Trusted Agent profile · Worcestershire
Verified
★★★★★
1,683 reviews across 2 offices and 3 platforms
Nicol & Co has two offices, in Worcester and Droitwich Spa (Worcestershire). Together they have 1,683 reviews on three platforms, rated 4.9 out of 5 overall.
1,231
Reviews on Google
All 2 offices
210
Reviews on Facebook
Business-wide
242
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ...Read all 89 from sellers
The viewing was great! Everything that we wanted from the flat and from the agent. We were allowed a very healthy amount of time in the property to view it all ...Read all 79 from buyers
I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ...Read all 16 from landlords
Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and ...Read all 24 from tenants
Nicol & Co's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Nicol & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleProperty was as per description. Excellent customer relations, from viewing through to offer. Alice has been my contact throughout and was first class.
Hi Kate, thank you for your 5* review of our Worcester team and for your amazing comments. It's great to hear that you had excellent customer relations and Alice has been first class throughout, they're always happy to help!
5/5
GoogleNicol and Co provided an outstanding service. We sold our own house in a different area, so were registered with Nicol and Co in Droitwich as buyers. The property market was a bit slow in 2023, so it took a long time for us to find the right house, but whilst we were looking, someone phoned every week to find out how we were getting on, suggesting things we might consider, without being pushy and trying to talk us into viewing something unsuitable. Once we had had an offer accepted, the team were extremely helpful, for example, arranging for contractors to provide quotes for remedial works, etc. The whole team was really friendly. I would definitely recommend them. I felt they were really pro-active and would have every confidence in them marketing a property on my behalf. Then, on the day, we had a lovely box of goodies to set us up - a lovely surprise. Thanks very much, everyone!
Hi Felicity, thank you for your 5* review of our Droitwich team and your fantastic comments. It's great to know that you were provided an outstanding service, you were kept in regular contact with and the team were friendly and pro-active in their approach. Thank you for your recommendation too, your kind comments will have made their day. Wishing you all the best.
5/5
GoogleI have found Chloe and the team at Droitwich amazing. They have kept me up to date throughout and have always gone the extra mile. Thank you 😊 …
Hi Jayne, thank you for your 5* review of our Droitwich team and for naming Chloe too. It's great to hear you were kept up to date throughout and the team have gone the extra mile. They're always happy to help!
5/5
GoogleA fantastic team offering a professional and supportive service at all times. Chloe especially has been amazing, keeping me up to date at every step and offering sound advice when I’ve needed it. I would recommend you to my family and friends without hesitation. Thank you.
Hi Amanda, thank you for your 5* review of our Droitwich team and your recommendation. It's great to hear received a professional and supportive service throughout and thank you for naming Chloe as being amazing for keeping you up to date every step and providing sound advice. They're always happy to help!
5/5
GoogleGreat experience! Alice was very responsive and quick at getting the ball rolling. Great service thanks!
Hi Ellie, thank you for your 5* review of our Worcester team. It's great to hear you had a great experience and service. Thank you for naming Alice as being very responsive and prompt too. The team are always happy to help!
5/5
GoogleGreat experience with Nicol and Co from start to finish. On the ball throughout and doing their bit as well as our solicitor to help get our purchase over the line.
Hi Liam, thank you for your 5* review of our Worcester team. It's great to hear you had a great experience from start to finish and the team were able to help you throughout.
5/5
GoogleThank you to Dan and his team for a great experience with our recent purchase. 5 stars all round!
Hi Nick, thank you for your 5* review of our Worcester office and for naming Dan too. It's fantastic to hear you had a great experience with a recent purchase and had a 5* service throughout. They're always happy to help!
1/5
GoogleIncompetence and Shady Practice. Avoid Despite the good reviews here, I recently purchased a property through Nicol and Co Worcester and my experience was absolutely terrible. It started with the initial offer. I was told ‘another buyer’ had a higher offer so I went away and gave our final offer which was scoffed at by the agent over the phone. We didn’t consider this very professional at all. A month or so later the ‘other buyer’ pulled out and the same offer was accepted. I don’t believe another buyer even existed but cannot prove so will give the benefit of the doubt. We were then hounded for paperwork and to complete ASAP. Whilst this may seem normal the aggressiveness of this will become important in due course… We had a house buying survey done a found a serious fault with the property. When I rang the agent about this, they seemed to know about it (and didn’t declare it as part of the sale). They then played it down. All during this time they were trying to push us to complete as soon as possible. We regrettably agreed a very small reduction with the seller for the fault because we wanted to complete the sale and move in. All this time the agent was pushing us aggressively to complete. The real issue came when we were a few months in and almost ready to exchange. OUR solicitor found the seller had no legal right to even sell the property! so Nicol and Co hadn’t done basic due diligence checks from the seller whilst aggressively hounding the buyer to complete... They also didn’t declare to us when they found out - it was our solicitor who highlighted this to us during the process. This subsequently delayed the sale several weeks and cost us a lot of money and personal plans as were almost about to exchange. Furthermore, during the process we spend more money to speed things up e.g. paying extra for a surveyor who could come out next day instead of next week etc. I tried to escalate the Matt the MD but was referred to the line manager of the person I was dealing with who just gave empty promises that they will complete as soon as possible. Overall we’ve been left out of pocket due to their incompetence and not doing basic checks which would be expected. We also consider it very shady business that the fault was not declared. I recommend buyers and sellers avoid Nicol and Co
Hi Imran, unfortunately we don’t appear to have you registered on our database and we certainly don’t recognise the sequence of events or experience you are describing. Over 900 5* reviews would demonstrate that this is not the way we operate. If you have a genuine complaint please may we refer you to our Complaints Policy.
5/5
GoogleWe recently sold our house with Nicol and Co and they were amazing. From the valuation right through to completion they were all professional, friendly and proactive. We really enjoyed working with them and wouldn't hesitate to recommend them or to use them again in future. They produced a lovely brochure and even before it was listed they were calling round contacts to book in viewings. Special thanks to Ellie and Lauren, and to Kat who did our sales progression - you were all brilliant!
Hi Grace, thank you for your 5* review of our Worcester office. It's great to hear your experience was amazing, everyone was professional, friendly and proactive and thank you for your recommendation. We appreciate your kind words about our team members, Ellie, Lauren, and Kat too. They're always happy to help!
5/5
GoogleI found Nicol and co to be courteous and professional. Achieved a fair price for all concerned in reasonable timeframe. Good communications before and after sale.
Hi Steve, thank you for your 5* review of our Droitwich team and your amazing comments. It's great to hear the team were courteous and professional with good communication throughout. They're always happy to help!
5/5
GoogleFrom our first meeting with Robyn who was professional, positive and realistic to finally exchanging contracts with Chloe's enormous help, I would recommend Nicol and Co to future home movers.
Hi Clare, thank you for your 5* review of our Droitwich team and your recommendation. It's great to hear that Robin was professional, positive and realistic and Chloe provided an enormous help to you too. They're always happy to help!
5/5
GoogleRating only, no written review.
Hi Shaun, thank you for your 5* review of our Worcester team!
5/5
GoogleWe have been looking at a number of properties over the last few months. Alice & Jake have been excellent at sending us properties that met our requirements. They have been very responsive and helpful and we will plan to use Nicol & Co for any future transactions.
Hi John, thank you for your 5* review of our Worcester team and for your fantastic comments towards Alice & Jake. It's great to hear that they have been very responsive and helpful throughout and we look forwarding to working together again soon.
5/5
GoogleGreat service, yet again, they always answer the phone.
Hi Matthew, thank you for your 5* review of our Worcester team and sharing your positive experience. They're always happy to help!
5/5
GoogleFirst class agents. Staff going the extra mile with a smile on their faces. Nothing too much trouble. Can't recommend this company enough.
Hi John, thank you for your 5* review of our Droitwich team and your recommendation. It's great to hear the team went the extra mile with a smile on their faces and they were first class throughout. They're always happy to help!
5/5
GoogleCouldn't have asked for a better service from everyone at Nicol and Co Estate Agents in Droitwich, from the valuation to exchange of contracts Special mention to Chloe for keeping us informed on every step along the way. Would highly recommend them.
Hi Anne, thank you for your 5* review of our Droitwich office, your special mention to Chloe and your high recommendation. It's great to hear you have had an excellent service. The team are always happy to help!
5/5
GoogleWe’re both time buyers…Alice made everything easy to understand and was very prompt when it came to emails and phone calls! We had a few problems via another party, however Alice was very understanding and patient with us. We both appreciate all the help!
Hi Cam, thank you for your 5* review of our Worcester office and for naming Alice. It's great to hear she was very prompt to respond, understanding and patient throughout. Alice and the team are always happy to help!
5/5
GoogleGreat communication throughout and Alice was a delight to work with. Very responsive through the process. Showed why they were worthy winners of the Best Estate Agents Guide 2024
Hi Sam, thank you for your 5* review and your kind words for our Worcester office. Thank you for your comments about communication efforts and the delightful experience of working with Alice. We take great pride in our commitment to excellence, and winning the Best Estate Agents Guide 2024 is a testament to the team's dedication, they're always happy to help.
5/5
GoogleNicol and Co, Droitwich, were faultless from start to finish during the process of selling our house. They offered a very professional yet friendly service and the whole team were supportive throughout. Robin was very knowledgeable and helped us with the initial stages. Mia and the sales team were fantastic at arranging and completing viewings. Finally, Chloe was pivotal in ensuring we had a smooth exchange due to her excellent organisation and relentless chasing of other services. I can't recommend this estate agent highly enough!! Thank you for all your help.
Hi Alex, thank you for your 5* review and your high recommendation. We're thrilled to hear that you had such a positive experience with our team at Droitwich. Providing a professional and friendly service is a top priority for us, and it's wonderful to know that Robin, Mia, Chloe, and the entire team were supportive and exceeded your expectations. It's great to hear too you had a smooth exchange thanks to the work by Chloe. They are always happy to help!
5/5
GoogleJake Humphries went that extra mile by keeping in touch with me to see if we had found a property. He was such a nice, pleasant chap.
Hi Marion, thank you for your 5* review of our Worcester office and for naming Jake too. Great to hear that he was pleasant and went the extra mile in your property search. The team are always happy to help.
5/5
GoogleNicol and Co Worcester have been a brilliant help to us finding our new home. Alice in particular has been extremely professional, helpful and attentive throughout the entire process. They have been able to provide us with an extremely skilled and reasonable mortgage advisor. We couldn't recommend them more highly.
Hi Abigail, thank you for your 5* review, your wonderful feedback and your high recommendation. We are thrilled to hear about your positive experience with the Worcester team, especially with Alice. It's always our goal to provide a seamless and professional service, and we're delighted that Alice was able to assist you effectively.
5/5
GoogleNicol and Co Droitwich managed the sale of our house. Niamh and Mia were very helpful with the sale and viewings. Chloe was the main contact for the sales progression and was incredibly helpful and responsive throughout, particularly with keeping the pressure on the solicitors. I would highly recommend Nicol and Co for house sale and purchase. Five star service.
Hi Becky, thank you for your 5* review of our Droitwich office. We're thrilled to hear that you had a great experience. Thank you for naming Niamh & Mia as being very helpful throughout the sale and viewings process. It's great to hear that Chloe was incredibly helpful and responsive throughout the sale progression too. Thank you again for the fantastic 5* review and high recommendation!
5/5
GoogleWe have just bought our house, with Nicol and Co as the estate agents. Overall the whole process was extremely smooth. They were very accommodating regarding viewings, and throughout the process we received regular phone calls from Chloe, who was great at keeping us informed and explaining process, which was extremely useful as we were first time buyers. The “new home” welcome box was a lovely touch.
Hi Stefan, thank you for your 5* review of our Droitwich office. It's fantastic to hear that the process went smoothly and that you had a positive experience. Chloe's dedication to keeping you informed and guiding you through the process is highly commendable, especially as first-time buyers and it's wonderful to know that you felt well taken care of throughout.
5/5
GoogleAbsolutely amazing!!!!!!! Friendly, helpful. I would like to thank Chloe. She was great and I would recommend Nicol and Co anytime and I will definitely be using them in the future 😁😁😁 …
Hi Bhavi, thank you for your incredible 5* review of our Droitwich office, your recommendation and for mentioning Chloe too! It's great to hear they were friendly & helpful and you'll be using them again in the future. They're always happy to help!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Worcester has the most, with 1,144 reviews rated 4.9 out of 5, followed by Droitwich Spa with 748.
The two Nicol & Co offices, by town:
89 reviews from sellers, rated 4.9 out of 5 on average. For example, Eirlys wrote: "Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ..."
79 reviews from buyers, rated 4.9 out of 5 on average. For example, TJ wrote: "The viewing was great! Everything that we wanted from the flat and from the agent. We were allowed a very healthy amount of time in the property to view it all ..."
16 reviews from landlords, rated 5.0 out of 5 on average. For example, JULIE wrote: "I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ..."
24 reviews from tenants, rated 4.6 out of 5 on average. For example, Ross wrote: "Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and ..."
Yes. In The Trusted Agent 2026 awards: Nicol & Co, Worcester won Platinum; Nicol & Co, Droitwich Spa won Platinum.
