Trusted Agent profile

Oakleaf Homes estate agents in York, Eastleigh, Bardon and 4 more

4.4

★★★★★ Great

1,086 reviews across 7 offices and 3 platforms

Oakleaf Homes has seven offices, in York, Eastleigh, Bardon, City of Edinburgh, Glasgow, Sevenoaks and Trafford. Together they have 1,086 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

2.8 / 5

21

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

1

Reviews on Facebook

All 7 offices

Trustpilot logo

1,064

Reviews on Trustpilot

All 7 offices

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Our offices

Oakleaf Homes's seven offices, most reviewed first. Each has its own page.

Latest reviews from every Oakleaf Homes office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Highgrove, Wynyard

We moved into our new home 15months ago. Very few snags but those we have had have been rectified promptly and to a very high standard. Cannot fault the service we have received in anyway.

Rebecca · 14 March 2026 · Oakleaf Homes York

Agent replied · 20 March 2026

Hi Rebecca, Thank you for taking the time to share your experience. We’re delighted to hear that you’ve been happy with your home and the service you’ve received since moving in. It’s great to know our team were able to resolve the few snags you experienced promptly and to such a high standard, we'll be sure to pass your feedback over. We really appreciate your kind feedback and hope you continue to enjoy your home at Highgrove for many years to come. Kind wishes, Alice from the Barratt Homes team.

5/5

Trustpilot

I was attended to promptly and…

I was attended to promptly and professionally. I had a great experience with the enquiry to the reservation.

Kolawole · 14 March 2026 · Oakleaf Homes York

Agent replied · 20 March 2026

Good morning. We are happy to hear that your enquiry and reservation experience was prompt and professional. Thank you for sharing your positive feedback with us. Kind wishes, Isla.

5/5

Trustpilot

First Class Customer Experience

I feel compelled to submit a review of what has truly been a first class customer experience from end-to-end - particularly from the Sales Advisor, Jamie Thompson.

Mark · 14 March 2026 · Oakleaf Homes York

Agent replied · 23 October 2024

Good morning, Mark. We are happy to hear that the process has gone smoothly. It's great to know that Jamie was so helpful and that we accommodated your circumstances. Thank you for your positive feedback. Kind wishes, Isla.

4/5

Trustpilot

Customer service was a top notch

Chile · 14 March 2026 · Oakleaf Homes York

Agent replied · 20 March 2026

Good morning , Chile. We appreciate you sharing your experience with us and are happy to hear that our customer service was top-notch for you. Kind wishes, Isla.

1/5

Trustpilot

Awful after care

Lovely homes however customer service after care is rubbish

Mel · 13 March 2026 · Oakleaf Homes York

Agent replied · 20 March 2026

Hi Mel, We’re sorry to read about your experience with our aftercare service and the concerns you’ve raised regarding the radiators in your home. Unfortunately, we haven’t been able to identify your details from your Trustpilot handle, so we’ve asked Trustpilot to request some additional information from you. Once we receive this, we’ll be able to locate your property and pass your feedback to the relevant team to look into this further. Kind wishes, Alice from the Barratt Homes team.

5/5

Trustpilot

Smooth communication

Smooth communication, active listening and help with settling down. You are the best🫡

Odunayo · 13 March 2026 · Oakleaf Homes York

Agent replied · 20 March 2026

Hi Odunayo, Thank you for your review, we are really pleased the house buying process has been so smooth and that you are settled in your new home. We'll be sure to pass your feedback over to the team. Kind wishes, Alice from the Barratt Homes team.

1/5

Trustpilot

Shoddily made apartments

Shoddily made apartments. We recently paid over £2k to fix the badly fitted plumbing which resulted in a bad leak in the downstairs apartment. Secondly, the drainage in the shower was poorly constructed leading to blockages. Same for the bath. Also, the boiler needs replacing after only ten years. Finally, the monthly maintenance charges have gone up from £100 a month to over £300 a month. Really bad experience

Michael · 24 February 2026 · Oakleaf Homes York

Agent replied · 24 February 2026

Good morning, Michael. We appreciate you bringing these significant issues to our attention and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Isla.

5/5

Trustpilot

Barrett Homes did a great job

Barrett Homes did a great job. What made it stand out was their communication - they kept us updated throughout the process specifically the senior sales manager Adrianno, the reception and the way he handled every steps all the way was just too super. The quality of the build was top-notch, and they fixed any issues quickly. The team were helpful and approachable too. One thing that could be better is maybe a bit more flexibility on finishes, but overall, we're pleased with our new home .

Jones · 23 February 2026 · Oakleaf Homes York

Agent replied · 24 February 2026

Good evening. Thank you for sharing your experience with our Gilmerton Heights team. We're so pleased to hear they kept you informed throughout the process and that you're happy with your new home! We will share your feedback with the team. Kind regards, Sam

5/5

Trustpilot

Olivia Day the rep was excellent and…

Olivia Day the rep was excellent and helpful

Olayiwola · 23 February 2026 · Oakleaf Homes York

Agent replied · 24 February 2026

Good afternoon, Thank you for your lovely review! Olivia will be delighted to receive your feedback. Kind regards, Ros

5/5

Trustpilot

Personal approach

Personal approach, listening to the client, no "power sales" approach, taking care in after-sales.

New · 23 February 2026 · Oakleaf Homes York

Agent replied · 24 February 2026

Good morning. We are happy to hear that you felt listened to and valued. We appreciate your positive feedback on our approach. Kind wishes, Isla.

5/5

Trustpilot

the staff call jay is very nice and…

the staff call jay is very nice and helpful us .and thats why i buy the house 2bad rooms.my english not good,but i thank you jay so much!great staff good service!!!!!

Xinhao · 22 February 2026 · Oakleaf Homes York

Agent replied · 24 February 2026

Good morning. We are happy to hear that Jay was so helpful during your home-buying experience. We appreciate your kind words and are grateful for your review. Kind wishes, Isla..

5/5

Trustpilot

JackPurchasing my ground floor apartment.ie was helpful from Day 1 Monday my…

Jackie was helpful from Day 1 Monday my 1st viewing. On my 2 nd viewing with my family on the 21st February I made my decision to buy and place my deposit. All my questions were answered. Help was given also with the digital questionnaire. I now have to instruct the solicitor tomorrow.

Anna · 22 February 2026 · Oakleaf Homes York

Agent replied · 24 February 2026

Good evening, Anna. We are happy to hear that the viewing experiences have been helpful and that all your questions were answered. We appreciate your positive feedback and hope the completion goes smoothly. Kind wishes, Isla.

5/5

Trustpilot

Best

The communication and the understanding of issues is good

Bismark · 22 February 2026 · Oakleaf Homes York

Agent replied · 24 February 2026

Good evening, Bismark. We appreciate your positive feedback and are happy to hear that our communication has been helpful and clear. Kind wishes, Isla.

5/5

Trustpilot

I was highly impressed by Sarah…

I was highly impressed by Sarah Horton-Wood, Sales Adviser from your company, for her exceptional support during my purchase of the property at The Lillies, Shrewsbury. She was honest, patient, and very organized, giving me a thorough understanding of both the house and the area. Her prompt responses to my inquiries were particularly noteworthy. Thanks to her dedicated efforts, I was able to successfully secure my ideal home, and I am truly grateful. She truly deserves high praise and a five-star rating for her outstanding service.

Patrick · 22 February 2026 · Oakleaf Homes York

Agent replied · 24 February 2026

Good evening, Patrick. We are happy to hear that the Sarah provided exceptional support during your property purchase. We value your feedback and are grateful for your five-star rating. Kind wishes, Isla.

5/5

Trustpilot

Excellent service to help make…

Excellent service to help make reserving our new home as easy as possible!

Mrs · 21 December 2025 · Oakleaf Homes York

Agent replied · 22 December 2025

Hi Mrs Tester-Bedford Thank you for your review. We’re delighted to hear that our team provided excellent service and helped make reserving your new home as easy as possible. Kind wishes, Alice from the Barratt Homes team.

5/5

Trustpilot

The way I was attended in the office…

The way I was attended in the office during the process was amazing

Boniface · 21 December 2025 · Oakleaf Homes York

Agent replied · 22 December 2025

Hi Boniface, Thank you for your review. We’re really pleased to hear you had such a positive experience in the office and that you felt well looked after throughout the process. We’ll be sure to share your feedback with the team. Kind wishes, Alice from the Barratt Homes team.

1/5

Trustpilot

Bodge central

They don't answer emails and explain how they will rectify impossible snags

Ken · 21 December 2025 · Oakleaf Homes York

Agent replied · 22 December 2025

Good evening Ken, Thank you for your feedback. We’re sorry to hear about your experience and will pass your comments to the relevant team to look into. Kind wishes, Alice from the Barratt Homes team

5/5

Trustpilot

Jackie and the team made my first home…

Jackie and the team made my first home buying experience so easy and did everything so quickly, nothing was too much to ask and never a bother, so happy with my home.

Hannah · 21 December 2025 · Oakleaf Homes York

Agent replied · 22 December 2025

Good afternoon, Hannah. We are so happy to hear that your first home buying experience went smoothly. We wish you many happy years in your new home. Thank you for taking the time to leave us a review. Kind wishes, Isla.

5/5

Trustpilot

Great service

Mr · 21 December 2025 · Oakleaf Homes York

Agent replied · 22 December 2025

Good morning Gary. Thank you for taking the time to leave this review, and for your brilliant feedback! Best wishes, Sam

5/5

Trustpilot

We were given tremendous support from the beginning to the end

The support offered to us was superp.

Sharon · 20 December 2025 · Oakleaf Homes York

Agent replied · 22 December 2025

Hi Sharon, Thank you for your feedback. We’re pleased to hear you felt well supported throughout your journey with us. We hope you’re enjoying your new home and wish you all the best. Kind wishes, Alice from the Barratt Homes team.

2/5

Trustpilot

not fit for purpose

We were told to move in when it is still not fit for purpose: there is a lot of mud in front of the house, council waste collection can't be done because the street is still full of contractor vehicles and fences, the street is not even open yet so the address can't be found by delivery vehicles, snag list only moves after a lot of chasing and still not complete after 3 weeks from moving in. The construction manager has been very helpful but there is only so much he can do.

Everson · 20 December 2025 · Oakleaf Homes York

Agent replied · 22 December 2025

Good morning, Everson. We appreciate your feedback and are sorry to hear about the issues you are having. We will pass your comments on to our Customer Care team. Kind wishes, Isla.

5/5

Trustpilot

They keep their words

They keep their words. Again, they got amazing and awesome staff.

Ifeoma · 20 December 2025 · Oakleaf Homes York

Agent replied · 22 December 2025

Good morning, Ifeoma. We appreciate your kind words. We are so glad you had a positive experience with our dedicated staff. Kind wishes, Isla.

5/5

Trustpilot

Wonderful experience!

Lovely new home. Whole process was handled with care.

Matt · 19 December 2025 · Oakleaf Homes York

Agent replied · 22 December 2025

Good evening, Matt. We are happy to hear that you love your new home. Thank you for taking the time to leave us a review. Kind wishes, Isla.

5/5

Trustpilot

We moved into our new Barratt home…

We moved into our new Barratt home around a month ago now and we couldn’t be happier with the experience. From the moment we reserved, the process felt smooth and supportive.

Charlie · 22 October 2025 · Oakleaf Homes York

Agent replied · 23 October 2024

Good morning, Charlie. Thank you for your great review. We're happy to hear that you had a smooth and supportive experience with us. It's great to know that the team's assistance made your journey easier and that any snags were resolved quickly. We will pass your feedback on to Chloe, Matt and the Winnycroft team, they will be delighted. We wish you many happy years in your new home. Kind Regards, Charlotte.

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Questions about Oakleaf Homes

Which Oakleaf Homes office has the most reviews?

York has the most, with 1,077 reviews rated 4.4 out of 5, followed by Eastleigh with 9.

Where are the Oakleaf Homes offices?

The seven Oakleaf Homes offices, by town:

  • Bardon: Unit 1a, Forest Business Park, Cartwright Way, Coalville, LE67 1GL, Bardon, LE67 1GL
  • City of Edinburgh: Telford House, 3 Mid New Cultins, Edinburgh, EH11 4DH, City of Edinburgh, EH11 4DH
  • Eastleigh: Tollbar House, Tollbar Way, Hedge End, Southampton, SO30 2UH, Eastleigh, SO30 2UH
  • Glasgow: 7 Buchanan Gate, Cumbernauld Road, Glasgow, G33 6FB, G33 6FB
  • Sevenoaks: Weald House, 88 Main Road, Sevenoaks, TN14 6ER, TN14 6ER
  • Trafford: 4 Brindley Road, City Park, Manchester, M16 9HQ, Trafford, M16 9HQ
  • York: 6 Alpha Court, Monks Cross Drive, York, YO32 9WN, YO32 9WN

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