Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleNeilsons solicitors & estate agents staff have simply been amazing from start to finish in organising & orchestrating the whole process.
All staff members have gone above and beyond in carrying out their specific duties.
From the initial consultation with Karen Woods to the negotiating team led by Kirsten Oliverman.
Outstanding performance.
I would not hesitate to recommend their services
George · 9 June 2026 · Neilsons Solicitors and Estate Agents Bonnyrigg
Agent replied · 11 June 2026
Thank you for your fantastic review. We’re delighted to hear that you had such a positive experience from start to finish. Karen, Kirsten and the wider team will be thrilled to receive your kind feedback. Thank you for your recommendation and for placing your trust in Neilsons throughout your property journey.
★★★★★ 5/5
GoogleWe’ve just put our home on the market and I wanted to give some feedback in the form of a review regarding our experience so far & also our photography session yesterday - Friday 29th May.
Nick from the Canterbury office was covering for a colleague so had to travel to Herne Bay & was absolutely brilliant!!
He was professional, friendly & supportive throughout the process. He talked me through, & took me through the photography process easily, naturally & confidently and it was so interesting to see how it works!
We have indoor cats that mean the world to us & Nick was so respectful & understanding of this and I really appreciate it.
Also, I’d like to say a huge thank you to Harvey from Herne Bay who has been incredible. He’s such a genuine guy with real enthusiasm for what he does & it absolutely shines through. He’s been consistently supportive & helpful and is making what is realistically a stressful time a lot easier!
Rueben from Herne Bay was also extremely polite & professional on our initial first visit to the house that we hope to own! He’s been really communicative & has kept me in the loop with progress so far.
I feel people are far too quick to complain these days but rarely compliment, so I wanted to share my experience as the guys are all amazing and an absolute credit!
Cris.
Cris · 8 June 2026 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
Agent replied · 29 June 2026
Wow! We appreciate your kind words Cris. We're thrilled to hear that Nick provided a great service and It's great to know that Harvey's enthusiasm and Rueben's clear communication made this process easier for you. We truly value your feedback and appreciate you getting in touch and sharing your experience. Lets get you sold! Many thanks, Joe.
★★★★★ 5/5
GoogleFrom the first "property appraisal" meeting with Amy, and through the whole process of selling my home, I was extremely impressed with Neilsons. Their communication was very clear; the sales negotiator Jade was excellent; and then working with the conveyancing team Kara and Peter was so straightforward. I would highly recommend them.
Micheál · 6 June 2026 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
Agent replied · 11 June 2026
Thank you for your wonderful review and recommendation. We’re delighted to hear that you had such a positive experience throughout the sale of your home. Amy, Jade, Kara and Peter will be thrilled to receive your kind feedback. We truly appreciate your trust in our team.
★★★★★ 5/5
GoogleI would highly recommend the team at Picardy Place. They made the sale of my flat in Edinburgh go very smoothly. From the beginning to the end of the process their communication was excellent and everything was conducted in a very professional manner. Thank you team!
Amy · 5 June 2026 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
Agent replied · 11 June 2026
Thank you for your kind words and recommendation. We’re delighted to hear that the sale of your flat went smoothly and that you were happy with our communication and service throughout. Thank you for choosing us to help with your sale, and we wish you all the best for the future.
★★★★★ 5/5
GoogleHad Alex round for property advice and found him to be a great guy good honest advice and he has lots of knowledge and ideas
Anthony · 29 May 2026 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
★★★★★ 5/5
GoogleNeilsons Bonnyriggwere were brilliant from start to finish, both for selling my old home and purchasing my new one. The service was excellent at every stage and they supported me through what really can be a very stressful transition.
Every member of the team I had contact with was so helpful, and I'd definitely recommend their services.
Carolyn · 28 May 2026 · Neilsons Solicitors and Estate Agents Bonnyrigg
Agent replied · 29 May 2026
Thank you for your wonderful review. We're delighted to hear that our team was able to support you throughout both your sale and purchase, making the process as smooth as possible. We truly appreciate your recommendation and wish you all the best in your new home.
★★★★★ 5/5
GoogleVery helpful organised and dedicated staff.
Ricky · 20 May 2026 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)
★★★★★ 1/5
GoogleAppalling management, serious mistakes, and 8 weeks wasted. Highly unprofessional.
Our experience with Neilson has been deeply frustrating and disappointing. From the very beginning, the management of our property sale was riddled with unacceptable mistakes on their part.
It started with a serious error in the property listing itself. After we pointed it out, the corrections were delayed, and to make matters worse, they made a series of promises that were never fulfilled. The most frustrating part wasn't just their technical incompetence, but their complete lack of accountability and empathy: at no point did they take responsibility for their blunders or offer an apology.
Due to their poor management, neglect, and lack of honesty, we have lost 8 full weeks of vital time. They play with people's money, time, and peace of mind. Avoid them if you are looking for a reliable and professional agency.
Alberto · 20 May 2026 · Neilsons Solicitors and Estate Agents Bonnyrigg
Agent replied · 18 May 2026
Thank you for taking the time to share your feedback, Alberto. We are genuinely sorry that your experience with Neilsons fell short of the standard we aim to provide.
We fully acknowledge that mistakes were made during the marketing of your property and understand the frustration and disappointment this caused. As soon as the issues were identified, corrective action was taken promptly - including resolving one of the listing errors within 24 hours of the property going live. We also carried out a thorough internal review of the concerns you raised to ensure that it does not happen again.
We appreciate that, despite our efforts to address matters and apologise directly, the experience impacted your confidence in our service. In recognition of this, we covered your entire associated fees and outlays as a gesture of goodwill, which you accepted at the time, in full and final settlement.
While we regret that your overall experience was not a positive one, we do believe the issues raised were treated seriously, addressed responsibly, and resolved as quickly as possible. Feedback such as yours is taken very seriously and is used to help improve our service going forward.
★★★★★ 5/5
GoogleFive stars. Sold our house swiftly with clear updates throughout; calm, professional, and genuinely caring. Made the whole process feel straightforward and reassuring.
İpek · 17 May 2026 · Neilsons Solicitors and Estate Agents South Queensferry
Agent replied · 17 July 2026
Dear İpek, thank you for taking the time to leave us a review for the professional service received when selling your house. All the best, Paul Swindlehurst
★★★★★ 5/5
GoogleFantastic experience selling my mum’s property with Neilsons. From the initial consultation with Lewis, through to Eve managing the marketing, everything was handled smoothly and professionally.
Robyn did a great job with the photography, and the admin team were always helpful when arranging viewing appointments. A special mention to our sales negotiator, Rhonda, who kept us regularly updated, shared feedback from viewings, and clearly explained what to expect as we approached the closing date.
The whole process felt seamless, like a well-oiled machine. I wouldn’t hesitate to recommend Neilsons to family and friends.
We’ve now moved on to the conveyancing team and hope the next stage will be just as smooth.
Linda · 16 May 2026 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)
Agent replied · 7 May 2026
Thank you so much for your kind feedback. We’re delighted to hear that your experience with Neilsons has been such a positive one.
It’s great to know that Lewis, Eve, Rhonda, and the wider team were all able to support you effectively throughout the process. We’ll be sure to pass along your lovely comments. We’re particularly pleased that everything felt seamless and well-coordinated, as that’s exactly the experience we strive to deliver for every client.
We wish you all the best as you move forward with the conveyancing stage. If there’s anything more we can assist with, please don’t hesitate to get in touch.
★★★★★ 5/5
TrustpilotBrilliant service from everyone…
Brilliant service from everyone involved in a recent property sale. Very quick at communicating any updates on how your sale is progressing
Brizo · 13 May 2026 · Neilsons Solicitors and Estate Agents South Queensferry
★★★★★ 5/5
TrustpilotThe only choice in Edinburgh if you have an estate agents or solicitor service need.
The care, personal approach, knowledge and attention to detail of Diane and Kirsten was exemplary. They were professional yet very personal and conducted their business with humour and professionalism. If I was lucky enough to have another property in Edinburgh to sell or buy they would be my first point of call.
Andy · 6 May 2026 · Neilsons Solicitors and Estate Agents Bonnyrigg
★★★★★ 5/5
GoogleA pleasure to deal with. They made me feel welcome and valued as a customer. I would particularly like to mention Maddie who is an asset to the team and worked really hard in my search. Also Reuben who showed us around properties and was courteous and knowledgeable. Great Team 5 STARS!!
Joanne · 29 April 2026 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
Agent replied · 29 June 2026
Thank you, Joanne! We're pleased to hear you felt welcomed and valued. Maddie and Reuben make a fantastic team! We appreciate your kind words and look forward to assisting you again in the future! Thanks, Joe.
★★★★★ 5/5
GoogleThank you Bobby. Very knowledgeable on the area, gave great advice
Claire · 29 April 2026 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
Agent replied · 29 June 2026
Thank you for your kind words, Claire. We're delighted to hear that Bobby provided you with great service! Thanks, Joe.
★★★★★ 5/5
GoogleBobby showed us round. Lovely guy. Allowed us to view at our own pace. Didn’t rush us at all. Took a video of the loft for us when asked. Knowledgeable about area and road. Excellent all round.
Margaret · 29 April 2026 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
Agent replied · 29 June 2026
Thanks Margaret!
★★★★★ 5/5
GoogleThank you to Bobby for finding us our lovely home. He is very approachable and makes strong bonds with buyers. Willing to let us view as many times as we want even with relatives. Took a video of the loft when asked. Didn't rush us on viewings. Very polite and a lovely attitude. It was and is a privilege to deal with him.
Kaye · 29 April 2026 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
Agent replied · 29 June 2026
Thanks for the feedback Kaye! We are thrilled that Bobby's approachable nature made your home search enjoyable. It's great to hear that he provided you with the support and flexibility you needed. We truly value your experience and appreciate your kind words about the professional service. Its a fantastic property you are buying! Thanks, Joe.
★★★★★ 4/5
GoogleI was pleased with the professional attitude throughout most of the re-letting process. There was one slight blip in the middle where I was not updated about the possible new tenant status.
Peter · 29 April 2026 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
Agent replied · 29 June 2026
Hi Peter,
Thank you for your positive review and for taking the time to share your experience. We are very pleased to hear that you were satisfied with the service provided. Should you require any further assistance, now or in the future, please do not hesitate to contact us. Yours sincerely, Rhian Juden
★★★★★ 5/5
GoogleReally good experience with Neilson Solicitors from start to finish. Peter, Kara and Sarah were all so helpful, always responding very quickly and supporting me through the whole process. They took the time to explain everything in detail, which made things a lot less stressful. They made getting my first place feel really quick and easy. Thank you all so much! 🙂🏡🔑 Highly recommend ⭐⭐️⭐️⭐️⭐️
Viktorija · 27 April 2026 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)
Agent replied · 7 May 2026
Thank you so much for your kind words! 😊
We’re delighted to hear you had such a positive experience with Peter, Kara, and Sarah - they’ll be so pleased to know their support made your first home journey smooth and stress-free. Buying your first place is a big milestone, and we’re really glad we could help make it feel quick and easy for you. 🏡🔑
Wishing you all the very best in your new home, and thank you again for your recommendation! ⭐️
★★★★★ 5/5
GoogleRhonda and the team were friendly, professional and really helpful in guiding us through the process to sell our home.
Alison · 23 April 2026 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)
Agent replied · 7 May 2026
Thank you for sharing your experience! Rhonda and the team are so pleased to know you found them friendly, professional, and helpful every step of the way. We’re delighted we could help you achieve a positive outcome. Best wishes for everything ahead!
★★★★★ 5/5
GoogleA very positive experience with this agent. Sold and bought with them. We dealt with several members of the team, all of whom were delightful and very efficient. There is a clear drive to get a property sold! Sam did a very commendable job of dealing with the final stages through to exchange and completion. Thank you all!
Daniel · 17 April 2026 · Neilsons Solicitors and Estate Agents South Queensferry
★★★★★ 5/5
GoogleAmazing service, very attentive star to finish, definitely best customer service from an estate agent in my experience. Recommend highly
Conor · 17 April 2026 · Neilsons Solicitors and Estate Agents South Queensferry
Agent replied · 17 July 2026
Dear Conor,
On behalf of our team thank you for taking the time to leave us review for the service received, we are pleased to have been to assist you. Kind Regards, Paul Swindlehurst
★★★★★ 5/5
GoogleThe girls at Neilsons Bonnyrigg were absolutely amazing. Got my keys only 5 weeks after my offer got accepted. They made buying my first home very easy and helped guide me through everything. They are all amazing at what they do and you are in very safe hands. An extra thanks to Diane and Linda who went above and beyond to make this experience one I’ll never forget. Thank you to all the team 🩷🏠
Katie · 11 April 2026 · Neilsons Solicitors and Estate Agents Bonnyrigg
Agent replied · 17 April 2026
Thank you so much for your lovely review, Katie! We’re absolutely delighted to hear that your first home-buying experience was such a positive one and getting your keys in just 5 weeks is fantastic!
The team at Bonnyrigg will be so pleased to hear your kind words, especially Diane and Linda. We’re glad they could support and guide you every step of the way to make the journey smooth and memorable.
Wishing you all the happiness in your new home 🏠 and thank you again for trusting us!
★★★★★ 5/5
GoogleRating only, no written review.
Elaine · 10 April 2026 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)
Agent replied · 17 April 2026
Thanks for leaving us a 5 star review, Elaine!
★★★★★ 5/5
GoogleAll Neilsons staff made the process of selling a house straightforward and simple. They offered a seamless process from the initial stages to the final transaction. Thanks.
Catherine · 3 April 2026 · Neilsons Solicitors and Estate Agents Bonnyrigg
Agent replied · 17 April 2026
Thank you so much for your kind words, Catherine! We’re delighted to hear that you found the selling process straightforward and seamless from start to finish. Our team works hard to make every stage as smooth as possible, so it’s wonderful to know we achieved that for you. We really appreciate your feedback and look forward to working with you again in the future!
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