Nicol & Co reviews from tenants

★★★★★ 5/5

View Agents

Efficient and Professional

Having dealt with various letting agents as students and regular tenants we've had some bad experiences and can be cynical however it was an absolute pleasure to deal with Abigail Hill at Nicol & Co. From our initial phone call to book our viewing to the after care nothing was too much trouble and everything was carried out in a professional and efficient manner. The whole process was smooth and we were kept fully informed at every stage. I recommend Abi and Nicol & Co to anyone renting or selling their house now. A pleasure to deal with.

Christina · 19 September 2017 · Nicol & Co Droitwich

★★★★★ 1/5

View Agents

Lettings: poor service, aggressive, defensive, never fix repairs

Rented a property through Nicol&Co and would not recommend this agent for lettings. Seemed very accommodating at first but once they've got your money, you can wave goodbye to a decent level of service from them. A couple of examples: a window was broken and they were more concerned about an potential insurance claim against them arising from broken glass falling on a passing pedestrian, rather than the fact the pedestrian might be scarred for life and seriously injured or even killed if broken glass falls on them. In fixing this, they gave the keys to my home to a sub-contractor of a sub-contractor, who was unknown to them and told him he could enter my home whether I was there or not. Long story short, he was an unsavoury character who entered my home when he thought I would be at out at work, despite my specific and repeated instructions not to do so. When I complained to Nicol&Co, they told me that I did not need to know when he would be letting himself in. They were very defensive and tried to justify their appalling contempt for tenant safety, security and peace of mind. Another example: I had a water leak in the bathroom which Nicol&Co made no effort to fix for literally a year and a half. When I later needed repairs to a broken light fitting in the bathroom and another water leak, Nicol&Co ignored these outstanding repairs for 6 months until I eventually withheld the rent in protest. True to form, the money-focused employees at Nicol&Co then suddenly gave it their attention, but not without sending me an email containing threats, lies and fabricated laws. This company claim they provide a high level of service to tenants, but this is laughable as they are a greedy lettings agent who are only interested in the money and treat their tenants with contempt, rudeness and dishonesty. I would recommend avoiding this agent if you are looking to rent a property in Worcestershire.

Displeased · 2 September 2017 · Nicol & Co Worcester

★★★★★ 1/5

View Agents

Disappointing

Six months ago I found a house to rent that was marketed by nicol&co. I informed the letting department that I would like to rent the house however they just never called me back. Despite chasing the agent no response. Six months later new search. Despite my better judgement I called this agent about one of their properties. I was told the same member of staff in lettings would call me back with info. My heart sank when I heard the staff members name. Guess what true to form no contact made!! How do they ever let a property I wonder!!

Suzanne · 3 March 2017 · Nicol & Co Worcester

★★★★★ 5/5

View Agents

Unbelievable service!!!!

Start to finish Rhiannon has been amazing! Always going above and beyond to help me and my husband get everything sorted for our new home! We had to phone the office back and forth many times over the last week and nothing was too much effort for Rhiannon! Genuinely one of the nicest people I have met and made a possibly stressful experience an absolute breeze! Couldn't be more grateful for all the help Rhiannon gave us! She is amazing!!!!

Jordan · 14 February 2017 · Nicol & Co Worcester

★★★★★ 5/5

View Agents

Excellent Service

Rhiannon was keen and eager to get us up and running with our first home and was supportive all the way through and always found a solution to any problems along the way! I'd happily recommend her to anyone

JS · 5 December 2016 · Nicol & Co Worcester

★★★★★ 5/5

View Agents

Very OK

OK

Dawid · 2 December 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

Fantastic service

fantastic service received overall from Nocol & Co , Rhiannon provided outstanding service which was clear and concise from the offset , we were kept well informed of the progress of the property up and till the handover date. Very professional service and company overall.

Raj · 7 November 2016 · Nicol & Co Worcester

★★★★★ 5/5

View Agents

good service, everything went smoothly. will use again

Zoe · 3 November 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

Amy Hall

Very happy with Amy. First contact, easy and professional. Visits correctly and quickly organised. I'm now ready to rent the property thanks to Amy's good client follow-up ! Thanks again. Regards.

Clement · 28 October 2016 · Nicol & Co Droitwich

★★★★★ 4/5

View Agents

Amazing customer service

Wonderful customer service from Benito, originally rang to view one property and after asking a few questions on what we were looking for ended up viewing 3 lovely properties. All the staff seem friendly if we couldn't get a hold of Benito and asked if they could help in anyway. Best estate agent we have used as he was willing to answer all questions and even showed us around each property in great detail.

Sam · 28 October 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

Great services

I had a great experience with Nicol and Co, through Amy Hall. Besides the fact that she showed us the perfect flat, she was very helpful and provided us with all the information we needed. Also, as we kept in touch through email she responded quickly and nice. Thumbs up!

Andrei · 27 October 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

very professional

Amy - was very professional and answered my questions quickly and efficiently. Also called me when she said she was going to - nothing was any trouble. thank you Amy .

Clare · 27 October 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

Property Excellence

Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and actually provide me details on properties I was interested in. If you want to deal with an agent that shows a genuine interest in finding you your next home then deal with Nicol and Co! Even when she was unavailable her colleagues were always willing to go out of their way to help.

Ross · 27 October 2016 · Nicol & Co Worcester

★★★★★ 5/5

View Agents

Rhiannon, and all of the staff we had dealings with at NIcol & Co for that matter, was incredibly helpful, enthusiastic, and friendly throughout the process of acquiring our first rented apartment together. We were constantly informed throughout and after the process, and always felt valued as customers.

Adam · 25 October 2016 · Nicol & Co Worcester

★★★★★ 5/5

View Agents

Perfect experience

Everything was very well organized; people were nice and competent; always at time!

ALESSANDRO · 24 October 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

Amy Hall

Amy has been so helpful. She's made us feel like she really cared about our situation and she had time for us always. She knows what's she's doing and she's very efficient. Amy is a great part of the team.

Abi · 17 October 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

Viewing

Had such a great service from Nicol and Co.. the agent we dealt, Amy Hall, was fantastic throughout - very helpful and informative, punctual to appointments and did everything she possibly could for us. Helped us so much in finding what we needed. Would recommend to anyone.

Adam · 17 October 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

Very professional to deal with

Got a move set up very quickly as time wasn't on our side.

Jeff · 10 October 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

Rating only, no written review.

Katie · 16 September 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

New Flat - Moving In

Me and my partner were searching for a new flat and got in touch with Nicol & Co to arrange a viewing where we were presented with more then one option / flats to view and found a perfect flat thanks to the team. Thanks to the brilliant Team from Nicol & Co the process was flawless and didn't take long to finish. Amy Hall that dealt with our case was absolutely brilliant helping us above and beyond with any query or issue that we had, being very friendly and professional at the same time. Thank you again Amy, and to the whole Nicol & Co Team for the great service offered and would recommend this great agency to anyone with a smile.

Raul · 11 August 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

Absolute superstar! Thanks Rhiannon :)

Rhiannon has been utterly brilliant to work with in helping me find and move into my new home - friendly, smart, and clearly incredibly knowledgeable about what's on the market at the moment... I can't praise her highly enough. Consider this a toast - with my first morning coffee in my gorgeous new home!

Katie · 16 June 2016 · Nicol & Co Worcester

★★★★★ 5/5

View Agents

Fantastic service from a great agent

I needed to source accommodation for a new colleague at very short notice. Having been let down by one agent, I turned to Nicol & Co and received a brilliant service from start to finish. I dealt with Benito, and despite setting him the challenge of getting the tenant into the flat within a few days, he pulled out all the stops to make sure it happened. He was always at the end of the phone or email if I had any queries, and did everything possible to get the application and paperwork through as quickly as possible. I was so impressed by the quality and speed of the service that I've now asked Nicol & Co to help me with my own rental needs and look forward to working with Benito and the team again.

Matt · 15 June 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

Fantastic.

Absolutely brillaint service from the agrents at nicol and co. Fast, helpfull and polite. Made our move as hassle free as possible.

Sophie · 20 April 2016 · Nicol & Co Droitwich

★★★★★ 5/5

View Agents

Outstanding

Benito was so helpful with everything! Highly recommended!

Anonymous · 7 April 2016 · Nicol & Co Droitwich