Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotHighgrove, Wynyard
We moved into our new home 15months ago. Very few snags but those we have had have been rectified promptly and to a very high standard. Cannot fault the service we have received in anyway.
Rebecca · 14 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Hi Rebecca,
Thank you for taking the time to share your experience.
We’re delighted to hear that you’ve been happy with your home and the service you’ve received since moving in. It’s great to know our team were able to resolve the few snags you experienced promptly and to such a high standard, we'll be sure to pass your feedback over.
We really appreciate your kind feedback and hope you continue to enjoy your home at Highgrove for many years to come.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotI was attended to promptly and…
I was attended to promptly and professionally. I had a great experience with the enquiry to the reservation.
Kolawole · 14 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good morning.
We are happy to hear that your enquiry and reservation experience was prompt and professional. Thank you for sharing your positive feedback with us.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotFirst Class Customer Experience
I feel compelled to submit a review of what has truly been a first class customer experience from end-to-end - particularly from the Sales Advisor, Jamie Thompson.
Mark · 14 March 2026 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning, Mark.
We are happy to hear that the process has gone smoothly. It's great to know that Jamie was so helpful and that we accommodated your circumstances. Thank you for your positive feedback.
Kind wishes,
Isla.
★★★★★ 4/5
TrustpilotCustomer service was a top notch
Chile · 14 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good morning , Chile.
We appreciate you sharing your experience with us and are happy to hear that our customer service was top-notch for you.
Kind wishes,
Isla.
★★★★★ 1/5
TrustpilotAwful after care
Lovely homes however customer service after care is rubbish
Mel · 13 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Hi Mel,
We’re sorry to read about your experience with our aftercare service and the concerns you’ve raised regarding the radiators in your home.
Unfortunately, we haven’t been able to identify your details from your Trustpilot handle, so we’ve asked Trustpilot to request some additional information from you. Once we receive this, we’ll be able to locate your property and pass your feedback to the relevant team to look into this further.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotSmooth communication
Smooth communication, active listening and help with settling down. You are the best🫡
Odunayo · 13 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Hi Odunayo,
Thank you for your review, we are really pleased the house buying process has been so smooth and that you are settled in your new home. We'll be sure to pass your feedback over to the team.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 1/5
TrustpilotShoddily made apartments
Shoddily made apartments. We recently paid over £2k to fix the badly fitted plumbing which resulted in a bad leak in the downstairs apartment. Secondly, the drainage in the shower was poorly constructed leading to blockages. Same for the bath. Also, the boiler needs replacing after only ten years. Finally, the monthly maintenance charges have gone up from £100 a month to over £300 a month. Really bad experience
Michael · 24 February 2026 · Oakleaf Homes York
Agent replied · 24 February 2026
Good morning, Michael.
We appreciate you bringing these significant issues to our attention and would like to pass on your feedback to the relevant team.
Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team.
Kind regards,
Isla.
★★★★★ 5/5
TrustpilotBarrett Homes did a great job
Barrett Homes did a great job. What made it stand out was their communication - they kept us updated throughout the process specifically the senior sales manager Adrianno, the reception and the way he handled every steps all the way was just too super. The quality of the build was top-notch, and they fixed any issues quickly. The team were helpful and approachable too. One thing that could be better is maybe a bit more flexibility on finishes, but overall, we're pleased with our new home .
Jones · 23 February 2026 · Oakleaf Homes York
Agent replied · 24 February 2026
Good evening. Thank you for sharing your experience with our Gilmerton Heights team.
We're so pleased to hear they kept you informed throughout the process and that you're happy with your new home!
We will share your feedback with the team.
Kind regards, Sam
★★★★★ 5/5
TrustpilotOlivia Day the rep was excellent and…
Olivia Day the rep was excellent and helpful
Olayiwola · 23 February 2026 · Oakleaf Homes York
Agent replied · 24 February 2026
Good afternoon,
Thank you for your lovely review! Olivia will be delighted to receive your feedback.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotPersonal approach
Personal approach, listening to the client, no "power sales" approach, taking care in after-sales.
New · 23 February 2026 · Oakleaf Homes York
Agent replied · 24 February 2026
Good morning.
We are happy to hear that you felt listened to and valued. We appreciate your positive feedback on our approach.
Kind wishes,
Isla.
★★★★★ 5/5
Trustpilotthe staff call jay is very nice and…
the staff call jay is very nice and helpful us .and thats why i buy the house 2bad rooms.my english not good,but i thank you jay so much!great staff good service!!!!!
Xinhao · 22 February 2026 · Oakleaf Homes York
Agent replied · 24 February 2026
Good morning.
We are happy to hear that Jay was so helpful during your home-buying experience. We appreciate your kind words and are grateful for your review.
Kind wishes,
Isla..
★★★★★ 5/5
TrustpilotJackPurchasing my ground floor apartment.ie was helpful from Day 1 Monday my…
Jackie was helpful from Day 1 Monday my 1st viewing. On my 2 nd viewing with my family on the 21st February I made my decision to buy and place my deposit. All my questions were answered. Help was given also with the digital questionnaire. I now have to instruct the solicitor tomorrow.
Anna · 22 February 2026 · Oakleaf Homes York
Agent replied · 24 February 2026
Good evening, Anna.
We are happy to hear that the viewing experiences have been helpful and that all your questions were answered. We appreciate your positive feedback and hope the completion goes smoothly.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotBest
The communication and the understanding of issues is good
Bismark · 22 February 2026 · Oakleaf Homes York
Agent replied · 24 February 2026
Good evening, Bismark.
We appreciate your positive feedback and are happy to hear that our communication has been helpful and clear.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotI was highly impressed by Sarah…
I was highly impressed by Sarah Horton-Wood, Sales Adviser from your company, for her exceptional support during my purchase of the property at The Lillies, Shrewsbury. She was honest, patient, and very organized, giving me a thorough understanding of both the house and the area. Her prompt responses to my inquiries were particularly noteworthy. Thanks to her dedicated efforts, I was able to successfully secure my ideal home, and I am truly grateful. She truly deserves high praise and a five-star rating for her outstanding service.
Patrick · 22 February 2026 · Oakleaf Homes York
Agent replied · 24 February 2026
Good evening, Patrick.
We are happy to hear that the Sarah provided exceptional support during your property purchase. We value your feedback and are grateful for your five-star rating.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotExcellent service to help make…
Excellent service to help make reserving our new home as easy as possible!
Mrs · 21 December 2025 · Oakleaf Homes York
Agent replied · 22 December 2025
Hi Mrs Tester-Bedford
Thank you for your review. We’re delighted to hear that our team provided excellent service and helped make reserving your new home as easy as possible.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotThe way I was attended in the office…
The way I was attended in the office during the process was amazing
Boniface · 21 December 2025 · Oakleaf Homes York
Agent replied · 22 December 2025
Hi Boniface,
Thank you for your review. We’re really pleased to hear you had such a positive experience in the office and that you felt well looked after throughout the process. We’ll be sure to share your feedback with the team.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 1/5
TrustpilotBodge central
They don't answer emails and explain how they will rectify impossible snags
Ken · 21 December 2025 · Oakleaf Homes York
Agent replied · 22 December 2025
Good evening Ken,
Thank you for your feedback. We’re sorry to hear about your experience and will pass your comments to the relevant team to look into.
Kind wishes,
Alice from the Barratt Homes team
★★★★★ 5/5
TrustpilotJackie and the team made my first home…
Jackie and the team made my first home buying experience so easy and did everything so quickly, nothing was too much to ask and never a bother, so happy with my home.
Hannah · 21 December 2025 · Oakleaf Homes York
Agent replied · 22 December 2025
Good afternoon, Hannah.
We are so happy to hear that your first home buying experience went smoothly. We wish you many happy years in your new home. Thank you for taking the time to leave us a review.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotGreat service
Mr · 21 December 2025 · Oakleaf Homes York
Agent replied · 22 December 2025
Good morning Gary. Thank you for taking the time to leave this review, and for your brilliant feedback!
Best wishes, Sam
★★★★★ 5/5
TrustpilotWe were given tremendous support from the beginning to the end
The support offered to us was superp.
Sharon · 20 December 2025 · Oakleaf Homes York
Agent replied · 22 December 2025
Hi Sharon,
Thank you for your feedback. We’re pleased to hear you felt well supported throughout your journey with us. We hope you’re enjoying your new home and wish you all the best.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 2/5
Trustpilotnot fit for purpose
We were told to move in when it is still not fit for purpose: there is a lot of mud in front of the house, council waste collection can't be done because the street is still full of contractor vehicles and fences, the street is not even open yet so the address can't be found by delivery vehicles, snag list only moves after a lot of chasing and still not complete after 3 weeks from moving in. The construction manager has been very helpful but there is only so much he can do.
Everson · 20 December 2025 · Oakleaf Homes York
Agent replied · 22 December 2025
Good morning, Everson.
We appreciate your feedback and are sorry to hear about the issues you are having. We will pass your comments on to our Customer Care team.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotThey keep their words
They keep their words. Again, they got amazing and awesome staff.
Ifeoma · 20 December 2025 · Oakleaf Homes York
Agent replied · 22 December 2025
Good morning, Ifeoma.
We appreciate your kind words. We are so glad you had a positive experience with our dedicated staff.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotWonderful experience!
Lovely new home. Whole process was handled with care.
Matt · 19 December 2025 · Oakleaf Homes York
Agent replied · 22 December 2025
Good evening, Matt.
We are happy to hear that you love your new home. Thank you for taking the time to leave us a review.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotWe moved into our new Barratt home…
We moved into our new Barratt home around a month ago now and we couldn’t be happier with the experience. From the moment we reserved, the process felt smooth and supportive.
Charlie · 22 October 2025 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning, Charlie.
Thank you for your great review. We're happy to hear that you had a smooth and supportive experience with us.
It's great to know that the team's assistance made your journey easier and that any snags were resolved quickly. We will pass your feedback on to Chloe, Matt and the Winnycroft team, they will be delighted.
We wish you many happy years in your new home.
Kind Regards, Charlotte.
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