Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotExcellent Service & Attention to detail
I have used Neilsons twice, first to purchase a flat and later to sell it, and both experiences were handled with a high level of professionalism. The team were efficient, well organised, and maintained clear communication throughout each stage of the process.
Their attention to detail was evident, ensuring everything was completed accurately and on time. I felt well informed at every step, and any queries I had were dealt with promptly and thoroughly. Kirsten, in particular, was excellent, very attentive in resolving my questions and always reassuring, which made the process much easier.
Overall, Neilsons provided a reliable and smooth service for both transactions. I would confidently recommend them to anyone looking for a professional estate agency.
Customer · 18 December 2025 · Neilsons Solicitors and Estate Agents City of Edinburgh
★★★★★ 5/5
TrustpilotKirsten was very knowledgeable about…
Kirsten was very knowledgeable about the local housing market and kept me updated throughout my house sale. Excellent service all round and I wouldn't hesitate to recommend her in particular and Neilsons.
Richard · 17 December 2025 · Neilsons Solicitors and Estate Agents City of Edinburgh
★★★★★ 5/5
GoogleAnthony is a truly fantastic letting agent, Lauren is a professional and enthusiastic staff. Very trustworthy
Trinh · 17 December 2025 · Neilsons Solicitors and Estate Agents South Queensferry
★★★★★ 5/5
GoogleRecently got advice from staff at Neilsons Solicitors in Bonnyrigg, regarding our title deeds and wills. They were so helpful and pleasant to chat to on the phone. From Susan and the other staff in the shop through to Ramune who called me back and spent time giving me reassurance and advice regards our situation.
Glad to have our Deeds, Wills and POAs kept safe and looked after by these people. Certainly will use them for any of our future dealings.
I Highly Recommend them!
David · 16 December 2025 · Neilsons Solicitors and Estate Agents Bonnyrigg
Agent replied · 13 January 2026
Thank you, David, for sharing such a thoughtful review. We’re delighted to hear that Susan, Ramune and the rest of our Bonnyrigg team were able to provide helpful, reassuring advice regarding your title deeds and Wills. It’s wonderful to know you felt well looked after throughout and we look forward to supporting you again in the future, should you require our services!
★★★★★ 5/5
GoogleWe have used Nielson's twice now for buying and selling and they have done a terrific job both times. We most recently worked with Rhonda Gunn to sell our property. She was consistently quick to communicate with us, viewers and the …
Max · 14 December 2025 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)
Agent replied · 28 December 2025
Thank you, Max, for taking the time to share such a fantastic review. We’re delighted to hear that your experiences with Neilsons have been so positive, both previously and during your recent sale. Rhonda will be thrilled to know her … More
★★★★★ 5/5
GoogleExcellent and timely service for our buying/selling process. Highly recommend
Douglas · 14 December 2025 · Neilsons Solicitors and Estate Agents Bonnyrigg
Agent replied · 13 January 2026
Thanks for leaving us a 5 star review, Douglas! We're glad to hear you had excellent service during your property sale and purchase, and we look forward to working with you again in the future!
★★★★★ 5/5
GoogleA thorough and professional team who made the legal process as easy and straightforward as possible. All enquiries were managed quickly and efficiently and I was kept updated at every stage. I will be using Neilsons again.
Allan · 14 December 2025 · Neilsons Solicitors and Estate Agents Bonnyrigg
Agent replied · 13 January 2026
Thank you for your kind review, Allan. We’re delighted to hear that you found our team thorough and professional, and that we were able to make the legal process as smooth and straightforward as possible. Keeping our clients informed at every stage is very important to us, so it’s great to know that this made a positive difference. We really appreciate you taking the time to leave a review, and look forward to working with you again in the future.
★★★★★ 3/5
TrustpilotKirsten was great
Kirsten was great. Always happy to chat for as long as it took to resolve my questions. And often helped me with things that were not really in her remit.
Customer · 12 December 2025 · Neilsons Solicitors and Estate Agents South Queensferry
★★★★★ 3/5
TrustpilotKirsten was great
Kirsten was great. Always happy to chat for as long as it took to resolve my questions. And often helped me with things that were not really in her remit.
Sadly I felt others in the process didn’t have her dedication hence not being able to give a higher rating!
Customer · 12 December 2025 · Neilsons Solicitors and Estate Agents City of Edinburgh
★★★★★ 5/5
TrustpilotFantastic service from Kirsten
Fantastic service from Kirsten. She is an excellent communicator and was very quick in returning my phone calls.
She sold my mum’s house within 5 days and she achieved way over the valuation and offers over price. I can’t speak any more highly of Neilsons as a company.
Paul · 12 December 2025 · Neilsons Solicitors and Estate Agents City of Edinburgh
★★★★★ 5/5
TrustpilotBrilliant Company
I've used Neisons for years for buying, selling & winding up of an estate, the service & communication I've received on all occasions has been excellent . All the staff are very friendly & helpful and give good honest advice , I usually ask for David Easton head of sales a pleasure to deal with & Kirsten Olverman during sales transactions she has excellent skills in negotiations . I highly recommend them 👌
Mr · 12 December 2025 · Neilsons Solicitors and Estate Agents City of Edinburgh
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service. Especially from Kirsten. Great communication from start to finnish. No faults with this company just pure professionalism. Kirsteen is absolutely a delight to work with and always kept us updated. She is fantastic as her job! Wouldn't go anywhere eles!
Kirsty · 11 December 2025 · Neilsons Solicitors and Estate Agents City of Edinburgh
★★★★★ 5/5
GoogleThis was a fabulous service for both selling and buying. The sales team were very proactive and kept us up to date. The photographer is amazing and really captures your home. The conveyancing team were also helpful and kept us up to date on how things were progressing and flexible.
Joey · 6 December 2025 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
Agent replied · 27 December 2025
Thank you so much for your lovely review, Joey. We’re delighted to hear that you had such a positive experience with both the selling and buying process. It’s great to know that our sales team kept you well informed, that you were happy with the photography, and that our conveyancing team supported you throughout. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotHighly recommended- 10/10 service
Have used Neilsons for buying/selling many times over the past 10 years and they have been fantastic. Very easy to deal with and always there to help. The team are well connected and are very efficient with the processes. Highly recommend.
Iftikhar · 6 December 2025 · Neilsons Solicitors and Estate Agents City of Edinburgh
★★★★★ 5/5
TrustpilotExceptional Service
I would not hesitate to recommend Neilsons if you are considering selling your home. We used them for the recent sale and purchase of our flat in Edinburgh.
The Estate Agency team are amazing, the marketing materials and strategy that Amy put together were second to none. Everyone that we dealt with in this department were exceptional. I need to make a special mention of Kirsten our sales negotiator who is exceptional at her job and was an absolute pleasure to work with.
We were then passed to the conveyancing team, who had a pretty high bar after such a fantastic experience already. But Dave, Diane and Emily were more than up to the task! It ended up being a less than straight forward and slightly complicated sale, but Dave and co kept me informed the entire way, worked tirelessly and pushed it all to completion. I would not hesitate to recommend Neilsons and am so happy that we chose to go with them. Thanks for all your hard work and for making a daunting experience so much more enjoyable!
Gillian · 5 December 2025 · Neilsons Solicitors and Estate Agents City of Edinburgh
★★★★★ 5/5
TrustpilotThe most outstanding service
We honestly couldn’t have asked for a better experience selling our first home with Neilsons from Lewis and Kirsten. From start to finish, the service was outstanding.
Lewis Hunter, our valuer, was professional, approachable, and incredibly knowledgeable about the market. He explained the process clearly, provided a detailed and accurate valuation, and gave us real confidence in the decisions we were making which meant so much as first-time sellers. His friendly manner made everything stress-free, and the brochures he prepared showcased our home beautifully.
We were equally impressed with our sales negotiator, Kirsten. She guided us through every stage with clarity, confidence, and such a personal touch. At times she felt more like a friend than a negotiator always at the end of the phone, no matter how small the query, and consistently making us feel like we were her only clients. Knowing we had Kirsten on our side made the whole experience so much easier and even enjoyable!
A special thanks also to Maureen in the Property Booking Team, who managed our viewings seamlessly around our full-time jobs. The Neilsons client portal was brilliant too, keeping everything from home reports to viewings clear and easy to track.
Overall, we couldn’t be more grateful to the team at Neilsons. Professional, reliable, and genuinely caring. Highly recommended to anyone selling their home!
Chelsea · 3 December 2025 · Neilsons Solicitors and Estate Agents City of Edinburgh
★★★★★ 5/5
TrustpilotExcellent Estate Agents
Neilsons have been absolutley superb dealing wtih the sale of my property. The advice on staging for sale was excellent, and they even recommended trades to get some jobs done. Their photos and marketing materials are superb, much better than some of their competitors who we had considered using. Everyone we've dealt with has been so friendly and helpful and we got an amazing price at the closing date after just 11 days on the market. They are efficent, professional and a pleasure to deal with. Would 100% recommend and certainly will use them again in the future.
Mel · 3 December 2025 · Neilsons Solicitors and Estate Agents City of Edinburgh
★★★★★ 5/5
GoogleNeilson’s were super helpful when we were selling our house. They were always lovely when I spoke to them on the phone. They acted on potential interest very quickly and we had a lot of viewings and an early offer.
Steph · 28 November 2025 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)
Agent replied · 28 December 2025
Thank you for your lovely review! We’re so pleased to hear that you had such a positive experience selling your home with Neilsons. Our team always aims to provide friendly, responsive service, so it’s great to know that came through. Congratulations on your successful sale, and thank you for choosing Neilsons!
★★★★★ 5/5
GoogleExcellent service from Rhonda and Denise and all the staff
Highly recommend the quality of service they provide.
David · 28 November 2025 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)
Agent replied · 28 December 2025
Thank you so much for your wonderful review, David! We’re thrilled to hear that Rhonda, Denise, and the rest of our team provided you with excellent service. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleMade everything so easy and straightforward despite all the setbacks that happen when buying and selling a home. Communication was excellent! So fast at replying to emails and always at the end of the phone if required. Would highly recommend!
Happy · 27 November 2025 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
Agent replied · 27 December 2025
Thank you so much for your wonderful feedback! We’re delighted to hear that our team helped make the process smooth and straightforward for you, even with the usual ups and downs of buying and selling. Great communication is something we pride ourselves on, so it’s lovely to know that made a difference. Thank you for recommending Neilsons!
★★★★★ 5/5
GoogleThank you to Kara and Pauline and all the team at the Picardy Office on the sale of my house. Everyone was so lovely and helpful and the sale went very smoothly.
Katie · 27 November 2025 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
Agent replied · 27 December 2025
Thank you so much for your kind words, Katie! We’re thrilled to hear that your sale went smoothly and that Kara, Pauline, and the Picardy Place team were able to make the process such a positive experience. Wishing you all the best for the future from all of us here at Neilsons!
★★★★★ 5/5
GoogleGreat Service - Georgia was great on the post sale chase ups etc. Would very much recommend.
Phoenix · 17 November 2025 · Neilsons Solicitors and Estate Agents South Queensferry
★★★★★ 5/5
GoogleGeorgia was incredibly supportive and helpful throughout this process. I was a first time buyer and she made every step clear and easy to understand, she was quick to respond and always friendly. Would highly recommend!
Fran · 17 November 2025 · Neilsons Solicitors and Estate Agents South Queensferry
★★★★★ 5/5
GoogleWe have used Neilsons for nearly 40 years with all our house moves, wills and POA.
This last 12 months we dealt with the Bonnyrigg branch as we had a couple of family bereavements and required assistance with house sales and Certificates of Confirmation , to wind up estates.
Ramune Gilfillan was exceptional in her professionalism, as well as being empathetic and totally approachable.
All members the team were patient, kind and informative and we would highly recommend Neilsons for their services.
What could have been a stressful experience was executed very smoothly, and We thank them for this!
Karen · 16 November 2025 · Neilsons Solicitors and Estate Agents Bonnyrigg
Agent replied · 13 January 2026
Thank you so much for taking the time to share your kind words and for your continued trust in Neilsons over the past 40 years. We’re truly sorry for your recent losses and are glad that Ramune and our Bonnyrigg team were able to support you during such a difficult time. Your recognition of their professionalism, empathy, and care means a great deal to us. We’re delighted to hear that everything was handled smoothly, and we deeply appreciate your recommendation.
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