5/5
GoogleFriendly and helpful!
Agent replied · 11 June 2024
Thanks Katrina, we enjoy working with you. From the Stonehouse Team.
Trusted Agent profile
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Naylor Powell estate agents in Gloucester, Stonehouse and Newent
★★★★★
577 reviews across 3 offices and 2 platforms
Naylor Powell has three offices, in Gloucester, Stonehouse and Newent. Together they have 577 reviews on two platforms, rated 4.8 out of 5 overall.
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Our offices
Naylor Powell's three offices, most reviewed first. Each has its own page.
- Naylor Powell GloucesterUnit C, The Barge Arm East, The Docks, GL1 2DQ204 reviews · 192 on Google (4.7)17 in the last 90 days
- Naylor Powell StonehouseRegent House, 1 Bath Road, GL10 2JD199 reviews · 187 on Google (4.9)0 in the last 90 days
- Naylor Powell Newent1 High Street, Newent, GL18 1AN198 reviews · 186 on Google (4.9)24 in the last 90 days
Awards
The Trusted Agent 2026 results for Naylor Powell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Naylor Powell is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 2019
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Lettings, South West
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, South West
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Naylor Powell and its branches won awards at The British Property Awards in two years, most recently 2025.
British Property Awards winners in two years, the group and its branches: 2025, 2024.
British Property Awards by year, 2025 to 2024
2025 1 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Estate Agent in GL17-20Newent
2024 1 Gold The British Property Awards 2024 winners
- GoldThe British Property Awards 2024: Estate Agent in GL17-20Newent
Source: The British Property Awards winners lists, as published, linked by year.
Latest reviews from every Naylor Powell office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery Professional allways willing to help keeping us updated with all the paperwork phone calls very good team and service
Agent replied · 11 June 2024
Thank you Paul, we are pleased that you have been happy with the service provided. Wishing you well for the future from the team at Stonehouse.
5/5
GoogleJasmine, Ruth and the team were and are awesome! Thank you for all your help and assistance - we’d definitely use you again!
Agent replied · 11 June 2024
Thank you Alex, it was an absolute pleasure working with you on both your sale and purchase. If you ever need to move again, we would be more than happy to help. From the team at Stonehouse.
5/5
GoogleGreat estate agents, ronan and Ruth both a pleasure to work with. Would always look to naylor Powell in the future to help all buying and selling
Agent replied · 11 June 2024
Thank you Luke for your feedback, we look forward to working with you again soon. From the Stonehouse Team.
4/5
GoogleMe and my friend were particularly impressed with Ronan at the Stonehouse branch as he was professional and polite. He demonstrated a genuine interest within the role and he had done his research prior to the viewing. Well done Ronan, keep up the good work.
Agent replied · 11 June 2024
Thank you for your kind review. Ronan is an asset to the team providing a great customer service.
5/5
GoogleExcellent, informative home visit by Ruth to value our own property. Good advice regarding local market conditions. No pressure from the estate agent to hurry to market or sign contract. When we went to view a property, Ronan from Naylor Powell was polite, helpful and knowledgable about the house we were looking at. He gave us plenty of time to look around and was able to answer our questions.
Agent replied · 11 June 2024
Thank you very much for your kind review and we would be happy to assist you in the future. From the team at Stonehouse.
1/5
GoogleProperty valuation vastly over inflated to gain market share on one of our properties, the other priced purely to sell to a potential purchaser whose offer had been declined in the area. After sale paid 2 thirds of the bill whilst disputing the total amount, instantly and aggressively was threatened with court action and interest potentially to be added on as well. AVOID AT ALL COSTS. WE WERE DEALING WITH ADAM.
Agent replied · 29 October 2023
Naylor Powell were employed to sell a property for this client. The property was sold at an agreed price which the client confirmed he was happy with. At no point during the transaction did this client raise that he was unhappy with any part of Naylor Powell’s service. When instructed we used our contacts and skills as estate agents to match a buyer. We knew this buyer was looking in the area and promptly agreed a sale at a price accepted by the seller. By definition, this is the role of an estate agent. There were no aggressive emails, far from it. After being told by the client full payment of our fees was not being sent, it was highlighted that there was a contract in place for payment of fees. Had the client raised any concerns during the transaction these would have been addressed. However, to simply pay less than the agreed fee after completion and state that’s all he wants to pay is not acceptable to any business.
5/5
GoogleVery good experience working with Chloe and Alistair of Naylor Powell Stonehouse. Extremely professional and did a great job of trying to sell my property. I would highly recommend them.
Agent replied · 22 October 2024
Thank you for your kind review. We wish you the best of luck for your future in your new home!
5/5
GoogleSo grateful for Niamh and the team, they made my first time purchase easy and stress free :) !
Agent replied · 15 June 2024
Thank you very much for the review. If you need our help in the future we will be delighted to assist again :)
5/5
GoogleReally Is very good Company and fair enough with all buyers and sellers . Staff are nice and professional and quickly procedure. We lucky to worked with you all and Thank you .
Agent replied · 15 June 2024
Thank you for the positive feedback. If you require our help again in the future we will be delighted to assist :)
5/5
GoogleI viewed a series of apartments at the Docks with Niamh and she was extremely knowledgeable about every apartment. Naylor Powell is definitely the Gloucester Docks experts!
Agent replied · 15 June 2024
Thank you Angela for the kind and positive review. It's great to hear how helpful Niamh was. If you ever need any assistance or advice in the future do let us know and we will be happy to help :)
5/5
GoogleNiamh, Laurie and the team at Naylor Powell were a great help with our house sale; so informative and responsive. Highly recommend!
Agent replied · 15 June 2024
Thank you very much for the kind feedback. Hope the move to your new home goes well and you settle in very quickly :)
5/5
GoogleVery efficient.. from initial enquiry to selling our house, took just over a week! Great communication from Laurie throughout the sale. Highly recommend
Agent replied · 15 June 2024
Many thanks for the kind feedback. It was a pleasure working with yourselves and glad we were able to secure a slae so quickly for you. We will be delighted to help if you need our assistance in the future :)
5/5
GoogleLaurie at the docks is very attentive and helpful. He’s very knowledgeable about the whole process. He made us feel relaxed about our sale. Highly recommend!
Agent replied · 15 June 2024
Thank you very much for the positive feedback. We will be delighted to help in the future if you need our assistance or advice again
5/5
GoogleFrom viewing to completion nothing was too much trouble for Niamh. She was attentive and very professional. My experience with Naylor Powell has been fantastic! Would highly recommend.
Agent replied · 15 June 2024
Thank you very much for the kind feedback. I am glad to see you had a positive experience. If you need any advice or help in the future the team will be delighted to assist
5/5
GoogleRight from the appraisal of my home through managing all my questions throughout the entire sales process the team at Naylor Powell were wonderful. Great communication and always coming back quickly to any questions I had. Can’t recommend them enough. Thanks all.
Agent replied · 15 June 2024
Thank you for the kind and positive review. Has been a pleasure working with yourself on the sale of your property. If you need our help again in the future the team will be delighted to help
5/5
GoogleLaurie and the team were brilliant with the sale of our home. Very attentive and always on call to answer our queries and supply feedback. House sold quickly and they were with us every step of the way to help whenever needed. Will definitely use Naylor Powell again in the future.
Agent replied · 15 June 2024
Thank you very much for the positive feedback. I am glad we were able to find you a buyer so promptly. If you need our help again in the future we will be delighted to help :)
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Thank you Ellie from the team at Stonehouse.
5/5
GoogleAmazing Team, Friendly and knowledgeable
Agent replied · 11 June 2024
Thank you Naomi for your kind review. From the Stonehouse team
5/5
GoogleWe have an excellent working relationship with the team at Naylor Powell Stonehouse. They are pro-active, on the ball and very efficient.
Agent replied · 11 June 2024
Thanks for your kind review Ramin, always an excellent service from Leeper Prosser.
4/5
GoogleWe purchased a house from Naylor Powell, their staff are friendly and helpful.
Agent replied · 11 June 2024
Thank you Susanna, we wish you all the very best for your new chapter. From the Stonehouse Team.
5/5
GoogleGreat estate agents, everyone is super helpful and really quick to get back to you. Would definitely use again if selling in the future.
Agent replied · 11 June 2024
Thank you for your kind feedback, it was a pleasure to work with you again. From all at Stonehouse.
5/5
GoogleVisited the office in Stonehouse for a coffee morning in aid of McMillan. Ruth and her team have helped us rent, buy and sell our properties over the past few years so it’s always a pleasure to see them all.
Agent replied · 11 June 2024
Thank you very much for your kind review, it has been a pleasure to have worked with you and great to keep in touch. From all at the Stonehouse branch.
5/5
GoogleJasmine was really helpful in finding us a property we loved. We didn't go with it in the end but were so impressed that she immediately understood exactly what we were looking for.
Agent replied · 11 June 2024
Thank you for your kind feedback and wishing you well in your search.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Naylor Powell
Which Naylor Powell office has the most reviews?
Gloucester has the most, with 204 reviews rated 4.6 out of 5, followed by Stonehouse with 199.
Where are the Naylor Powell offices?
The three Naylor Powell offices, by town:
- Gloucester: Unit C, The Barge Arm East, The Docks, Gloucester, GL1 2DQ
- Newent: 1 High Street, Newent, GL18 1AN
- Stonehouse: Regent House, 1 Bath Road, Stonehouse, GL10 2JD
Has Naylor Powell won any awards?
Yes. In The Trusted Agent 2026 awards, Stonehouse won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
