was not a better experience for you.We will ensure that these comments are passed to the relevant management team and ask that someone contacts you.Kind regards, Cara.UPDATE:Good afternoon Ryan,I understand you have been in direct contact with our customer care team to discuss your review and some works have been booked in.Kind regards, Ros
5/5
TrustpilotReally great and helpful staff
Really great and helpful staff, they were so welcoming and I was very grateful of their helpfulness and they listened to me and my questions with regard to everything concerning new build houses. Thank you.
Good afternoon,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotWintringham St Neots
The sales team at the Wintringham site was amazing. Tina was very friendly and she helped me throughout the reservation process. She explained everything clearly and there was no surprise. She was always very responsive. Overall it was a very smooth experience.
Good afternoon,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home. Kind regards, Ros
5/5
TrustpilotHannah was great help with reserving…
Hannah was great help with reserving our property, she was taking over from Sue who was also very helpful. Hannah had all the information needed and was able to answer all our questions needed. She was happy to help no matter the question. Resvering with Barrett has been so easy to do and no hassle at all.
Good evening,Thank you for your kind feedback about Hannah. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
York has the most, with 1,077 reviews rated 4.4 out of 5, followed by Eastleigh with 9.
The seven Oakleaf Homes offices, by town:
