Naylor Powell reviews

★★★★★ 5/5

Google

I cannot speak highly enough of the service he provided by Evan Bowery our Sales Negotiator throughout the entire process ofnoyr purchase From the very beginning, Evan was professional, approachable, and incredibly supportive. Buying a home can often feel stressful and overwhelming, but Evan made the experience smooth and reassuring with his clear communication, patience, and willingness to help at every stage. He was always quick to respond to our questions, kept us updated regularly, and ensured that everything progressed as efficiently as possible. What stood out the most was his genuine dedication and commitment to making sure both parties were satisfied and the process moved forward without unnecessary delays. Evan’s professionalism, attention to detail, and friendly manner truly made a difference. We are very grateful for his support and guidance during such an important milestone for our family. Thank you, Evan, for your outstanding service.

Abimbola · 16 March 2026

★★★★★ 5/5

Google

Joe Fraser has been incredibly helpful with our viewings of properties with Naylor Powell. Joe is knowledgeable and understands our needs as well as representing the vendor’s property in a professional manner. I throughly recommend his services.

Lin · 9 April 2026

★★★★★ 5/5

Google

Throughout the process of purchasing a property the team at Naylor Powell Gloucester were excellent. Olivia was helpful and knowledgeable when I first viewed the property, Niamh kept me well informed with detailed updates and both her and Laurie went above and beyond to aid communication and keep things progressing during the conveyancing process. Would highly recommend them and they will be my first point of contact should I decide to sell or let the property.

Annie · 18 January 2025

★★★★★ 5/5

Google

Niamh and Olivia were the perfect primary contacts, and so many thanks to them for successfully facilitating the sale of my property! I also had dealings with Toby and Laurie too, sending thanks to them also. The whole team was great. There were a number of external challenges we faced during the process but Niamh and Olivia navigated them with grace and professionalism and kept me well informed and supported during each step of the process. Would recommend!

Thom · 18 December 2024

★★★★★ 5/5

Google

If I could leave Niamh and Laurie 10 reviews, I would. They have been so supportive throughout the entire process, helping us with everything we need. They navigated our tricky sale for over 7 months and without them, we wouldn’t have completed. I wholeheartedly recommend Naylor Powell and I would say to anyone looking to sell, to speak with them before contacting anyone else! Thank you so much Niamh and Laurie, without you we wouldn’t be here today!!!!

Callie · 7 December 2024

★★★★★ 5/5

Google

The team at Naylor Powell have been fantastic in the sale of my flat. They did everything they said they’d do and were highly professional throughout. Laurie and team’s communication was top notch. Would highly recommend.

Arron · 16 February 2026

★★★★★ 5/5

Google

Niamh O’Donoghue was the primary estate agent assigned to the sale of my property. Throughout it all she was amazing! Keeping me updated and chasing for information when solicitors were quiet! The property was advertised on the Naylor Powell website really well and went into a lot of detail. The whole process was made to feel easy to understand and felt simple. Thank you to everyone who helped with the process of the sale and a special thank you to Niamh!

Haylie · 25 July 2024

★★★★★ 5/5

Google

Niamh and Laurie were both excellent throughout our house sale. From start to finish they've both been incredibly helpful. Niamh in particular was great at keeping us updated and doing the all important chasing of solicitors and others in the chain. She certainly took some of the stress out of the move and was quick to respond to any queries we had. The house viewing booking system and online feedback meant we knew how the viewings were going. Throughly recommend Naylor Powell, from start to finish they've been excellent.

Andrew · 8 June 2024

★★★★★ 5/5

Google

Naylor Powell were the agents on my house purchase recently and I can’t recommend them highly enough! From viewings, to updates, to completion they were flawless, professional, kind and friendly. I mainly dealt with Niamh, Robert and Leah and they went above and beyond to chase everything up throughout the whole chain and keep me updated. Thank you so much for helping me buy my dream home! Highly recommend ⭐️

Laura · 27 October 2024

★★★★★ 5/5

Trustpilot

Toby at Naylor Powell

I recently had the privilege to work with the team at Naylor Powell and had a great experience throughout the process. Specifically worked with Toby throughout the process, who was always approachable, knowledgeable, professional, and quick to respond and follow up to any queries I had.

Aiden · 12 May 2026

★★★★★ 5/5

Google

My partner and I purchased our first home through Naylor Powell. Niamh O'Donoghue and her team were very professional, efficient and kind during their communication with us. Any questions we had (which were a few!) were always answered promptly and they always kept in touch with us regularly throughout the whole process which helped put our minds at ease. The little unexpected touches such as a bottle of celebratory prosecco/ photo on completion date was a lovely surprise. We also received a Christmas card wishing us well in our new home at Christmas. Would highly recommend them to anyone I know wanting to buy/rent a home. Thank you or everything.

Lorraine · 17 March 2024

★★★★★ 5/5

Google

Now on our third move with Naylor Powell. Once again, we've been well looked after by Laurie, Niamh and the team. Moving is a stressful time but they manage to ease the pressure and smooth the process with empathy and a smile. This was the second time our family had used Naylor Powell; on both occasions all the staff were very helpful, friendly and professional. We had a few hiccups along the way but these were efficiently taken care of. We will have no hesitation in using their services again when the need arises.

Salty · 18 December 2023

★★★★★ 5/5

Google

Great service from Naylor Powell throughout the whole sale process - from valuation to completion. They've all been professional, friendly, caring and really on the ball throughout the sale of my flat. It was a bit of a long slog, but they persevered! They kept me updated regularly, responded quickly to emails, kept themselves well informed and communicated very well with everyone involved. I'm really grateful for all their help, particularly Leah, who worked so hard to get our sale completed. 🙌 Thoroughly recommended!

Helen · 18 December 2023

★★★★★ 5/5

Google

Overall a very pleasant experience. All staff i dealt with were extremely helpful snd aided me every step of the way in the purchase of my new property. I spent many weeks with work overseas during the process however, communication throughout was still very thorough and the staff (esp Toby) kept me in the loop all the way. A very positive review

Paul · 26 March 2026

★★★★★ 5/5

Google

Our experience with Naylor Powell was fantastic from start to finish, and we can't thank Niamh enough for her support throughout both the sale and purchase process. From start to finish, Niamh went above and beyond, her professionalism, proactive approach, and calm, reassuring presence made all the difference during what was a very stressful time as part of a complex chain. The team maintained excellent communication at every stage, kept us fully informed, and were always on hand to answer questions and offer guidance. Highly recommend!

Gemma · 26 April 2025

★★★★★ 1/5

Trustpilot

NP are the Landlords for my sisters…

NP are the Landlords for my sisters rental in Gloucestershire. My sister has contacted them many times, the service has been extremely poor with no regard to ongoing problems, slow to do repairs and no regard for black mould. Totally indifferent. My sister also has problems with a new neighbour who plays loud music throughout the night. This has been reported to Environmental Health. NPs response was to tell her not to ring them! Environmental Health are now involved after 3 reported incidents. My sister is partially disabled and very vulnerable. Did NP check the new neighbours references. Please do your job as Landlords and protect the tenants

Sarah · 1 June 2026

★★★★★ 5/5

Google

The ladies at Naylor Powell really were fantastic. Olivia was extremely professional and answered all of our queries without hesitation. She was by far the best agent we had engaged with throughout our house purchase. We will definitely use Naylor Powell next time because of her service. Once we agreed to purchase the house the transaction was handed over to Niamh. Niamh was equally very professional and was very good at communicating. The only area we felt could have been improved was we felt very pressured to exchange only one week before we were completing but believe this was likely down to our seller rather than the agent. Thanks again for everything and we are very happy in our new home!

Lucy · 23 February 2025

★★★★★ 5/5

Google

I needed to change two of my buy to let mortgages and rang Naylor Powell for advice . I spoke to a lovely guy called George who talked me through what was needed and gave me the details of who could help . It made pleasant change to talk to a happy , helpful person that I could understand . Thankyou

Louise · 16 February 2026

★★★★★ 5/5

Google

From viewing to offer acceptance through to completion everyone at Naylor Powell was brilliant. Previously I’d had a bad experience with another estate agent but very quickly I was reassured by how professional Naylor Powell was. Niamh O’Donoghue was brilliant throughout the whole process, even during a frustrating delay with the vendors solicitors her communication was constant and kept me in the loop. Her constant chasing of solicitors and focus on getting this purchase complete was excellent and I couldn’t have done it without her. I will definitely be using Naylor Powell for my next purchase in a few years time! I am forever Thankful. Sam

Sam · 16 June 2023

★★★★★ 5/5

Google

The Team at Naylor Powell in Gloucester Quays have been fab. Booking to view our house, several times, was easy and Laurie was very friendly and knowledgeable about the property. Communication, mostly with Niamh, was quick and easy. Even though they were working for the sellers, not us, we still felt supported by them when we had questions about anything or wanted reassurance. Thank you guys.

Alex · 16 April 2024

★★★★★ 5/5

Google

Highly recommend the Gloucester office. I was selling my brother's house as Executor of his estate and found the team of Laurie, Olivia, Toby and Niamh handled things sensitively, efficiently and professionally. Nothing was too much trouble. Special thank you to Niamh who liaised effectively with solicitors to ensure completion happened smoothly. Thank you.

Gerry · 8 October 2024

★★★★★ 5/5

Google

We could not have had better help and support through a long and sometimes difficult process. We are very grateful to Laurie and the team. They are excellent at keeping in touch. Thank you!

M · 15 April 2026

★★★★★ 5/5

Google

Niamh at Naylor Powell has helped us both buy and sell property during a very stressful time when my wife was in hospital extremely ill. Without Niamh and the team at Naylor Powell I would not now be sitting in my dream house. She has always been pro-active to solve all issues and so friendly I cannot recommend her and Naylor Powell more highly! Thank you so much :)

Tobias · 12 April 2025

★★★★★ 5/5

Google

We recently purchased a property marketed by Naylor Powell. Niamh was lovely and kept us informed every step of the way. It was a really smooth process and we would definitely be happy to recommend Naylor Powell to any family and friends moving in the future.

Grace · 8 December 2024