Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotWe recently moved to Clipstone Park and…
We recently moved to Clipstone Park and site manager David made our moving experience extremely positive. He went above and beyond to arrange prompt snag repairs, using clear communication and politeness. He was reliable and trustworthy and helped us to settle in smoothly. Couldn't have asked for a better hardworking person!
Cristina · 9 May 2026 · Oakleaf Homes York
Agent replied · 26 May 2026
Good morning.
We are happy to hear that your moving experience has been positive. It's wonderful to know that the repairs were arranged quickly by David. We appreciate your positive feedback on settling in smoothly.
Kind wishes,
Isla,
★★★★★ 5/5
TrustpilotGood service
Murad · 8 May 2026 · Oakleaf Homes York
Agent replied · 26 May 2026
Good evening,
Thank you for your lovely review!
Kind regards,
Ros
★★★★★ 1/5
Trustpilotvery poor build quality
very poor build quality. we moved in 4 years ago and had 4 site managers and assistant managers come and gone. everytime we have to make a complaint to get anything done example ot took 2 years to fix a very stiff front door that a 9 year old couldnt open. now at our 4th year only half has been done what was suppose to be a warranty fix (plumbing issue with kitchen sink) has partially flooded our kitchen even after 3 fixes. when we called thr emergency after hours line with water bursting out this time, the person on the phone said sorry your warranty has expired we cant do anything about it ! shocking if only they got it right thr first time.
JOEY · 7 May 2026 · Oakleaf Homes York
Agent replied · 26 May 2026
Hello Joey,
We’re sorry to read about your experience. As we’re unable to identify you from your Trustpilot handle, we’ve asked Trustpilot to request further details. Please include your plot number and development name so we can look into this for you.
Kind wishes,
Alice from the Barratt Homes team.
UPDATE
Good morning. We understand that your local customer care team has now contacted you regarding this review.
Kind regards, Sam
★★★★★ 5/5
TrustpilotKingsbrook village 4.5
G.B · 19 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good evening.
We are happy to hear that the any issues were addressed professionally and respectfully. Thank you for your positive feedback and for taking the time to share your experience.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotDavid Customer Care Team
David from Customer care team has attended on multiple occasions. He is always friendly, honest and goes above and beyond to make sure issues are resolved, and given the time in which they deserve to make sure I am happy with the outcome.
Amy · 19 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good evening, Amy.
We are happy to hear that David has been able to resolve any issues you've had. We appreciate you taking the time to share your positive experience. We would love to pass your feedback onto the relevant team for you.
Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your development to any correspondence and we will ensure your comments are passed onto the correct team.
Kind regards,
Isla.
★★★★★ 5/5
TrustpilotReally positive experience
Really positive experience. Gavin our sales manager was really amazing. Nothing was ever a bother and the entire process was swift. I would definitely recommend .
Funmilola · 19 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good evening, Funmilola.
We are happy to learn about your positive experience. It's great to hear that Gavin ensured a swift process and was helpful. Thank you for recommending us.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotWe have just moved into our new build…
We have just moved into our new build property. There were a few snags that needed sorting. We got in touch with Jenna, she promptly got a date for us for when the work will be carried. Next day the work men came out to do the various jobs. Damo came in to do the paintwork and other bits and bats, he was excellent and really took care in his work. Jenna came around to check the work carried out and asked if we are satisfied. Overall both Jenna and Damo were brilliant and Barrats are lucky to have the 2 working for them.
Majid · 19 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good evening, Majid.
We are happy to hear that the snagging process in your new home went smoothly. It's great to know that Damo and Jenna addressed the issues efficiently and to your satisfaction. We appreciate your positive feedback.
Kind wishes,
Isla.
★★★★★ 1/5
TrustpilotPoor drainage
It should not take 18 months to fix a garden. I reported poor drainage and standing water in Nov 2024, the attempted fixes haven't work and now I am simply getting "we will look into it" with no responses. The garden we currently have is a health hazard. I can't move because no one will buy this house with the state of the garden and standing water at the back door. I feel completely fobbed off
Sammy · 19 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good afternoon Sammy. Thank you for your review and we're very sorry to hear about the ongoing issues.
We would like to escalate this to the relevant management team so we have asked Trustpilot to request more information from you.
Please do let us know your full address and contact details so we can share your feedback with the correct team.
Kind regards, Sam
★★★★★ 5/5
TrustpilotGreat experience with Kingsbrook Site Team
We moved into our home in Kingsbrook 4.5 Aylesbury in December and we’ve had a great experience with the site management team. Both Craig and Dainius have been really efficient with resolving any issues and snagging for us. They have both gone above and beyond to help us get settled in our new home and have genuinely made us feel so welcome! It’s reassuring to know that they are there for support and we are overall really happy with our first family home.
Emma · 18 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good evening, Emma.
Thank you for your kind words and for sharing your experience. I'm delighted to hear that Craig, Dainius and the team provided helpful support throughout your journey, and that you’re enjoying your new home.
Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your plot, full name and your contact details to any correspondence and we will ensure your kind comments are passed to the correct team.
Kind regards, Charlotte.
UPDATE:
Thank you for coming back to us Emma, we will pass your comments on.
Have a lovely evening, Charlotte.
★★★★★ 5/5
TrustpilotFantastic service from the first visit…
Fantastic service from the first visit to moving in and it still continues!
Tammy · 16 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good morning, Tammy.
We are delighted to hear about the fantastic service you have received. It's great to know that the team member at Nursery Fields were so helpful and patient. We appreciate your kind words.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotWe had a great experience overall from…
We had a great experience overall from start to finish. The sales and customer service experiences we got from the Orchard Green sales office was top notch. They were always available and easy to reach when needed. The quality of the finishes and attention to detail shown in attending to snags and closing them out prior to completion was excellent and timely. I would definitely recommend Barratt's to family and friends.
Oluwadamilare · 16 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good evening Oluwadamilare. We're happy to hear that you had such a great experience with our Orchard Green team.
It's wonderful to know that you found the service helpful and supportive throughout the process.
We will certainly share your feedback with the team and we wish you many happy years in your new home.
Kind regards, Sam
★★★★★ 4/5
TrustpilotThe Part exchange process could use improvement
Dealing with the part exchange process was not very informative I was only notified last minute as what to do.
Rick · 16 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good evening Rick. Thank you for your feedback regarding the part exchange process.
We will ensure your comments are passed on to the relevant team.
Wishing you many happy years in your new home.
Kind regards, Sam
★★★★★ 5/5
TrustpilotSean is the best.
Customer · 15 March 2026 · Oakleaf Homes York
Agent replied · 23 October 2024
Good evening.
We appreciate the kind words and are so glad you had a great experience with Sean.
Kind wishes,
Isla.
★★★★★ 1/5
TrustpilotTo start I will say I am not impressed.
Harley · 15 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Hi Harley,
Thank you for taking the time to share your feedback. We're sorry to hear about the concerns you’ve raised regarding your sister’s new home in Wimborne.
Barratt Homes is committed to delivering high standards across all of our developments and we take reports about workmanship or finishing issues very seriously. As your sister will shortly be moving into the property, we would encourage her to report any snags or concerns directly to her local Customer Care team once she has moved in. They will be able to log the issues and arrange for the appropriate inspections and any necessary remedial works to be carried out.
Our Customer Care teams are there to support homeowners after completion and will ensure any reported items are reviewed and addressed where required.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotThe staff are great
The staff are great, promptly returning calls and emails, explaining everything in details, as well as signpost to the best offers. They have made the journey less stressful and more enjoyable.
Abigail · 15 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
{{screenName}} Good morning, Abigail.
We appreciate your kind words. We are happy to hear that our staff were so helpful and made the process less stressful for you. The team will be delighted to hear your feedback.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotFantastic service and helpfulness
Fantastic service and helpfulness from beginning to end. Everything we needed to know was answered effortlessly
Abs · 14 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Hi Abs,
Thank you for your review.
We’re delighted to hear that you found the process so smooth and that our team were able to answer all your questions along the way. We wish you all the very best for your upcoming move and hope you love your new Barratt home.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotHighgrove, Wynyard
We moved into our new home 15months ago. Very few snags but those we have had have been rectified promptly and to a very high standard. Cannot fault the service we have received in anyway.
Rebecca · 14 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Hi Rebecca,
Thank you for taking the time to share your experience.
We’re delighted to hear that you’ve been happy with your home and the service you’ve received since moving in. It’s great to know our team were able to resolve the few snags you experienced promptly and to such a high standard, we'll be sure to pass your feedback over.
We really appreciate your kind feedback and hope you continue to enjoy your home at Highgrove for many years to come.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotI was attended to promptly and…
I was attended to promptly and professionally. I had a great experience with the enquiry to the reservation.
Kolawole · 14 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good morning.
We are happy to hear that your enquiry and reservation experience was prompt and professional. Thank you for sharing your positive feedback with us.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotFirst Class Customer Experience
I feel compelled to submit a review of what has truly been a first class customer experience from end-to-end - particularly from the Sales Advisor, Jamie Thompson.
Mark · 14 March 2026 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning, Mark.
We are happy to hear that the process has gone smoothly. It's great to know that Jamie was so helpful and that we accommodated your circumstances. Thank you for your positive feedback.
Kind wishes,
Isla.
★★★★★ 4/5
TrustpilotCustomer service was a top notch
Chile · 14 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Good morning , Chile.
We appreciate you sharing your experience with us and are happy to hear that our customer service was top-notch for you.
Kind wishes,
Isla.
★★★★★ 1/5
TrustpilotAwful after care
Lovely homes however customer service after care is rubbish
Mel · 13 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Hi Mel,
We’re sorry to read about your experience with our aftercare service and the concerns you’ve raised regarding the radiators in your home.
Unfortunately, we haven’t been able to identify your details from your Trustpilot handle, so we’ve asked Trustpilot to request some additional information from you. Once we receive this, we’ll be able to locate your property and pass your feedback to the relevant team to look into this further.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotSmooth communication
Smooth communication, active listening and help with settling down. You are the best🫡
Odunayo · 13 March 2026 · Oakleaf Homes York
Agent replied · 20 March 2026
Hi Odunayo,
Thank you for your review, we are really pleased the house buying process has been so smooth and that you are settled in your new home. We'll be sure to pass your feedback over to the team.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 1/5
TrustpilotShoddily made apartments
Shoddily made apartments. We recently paid over £2k to fix the badly fitted plumbing which resulted in a bad leak in the downstairs apartment. Secondly, the drainage in the shower was poorly constructed leading to blockages. Same for the bath. Also, the boiler needs replacing after only ten years. Finally, the monthly maintenance charges have gone up from £100 a month to over £300 a month. Really bad experience
Michael · 24 February 2026 · Oakleaf Homes York
Agent replied · 24 February 2026
Good morning, Michael.
We appreciate you bringing these significant issues to our attention and would like to pass on your feedback to the relevant team.
Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team.
Kind regards,
Isla.
★★★★★ 5/5
TrustpilotBarrett Homes did a great job
Barrett Homes did a great job. What made it stand out was their communication - they kept us updated throughout the process specifically the senior sales manager Adrianno, the reception and the way he handled every steps all the way was just too super. The quality of the build was top-notch, and they fixed any issues quickly. The team were helpful and approachable too. One thing that could be better is maybe a bit more flexibility on finishes, but overall, we're pleased with our new home .
Jones · 23 February 2026 · Oakleaf Homes York
Agent replied · 24 February 2026
Good evening. Thank you for sharing your experience with our Gilmerton Heights team.
We're so pleased to hear they kept you informed throughout the process and that you're happy with your new home!
We will share your feedback with the team.
Kind regards, Sam
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