Trusted Agent profile · Worcestershire
Verified
★★★★★
1,672 reviews across 2 offices and 3 platforms
Nicol & Co has two offices, in Worcester and Droitwich Spa (Worcestershire). Together they have 1,672 reviews on three platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ...Read all 89 from sellers
We have recently bought a property through Nicol's. We viewed several properties in Droitwich, mainly through Nicol's, They updated us with relevant properties ...Read all 79 from buyers
I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ...Read all 16 from landlords
Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and ...Read all 24 from tenants
Nicol & Co's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSupportive beyond expectation throughout a long, stressful and protracted selling and buying experience. Nothing was too much trouble for Leanne Fletcher who was superb throughout the whole process.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRecently collected my keys to move into my new property honestly they have made this so easy and stress free for me ; especially before Christmas and during the pandemic, everyone was done professionally and safely and put my mind to ease with everything going on at the moment , very friendly and lovely staff, I personally got the pleasure to be in direct contact with Yuri and he really made it possible for things to be sorted quickly and efficiently and sorted before Christmas , couldn’t be anymore happier.PositiveProfessionalism
5/5
GoogleJust purchased our first home through Nicol & Co and what we thought would be a stressful process was actually a breeze thanks to Jess. She kept in contact with us every week to keep us updated with the process. Any problems or questions we had she was there to help. An absolute credit to Nicol&Co DroitwichPositiveResponsiveness, Professionalism
5/5
GoogleMy wife and I asked several local estate agents to value our house, including Nicol & Co. We chose Nicol & Co. because we sensed a higher level of motivation and friendliness compared to the other companies. They valued our house accurately, achieving the full asking price. The transaction was then handled by one of their sales progressors, (Jessica). Our transaction turned into a nightmare because our buyer used probably the best known cut-price online estate agents, who in due course appointed the worst imaginable solicitors. Their solicitors did not even acknowledge multiple communications from Jessica (or our solicitor), let alone action them! Jessica provided regular updates to us and to the other parties involved in the transaction. When it became apparent that the transaction was in grave danger of collapsing, Jessica escalated the matter to her sales manager (Coralie Walrond) Coral made an incredible effort to keep the transaction alive. She spent hours every day chasing the solicitors that were causing all the problems. During this period, she kept us updated every day by both phone and email. She also liaised closely with the other parties, keeping them onboard. If it were not for her determination and considerable experience we have no doubt that it would have collapsed. Eventually this paid off and the transaction was successfully completed. My wife and I give Nicol & Co. our strongest possible recommendation. They always answered their phone promptly and responded to our emails. They demonstrated incredible determination and competence to achieve a successful outcome. They also stood out for their friendly and supportive attitude throughout. We appointed them rather than another local agent primarily because we sensed a higher degree of motivation and friendliness. When the going got tough, our assessment proved to be accurate. This experience has also demonstrated the risks associated with instructing an online cut, price estate agent, and vindicates our decision to appoint Nicol & Co.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service from the team at Nicol & Co during our recent purchase. Lara especially has been friendly and professional, keeping us up to date and guiding us through the process.. viewing / offers / purchase.. just what you need in the excitement / stress of buying a house! Would highly recommend.PositiveResponsiveness, Professionalism, Value
5/5
GoogleI've jusr rented a property through Nicol & Co and was surprised how quick and easy the whole process was. Yuri who was the man dealing with it was very professional and very helpful and I wouldn't hesitate to recommend them to anyone. Excellent servicePositiveProfessionalism
5/5
GoogleThe Team at Nichol and Co have been so helpful and Professional in guiding us through the process of the Tenancy of our new rental in Worcester. from the start of making our enquiry they have kept us update to circumstances and have always hepled when help was needed. Yuri and the staff deserve our praise because they are so good at what they doPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLuke Alexander dealt with the entire process. It was a tricky sale due to some legal issues which Luke dealt with for us in a supportive, professional and honest manner. I only had to phone Luke and he would listen to me , reassure me at times and guide us through the process. When ever I did call I got a response within a couple of hours, whether it was through email, text or a phone call which again is reassuring. The whole team in the office were great but Luke was outstanding. If we could give more stars we would Highly recommended, thank you for helping us with the sale of our property and surrounding land.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAs a buyer, Nicol & Co were very good at checking progress and communicating.PositiveProfessionalism
5/5
GoogleThank you to the team at Nicol. I own an estate agency in the south of England and used the Droitwich office to sell my mother in law’s house. Their service is excellent, friendly, professional and efficient. Many thanks to Robin, Coralie, Jess, Dan and Sam.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI highly recommend using Nicol and Co, we have met with a few of the estate agents when going for viewings and they were always professional and friendly. Dan would send regular emails which contained useful information about properties in the area and was always available by email or phone to help arrange viewings. After we put an offer in on a property we got regular phone calls from Evie notifying us of progress. Great service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy main point of contact was Leanne Fletcher who was very helpful right up to completion during a difficult time. The whole team were very professional no complaints.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWith a challenging set of circumstances with both sale and purchase, Leanne went over and above to offer her support throughout this process. With excellent comm's, highly efficient organisational skills and a warm and caring personality, Leanne and the team helped complete what was a tricky progression. We thank Leanne and the Nicol team for their care and attention. We would highly recommend Nicol & Co's services.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI’ve honestly had a really good experience with Nicol & Co in Worcester! Yuri was helpful, proactive and his communication is exceptional! Remembered that my partner and I were keen for a 1 bed flat before and got in touch with us and found us the perfect place. If anyone is conscious about the process through lockdown, that they do a phone call first, then a video tour of the property and if you like it and get short-listed, you can set up a viewing in person before signing everything. Very professional and highly recommend to anyone looking to rent/ buy!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery professional and friendly the whole team are brilliant, Leanne is a credit to a successful company 5 stars from me thanks highly recommended.PositiveProfessionalism
5/5
GoogleNicol and Co. Sold our property in Droitwich very quickly and the service was exceptional from start to finish. They are also dealing with our purchase, which again is going very smoothly at present although we're fairly early in the process. I would like to highlight Dan and Charlie specifically and the assistance they have provided which has been exceptional.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe recently moved into a rented property. From our initial enquiry through to getting the keys, Yuri was so informative, professional and friendly throughout the whole process. We have rented with other agents before but Nicol and Co by far have been the best! Applying for a house can be stressful, but Yuri put our minds at rest and made everything run as smoothly as possible. Thank you Yuri! 😁PositiveResponsiveness, Professionalism
5/5
GoogleDan and the rest of the Nicol and Co team helped us through the purchase and sale process really well. The way they communicated was perfect for us, I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOur experience with Nicol & Co was really good. Our contact with Erika and Leanne was both helpful and professional. We had regular contact and were assisted when needed. A bonus to receive a new home pack when we picked up our keys! We would highly recommend them :)PositiveProfessionalism
5/5
GoogleI cannot praise Jasmine Podmore enough. She expertly walks the line between clients and frankly if it wasn't for her, I would not have bought my new place. She's brilliant, I'd hire her if I could!
Hi N M, Thank you for your lovely review. We are delighted that you had such a good experience and we hope you are very happy in your new home.
5/5
GoogleI can highly recommend Nicol & Co Estate Agents; they were always helpful and responsive nothing was ever too much trouble. A particular mention the wonderful lady 'Odette' who was always so very helpful and responsive with my queries and questions (of which there were many) ….PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat service from Nicol & Co; professional team with a friendly helpful approach. Always responsive and conscientious. Particular thanks to Dan and Evie who both did a fantastic job and made things move along smoothly.PositiveResponsiveness, Professionalism
5/5
GoogleVery helpful estate agents. As first time buyers, they were always on hand to provide advice, answer questions. The process of viewing houses during 'COVID' was very professional also.PositiveResponsiveness, Professionalism
5/5
GoogleSuperb service from start to finish. An extremely professional approach with systems to streamline the sales process, keep everyone informed and ultimately get our property sold. The team are friendly, and nothing is too much trouble. Our house was sold quickly, but more importantly, after an offer had been accepted the team chased the relevant parties to complete the sale. I would highly recommend Nicol and co if you are selling your property in Droitwich.
Hi Dave, thank you for taking the time to leave such a comprehensive review of Nicol & Co Droitwich. The team are always very pleased to hear such lovely feedback and we thank you for the recommendation.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Nicol & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Nicol & Co is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2023, 2026.
EA Masters by year, 2019 to 20232023 3 awards EA Masters 2023 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Worcester has the most, with 1,133 reviews rated 4.9 out of 5, followed by Droitwich Spa with 736.
The two Nicol & Co offices, by town:
89 reviews from sellers, rated 4.9 out of 5 on average. For example, Eirlys wrote: "Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ..."
79 reviews from buyers, rated 4.9 out of 5 on average. For example, Keith wrote: "We have recently bought a property through Nicol's. We viewed several properties in Droitwich, mainly through Nicol's, They updated us with relevant properties ..."
16 reviews from landlords, rated 5.0 out of 5 on average. For example, JULIE wrote: "I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ..."
24 reviews from tenants, rated 4.6 out of 5 on average. For example, Ross wrote: "Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and ..."
Yes. In The Trusted Agent 2026 awards, Worcester won Platinum and Droitwich Spa won Platinum. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 5 other industry awards since 2019.
