Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotBe careful. Misleading and not reliable
I was in the process of purchasing a property through Colchester branch of Oakheart, but later came to understand lots of information Archie and Chloe at Colchester Oakheart gave me and the contents of the advertisement on Rightmove were factually wrong!! They advertised the property as freehold, when the property was partly leasehold. Said the it was only 9 years old, when it was 20+ years old. Said the boiler is only 5 years old and services annually, when both were wrong and the boiler was 8 years old. They advertised the property ad semi-detached when it was really End of terrace.
VCH · 11 May 2025 · Oakheart Property Bury St. Edmunds
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the discrepancies you encountered during your property search with our Colchester branch.
At Oakheart, we strive to provide accurate and transparent information to all our clients, and we take your concerns very seriously. We sincerely apologise for any confusion or inconvenience caused by the inaccuracies in the property details. Please be assured that this does not reflect the high standards we set for ourselves, sometimes errors are made & for that we are genuinely sorry.
I understand that you have now discussed the matter with our Sales Manager Marcus, who hopefully has helped deal with the situation.
We do really appreciate you highlighting your frustrations as we are a company who very much cares about our clients which I am sure you will see from other reviews & responses where necessary.
Hopefully we can put things right for you moving forward where possible.
Best Wishes
Darrell
★★★★★ 5/5
GoogleNathaniel was an absolute joy to work with in searching for our house. He was kind, knowledgeable and made the entire process simple. I could not recommend him enough.
Brandon · 10 May 2025 · Oakheart Property Bury St. Edmunds
★★★★★ 5/5
GoogleRating only, no written review.
Daniel · 16 April 2025 · Oakheart Property Bury St. Edmunds
★★★★★ 5/5
GoogleHuge thank you to Dan Keen and the team at Oakheart for recently helping me with my house purchase! Having someone easily contactable 7 days a week made the whole process a lot smoother!
Oscar · 16 April 2025 · Oakheart Property Bury St. Edmunds
★★★★★ 5/5
GoogleWe were shown around some properties in West Mersea by Antonia, she is very helpful and very professional. Really lovely polite manor, and a credit to the company.
Richard · 16 April 2025 · Oakheart Property West Mersea
★★★★★ 1/5
GoogleHorrendous, if you are thinking of renting through Oakheart, don’t! They are my managing agents and have failed to repair any issues. The property I am renting has been deemed inhabitable and we have been met with nothing but disrespect. They still expect us to live in these conditions and suffer weeks and weeks worth of work. I cannot put into words how awful this has been. To the point I have had to request a termination. Not even a 1 star. Here are some photos.
Megan · 16 April 2025 · Oakheart Property West Mersea
Agent replied · 28 May 2025
Hi Megan,
We totally understand your frustration with the maintenance delays. We wanted to give you a quick, transparent update on what's been happening behind the scenes.
Despite our best efforts to schedule repairs in mid-December, our contractor ran into some challenges and couldn't get into the property until just last week. We know how important it is to get these issues sorted quickly, and we want you to know that both we and your landlord are fully committed to resolving this.
As a gesture of goodwill, we've already offered you the option to move out without any additional charges. We hope this helps ease some of the stress around the situation.
If you'd like to chat more about this or have any questions, please don't hesitate to give us a call at 01206 803 303. We're here to help and want to make sure you're taken care of.
Thanks for your patience!
Best wishes,
Oakheart Lettings - Property Management Team
★★★★★ 5/5
GoogleRating only, no written review.
Julian · 16 April 2025 · Oakheart Property West Mersea
★★★★★ 5/5
GoogleFantastic team, Zav, Liam and Antonia are very dedicated and knowledgable. Highly recommend.
Nickola · 16 April 2025 · Oakheart Property West Mersea
★★★★★ 5/5
GoogleExcellent all round service, achieving a quick sale for the asking price. The estate agent was friendly, helpful, positive and diligent in all his dealings with us. Thank you.
Geoff · 16 April 2025 · Oakheart Property West Mersea
★★★★★ 5/5
GoogleChloe from Oakheart helped us sell our home. She was massively proactive and really worked hard to make the sale. Nothing was ever too much trouble and she seemed to be contactable at all hours including Sundays. An absolute gem of a person and lovely to deal with and we can’t recommend her enough. Thank you for everything Chloe.
Andrew · 16 April 2025 · Oakheart Property Sudbury
★★★★★ 5/5
GoogleWe were lucky enough to have Chloe as our Sales Agent. I can’t rate her highly enough. Nothing was too much trouble, she kept us informed of everything from day one, she was honest and efficient Chloe even answered messages I sent her when …
Sarah · 16 April 2025 · Oakheart Property Sudbury
★★★★★ 5/5
GoogleMy experience with Oakheart was very good, and even helped to make a better decision on a Solicitor to use.
Would highly recommend using Oakheart. …
Stuart · 16 April 2025 · Oakheart Property Sudbury
★★★★★ 5/5
GoogleAbsolutely outstanding from start to finish, we will recommend them to anyone looking to buy/sell!
Georgia · 16 April 2025 · Oakheart Property Sudbury
★★★★★ 5/5
GoogleAlways at the end of the phone when I needed them, made the whole process stress free and could not fault the team! Thank you Oakheart!
Thomas · 16 April 2025 · Oakheart Property Sudbury
★★★★★ 5/5
GoogleThese are top of table, Stephen and his team went above and beyond from our initial viewing to actually getting our keys. …
Benjamin · 16 April 2025 · Oakheart Property Sudbury
★★★★★ 5/5
GoogleRating only, no written review.
George · 16 April 2025 · Oakheart Property Sudbury
★★★★★ 5/5
GoogleExcellent service! Would highly recommend.
Karen · 16 April 2025 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotFast and reliable
Korben Levey from Oakheart Letting has been a great help in finding our home for the next few years. Took only a week for everything to be in place and he has been so accommodating to us with our queries and concerns. Thank you!
Kristine · 11 April 2025 · Oakheart Property Bury St. Edmunds
★★★★★ 5/5
TrustpilotBrilliant service
Brilliant service! Saw a flat on Thursday and requested about it, Korben called me up first thing Friday morning, took some details and let me know he was heading over to the property and was able to squeeze us in to view it, answered all our questions and made us feel like we could ask anything of him! Kept us in the loop the whole time! Couldn’t ask for a better letting agent!
Jack · 11 April 2025 · Oakheart Property Bury St. Edmunds
★★★★★ 5/5
GoogleI have phoned yourself the last couple of days about viewing properties you have up for sale. And I can only say what a lovely friendly bunch of employees you have. I wish all estate agents were as kind, helpful and friendly as you are.
Kirstie · 7 April 2025 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotWhat a pleasant experience Korben…
What a pleasant smile you have Korben which made the viewing experience even more pleasant. Isaac and I appreciate all the effort and seamless transitional process that you guys have, having to move in such a short period. Thank you Korben keep smiling 😊💚
Victoria · 29 March 2025 · Oakheart Property Bury St. Edmunds
★★★★★ 5/5
TrustpilotI had an amazing experience with oakheart estate agents
I had an amazing experience my estate agent korben was amazing always got back to me in timely fashion and my show round was great very polite and answered all of my question and was extremely helpful and knowledgeable I would definitely recommend 10 out of 10
Babs · 29 March 2025 · Oakheart Property West Mersea
★★★★★ 5/5
GoogleBoth the sales and progression team have been incredible, I cannot recommend Oakheart enough
Charlotte · 25 March 2025 · Oakheart Property Bury St. Edmunds
★★★★★ 5/5
GoogleRating only, no written review.
Nicola · 22 March 2025 · Oakheart Property Bury St. Edmunds
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
