Oakheart Property reviews

★★★★★ 1/5

Trustpilot

Be careful. Misleading and not reliable

I was in the process of purchasing a property through Colchester branch of Oakheart, but later came to understand lots of information Archie and Chloe at Colchester Oakheart gave me and the contents of the advertisement on Rightmove were factually wrong!! They advertised the property as freehold, when the property was partly leasehold. Said the it was only 9 years old, when it was 20+ years old. Said the boiler is only 5 years old and services annually, when both were wrong and the boiler was 8 years old. They advertised the property ad semi-detached when it was really End of terrace.

VCH · 11 May 2025

★★★★★ 5/5

Google

Amy Doig is an absolute credit to Oakheart. She is extremely knowledgeable and incredibly good at her job. She has been a life saver throughout this entire buying and selling process and would not want to go through this process again without an agent like her! She’s always there to pic up a call and give reassurance. The support and time she has given us has been amazing. Our exchange would not have happened when it did if she hadn’t been as driven as she is and got this across the line. She honestly deserve a pay rise/ promotion and I would absolute recommend anyone to try and have her as their sales progressor. Thank you so much Amy.

Georgia · 16 March 2026

★★★★★ 1/5

Trustpilot

I would not recommend OakHeart

We purchased through OakHeart and unfortunately found their communication extremely disappointing. Updates were rarely provided, and we frequently had to chase for information. Emails often went unanswered for at least a day, and even then, further follow-up was usually required.

Simon · 22 September 2026

★★★★★ 5/5

Google

5 Stars, Exceptional Service from Nathaniel at Oakheart! I had an absolutely fantastic experience with Oakheart, thanks to the outstanding support from Nathaniel. From the very beginning, he was professional, friendly, and genuinely dedicated to helping me find the right rental property. Nathaniel really took the time to understand what I was looking for and went above and beyond assisting me. His communication was clear and consistent throughout the whole process, and he made everything feel smooth and stress-free. What truly stood out was Nathaniel’s personal approach, I never felt rushed or like just another client. He made me feel valued and supported every step of the way. I can’t recommend Nathaniel and the team at Oakheart highly enough, if you’re looking for expert help with renting, they’re the people to go to.

Liza · 16 July 2025

★★★★★ 5/5

Google

It’s been just under a month since I received the keys from Oakheart, and I couldn’t be happier. Within 72 hours, the maintenance team had completed the requests I submitted, I couldn’t have asked for more. A huge thank you to Nathanial, Jules, and Allan (Ipswich branch) for making everything possible from the moment I collected the keys. I'm beyond satisfied and truly appreciative of such an amazing team!

Donnah · 16 September 2025

★★★★★ 3/5

Trustpilot

A reasonable time to give a fair review six months in

I think it is a reasonable time to write a fair review being 6+ months in being a tenant in a bedsit managed by Oakheart Lettings. We have had one inspection of the flat (which included our individual rooms) in this time. I have found them slow in acknowledging and resolving problems, as I reported not too arduous of problems to resolve with in the first week or so and they haven't been resolved at the time of writting (which could be down to either the landlord or their agent Oakheart). Other than the reported problems the property is in contemporary and acceptable quality. As a general side note going forward I will be testing the soundproofing of the walls in my next accommodation search. I hope this review has been promising and helpful!

Edward · 2 July 2026

★★★★★ 5/5

Google

We have been dealing with Oakheart Sudbury recently as potential buyers. We were purchasing a property and Andrew Hurley was great throughout but sadly we had to withdraw from the sale. Tommy Scott was extremely responsive at setting up viewings for more properties at short notice and Chloe Thomas was very professional and personable when accompanying us on several consecutive viewings, going the extra mile to find out additional information on our behalf. A great team! Thank you for all your help.

Nicola · 26 January 2025

★★★★★ 5/5

Trustpilot

Exceptional service - special mention to Chloe

After moving from a long established estate agent in Sudbury after only 3 viewings in 16 weeks, I was blown away by the impact Oakheart (Sudbury) had on my selling experience. Not only did I have 30+ viewings overall, the whole process to finally accepting an offer was faultless. Oakheart are highly professional and reliable, with a friendly and approachable manner. Even though the portal provides all the feedback information you need, Oakheart still provide personal feedback from viewings and the communication is exceptional. I highly recommend Oakheart Sudbury, with a special mention to Chloe and my only regret is I didn't use them sooner. Well done team Oakheart :)

Sharon · 16 January 2025

★★★★★ 5/5

Trustpilot

We’ve had such a positive experience…

We’ve had such a positive experience with Oakheart. Our first contact was with Zylo, who was cheery, friendly, and really helpful. We booked a few viewings and he recommended a house I didn’t think I’d like. He said, “It might surprise you, I think it’s worth a look,” and he was totally right, that’s the house we ended up buying.

Adam · 21 August 2026

★★★★★ 1/5

Trustpilot

Be very careful with this company

Be very careful with this company! Communication is extremely poor. Make sure you get everything in writing and do not accept the word of anyone employed by them. We were told things about the property we were going to purchase that we found to be false, other items were misleading. Would not touch them with a barge pole.

Alan · 18 August 2026

★★★★★ 5/5

Trustpilot

Personal service and honest advice

Our journey to exchanging contracts was long and fraught with difficulty. Throughout this whole time, Oakheart kept us informed and up-to-date, and we felt that Amy really understood the issues and motivations behind them and gave some very solid and level-headed advice. She was constantly calm and always available at the end of the phone to provide reassurance and explain any issues. We also appreciated the very valuable advice provided by Josh at several decision points along the way. We have had contact with many (too many!) other Colchester-based estate agents and none of them came anywhere close to providing the high standard of personal customer service that Oakheart did. At every step of the journey from very first contact they were there providing well-reasoned and honest advice and excellent service. If you are thinking of selling your home I would highly recommend Oakheart for an honest, reliable, and excellent experience.

Sarah · 6 February 2026

★★★★★ 5/5

Trustpilot

Oakheart found our ideal home in minutes

My partner and I had been looking for our ideal rental property for some time; we wanted to find a perfect house to rent until we decide to buy. Oakheart found it for us in minutes. Rich was brilliant and knowledgeable, and even gave us advice about ending our current tenancy. Korben went out of his way on a weekday evening to view this house with us, and was professional, understanding and welcoming. He has since maintained amazing communication, vouched for us throughout our application, and has walked us through every step. As a tenant, the support you get from Oakheart is next level. We will be recommending Korben and Rich to friends and family in the area! Thanks both!

Katy · 17 July 2024

★★★★★ 5/5

Trustpilot

Sold and bought through Oakheart

We recently used Oakheart to both sell and buy. Josh was clear and helpful when giving us a figure for our property. The process of putting our property on the market was easy and there were no fees until we sold. Buying from them was good as well, they knew the property well when we viewed it and answered any questions we asked. When we had our offer accepted and had sold, our sales progressor Annalise kept us in the loop every week and chased both our seller and buyers, which was super helpful and definitely helped things move forward. I’d recommend anyone selling or buying to go with Oakheart.

Cameron · 8 May 2024

★★★★★ 5/5

Trustpilot

Exceptional Support from Oakheart Sales Progressor

We recently had the pleasure of working with Amy and I couldn't be more impressed with the level of assistance we received throughout the process. From start to finish, she demonstrated a high level of professionalism, dedication, and expertise that truly made a difference to our experience.Amy went above and beyond to ensure that every aspect of the sales process went smoothly. She was always readily available to answer any questions or concerns we had, providing clear and thorough explanations every step of the way. Her communication skills are exceptional, keeping us informed and updated at all times alleviated any stress or uncertainty our client may have had and therefore made our job easier too.We felt Amy showed genuine care and empathy throughout the process, taking time to understand our specific approach and preferences.HHP deals with many agents during our line of work but we really felt supported and valued as a client with this one.Thank you, Amy for your outstanding dedication to get this one over the line!Best Wishes HHP Team !

Laura · 22 April 2024

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous, if you are thinking of renting through Oakheart, don’t! They are my managing agents and have failed to repair any issues. The property I am renting has been deemed inhabitable and we have been met with nothing but disrespect. They still expect us to live in these conditions and suffer weeks and weeks worth of work. I cannot put into words how awful this has been. To the point I have had to request a termination. Not even a 1 star.

Megan · 6 January 2025

★★★★★ 5/5

Google

The entire team at Oakheart Sudbury office (Dan, Tommy, Freddie to name a few) were fantastic! Friendly, efficient and committed. Selling a property is stressful, the team and the online tools made the process as easy as possible, and this was invaluable. The sales progression team (Luke, India) were also great, efficient and very personable, which again was invaluable. I would certainly have no hesitation recommending Oakheart!

Robert · 9 April 2026

★★★★★ 1/5

Trustpilot

I would not recommend Oakheart.

I would not recommend Oakheart.Tommy is a great salesman and very charismatic when you first speak to him, but that is where the praise ends.He first stated that I would only be signed up with Oakheart for 8 weeks, my fault that I took him at his word when the paperwork came over and I did not read fully but he had tied me in for 20 weeks.This would not have been a problem if the house had sold but it has not, I have had minimal viewings despite lowering the house price to the recommended sale price after discussing with Andrew the Oakheart manager, who himself seems clueless. When I have ask the minimal viewings that have come round, they have answered that they were pressured to come round and it was not the area they were looking for, a waste of everyone's time.I am not stating that other estate agents are better but they are definitely not as bad as Oakheart.Stay Away.

Lee · 24 February 2024

★★★★★ 5/5

Trustpilot

What a great team!

Having had two potential sales of my mother’s house fall through with another agent, I contacted Josh at Oakheart Property and from that minute everything changed! He got 20 viewings in 2 weeks and we ended up with a choice of buyers, one of which completed last week. The whole team at the Prettygate branch were amazing: they were all enthusiastic, positive and friendly and never left me in doubt that they would make that sale! Annalise was a wonderful sales progressor, always keeping in touch with positivity yet realism. I can’t thank them enough for all that they did and would recommend them unconditionally.

Mrs · 12 February 2024

★★★★★ 5/5

Google

Amy was brilliant and very personable throughout the difficult process of moving to our new house. Communication was fantastic at every stage and she was a pleasure to speak to on every occasion. It felt very reassuring to have Amy fighting in our corner! Thank you for your hard work you are a credit to Oakheart. Sophie and Rich

Rich · 26 January 2025

★★★★★ 5/5

Trustpilot

Fantastic experience as a new landlord

As a first time landlord I can’t thank Rich at Oakheart enough for making it such a smooth process. The marketing material was very professional and Rich found a very appropriate tenant all signed up within 24 hours of my flat going on the market. So to any new or existing landlords, I’d recommend you give Rich a call, he and the team at Oakheart are streets ahead of any other lettings agent I have ever encountered, who just offer such unreliable customer service. Thanks again Rich.

Stuart · 31 January 2024

★★★★★ 5/5

Google

We’ve recently used Oakheart for a sale and purchase and the service from start to finish has been faultless. Tommy came to value our property, George completed the viewings and Jess showed us around what has since became our new home. From there, George negotiated our offer and Lucy handled things from acceptance. As the team had built a base before our home went online, Jess managed to secure our buyer within the hour of the very first viewing. Thanks to this, we were in a position to offer on our new home. There had been some back and forth with the offer but George negotiated fairly and secured the house for us. From acceptance, Lucy’s communication was seamless. We were updated at every stage, she kept everyone on their toes to make sure things kept running smoothly. Thanks to Lucy’s hard work and dedication to her job, we completed in under 3 months. We will certainly be recommending Oakheart to our family and friends.

Natalie · 27 January 2024

★★★★★ 5/5

Google

Excellent service. I recently purchased a property through oak heart in Sudbury and they were very helpful. Andrew was great at completing the sale and Amy did a great job at progressing the sale. Great communication throughout, from first viewings to sale completed. 100% recommend as a buyer. Thank you for making this whole process stress free.

Louise · 26 January 2025

★★★★★ 5/5

Google

Oakheart sold our house before we even went to market. The whole process was effortless and stress free. We had a buyer and completed our sale within 3 months. It’s the smoothest sale I’ve had to sale. The whole time we’re great but I have to especially thank Daniel and Tommy they were both amazing throughout the process. I would highly recommend them.

Stephanie · 12 June 2022

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

If I could give zero stars I would, do not go anywhere near this company (Colchester branch) to let out your property. All good while they are taking a so called 'management fee' from you every month but when it comes to dealing with the TDS to help you get some deposit back from significant damage left by the tenants then I have been bitterly disappointed. Emails not replied to, telephone calls not returned, and to top it all have not told me that the TDS have awarded the deposit back to tenants. I resorted to phoning TDS myself when Oakheart have failed to communicate with me to be told that the 28 days has passed since the financial settlement has been made so I, as the Landlord, can no longer raise a dispute. I will be in contact with the Ombudsman.

Very · 24 September 2025