Trusted Agent profile
★★★★★
1,086 reviews across 7 offices and 3 platforms
Oakleaf Homes has seven offices, in York, Eastleigh, Bardon, City of Edinburgh, Glasgow, Sevenoaks and Trafford. Together they have 1,086 reviews on three platforms, rated 4.4 out of 5 overall.
21
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
1,064
Reviews on Trustpilot
All 7 offices
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Oakleaf Homes's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWest Meadows @ Arcot
Claire has been brilliant! She has kept us updated, informed and let us ask a million questions!!!! Nothing has been a problem. We felt happy and welcomed from the initial contact. Show homes are to top quality as are staff.
5/5
TrustpilotGilmerton heights development
Huge shout out to Rachel, Danielle, Grant and Laura for providing a first class service from the start of my reservation to moving in and even after being moved in. Really couldn’t have asked for a better team to help me with my home move. My snagging list was minimal and the team go above and beyond to help and no question is a stupid question to them. So thanks so much!
5/5
TrustpilotVery happy with our recent purchase
Very happy with our recent purchase. Communication both before and after our purchase has been great and our sales associate Jen is great. Also really happy with the site team, to mention Dean in particular as he has gone above and beyond since we moved in last week. Thank you!
5/5
TrustpilotExcellent service and support in buying…
Excellent service and support in buying my new Barratts home. Used the services recommended and everything ran very smoothly.
Hi Elizabeth. We appreciate your kind words and are thrilled to hear about your positive experience. We appreciate your feedback about our services and support.Thank you for choosing Barratt Homes for your new home purchase.Kind regards, Sam
1/5
TrustpilotCouldn’t build a Lego house let alone an actual property
Couldn’t build a Lego house let alone an actually property. Excellent customer service until something goes wrong in which they then turn into patronising bullies. Would highly recommend if you are desperate to move to a house with problems.
Good evening,We are very sorry to hear about your experience. We strive to provide excellent customer service and are disappointed to read your feedback. So we can share your review with the appropriate team, we have instructed Trustpilot to gain further information.Kind regards, Ros
1/5
TrustpilotI haven't met a single honest person…
I haven't met a single honest person within this company. From the sales agents to customer service I feel like we are continually fobbed off with inaccurate information and it seems to me its either negligence, or bare faced lies. I would never ever buy a house from this company again. Dishonest and soulless. How in the world they have 5 stars in customer service is beyond me! They completely ignore you and then fob you off with generic responses that they probably use for everyone regardless of the issue. I've even spoke to the head of customer services who was even worse than her colleagues in dealing with our grievance as she gave opposite (untrue) information. At this point we have no where left to go other than the legal route as we strongly believe our house has been miss sold to us and we've had nothing but false information given to us at every turn. Edit: Yes, Kerry has been in touch giving inaccurate information. So frustrating dealing with different agents every single time an email is exchanged, and the agents can't even agree on true and untrue information to pass on. Just another attempt to fob us off so we get bored and give up. As a house is the most expensive thing we will ever invest in, we are prepared to go as far as needed with this.
Good afternoon, Georgina.We do understand your frustration and disappointment with your experience. Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information. Please do add your development and contact details to any correspondence, so we can highlight this issue to the relevant team and ask that someone contacts you. Kind regards, Charlotte.UPDATE:I understand Kerry from our customer care team has been in direct contact with you today to address your concerns.Kind regards, Ros
1/5
TrustpilotAvoid at all costs
The company is full of liars. From the minute you step into the sales office lies are told to sell you a house. Customer service will lie to you constantly and depending which agent you get (it’s never the same) you’ll get different lies told, all to make you go away and accept and regret the crappy investment you’ve made. Don’t go near this house builder they are the plague.
Good afternoon,Thank you for your review. We take all customer feedback seriously and would like to share your feedback with the appropriate team. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information so we are able to identify the correct team to pass this to.Kind regards, Ros
5/5
TrustpilotVery good experience .Staff are great…
Very good experience .Staff are great and professional put you at ease straight awayThe homes are outstanding we put a reservation on one.
Hi Steven. Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be helpful, and that you were impressed with the homes. We wish you all the best with your reservation and look forward to welcoming you to your new home.Kind regards, Sam
5/5
TrustpilotGreat customer service
Hi Mike. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
5/5
TrustpilotAll good and well supported
Hi Bibin. Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotGreat experience from beginning to…
Great experience from beginning to completion. Love our new home and great support from the Barratts team throughout the whole process.
Hi Victoria. We are so happy to hear of your experience with our Stonebridge Fields team. We are pleased to hear you are happy with your new home, we will pass your great feedback on to the team!Kind regards, Sam
1/5
TrustpilotAftercare service
Recently purchased a new home through Barratt’s (Aug 2024) and the feeling was overwhelming getting our first new home. Since becoming owners things started off well getting snagging jobs completed however as the site neared completion we have found the aftercare work has been abysmal. Constantly chasing, all evidence sent through with a professional report that was done. Some work partially completed however to a very poor standard which required to be redone. Understandably things happen however, in our experience is nowhere near to what we thought we were getting through a 5* builder
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
5/5
TrustpilotBeautiful home laced with excellent…
Beautiful home laced with excellent service - It was 100% 5 Star Service.All thanks to Sarah - she made it worthwhile and seamless.
Hi Franklin. Thank you for taking the time to leave this review. We are thrilled to hear of the service provided by Sarah, and that you are happy with your new home. We will pass on your feedback to the Cottam Gardens team. Kind regards, Sam
5/5
TrustpilotGreat communication great service
Great communication great service. Brilliant house
Hi David. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
1/5
TrustpilotBarratt site manager rude no people skills
Neighbours boundary incorrectly marked out, hence a year later it was picked up. We had an extra section of neighbours garden. The first we knew of it work men turned up early telling us they were moving the fence. Obviously we said that couldn't happen until we had further knowledge of it. However the site manager from Barratt's was rely rude to me. When I said we needed to officially know what was going on. Because I rent the property he thought I had no rights and didn't understand that as a tenant - I am responsible for the property and I can't let people move fences without formal notification from the owner. I will also say the property has many snags. The doors have peeled corners, which is such a shame as they are lovely doors. Poor workman ship through out. Kitchen is slung together.
Good morning.We appreciate you bringing these concerns to our attention and understand your frustration with the boundary issue and the communication from the site manager. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Charlotte.
1/5
TrustpilotThe leaky door debacle
We moved into our home several years ago now and have since the 1st month had problems with the front door raining in, over the period we have had the issue addressed from Barratts, namely remedial work to the door step and sill, a replacement letterbox, all in all 5 attempts have been made to rectify the situation.It rears it's head again in heavy rain and with a north facing front door, when it rains heavily that face of the property gets it - although mitigating, that is in no way acceptable.So to have this cited as an acceptable instance by Barratts customer service reps is both galling and frankly rude.Previous service has been fruitless because the defect still exists and now the site team have gone they simply do not want to know, seems like a case of we've got your money , you no longer matter!111 Bowyer way, Southfields, Morpeth.
Good morning, Graeme.Your review is very important to us and we’re genuinely sorry that this was not a better experience for you.Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information, please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Charlotte.
5/5
TrustpilotWalders Wood Team
Jackie and the whole team at Barratts - Walders Wood were excellent from start to finish. Gave detailed information at every step and were helpful with any issues that arose. Patrick and his team ensured the quality of the build was to the standard promised.
Hi Channa. Thank you for your kind words. We're thrilled to hear about your positive experience with our team at Walders Wood. Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
5/5
TrustpilotNew barrett home …
We were buying a barrett house that was 3 years old and as we were going to exchange the couple pulled out, we never really wanted a new build but it was same area and no risk of someone pulling out. We glad we went with it, we needed it all to go through very quickly and barrett helped push the soliciters every step of the way. Our sales lady Debbie Minns was very helpful all the way through the process I couldn't ask for more. The house is very good standard and we saw evidence of lots of snagging being done at every stage. We got a very good deal with deposit back and had a integrated kitchen and extras with it too. Would recommend barrett to out friends
Hi Gail. Thank you for your positive review and for sharing your experience. We are delighted to hear that you were happy with the service you received and that you are enjoying your new home. We appreciate your kind words about our sales representative and the quality of our homes.Kind regards, Sam
5/5
TrustpilotBuying a Barratt home
Sarah has made the experience so far very enjoyable.
Hi Caroline. We are delighted to hear that Sarah has made your experience enjoyable. We'll make sure she gets to see your great feedback!Kind regards, Sam
5/5
TrustpilotSeamless Experience
The entire experience was seamless as much as possible. The sales team tried to ensure that we were duly carried along throughout the whole process. Worthy of special mention is Tenise, who showed a very high degree of professionalism throughout. Our house was completed within the scheduled time and there were only minor snags to correct when we moved in.
Hi Ayodeji. We appreciate your kind words and are thrilled to hear about your positive experience, and we are pleased to hear you are happy with your new home.We will share your wonderful feedback with the Bertone Gardens team. Kind regards, Sam
5/5
TrustpilotBarratt St Clements View - great service
We utilised part exchange to move into our new Barratt home. The process was seamless and Matthew in the sales office was very helpful. Since moving into our new home Shaun Whyte (site manager) has been nothing short of amazing, very attentive and responsive. Anything we need he is always on hand to help or answer any questions. He has made moving into another new build stress free and a great experience. Thank you Shaun and the Barratt team.
Hi Leanne. Thank you for taking the time to leave your review. We are delighted to hear that you had a positive experience with our St Clements View team. We are especially pleased to hear about the service you received from the site manager. We will pass your feedback on to the team. We wish you many happy years in your new home.Kind regards, Sam
5/5
TrustpilotAn amazing experience
Great, professional staff. Honest and transparent guidance throughout the process.
Hi Ahsaan. Thank you for your kind words! We're thrilled to hear you had a positive experience with our staff. Kind regards, Sam
5/5
TrustpilotHighly recommended
James who helped us was absolutely fantastic. He spent his time to take us through everything and overall we are very happy with the service so far.
Thank you for taking the time to leave this review and congratulations on your first home! We'll pass your great feedback onto Sarah and the team, they will be delighted to hear this.Wishing you many happy and healthy years in your new home. Kind regards, Charlotte.
5/5
TrustpilotChris has been brilliant he has…
Chris has been brilliant he has maintained contact throughout the whole process and he does go the extra mile in customer service thank you to Sam as well
Hi David. Thank you for your kind words, we are delighted to hear of the service you received. We will be sure to pass your feedback on to Chris and the Roman's Quarter team.Kind regards, Sam
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York has the most, with 1,077 reviews rated 4.4 out of 5, followed by Eastleigh with 9.
The seven Oakleaf Homes offices, by town:
