Trusted Agent profile · Worcestershire
Verified
★★★★★
1,672 reviews across 2 offices and 3 platforms
Nicol & Co has two offices, in Worcester and Droitwich Spa (Worcestershire). Together they have 1,672 reviews on three platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ...Read all 89 from sellers
We have recently bought a property through Nicol's. We viewed several properties in Droitwich, mainly through Nicol's, They updated us with relevant properties ...Read all 79 from buyers
I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ...Read all 16 from landlords
Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and ...Read all 24 from tenants
Nicol & Co's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOur experience with Nicol & Co has been brilliant thus far - everyone we spoke to (Dan, Coral, and Molly) has been professional, friendly, and helpful, with good communication and prompt responses. We look forward to continuing to work with them over the coming weeks.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat experience. Yuri was amazing. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Dear Ikram, thank you for leaving Yuri a lovely review, we are pleased that you had a great experience with us and we hope to deal with you again in the future
5/5
GoogleWe bought our new house through Nicol & Co in Malvern. The purchase of the new house and sale of our old house had lots of issues - Nicol & Co, especially Leanne Fletcher who dealt with our purchase, were very good at chasing things up and keeping us informed of what was happening. This helped speed things up and made things easier for us.PositiveResponsiveness, Professionalism
5/5
FacebookI just wanted to say a huge THANK YOU to Leanne for the exceptionally hard work she has put into ensuring everything was in place in readiness for exchange of contracts today. Leanne has worked her socks off staying in close contact with everyone in the chain. She has cajoled, chivvied, charmed and calmed. When things were fraught and builders were threatening to pull the plug, Leanne’s professionalism won the day and in spite of the difficult solicitors higher up the chain, we finally exchanged contracts today.Anyone know any removal forms with availability next Wednesday? Leanne, thank you so much. Don’t come too close as I might just hug you.
5/5
FacebookWe have had a fantastic service from Nicol & Co who managed and sold our house in Worcester . Sarah in rentals and Leanne in sales have both been amazing even when at times things became less than straightforward! We are in Australia yet this did not hinder the service and regular communication with us throughout the sale . Thankyou both !
Hi Rachael, many thanks for your review and for recommending us to others. We are pleased that distance was no object for our team and that your sale went through smoothly. Thank you again
5/5
FacebookWe would like to thank Nicol & Co for their professionalism both on letting and sales. Our thanks goes especially to Yuri and Sarah for the excellent customer service while renting,and to Coral and Jessica to buy our new home here in Droitwich. We will definitely recommend your services and will not hesitate to use you again in the future.
Hi Anette, thank you so much for your review and for recommending us to others. We are thrilled that you had such a great experience with both our Lettings and Sales departments, and we would be delighted to assist you again in the future. With many thanks from Nicol & Co
5/5
GoogleThanks to Yuri Kohno for assisting in finding a new tenant for a rental property. A very professional service again from Nicol & CoPositiveResponsiveness, Professionalism
5/5
GoogleVery helpful and efficient in every way, nothing too much trouble, always kept me up to date. Highly recommended!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThe entire team are friendly, always happy to help and keep you informed throughout the buying process. We were notified every time there was an update and it was always in a timely manner. Without doubt the best estate agent service we've dealt with.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSelling a house in the middle of a pandemic was probably not the best timing; my house went on the market a day or two after lockdown. Despite this, Robin worked tirelessly each day to organise many virtual viewings, resulting in a fairly quick sale above the asking price. What should’ve been a stressful experience really wasn’t. Following this, Evie dealt with the endless calls to solicitors and went above and beyond to get me the exchange and completion date I wanted so that I could move in the summer holidays. Leanne also deserves a mention - helping get over the final few hurdles to exchange contracts. I’m fairly certain I speak for both myself and the buyers when I say that they deserve a full 5 stars for being so professional and responsive at all times. Despite the challenges of COVID, they have been accessible each day and kept me in the loop with any developments swiftly. Hopefully I won’t be moving or selling again any time soon, but if I do I would certainly be using them again. Thank you Nicol and Co!PositiveResponsiveness, Professionalism
5/5
GoogleWe first became aware of Nicol's some time ago when we were looking for a property in Malvern. It was then that we met Erica. Though the first property was not quite right she kept a note of our requirements and from time to time telephoned us with details of houses that might be of interest. This led to our purchasing our new home in Malvern and the sale was agreed prior to its marketing. Thanks you very much Erica for the excellent service and help you have given us to find our ideal home. When the sale was agreed we came under the care of Leanne the Sales Progressor, who regularly monitored the progress of the sale, chasing up the solicitors etc and at the same time keeping us up to date. Throughout Leanne has been there to help and advise us. Thank you very much Leanne for your excellent service through what we found a very trying experience as it is our first move in 43 years.PositiveResponsiveness, Professionalism
5/5
GoogleI have recently completed the sale of my property with Nicol & Co - Zoe, Leanne and the whole team were extremely supportive throughout the whole process. It turned out to be more complex than initially thought but everyone at Nicol & Co was proactive in chasing for updates & information. They kept me informed throughout the whole process and I was grateful for their support & patience during what was quite a stressful period!PositiveResponsiveness
5/5
GoogleYuri worked hard for me to get the letting on a beautiful apartment. He was excellent, all round, so helpful, responsive, prompt and genuinely looked after my application. A pleasure to deal with and I can only assume his colleague are the same. The best estate agent I’ve dealt with... and I’ve dealt with manyPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe found Yuri most helpful and professional in dealing with our recent enquiry for our rental property,he has been very responsive to our questions and made the process clear and straightforward.Many thanks for the great service.PositiveResponsiveness, Professionalism
4/5
GoogleWell recommended agent to deal with from day one. Especially sales team (Tom) and the sale progress team (Leanne) absolutely brilliant. Leanne always always went extra mile to sort things out for us.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBoth Erica and Leanne were very supportive during the process of purchasing my first house, with constant updates and a very professional yet friendly attitude. They made a somewhat stressful ordeal very easy!PositiveResponsiveness, Professionalism
5/5
GoogleThe experience with Nicol&CO has been excellent. They have been extremely helpful and quick with responses and getting everything sorted for our move. All of the staff have been wonderful especially Yuri. Would definitely recommend them to anyone! Ewa&MikePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleProfessional & friendly team, always very helpful and informative. Leanne has been great in progressing our sale & kept us in the loop during the entire process. Would definitely recommend Nicol & Co.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe are very impressed with the service we received from Nicol & Co. Yuri was very professional and helpful in finding a new tenant for our rental property. He kept us updated on progress of viewings and the whole process went very smoothly and quickly.PositiveProfessionalism
5/5
GoogleI almost bought a property through Lara at Nicol & Co but sadly it fell through. Lara was incredibly professional throughout and has also been in regular contact since to keep up to date with my sale and situation, and to let me know about any properties she thinks might be suitable for me. I'm very impressed with her communication and customer service skills.PositiveResponsiveness, Professionalism
5/5
GoogleNicol & Co have been absoloutly amazing. The team were fantastic through the whole process. Leanne Fletcher was amazing she kept me up to date on a weekly progress and helped push the process along. I highly recommend Nicol & Co. Thank you !PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe would like to thank all at Nicol & Co, but in particular Leanne, for the wonderful service in selling our home. From the sales team who sold the house in 3 days during a pandemic (thanks Zoe!) to the stresses that go with a very late exchange of contracts (due to further down the chain) Leanne has worked tirelessly to ensure everything and everyone has stayed on track, always staying in contact throughout the whole process, and has made the process very easy and simple. We will most certainly be recommending Nicol & Co. and would say 'you get what you pay for' in service and professionalism, and it was certainly worth it.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleYuri was awesome, made while process smooth and easy! Definitely recommend.
Hi Christina, thank you for your 5* review and for recommending us. We hope to be of assistance again in the future
5/5
GoogleBoth myself and my wife have used Nicol & Co Estate agents several times now and we really wouldn't go anywhere else. They are professional in everything that they do, communicate well and are responsive and they provide an excellent service which goes way beyond what I'd normally expect from an estate agent. They make the whole process, whether buying and/or selling, so much easier and less stressful. Unfortunately I can only give them 5 stars but I certainly believe they are worth more. Just to add to this. Our recent sale went through without a hitch thanks to the efforts of Leanne and the team (special mention to Lara on the sales team who was excellent!) who not only made sure that everything was done in a timely manner but kept everyone informed on both sides of the sale of where we were in the process etc., they really do above and beyond at Nicol's. I wouldn't use anyone else to sell a property.PositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Nicol & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Nicol & Co is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2023, 2026.
EA Masters by year, 2019 to 20232023 3 awards EA Masters 2023 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Worcester has the most, with 1,133 reviews rated 4.9 out of 5, followed by Droitwich Spa with 736.
The two Nicol & Co offices, by town:
89 reviews from sellers, rated 4.9 out of 5 on average. For example, Eirlys wrote: "Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ..."
79 reviews from buyers, rated 4.9 out of 5 on average. For example, Keith wrote: "We have recently bought a property through Nicol's. We viewed several properties in Droitwich, mainly through Nicol's, They updated us with relevant properties ..."
16 reviews from landlords, rated 5.0 out of 5 on average. For example, JULIE wrote: "I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ..."
24 reviews from tenants, rated 4.6 out of 5 on average. For example, Ross wrote: "Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and ..."
Yes. In The Trusted Agent 2026 awards, Worcester won Platinum and Droitwich Spa won Platinum. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 5 other industry awards since 2019.
